Best Buy Boulder

Absolutely unacceptable customer service and delivery experience. This was genuinely one of the worst online ordering experiences I have ever had. I ordered a birthday gift from Best Buy on August 31, with a promised delivery date of September 3. I intentionally ordered in a timely manner before the birthday party because I wanted to make absolutely sure the gift arrived on time. Apparently, even that wasn't enough. Before delivery, I even contacted them to confirm that my unit number was included on the address. Then the delays started. September 3: Delayed to September 4. September 4: No delivery. September 5: No delivery. I called Best Buy customer service multiple times throughout this process, probably four calls total, and got absolutely nowhere. I also repeatedly tried contacting OnTrac, but getting in touch with an actual human being is nearly impossible. It's an endless cycle of automated responses and chatbots with no real resolution. Best Buy customer service specifically assured me over the phone that my package would be delivered Saturday, September 5. Surprise: it wasn't. After that, the OnTrac tracking page essentially stopped updating and remained stuck on September 5. By September 9, I still had no package and no meaningful explanation. I contacted OnTrac AGAIN explaining the entire situation and still received no help. So, I called Best Buy AGAIN. This time, I was told they would send a replacement and that I would receive a confirmation email within 24 hours. That email never came either. Today, on September 10, after DAYS of delays, phone calls, emails, broken promises, and completely useless tracking, OnTrac emailed me saying they were RETURNING THE ITEM and issuing me a refund. Are you kidding me? I didn't ask for a refund. I asked for the product I purchased to actually be delivered. I have genuinely never experienced this level of incompetence between a retailer and its delivery partner. Best Buy repeatedly gave me information that turned out to be incorrect, OnTrac made it nearly impossible to speak with an actual person, and neither company seemed remotely capable of resolving a basic delivery issue. I finally gave up and went to a local store that carries the same product and purchased it there myself. I will never order anything shipped through OnTrac again, and after the way Best Buy handled this from beginning to end, I sure as hell won't be purchasing from Best Buy again either. If you're ordering something you actually need by a specific date, especially a birthday or special occasion, I strongly recommend buying it somewhere else.

Couldn't copy CD to floppy

Pathetic service by Tony from Geek squad. Their team on chat doesn't know about what you need, and store guys give conflicting information. They don't know how to provide reasonable customer service.

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