stephanie s
January 05, 2026
bought excellent condition open box laptop and wouldn't even start out of the box, they obviously didnt even check if it worked before posting it for sale for almost full price. returned next day and they wouldn't honor the sale so ended up leaving with a far worse product than what I had initially purchased. Man helping me exchange was pleasant but every employee every time I come here is just standing around doing anything else but helping customers.
Response from Best Buy
January 05, 2026
Hey, Stephanie.
We can understand being frustrated with getting a laptop that doesn't meet your needs. If you would like some help, please send us a private message on social media. We ask that you include you review number, 100883 as well, when you reach out. Thank you.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Have been a few times recently. They have the equipment or items I have been after. Some sales associates are more helpful than others.
Daemion H
December 31, 2025
The woman who helped me out was incredibly gracious and understanding. She dealt with my bad mood (due to no fault of her own, its just a bad day) with professionalism and kindness. I didnt get her name, i just want to make sure someone in this store knows shes a stellar employee and deserves recognition in general. She was blonde and wore glasses. If i were her dealing with me today i would have just said "bye" lmao
Leuman Q
December 28, 2025
My favorite store in US.!!