Best Buy Academy Blvd

Don't buy INSIGNIA. I got a washing machine 3 years ago and not the motor is going out. I paid $500 for it and expect it to at least work for 10 years like any other machine. All they wanted was more money to fix it.

I visited the store about 30 minutes before closing because I needed a specific cable for my dash cam. While I wasn't sure of the exact name of the cable (which turned out to be a USB to Mini-B), I brought my old cord with me as a reference. When I asked an employee at the front of the store for assistance, I was directed to a couple of general areas where the cable might be located and was left to search on my own. Unfortunately, I initially purchased the wrong cable. After testing it in my vehicle and confirming it wasn't the correct one, I returned to the store and asked for help again. I was once more directed to the same section without any hands-on assistance. Eventually, I was able to locate the correct cable myself, and I appreciate that Best Buy had the item in stock. However, I was disappointed that, despite the store being relatively empty and my explaining that I was in a hurry since they were closing soon, I was unable to get direct assistance from staff on either occasion. Overall, I would give three stars for product availability, but only two stars for customer service.

Never go to this store. Most of them don’t know what they are doing. A simple screen warranty replacement turned into big fiasco.

Friendly, knowledgeable staff. Unable to resolve e all of computer issues.