Best Buy Academy Blvd

The young man that assisted me so I could pay off my Marcelino was very professional and had an outstanding customer service personality. Thank you, Marcelino.

I've had multiple frustrating experiences at this location regarding Pokémon product releases. I've arrived before opening knowing the store had received inventory, only to be told by an employee that there was no Pokémon available. On the most recent occasion 10/31/26 , I left and found out that Pokémon product was put out just five minutes later. I spoke with a manager, who acknowledged the situation and apologized, saying they would work on keeping employees better informed. I appreciate the apology, but this has happened more than once. I hope management takes this seriously and improves communication with customers.

Abysmal customer service. They won’t let you get pokemon for your kids. Complete gate kept. Given out to employee’s buddies. Staff are incredibly rude and disrespectful of your time and effort. And lie about having stock.

Agent Kennedy in the Geek Squad department seems like she doesn’t want to be there! I asked questions about the yearly membership and she kept saying it was all corporate decisions and she was the front line that had to put up with all the complaints. Some people just shouldn’t work in customer service.