My favorite Geek Squad! They fixed my brand new broken iPhone years ago when Apple could not. Today I got great service again for my new laptop. Thank you!!!
Tried to call the store for 10+ minutes. Took 5 minutes just to get through the AI assistant, only to be put on hold for another 5+ minutes with horrible hold music. I know y'all arent that busy
Response from Best Buy
June 16, 2026
Good morning,
Thanks for sharing your experience with us. We understand waiting for so long to speak to someone by phone, isn't ideal. We'd be happy to ensure your feedback about this is documented and assist with any questions you may have.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/j6mlkQ), Twitter/X (https://bby.me/tLDCJa), or Instagram (https://bby.me/F3CK3W), and refer to your "Google review #173074".
My first time at a best buy and this was an amazing experience. Aside from being a tech lover, the customer service and hospitality shown was top tier! I needed a better laptop for my graphic design program and the store manager (unfortunately I don't remember his name) and Irvin (I probably spelled that wrong, and if so I am so sorry) were amazing at helping me out. I will definitely shop there a lot more, in the future!