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Sony Experience
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Frequently Asked Questions About Best Buy First Main
How do I check product availability at the First Main Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local First Main Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy First Main stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the First Main Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5106 reviews)
TheCannaChemist
August 23, 2026
1 out of 5
Went into the store last week, stood around for 7 minutes and not one employee greeted me or asked if I needed help. I then stopped two people in an attempt to get assistance. One said he would be right with me, and never saw him again and the other said they were with another customer, who evidently was somewhere else. I went to the Geek Squad desk and asked where I could get a 512g Compact SSD for my lenovo laptop and he said "All memory cards are over by the cameras"...
I was astounded by this level of ineptitude. I decided to leave and just call. I was on hold for over 4 minutes the first time and then 14 minutes the second before hanging up both times.
Oh, there's more! I went in yesterday and stayed in the same section for almost 20 minutes and not one person acknowledged me.
This might be one of the worst retail experiences I've ever had.
Angel
August 22, 2026
1 out of 5
I do not recommend coming to buy at this store, they will treat you as if they were doing you a favor, and then they want to charge you for a service that has been free all along. Save time and avoid having a hard time here.
Carsen C
August 18, 2026
5 out of 5
Extremely helpful service and had exactly what I was looking for
Gustavo S
August 17, 2026
5 out of 5
TCL rep customer service and professional