Best Buy Boulder

Very disappointing experience at this Best Buy. I purchased a Honeywell heater less than a year ago, and the plug melted during normal use — a serious fire hazard. When I brought it back, the staff refused to help and only repeated the short return policy, offering no guidance or support, not even for the manufacturer warranty. For anyone planning to buy appliances or electronics, please be careful with Best Buy. Their return window is extremely short, and once you pass it, they take zero responsibility — even for safety issues. If you want real customer protection, Costco is a much better option. Costco stands behind what they sell and will actually take care of their customers. I regret not buying from Costco instead.

Great helpful staff! Every time I've been in, they've helped me find the right section and help me get set up quickly if needed. However, pretty weird that the latest and greatest tech just isn't in stock. I came to the store expecting to walk out with the one I wanted, not the next model over they actually had one or two of. Shipping to me a few days later wasn't an option, which is why I went to the store...

Creepy Experience… RIP Best Buy. Wanted to talk to someone about switching phone plans. Felt like I walked into a ghost town. This is in BOULDER!! Boulder, Colorado! Not a sketchy neighborhood… and they were still open for another hour when I showed up, looking for the entrance. All the outside lights were off and it looked closed and abandoned. Again, not in a bad neighborhood.. shocked that BB is this decrepit 👻

Trying to make an appt for the Greek squad is an excruciating process. The website doesn't work. The customer service are agents in India that are incredibly slow and cut you off by reading through a script that makes the process tumultuous and frustrating. I finally made the appt with them only to get an email one hr later saying that the appt was cancelled. As soon as I finally reach someone that can help me, I will be cancelling my membership.