Best Buy Academy Blvd

I visited the store to investigate and possibly purchase a new large screen TV to replace my 8 year old 65" TV I gave to my daughter when I moved to Colorado Springs this past summer. Much has changed with the wide variety of options and sizes of TVs now available. It's almost overwhelming trying to decide what brand, size, technology, etc. of television to get. Especially one to fit in your home, light/dark room, viewing angle, etc. Then one you can afford, depending on your budget. That's why I decided to go the Best Buy because the folks working there know their products well. I learned a great deal about all of the different types and ended up buying a TV which fit my requirements, budget, and had a great picture. Yeah, I could have gotten a cheaper TV, but for something I will be using regularly over many years, my selection will be worth the extra cost. Best Buy has always back up their products I have purchased over the years too. Thanks to the Best Buy Rep who helped me make the right choice!

Elena, with Geek Squad was very thorough and answered all my questions. Super easy to get my laptop out for repairs. Thanks Elena!

This store has wasted so much of my time on multiple occasions. A corporate Partner needs to come into the store and ensure that this store, from managers to employees is compliant with Best Buy’s standard of customer service because everyone from top the bottom is inefficient.

The reasons I am against employees not getting commission, 1. You get sale people that don’t care if customers walk 2. With commission the ability to higher more mature individuals. I want to buy a MAC computer, I found the computer I wanted it was marked $1519 the employee begins tell it really is $1800. The computer was even programmed for the $1519. I asked him to talk to a manager for that is wrong. He walked and talked to another employee nobody of authority and said there is nothing he could do. In other words I should just go to Apple. Why carry Apple if you’re not able to support the customer. I also bought a printer last month I am happy with the printer, the employee really didn’t no anything about printers. If Best Buy is self service then say it. I ended up Buy from small business that was able to get me a better Apple Mac 5 with more memory for the same price. Probably won’t go back