Frequently Asked Questions About Best Buy First Main
How do I check product availability at the First Main Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local First Main Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy First Main stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the First Main Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4915 reviews)
James S
December 31, 2025
5 out of 5
Very friendly staff, very helpful. I will be back. ❤️
Angelica I
December 31, 2025
5 out of 5
La tienda de la tecnología y electrónica, encontré lo que buscaba.
Yurena P
December 30, 2025
5 out of 5
There was a wait however something expected due to the holidays. The pick up was seamless and they even helped me with getting a cart to load the goodies. Every employee I encountered was welcoming and had an amazing attitude.
Julia D
December 29, 2025
1 out of 5
Told over the phone they could fix my controller than told me only if I had a protection plan once in the store. Maybe something you include when I was asking
Response from Best Buy
December 29, 2025
Hi, Julia,
Thank you for providing us with your review. We strive to provide all of our customers with the most accurate information possible and are disappointed to hear that this was not the experience you had. We'd like to discuss this with you.
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