I searched for a low priced computer monitor online. Went to the store and found a monitor. Waited for about 5 minutes for an employee to assist me. The item was on top out of reach. The employee was efficient and quick. Checked me out and I was finished.
I find doing the research online allows me to reduce my time spent in the store.
Most unhelpful associates. Most are on their phones or bouncing balls out of boredom. Customer service has definitely gone down hill at this store. I was a cash paying customer.
Response from Best Buy
September 14, 2025
Hello,
We appreciate you sharing this with us. Our employees should be ensuring that our customers are being assisted in a timely manner. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/j4uxb2), Twitter/X (https://bby.me/05hidq), or Instagram (https://bby.me/9bnn09), so we can review this further. Please also refer to your "Google review #43406" in your message.
Nevan P
September 12, 2025
Employees were efficient and friendly.
Suzan C
September 11, 2025
I will never, ever, ever buy from this company again. I was promised product within 5 days... now I am told it will not arrive for 8 more days beyond the due date. No way to treat customers after they charged $500.00 in delivery fees and geek squad charges. Soooo disappointed...I have been a loyal customer for over 30 years but never more.
Response from Best Buy
September 12, 2025
Hello Suzan,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. To continue, please contact us on Facebook (https://bby.me/sk6j2s), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Be sure to mention this is regarding your Google Review 42418.
Thanks,
^ Vanessa