Got called a last minute jerk (they thought I couldn’t hear them) was back in my car by 9:01. Great service guys. Srry you got paid to close. Would have been out quicker if they listened to what I said. Hellraiser for Xbox does not mean I want a whole new Xbox.
Response from Best Buy
October 11, 2026
Hello, Amanda,
Thank you for sharing your feedback with us. We strive to provide excellent customer service and a welcoming shopping environment for all our customers, and we understand that your recent store visit fell short of those expectations. Please send us a direct message through one of our social media channels, so we can look into this further. Be sure to mention Google review #233478 in your message.
Instagram (https://bby.me/LKUmxp), X/Twitter (https://bby.me/Gkz0oW) or Facebook (https://bby.me/fimlrc)
While there are some outstanding employees here in the Geek Squad - Bennett, Isaiah, Jesse and Jayden to name a few, I'm disappointed with how long it's taken to simply move all the files from my old laptop to the new one (over a month and too many appointments). I'm still not sure what the problem has been. Hopefully we're all set and ready to go now.
Response from Best Buy
October 10, 2026
Hello,
Thanks for leaving your feedback. It's unfortunate that it's taking a long time to get your service completed. We understand why you would be disappointed with this experience. We would like to speak with you more and help in any way we can. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 233313 in your message to us.
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Best buy thinks they can replace humans with AI and refuse to let you speak to someone at your local store. This is unacceptable.
Response from Best Buy
October 07, 2026
Hello, thank you for leaving us a review. Being able to get the information you need is important. Can you please reach out to us on Facebook (https://bby.me/9j86oN), Twitter/X (https://bby.me/tc2aMU), or Instagram (https://bby.me/XZdFHv) with more information about your experience? Please begin your message with "This is regarding my Google Review #231703".
Michael M
October 04, 2026
They sell Starlink but do not keep the approved different mounts in stock ! It takes around about a week to order :(