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Frequently Asked Questions About Best Buy First Main

How do I check product availability at the First Main Best Buy?
How do I check my order status?
My local First Main Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy First Main stores’ holiday hours?

Recent Reviews

4.1
(4863 reviews)
Carly C
October 13, 2025
2 out of 5
To start, the gentleman up front was very nice and was trying to get someone to help us. Waited in the store for a while. We knew what we wanted and just needed a phone grabbed for us. The woman on phones ignored us. (We were told she had a meeting) She looked at us and couldn't even say she was busy, just turned and walked away. I feel bad for the gentleman up front trying to diffuse the situation as multiple customers waited.
Response from Best Buy
October 13, 2025
Hello, Thank you for the review. We understand how important it is to get assistance, when shopping in our stores. I regret to learn this was not your experience. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 55357.
Milo M
October 10, 2025
5 out of 5
Jack at returns was totally super
Matthew D
October 06, 2025
1 out of 5
I'm going to different best buys to buy 14 Otterbox. Defenders and 7 Otterbox. IPad cases with screen protectors. I got some a couple days earlier for a different price. Just $10 less than what they're selling it for the manager refused to price match just from a couple of days ago like what happened with you guys. I'm never coming to Best Buy again. I came to Best Buy to purchase stuff instead of Amazon. I guess that was a mistake. Last few grand you will see from me. Cant wait till you join the big box in the sky with circuit city and Radio Shack.
Ed S
October 06, 2025
5 out of 5
Staff is very knowledgeable

About Best Buy First Main

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