Best Buy First Main

Good place, staff are great and super friendly, except last Tuesday a staff member started a conversation with my 95-year-old mother in which he proceeded to vape and blow smoke in her face, however, this incident doesn’t reframe my opinion on this place

Came in for headphones and was told by one representative that they have 2 of the item in stock, but he didn’t feel like looking for it so I needed to ask someone else. Asked someone else and was told he doesn’t know so figure it out. I’ll take my money elsewhere. Terrible customer service

Online pickup order ready in 15 min on a Saturday

I’m in the middle of a home remodel and recently ordered a 75-inch Samsung Frame TV. I wanted to make sure everything was ready before the TV arrived, especially that my electricians had placed the recessed outlet in the correct location. Unfortunately, I had originally given my electricians the wrong dimensions for the TV’s mounting bracket. I was worried that I would have to have the outlet relocated and then repair and repaint the drywall. Fortunately, I stopped by Best Buy and was helped by an associate named Pierce. He actually brought out the exact Samsung mounting bracket for my TV so we could look at it together. Using a photo of my existing outlet and the measurements, we were able to determine exactly where the bracket would sit and confirm that I have plenty of clearance around the outlet. Pierce was patient, knowledgeable, and genuinely interested in helping me figure this out. He most definitely helped lower my cortisol levels! It’s exactly the kind of customer service that makes a difference, especially when you’re already juggling the stress of a major home remodel. Thank you, Pierce, for going the extra mile and giving me some much-needed peace of mind. Great customer service!