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Meta Lab @ Best Buy
New in-store experience gives Best Buy customers a hands-on way to explore Meta’s full product lineup through interactive demos and displays, personalized fittings and more. Learn More
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Geek Squad Services
Apple Shop
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Sony Experience
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Frequently Asked Questions About Best Buy First Main
How do I check product availability at the First Main Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local First Main Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy First Main stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the First Main Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5117 reviews)
Michael O
September 12, 2026
5 out of 5
Jesse was awesome with helping sort out some issues and getting my tech running! The team there was super helpful and got it taken care of. Great job Jesse!
Liz B
September 12, 2026
5 out of 5
Great customer service
Daniel K
September 08, 2026
1 out of 5
I purchased a computer here about 3 months ago. Brought it in for warranty work, and had to deal with geek squad. The person that helped me seemed to be they/them. The initials are KW I believe. Granted this was Labor Day but man they were extremely rude and short for a customer facing employee. I would fire them immediately. Very confrontational, and I was such an inconvenience for them. Don’t buy computers here or anything where there is a chance of dealing with the Geeks.
Response from Best Buy
September 08, 2026
Hello Daniel,
Thank you for sharing your experience. We can see why you’d be upset. We understand your concerns about the interaction you had while bringing your computer in for warranty service and feeling that the level of professionalism and customer service you received from Geek Squad did not meet your expectations. We'd like to see if we can help in any way. Please reach out to us at one of the links below and mention #219840 privately.
• Facebook (https://bby.me/ZjQF86)
• Twitter/X (https://bby.me/hQRBty)
• Instagram (https://bby.me/JiEuMM)
Kisha S
September 07, 2026
1 out of 5
I had an appointment with the geek squad at 420p. I arrived at 415 and stood in the check in line until 426 while 4 associates walked by me with no greeting or anything. When I started expressing myself out loud thats when someone decided to greet me. Customer service was horrible. No empathy or care from any of the workers. Our problem was resolved but experience was far from great.