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Frequently Asked Questions About Best Buy Aurora
How do I check product availability at the Aurora Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Aurora Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Aurora stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Aurora Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(5464 reviews)
Amber A
June 17, 2026
5 out of 5
I have been chasing an out of stock printer for weeks, and the team at this store was patient and extremely helpful! From the time spent helping me understand the difference in the models, to trying to track one down in another state, to loading and unloading a couple printers into my vehicle. So refreshing to have this level of customer service from a young group of customer service associates!! Well Done Best Buy!! Your Team definately sets the bar high! Thank you!!! JJ is the only name I can remember. He and the others earned these 5 stars!!
joe s
June 13, 2026
2 out of 5
It's a cell phone store now. Not much else. Waiting to see the new proper signage. visible by verizon
Scotti Z
June 12, 2026
5 out of 5
Needed a power source and friendly, knowledgeable folks helped me and processed my purchase.
Cathryn T
June 09, 2026
5 out of 5
Had exactly what I needed fast and fast out.