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Frequently Asked Questions About Best Buy First Main
How do I check product availability at the First Main Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local First Main Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy First Main stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the First Main Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5082 reviews)
Christopher C
August 06, 2026
5 out of 5
I’m in the middle of a home remodel and recently ordered a 75-inch Samsung Frame TV. I wanted to make sure everything was ready before the TV arrived, especially that my electricians had placed the recessed outlet in the correct location.
Unfortunately, I had originally given my electricians the wrong dimensions for the TV’s mounting bracket. I was worried that I would have to have the outlet relocated and then repair and repaint the drywall.
Fortunately, I stopped by Best Buy and was helped by an associate named Pierce. He actually brought out the exact Samsung mounting bracket for my TV so we could look at it together. Using a photo of my existing outlet and the measurements, we were able to determine exactly where the bracket would sit and confirm that I have plenty of clearance around the outlet.
Pierce was patient, knowledgeable, and genuinely interested in helping me figure this out. He most definitely helped lower my cortisol levels! It’s exactly the kind of customer service that makes a difference, especially when you’re already juggling the stress of a major home remodel.
Thank you, Pierce, for going the extra mile and giving me some much-needed peace of mind. Great customer service!
kjas
August 06, 2026
5 out of 5
Kris was extremely helpful and helped me make an important purchase for college, will come again!
Ron C
August 03, 2026
5 out of 5
Salesperson was extremely helpful and professional.
Marcelo B
August 02, 2026
5 out of 5
Great as always.