Best Buy Academy Blvd

Tried to call the store for 10+ minutes. Took 5 minutes just to get through the AI assistant, only to be put on hold for another 5+ minutes with horrible hold music. I know y'all arent that busy

My first time at a best buy and this was an amazing experience. Aside from being a tech lover, the customer service and hospitality shown was top tier! I needed a better laptop for my graphic design program and the store manager (unfortunately I don't remember his name) and Irvin (I probably spelled that wrong, and if so I am so sorry) were amazing at helping me out. I will definitely shop there a lot more, in the future!

I was very disappointed with my recent purchase. I accidentally purchased a second product of your online store as a duplicate purchase it was an error of mine…. Today when I went to return the duplicate item I bought off your online store. I met Darren your manager who told me that there’s nothing that he could do. I bought a product through your online service that I thought I could return based on your promise to customers however, this product is not returnable that clearly contradicts your promise to customers, or even help lol. Your promise of“We work hard every day to enrich the lives of our customers through technology, whether you come to us online, visit our stores or invite us into your home. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.” I was told I was out of luck by Darren and there was nothing that Best Buy could do to help with this return. I would also like to add that I had to reached out to the company prior to shipping clarifying the color that I’d like and they sent me the wrong color. I was even told by Darren that I could potentially not even get any money back with this purchase. I want to return this bike, can you help me with that?

Like walmart and home depot, trying to locate an associate for assistance os difficult