Best Buy Academy Blvd

Staff practically ignores you when you walk through the store.

I've been with Comcast for over 20 years and decided to cut the cable cord. The Best Buy sales rep, I should have gotten his name, made the transition to streaming with a Samsung tv, effortlessly for me. Don't go anywhere else. Believe me.

I purchased an item for curbside pickup on 09/03/26. When I arrived, I clicked “I’m here” and waited in my car for about 10 minutes. After no one came out, I went inside and was told that curbside pickup was not working. I suggested that they simply put a sign at the curbside pickup spots so customers wouldn’t sit there wasting their time. Instead of acknowledging the issue, the associates responded rudely and gave me excuse after excuse. First it was, “It’s getting late,” even though it was only 8 PM. Then I was told, “You may be the only one experiencing it.” Meanwhile, I found another customer right there who was having the exact same problem. What bothered me most wasn’t that the system was down. Technology breaks. It was the unpleaseant & dismissive attitude, the excuses, the dishonesty, and the lack of effort to do something as simple as letting customers know there was a problem. If the associates already knew curbside pickup wasn’t working, someone should have taken responsibility and made sure customers weren’t sitting outside waiting for a service that wasn’t available. A simple sign would have solved the problem. Very disappointing customer service experience.

Had a bad radio install in Denver and they gave me the runaround, but this Best Buy has been amazing to work with. They gave me solutions and were amazingly professional and a genuine joy to interact with. I have no problem coming down from Denver to give this Best Buy my business. 10/10 would do again.