Best Buy Boulder

It was quite bad. None of the staff were able to answer any of my questions about any of the products, nor were any of the accessories available, such as screen protections or cases.

Great service and the price match guarantee is so convenient.

Best Buy is a scam company, scamming consumers. Beware! I bought an open box Lenovo laptop online in "Excellent" condition that Best Buys website stated had 1 left in their Boulder store only. No other area stores closer to my home had it available. I requested shipment to my house rather than coming into the store. This option was available. When the laptop arrived at my house, it came in a beaten up box, no manuals, no paperwork, no power cord and dinged up. Clearly not an excellent condition item. I saw that the one I bought from the Boulder store was still available online at the Boulder store as an excellent open box item, and placed yet another order, this time for pick-up. However, the price had increased, and I needed to now do something as I couldn't keep the crappy one they shipped me. So I placed the order with the intent of exchanging both supposed excellent condition items like for like. I get to the Boulder store to exchange the crappy laptop for the other open box and they would NOT do an even exchange. This is clearly a Bait and Switch situation, where Best Buy is advertising an open box (in this case excellent condition item) available locally, however they ship you crappy stuff from some place in California. What is extremely frustrating is Chris at Geek Squad refused to remedy the situation, by providing an even exchange in this situation, and ultimately left a very frustrated customer that then had to take both laptops outside the store, swap the laptops like they should have done in the store, and then go back to process the return. Best Buy should enable their managers to own up to mistakes and have the authority to make corrections to clear Best Buy errors--on the spot, and not make their customers jump through hoops. Buyers that do business with Best Buy have been warned! Update: I did reach out to Best Buy as a follow-up based on their response. They still don't get it. They errored in this instance, continue to deflect, and still don't comprehend the concept of "even exchange" (especially in situations where they screw up). We made a purchase in good-faith and Best Buy did not honor their end of the transaction. Wasted time, wasted money. Lesson learned.

Everyone was very helpful, I thought I ordered something online with gift cards and broke them after. Turns out I didn't order and they were able to check the balance and get our purchase for our son for Christmas, great place and people.