You cannot call the store to get an update on your device that is being repaired.
Response from Best Buy
August 11, 2026
Hello, Marcus,
Thank you for reaching out to us here. We understand how important a repair can be, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 201946.
Facebook (https://bby.me/tEgPfn)
Twitter/X (https://bby.me/EMDp2y)
Instagram (https://bby.me/wCRxiL)
We look forward to assisting you there.
Best experience ever. Highly recommend shopping in store over online. Jonathan was extremely knowledgeable and helpful. Got us setup with these beauties in no time!
Nicholas G
August 08, 2026
Good place, staff are great and super friendly, except last Tuesday a staff member started a conversation with my 95-year-old mother in which he proceeded to vape and blow smoke in her face, however, this incident doesn’t reframe my opinion on this place
Came in for headphones and was told by one representative that they have 2 of the item in stock, but he didn’t feel like looking for it so I needed to ask someone else. Asked someone else and was told he doesn’t know so figure it out. I’ll take my money elsewhere.
Terrible customer service