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Sony Experience
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy First Main
How do I check product availability at the First Main Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local First Main Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy First Main stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the First Main Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5094 reviews)
liz w
August 15, 2026
2 out of 5
I’m really disappointed with the dash cam installation I had done here. I paid $150 for the installation, and overnight, the dash cam came off the window and the cord had already fallen out from where it had been tucked along the headliner above the windshield.
Because there is a gap between the headliner/trim and the windshield in my vehicle, there’s really nothing holding the cord securely in place, which seems like something that should have been noticed and addressed during the installation. Instead, the wire was simply tucked into a space where it was never going to stay.
For $150, I expected a professional installation that would actually hold up, not something I would need to figure out how to secure myself two days later. The dash cam itself works fine, but I’m disappointed with the quality of the installation and don’t feel the service was worth what I paid.
Response from Best Buy
August 15, 2026
Hi, Liz!
Thank you for leaving a Google Review. It absolutely makes sense expecting support when it comes to an auto installation concern. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #203643" for reference. You can find us here:
Twitter(X):
https://bby.me/aKaoSd
Facebook:
https://bby.me/NK6Dv6
Instagram:
https://bby.me/D5hCwN
Marcus E
August 11, 2026
1 out of 5
You cannot call the store to get an update on your device that is being repaired.
Response from Best Buy
August 11, 2026
Hello, Marcus,
Thank you for reaching out to us here. We understand how important a repair can be, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 201946.
Facebook (https://bby.me/tEgPfn)
Twitter/X (https://bby.me/EMDp2y)
Instagram (https://bby.me/wCRxiL)
We look forward to assisting you there.
Lacee O
August 10, 2026
5 out of 5
Best experience ever. Highly recommend shopping in store over online. Jonathan was extremely knowledgeable and helpful. Got us setup with these beauties in no time!
Nicholas G
August 08, 2026
4 out of 5
Good place, staff are great and super friendly, except last Tuesday a staff member started a conversation with my 95-year-old mother in which he proceeded to vape and blow smoke in her face, however, this incident doesn’t reframe my opinion on this place