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Frequently Asked Questions About Best Buy First Main
How do I check product availability at the First Main Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local First Main Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy First Main stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the First Main Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4984 reviews)
Damien M
April 11, 2026
2 out of 5
I went with my wife and bought a Tv over the weekend at best buy. The sales rep that helped us was amazing and took about an hour helping us find the right TV. We ended up going with a new release from Samsung that had to be delivered because it wasn’t in store yet which was completely fine. We got our TV delivered yesterday and was scheduled for a week to have it mounted this morning (the day after delivery). When we woke up this morning expecting someone to come by in the next few hours we checked our app and it said we needed to reschedule our installation appointment for a whole week out from today and that there was no way they could send someone out to fill the appointment. The whole reason we got this specific TV was because the delivery of the TV and the installation were able to be within 2 days of each other. Just be weary of Geek Squad as they are a complete 3rd party company that bestbuy uses and bestbuy cant do anything to fix their mistakes from what we were told by the member we called today.
Response from Best Buy
April 11, 2026
Hello, Damien,
Thank you for taking the time to reach out to us here and share your experience. We understand how important an instillation can be, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 140654.
Facebook (https://bby.me/odRMIc)
Twitter/X (https://bby.me/11qdQb)
Instagram (https://bby.me/1drtBK)
We look forward to assisting you there.
Teri P
April 06, 2026
1 out of 5
AI generated answering machine. Called to talk to someone in the cel phone department. Couldn't get past the answering machine. It cut me short & hung up! Bad customer service. Saved me a trip across town.
James D
April 05, 2026
1 out of 5
Went to buy appliances. Over priced. Contacted the manufacturer of the item I wanted. Come to find out I was able to buy a better Item than the one they had in the store and actually cost me less.
Aeryn A
April 04, 2026
1 out of 5
Went to buy a TV no one In the tv section asked if we needed help then when we found someone to help he acted like we were bothering him in trying to find a tv and tried pawning us off on someone else who by the way never showed up to help us.
Because we weren’t interested in Spending $5000 we weren’t worth the time.