Best Buy Academy Blvd

This store has wasted so much of my time on multiple occasions. A corporate Partner needs to come into the store and ensure that this store, from managers to employees is compliant with Best Buy’s standard of customer service because everyone from top the bottom is inefficient.

The reasons I am against employees not getting commission, 1. You get sale people that don’t care if customers walk 2. With commission the ability to higher more mature individuals. I want to buy a MAC computer, I found the computer I wanted it was marked $1519 the employee begins tell it really is $1800. The computer was even programmed for the $1519. I asked him to talk to a manager for that is wrong. He walked and talked to another employee nobody of authority and said there is nothing he could do. In other words I should just go to Apple. Why carry Apple if you’re not able to support the customer. I also bought a printer last month I am happy with the printer, the employee really didn’t no anything about printers. If Best Buy is self service then say it. I ended up Buy from small business that was able to get me a better Apple Mac 5 with more memory for the same price. Probably won’t go back

Got called a last minute jerk (they thought I couldn’t hear them) was back in my car by 9:01. Great service guys. Srry you got paid to close. Would have been out quicker if they listened to what I said. Hellraiser for Xbox does not mean I want a whole new Xbox.

While there are some outstanding employees here in the Geek Squad - Bennett, Isaiah, Jesse and Jayden to name a few, I'm disappointed with how long it's taken to simply move all the files from my old laptop to the new one (over a month and too many appointments). I'm still not sure what the problem has been. Hopefully we're all set and ready to go now.