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Frequently Asked Questions About Best Buy First Main
How do I check product availability at the First Main Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local First Main Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy First Main stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the First Main Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5074 reviews)
Cody J
July 30, 2026
1 out of 5
I had placed an online order for the metaquest 3 headset this morning and was told that it would be available for pickup within the hour; so my partner and I went to pick it up only to be told that it wasn’t ready yet and we had to continue waiting. We spent the next 3 hours waiting while checking in periodically until a manager finally told us that there was a verification hold on our order and that we had to get in hold with their “verification team” and they had no way to remove the hold or to get the device for us themselves. So continued waiting until we finally got an email that the order was ready after 5 hours and we apparently didn’t need to be verified. So honestly confused why that was such a hassle just to pick up an order that was placed and hope that Vest Buy fixes their customer service team.
Brad S
July 29, 2026
5 out of 5
Giuseppe was a huge help. Super knowledgeable and asked great questions about what I needed
Brian M
July 28, 2026
5 out of 5
Excellent Customer Service
Jeffrey S
July 26, 2026
5 out of 5
Always a good store with great staff.