Best Buy I70 & Tower Rd

Went in today with an open box item I ordered online that was not properly assessed by geek squad and was not the correct item in the box as the serial number didn’t match the box. Tristan the supervisor was super helpful and understanding. He was personable and the only redeeming quality for the store. The gm came out after my convo with Tristan, her name was Jj. The gm failed to see Best Buy’s error while explaining how this is an issue that shouldn’t have occurred and that it misrepresented the item as there would be no warranty. I said I would pay for a new one over the open box but would kindly request they take a few dollars off for the issue. Jj declined this, advising I would need to drive to the origin store and ask for them to maybe help, and didn’t even offer an “I’m sorry”. When I worked for this company we took ownership and provided actual customer service attitudes even if we weren’t going to help. Mind you, I know it’s within her power to assist but chose not to. Accompanied with the fact she didn’t even present a customer service attitude or even appologize for the issue, this was the last item I buy from a brand I used to believe in.

If you want something installed, this place is really good. I really liked how the gentleman installed my equipment. Everything was done professionally very trustworthy.

I’ve never had a worse customer service experience and dealt with people that have no interest in helping you. My iPad charging port was broken and the apple website said I could take it to Best Buy. I have apple care and mentioned that it should be a covered repair. The Geek squad guy didn’t seem to care and didn’t ask for any info regarding my apple care. He told me I would have my iPad back in a week. I called a week later but their phone system doesn’t allow you to talk to anyone at the store. So I got a call center that said they didn’t have any notes on the repair and told me the would have the store call. No one called. I called again at the 2 week point, no return call. I went in at the 3 week point and they said they would have a manager escalate it and call me. No call. I called the call center again a day before the 4 week mark and they said they couldn’t help me. Later that day I received my first communication from Best Buy via email, my iPad was ready to pick up. I go to the store and I’m 1st in line. The same geek squad guy that is always there said he only has a minute to help me. He grabbed my iPad and told me it wasn’t fixed and that I requested it to be returned. He lied. He said the technicians determined that it was broken and needed to be fixed. They had my iPad for a month, didn’t fix it, never told me, and waisted a month of my time, and my iPad still doesn’t work. I will never go to Best Buy for any product or service again. Your company doesn’t care about people.

Each and every time I come in this store, the employees sit around doing more talking to each other than helping me. I’m done with this location. These kids have no concept of what customer service is!