Went in to buy an oled monitor, an expensive purchase. No one to help me. But there were 4 employees under the tvs in the middle of the building as you walk in just doing nothing, chatting away. Guy at the door didn't bother to say anything either as hes chatting with his buddy.
Management should not allow this. Crazy in this day and age where there's many choices for electronics.
So much for customer service. Ill just buy it off Amazon.
Response from Best Buy
September 15, 2025
Hello. We can understand wanting to receive the proper assistance with a big purchase, as well as any purchase. We can understand your frustrations of us falling short to properly assist and would be glad to look into this for you as well as get this documented. If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/bpqxg5), Twitter/X (https://bby.me/lnmclg), or Instagram (https://bby.me/c9eped) and one of our agents will be glad to help. Please also include Google Review number 43777 when reaching out. Thanks!
slippy1431
September 09, 2025
i got jumped by the workers here
David C
September 08, 2025
Very helpful and patient staff. They answered all our questions about products and services. The Best Buy electronics recycling provides an outstanding alternative to alternative electronics disposal. Staff was knowledgeable and courteous. Store was clean and well organized. This Best Buy is highly recommended.
Geek squad gave me information in pieces which was completely uncalled for. As a result I made 5 trips and finally they told me they couldn’t help me.
I left a message at the front desk requesting a call from the manager to give the feed back in person . The manager has not returned my called me back in 3 days. Normally I don’t write reviews on the web. This is the pits and that’s why I am writing a review.
Response from Best Buy
September 08, 2025
Hello!
I can fully understand the need for professional support in store that values your time. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review: #41009" for reference. You can find us here:
Twitter(X):
https://bby.me/ftxyqb
Facebook:
https://bby.me/0vpiew
Instagram:
https://bby.me/5ji8hn.