Best Buy First Main

I’ve been a Best Buy customer for years, but this experience completely changed my view of the company. Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them. What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities. For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution. I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.

Great price, even better than the big box stores, with great customer service.

Great store love to see the new stuff

I had a really smooth and efficient visit to Best Buy. As soon as I walked in, I was greeted right away and asked if I needed any assistance. I did, and the associate immediately pointed me to exactly where I could find the items I was looking for. His guidance saved me a lot of time and made the whole trip quick and stress‑free. Excellent customer service and a very organized store overall.