Frequently Asked Questions About Best Buy First Main
How do I check product availability at the First Main Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local First Main Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy First Main stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the First Main Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4874 reviews)
Collin T
November 16, 2025
1 out of 5
The customer service here is beyond garbage because after I had returned a phone here that was defective. It was still being charged to my account only to find out they have not returned the phone correctly and then said it wasn’t their problem and they won’t do anything to help me on top of that the manager said he would say If I had any questions and then immediately left and I was offered no help from there. I would strongly avoid going here and I hope that this place closes or at the very least mobile carriers like Verizon, and AT&T stop letting them sell their service here at all because the Best Buy reps don’t know what they’re doing.
TERESA L
November 13, 2025
5 out of 5
Best Buy has some of the best customer service skills that I have seen in a long time
Robin M
November 10, 2025
1 out of 5
Bought a screen protector with the understanding that it came with lifetime replacement and installation from bestbuy. Been getting my screen replaced for 2+ years for free. Today I was told they are now charging $8 for installation. That is not the lifetime policy they sold me. At the minimum bestbuy should have sent out a notice and replaced the screen one last time. Definitely a bait and switch and I will not step foot in this store again.
Leslie R
November 05, 2025
4 out of 5
Bought a camera . Clean store but employees do not know their inventory