Best Buy I70 & Tower Rd

Every time I’ve visited this Best Buy, I’ve had a bad experience. The staff is not helpful, and it regularly takes 10–15 minutes for someone to come assist you because they’re supposedly “all busy,” while you can see employees walking around the store. Checkout is just as frustrating. There’s often only one person working while everyone else seems to be standing around. I also took my computer to Geek Squad to have it diagnosed because I was having an issue with it. The employee tried to diagnose the problem just by looking at the computer without even opening it up. The actual issue was with the hinge, so I don’t understand how a proper diagnosis could be made without inspecting the computer. Customer service here is simply terrible. Save yourself the frustration and buy your stuff somewhere else.

Too many employees, but very little customer service. I was only looking for a USB-C adapter and a USB flash drive, something pretty simple, but no one knew how to properly help me. They sent me from one place to another, and in the end I was basically told to look for it myself. I hadn’t been to Best Buy in years, and this experience reminded me why shopping online is much easier. Muchos empleados, pero muy poca atención al cliente. Solo buscaba un adaptador USB-C y una memoria USB, algo bastante sencillo, pero nadie supo orientarme bien. Me mandaron de un lugar a otro y al final prácticamente me dijeron que buscara por mi cuenta. Tenía años sin venir a Best Buy y esta experiencia me recordó por qué es más fácil comprar en línea.

Asked person at front if someone could assist me with looking at an item, TWICE. Saw a couple workers walking around not assisting anyone. Walked around , never got greeted. I run a dealership, not a pleasant experience.

Excelente.