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Best Buy First & Main
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
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Sony Experience
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy First & Main
How do I check product availability at the First & Main Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local First & Main Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy First & Main stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the First & Main Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4587 reviews)
Eula L
October 03, 2024
5 out of 5
I wasn't happy that I couldn't get a regular Best Buy Credit card. Only a cash credit card. So I declined it, and paid cash!!!
Gloria S
October 02, 2024
4 out of 5
Very helpful. Took me right to the product I was looking for. I took it home and it didn't work with my TV ,so returned it with no problem.
Nicole E
October 01, 2024
1 out of 5
I can’t give a bad enough review about Best Buy. We purchased a new washer and dryer after following exact measurements on the site and upon delivery were told the correctly sized appliances wouldn’t fit. We went back the next day to re-order a different set and were assured it would fit. On delivery day, we got a text saying items couldn’t be delivered. Then, we called and asked why and were told it was an error. We had to reschedule delivery and 20 minutes before the estimated delivery time received ANOTHER alert saying items couldn’t be delivered and that we could get them in another week.
It’s been 3 weeks trying to get these delivered. We cancelled, were refunded, and bought from Appliance Outlet off Academy for $263 LESS and next day delivery.
Response from Best Buy
October 02, 2024
Hello, Nicole,
Thank you for writing a Google my Business. Having a delivery issue go on for 3 weeks to and be completed is upsetting.
Feel free to reach out through social media with the links provided below, so that we can hear more about this experience. When you are reaching out. Please mention " Google Review 6426558", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Michael S
September 30, 2024
1 out of 5
Was told I had 30 days to return an item, bring it back and told no it's 15 days. Kyle sucks as customer service and none of their employees are knowledgeable on the return policy
Response from Best Buy
September 30, 2024
Hello Michael,
Thank you for the review. I can understand your frustration with our return policy. At this time the return policy is 15 days. I have linked the Return & Exchange Promise. https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014
I'd like to ensure this is looked into further. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details regarding your visit, including the location, date, and approximate time. If you can also include, Google Review in your message, it'd be appreciated.
Regards,
^Kristy