So I'm gonna get this place 5 stars.Because I was being a real jerk because I didn't know I had to have an appointment to pick up my computer.So I had to wait for 30 minutes and I was brooding and I was given lavish apologies several times smaller.Store more personable check it out.
Terrible Customer Service. Bought a television without provided a remote
Response from Best Buy
October 02, 2025
Hello, Erin, 
Thank you for taking the time to leave feedback for us regarding your recent interaction. I can understand expecting your TV to include the necessary accessories.
So that we can look into this closer, send us a private message on any of the following social media platforms: Facebook (https://bby.me/bmvtx3), X (https://bby.me/gvcyyi), or Instagram (https://bby.me/pr1n0w).  
Be sure to mention “Google review #50734” in your message.  
We look forward to assisting you!  
Joshua D
September 23, 2025
Was in a pinch and came stormin into Best Buy on a mission to get these items. Sam came in clutch and found me all 8 items in a matter of 5 mins. Great dude! Give this man a raise.  Thanks, Sam!
Viktoriia 
September 19, 2025
We bought a computer that is constantly knocking out the meter in the house, as well as RAM fails and everything else, in the end have already replaced every part in the computer, what we bought in BestBuy turned out to be complete garbage, I do not recommend buying computers there.
Response from Best Buy
September 19, 2025
Hello, Viktoriia,
Thank you for leaving us a review. It saddens me to hear that your recent purchase experience was not a positive one. We appreciate your feedback. If you require additional assistance, please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #45314” when reaching out on social media.
Thank you,
^Ruby