Best Buy First Main

Terrible customer service. I bought a open box GE gas range it was in perfect condition at the store, still had packaging I paid to have it delivered, and when it came. It had a big dent in the side that you could see all the way up to the top and the glass door was busted out of it. When they were carrying it in, I said what happened to the door he said we'll discuss that in a minute. The driver called someone about the damage. They gave me a case number and said to take the case number to the store to get it exchanged. They wanted to leave the damaged one here. Makes no sense. I do not drive, so it took me a couple days to have someone drive me a hour down to the store to talk about this. One of the managers was on the phone with someone and said it was taken care of that someone would call me up in a couple hours to set up a delivery. No one called so I called the next day. I talked to someone and they said I could only return the stove, and I would have to purchase a completely different oven. They broke my perfectly good oven that I bought. Why do they not think that they should replace it with the same thing that they damaged. I don't know when I'm going to be able to get another stove. I have nothing to cook on and they already took my old range. Hard to tell how long it'll take for me to get my money back for the damaged range to buy another. I can't buy another range until I get reimbursed.But I sure won't be buying it from Best Buy. It made this so hard when it should have been so simple. Their mistake cost me money and time, aggravation, and no way to cook food. What happened to customer service? There is no possible way to call and talk to a person at the store. Once they have your money they don't care.

Bought a camera . Clean store but employees do not know their inventory

This particular Best Buy seems to have a lot of issues that they need working out, first and foremost, they have a person at the front entrance where you walk in, who checks you out to see what you’re bringing into the store and also gives information on The Who, What, When, and How, okay once you’ve into the store, you are Baffled on who are the customers or employees, and what makes them stand out in the unkempt blue shirts that they wear, some of them are really Gross, and there standing around in groups “Chatting” and “Laughing” like they are at a social event, instead of doing their jobs of making their presence noticeable around the store as employees, if people know what I’m talking about, by making sure that the products I’m looking for aren’t Dusty, Dingy, and Restocked, because I usually don’t find anything that I’m looking for most of the time, Yeah I’m pretty much Beating Them Up, because it’s A Horrible Store, and while people are losing their Jobs, there’s a place for “Job Security” at it’s best, and I can Go on and on, Til The Break Of Dawn, Go Take A Visit, I’m pretty sure that you will make a comment along with me! Peace.

They got some neat people working there they really know their stuff