Best Buy Boulder

Thank you to Madison, Brook and Mike at the Boulder store. You were all so helpful with explanations, scheduling, and account maintenance. We had some laughs while getting educated and truly felt our needs were understood. Will absolutely come again.

We bought a $1700 desktop that died so we just bought another $700 desktop and it’s dead in 2 weeks .. watch out for HP. They used to work but they don’t anymore

I had an extremely disappointing experience with the customer service at Best Buy. I purchased an Asus Zephyrus G16 laptop from this location and immediately noticed serious performance issues—slow response, frequent freezing, and crashes during basic tasks. For a machine at this price point, that’s unacceptable. I returned within the 14-day window to troubleshoot or exchange it. At that time, the laptop had dropped $440 in price. A shift lead/manager approved a refund for the difference. I worked with Noah, who agreed the laptop was not functioning properly and suggested it was likely defective. He advised me to go home, back up my data, and return to exchange it. I explicitly asked to process the $440 refund before leaving to lock in the sale price. He told me not to, and instead to come back and complete everything together because it would be “simpler.” When I returned a day and a half later, I was told the item was no longer on sale and the refund would not be honored. Let’s be clear: I followed the exact instructions given to me by staff. The refund had already been approved. The only reason I didn’t receive it earlier is because I was told to wait. The manager on duty, Mazzy, confirmed this with Noah—and still refused to honor the refund, stating she didn’t want to get in trouble with higher management. Instead, she chose to pass the consequences of her team’s mistake directly onto the customer, costing me $440. Wow. That is not just poor service—it’s a failure of accountability. The only resolution offered in-store was to call corporate. When I did, customer support immediately price matched an even lower price from Walmart and issued a refund via a check. Fingers crossed it arrives in the mail. So the logic here is simple: If the refund was approved, and I was explicitly told to return later to process it, then denying it afterward is not policy—it’s a breakdown in internal communication and a refusal to take responsibility. Customers should not be penalized for following staff instructions. Period.

Rodger did a wonderful job. I was heading out of thown and really needed a cd/dvd drive. When I called just before closing he found what I needed after doing some research and walked me through the purchase that night. When I picked up the drive, I realized I needed cables too. Mazzy looked up which cables I needed and selected them for me. Both Rodger and Mazzy were very efficient and professional. Thank you for the excellent customer service!