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Sony Experience
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Frequently Asked Questions About Best Buy First Main
How do I check product availability at the First Main Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local First Main Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy First Main stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the First Main Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5081 reviews)
kjas
August 06, 2026
5 out of 5
Kris was extremely helpful and helped me make an important purchase for college, will come again!
Ron C
August 03, 2026
5 out of 5
Salesperson was extremely helpful and professional.
Marcelo B
August 02, 2026
5 out of 5
Great as always.
Tkcmo27
August 01, 2026
1 out of 5
Aweful experience trying to get an appointment to get my computer serviced. I went online, called the Academy and Center point stores. I spent an hour and finally just went to a store without an appointment. I came back on 8/3/26 to pickup my computer which I did. I usually drop off my other computer when I have an appointment for pickup which I did on 8/3/26. The representative told me that I would have to wait to drop off the other computer. So he proceeded to help somebody else. As a member for years, I always dropped off another computer while picking up another one with an appointment. Now I am sitting here having to wait more. Poor customer service. The owner needs to fix their broken process.
Response from Best Buy
August 01, 2026
Hello, Tkcmo27,
Thank you for taking the time to reach out to us here. We understand how important a repair can be, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 196588.
Facebook (https://bby.me/tWIQvi)
Twitter/X (https://bby.me/u1sSho)
Instagram (https://bby.me/NkkjDm)
We look forward to assisting you there.