Great geek squad, very happy with their help. Thanks to them my broken phone was taken care of and transfered all to new phone.
Horrible Customer Service!
Response from Best Buy
April 01, 2026
We always want to deliver a great support experience, and understand the frustration when you feel we missed the mark. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/nK8yo4), Twitter/X (https://bby.me/djfRGg), or Instagram (https://bby.me/xCXHOt), and mention your Google review, 137372.
Thank you to Madison, Brook and Mike at the Boulder store. You were all so helpful with explanations, scheduling, and account maintenance. We had some laughs while getting educated and truly felt our needs were understood. Will absolutely come again.
We bought a $1700 desktop that died so we just bought another $700 desktop and it’s dead in 2 weeks .. watch out for HP.
They used to work but they don’t anymore
Response from Best Buy
March 25, 2026
Hello,
Thanks for sharing your feedback with us. We understand having your computers fail like that, especially a new one, isn't ideal. We'd be happy to look into this with you if you can send a private message on one of our social media platforms, Facebook (https://bby.me/aRqcnO), Twitter/X (https://bby.me/EIt76A), or Instagram (https://bby.me/7i5p8y). Please also mention your "Google review #134651" in your message.