Best Buy Boulder

I went to this location to return a phone that had started malfunctioning. After jumping through several hoops (talking with a protection policy associate with a heavy acent which was very hard to communicate with to file a claim) finally filed a claim to exchange or send my phone away for repair, however the protocol was/is, was met again with another patient, time consuming obstacle (waiting for people ahead of me to have their electronic dilemmas solved). After waiting for my turn I was helped by a young man that was handling me & the customers before me was helping but came across another problem that we thought was a simple exchange after finding my credentials to make this happen from the claim I filed only to be kicked out of the system & tell us that I had call back to the customer service line to pretty much start the process over again. Another associate from the back of the store came out to help which he did the first time when we were entering my claim #. As he was telling me to do this process it was frustrating me as I was already frustrated, with customer service on the phone before I entered this store. I had a claim #, an email confirming my file, but getting no results. But as I was ready to face the fact of being beat & going through the whole process of the it again only to find myself at that same point a second time. The associate that came from the back who tried everything to get the claim going, after hearing my ordeal & seeing that I was frustrated of how the process had been in place went & to his store mgr. & talked it over which was genuinely concerned about my situation & how I was getting shot down from all angles, sort of speak, & found away to make my claim go through & include a membership as well. Getting me my replacement/exchange & hearing me as a person, being genuinely concerned (both associates), having patient with me & the people before (also during my situation, a rude lady came in & interrupted us like her problem was greater than anyone else's) handled themselves like complete professionals. Not only was I happy with the results, I was greatly impressed with the customer service they had provided me & others. That says a lot about there character & the good nature of how they are, I absolutely recommend using this service & telling others about it (I'm just sorry I didn't get there names). Very good job on how these guys are trained, customer service was outstanding!!! Best Buy Boulder, CO. Geek Squad 02/12/2026

Great help

Always enjoy seeing Mike in there. He really knows anything about any product.

Staff very helpful and friendly.