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Frequently Asked Questions About Best Buy Boulder
How do I check product availability at the Boulder Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Boulder Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Boulder stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Boulder Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(1983 reviews)
Bill G
January 24, 2026
5 out of 5
Staff very helpful and friendly.
Nick N
January 22, 2026
1 out of 5
not sure what the point of making an appt is at geek squad, you show up for your appt and you still have to wait an hour, even to simply pick something up. What a joke
Response from Best Buy
January 23, 2026
Hey, Nick,
We appreciate you taking the time to reach out to share this experience with us. A long wait time is never ideal, especially when you have an expectation with a reservation. We can understand your feelings, and would be happy to connect with you to ensure this is escalated to the appropriate teams for review.
To get started, please send us a message on Facebook (https://bby.me/uxf43x), Twitter/X (https://bby.me/0ectu3), or Instagram (https://bby.me/s8yj67). Please also include a note stating you are reaching out from a Google review by including this reference number: #108023. We look forward to hearing from you!
stephanie s
January 05, 2026
1 out of 5
bought excellent condition open box laptop and wouldn't even start out of the box, they obviously didnt even check if it worked before posting it for sale for almost full price. returned next day and they wouldn't honor the sale so ended up leaving with a far worse product than what I had initially purchased. Man helping me exchange was pleasant but every employee every time I come here is just standing around doing anything else but helping customers.
Response from Best Buy
January 05, 2026
Hey, Stephanie.
We can understand being frustrated with getting a laptop that doesn't meet your needs. If you would like some help, please send us a private message on social media. We ask that you include you review number, 100883 as well, when you reach out. Thank you.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Kim F
January 02, 2026
3 out of 5
Have been a few times recently. They have the equipment or items I have been after. Some sales associates are more helpful than others.