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Sony Experience
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Frequently Asked Questions About Best Buy First Main
How do I check product availability at the First Main Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local First Main Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy First Main stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the First Main Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4897 reviews)
Spencer M
December 10, 2025
1 out of 5
Had to drive 36 minutes here because when I tried calling their phone number, they would end the call even at other locations. I wanted my birthday present which was 2 weeks ago maybe they could give to the academy location? When I arrived at powers location front desk guy said you need the app don’t call it won’t help. I know Christmas is coming up soon, so there was no chance I would get my birthday present anytime soon and possibly would send it back since the deadline was December 16. I work every day and it’s really hard for me to make time for something like this if they won’t even pick up the phone.
googsOnTheGo
December 10, 2025
5 out of 5
Julian was exceptionally helpful and had great energy
Mrs. M
December 09, 2025
1 out of 5
Gentleman at the front was very helpful however it’s a insane to wait on help to view a product for more then 20 min
Response from Best Buy
December 09, 2025
Hello Mrs. Me.
Thanks for letting us know about your visit to our Colorado Springs location. We would love to learn more about your experience and feel you would provide some valuable insight. To connect with a representative, you can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #84550 in a private message.
Facebook (https://bby.me/vwtldn)
Twitter/X (https://bby.me/lv6vps)
Instagram (https://bby.me/vivd9d
Nicole S
December 07, 2025
5 out of 5
Greatest experience Ive had. Was quick and easy.