Best Buy First Main

Can I place a 0 star review? I phoned to ask geek squad if they could perform a tedious computer service and how much and timeframe estimate for such service- they should best know. . I got AI that took time to get through... then connected to someone for appt setting who may not have been in this country. I explained if I could speak w geek squad to ASK it helps before even appt setting... this store is southeast colorado springs. I had to go from SE colorado Springs to pick up daughter and equipment. And then drive her back to the SE Colorado Springs store for any appointment and computer for this service. WE WERE OFFERED NO CHOICE TO SPEAK WITH TECHNICIAN. upon arrival to accepted appt we asked the question yo the tech we could have asked by phone and were told they dont or cant do it. It was a 5min interaction. Did not need to see computer at all. So since could not speak with technician we wasted the day driving to and fro. It isnt a good experience for this customer service.

I just wanted to be #5,000 Review. They always good here.

I called today trying to Ask for someone for some info about a product I wanted a guy sounded like his name was Hugo. He said it too fast said he can’t give me nobody to talk to and I have to come in. I asked for a manager he does not give me a manager he says why I says why have a complaint against you. He says well I am not giving you a manager. He was very rude on the phone. He should not be working for a company like this he is giving the company a bad name. He was very, very ignorant on the phone. Very sad. He should not be there. I asked him to repeat his name. He told me he will not repeat it that I should’ve listened the first time that he told me it, etc. not pleased with the story at all they just lost a customer. Because of him I tried to call back and talk to somebody else, but he answers all the time there was no use not a good experience

The TV guy was awesome!!I wish I could remember his name. He helped me select the perfect size tv!