Best Buy First Main

Great store love to see the new stuff

I had a really smooth and efficient visit to Best Buy. As soon as I walked in, I was greeted right away and asked if I needed any assistance. I did, and the associate immediately pointed me to exactly where I could find the items I was looking for. His guidance saved me a lot of time and made the whole trip quick and stress‑free. Excellent customer service and a very organized store overall.

Had knowledgeable people that were professional and very helpful.

Terrible from the start. I spent almost $7000 and they went out of their way to treat it like a $20 Walkman. I had everything scheduled to be delivered on December 30th. A day before the installation, I got a voicemail from some woman with an extremely hard to understand accent stating my tv wasn't scheduled (why?!) and I had to reschedule. I called her right back...went to a voicemail that wasn't set up. I sent her two emails...none of which were replied to. Finally, I had to figure out how to reschedule on my own online. Best I could do was the tv a week later on January 7th with the rest still coming on the 30th. Inconvenient as who wants multiple appointments. The 30th came and the "professionals" came to set up my soundbar. Turns out, they set it up with the wrong speakers on the wrong sides, causing it not to calibrate. He kept trying to, i assumed he got it and they left. Playing around with it, I saw the calibration not done. I messed with it and switched the speakers which got it done. I paid extra for this service, mind you. Pathetic. The 7th approached and I got still another call from that original foreign woman that never acknowledged or responded to me the first time. Now, they had to reschedule the old tv pick up. How the hell much sense does that make? These tvs are huge and the new one was to go where the old one was. But now we would have to figure where to put the old tv as the new one was coming the next day. I expressed my many frustrations with this entire process and she couldn't have cared less. Flat, stock, dry responses read right out of the manual. I had no choice but to agree. We now would end up having 3 appointments for the delivery of one tv and one soundbar. The 7th came...same delivery clowns as before. They unpacked the tv quickly but kept asking each other what different parts were, etc. Was this their first week? Best Buy charges heavily for this "Geek Squad" and I was sorely disappointed by the lack of professionalism or even basic knowledge. I would have saved money and done it better myself. Tv pick up was the next day. No issues. Moral of the story is we were treated like our needs ranked far below Best Buys. People move stuff around and take time off to get things done and when that is spit on and you are forced to reschedule multiple times, it's enraging. This is the result of a company becoming a monopoly...customer service is flushed down the toilet. I have always used Best Buy for large electronics but no longer. You have lost a customer. No need to send out the AI generated "Dear sir/ma'am, we deeply love you, blah, blah" response. It's over..just wanted others to know what to expect