Best Buy First Main

I came in today to buy a laptop, and I was helped by a gentleman who did an amazing job with me. His name is MC. He was great. He answered all my questions. I didn’t feel like confused or that I was being taken advantage of or anything like that which I know a lot of people feel when they come into places to buy laptops and stuff like that he was upfront with me kind courteous, and I am very happy with my experience coming in here today and it’s because of MC over in the laptop area.

I’ve been a Best Buy customer for years, but this experience completely changed my view of the company. Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them. What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities. For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution. I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.

Great price, even better than the big box stores, with great customer service.

Great store love to see the new stuff