I received a TV addressed to someone else at work that I neither ordered nor paid for. That person is unknown to us. Thought the right thing to do was to call the store. Unfortunately their AI answering service wouldn’t let me speak to a human because there wasn’t a recent order under my phone number and nothing else I said met her parameters. It would only be a 1 star review because the AI assistant is so frustrating, BUT, I now have a free tv. Thanks, Best Buy!!
Dominique D
April 01, 2026
Waited 15-20 min after the person the entrance told me that she would get someone to help. But no one came to help.
Response from Best Buy
April 01, 2026
Good Evening, Dominique,
We certainly understand how you are feeling after not getting the help you needed when you arrived in store to shop. Please feel free to send us a private message on social media, so we can help. In your message, please make sure you include your Google review case ID: #137437.
- Facebook (https://bby.me/rRPGKj)
- Twitter/X (https://bby.me/erD0TA)
- Instagram (https://bby.me/IZaVOL)
Hayden specifically was fantastic helping me out looking for a lens for my phone. The information he gave me helped out immensely.
Brandon this morning had great customer service. I had a faulty item that cost some good money and was concerned about loosing the money I had invested. He helped get me a new functioning item. Happy customer!