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Meta Lab @ Best Buy
New in-store experience gives Best Buy customers a hands-on way to explore Meta’s full product lineup through interactive demos and displays, personalized fittings and more. Learn More
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Frequently Asked Questions About Best Buy First Main
How do I check product availability at the First Main Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local First Main Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy First Main stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the First Main Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5140 reviews)
Julie k
October 14, 2026
5 out of 5
Dak and AJ went above and beyond helping me with a warranty issue. Both of them were extremely professional and completely alleviated my concerns. I have always had an excellent experience at this particular Best Buy location. In fact, I gladly drive 45 minutes and bypass other stores just to support this specific location. They truly know how to keep the customer as the focus of their work, and Best Buy is incredibly lucky to have them on their team!
Tkcmo27
October 14, 2026
1 out of 5
I had an appointment at 0620 PM tonight. I explained to the representative that I had a lap top pickup and had an appointment. I got there around 0620 PM. There was one person ahead of me so I waited patiently. I sat in one of their waiting chairs. One person came behind me and was serviced and said they were here earlier. The next person came and said they were picking up a computer for friend and had an appointment for 0640 PM. I got up and told the representative my appointment was for 0620 PM. She said she didn't see my name on the list. I said look at the screen, you can see I have an appointment of 0620 PM. She then looked at her computer and said, " OH, I wasn't looking in the right place.". I told her you wasted my time. The representative wasted my time by over 35 minutes. Very poor customer service, failure to do the job right.
Response from Best Buy
October 14, 2026
Hello,
Thanks for reaching out. I can certainly understand why arriving on time for your scheduled appointment, waiting while other customers were assisted ahead of you, and then learning that your appointment was overlooked due to an error would be frustrating. Your time is valuable, and I can appreciate your disappointment with the experience you described.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Twitter/X: @BestBuySupport
Facebook: @BestBuy
Instagram: @BestBuy
Kindly mention the phrase “Google Review, Convo 237987” when reaching out on social media.
Oliver A
October 09, 2026
5 out of 5
Jon S from the appliance/refridgerator section was extremely helpful when I made my purchase. He showed me comparable models and ensured I got the best bang for my buck. I hope he helps me next time I need assistance.
Jayden “
October 06, 2026
5 out of 5
Easy to add and customize