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Frequently Asked Questions About Best Buy First Main
How do I check product availability at the First Main Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local First Main Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy First Main stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the First Main Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4863 reviews)
Carly C
October 13, 2025
2 out of 5
To start, the gentleman up front was very nice and was trying to get someone to help us. Waited in the store for a while. We knew what we wanted and just needed a phone grabbed for us. The woman on phones ignored us. (We were told she had a meeting) She looked at us and couldn't even say she was busy, just turned and walked away. I feel bad for the gentleman up front trying to diffuse the situation as multiple customers waited.
Response from Best Buy
October 13, 2025
Hello,
Thank you for the review. We understand how important it is to get assistance, when shopping in our stores. I regret to learn this was not your experience.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 55357.
Milo M
October 10, 2025
5 out of 5
Jack at returns was totally super
Matthew D
October 06, 2025
1 out of 5
I'm going to different best buys to buy 14 Otterbox. Defenders and 7 Otterbox. IPad cases with screen protectors. I got some a couple days earlier for a different price. Just $10 less than what they're selling it for the manager refused to price match just from a couple of days ago like what happened with you guys. I'm never coming to Best Buy again. I came to Best Buy to purchase stuff instead of Amazon. I guess that was a mistake. Last few grand you will see from me. Cant wait till you join the big box in the sky with circuit city and Radio Shack.
Ed S
October 06, 2025
5 out of 5
Staff is very knowledgeable