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Best Buy Academy Blvd
Services Offered
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Frequently Asked Questions About Best Buy Academy Blvd
How do I check product availability at the Academy Blvd Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Academy Blvd Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Academy Blvd stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Academy Blvd Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2987 reviews)
Sara W
April 22, 2026
1 out of 5
Absolutely horrible customer service! Run away from this business!! Don’t walk. Purchased 6 thousand dollars worth of electronics.lath tv. Sound bar etc. sound does not work. My husband went into the store twice. Asked for someone to come fix the problem he was told that mat , Bob , or Seth would call him to set up time.. this never happened we have been dealing with this for 2 weeks .. my husband has called the store several times and gets the run around. No one cares no customer service. AND when you call the store your call goes over seas to some one who does not understand English and has trouble communicating in English!! Frustrated!! We are probably going to return the entire purchase and take our money where we will be treated better. You would think that we would at least get a courtesy call from some one. But NO that is way too much to ask from this company. Complete train wreck.
Response from Best Buy
April 22, 2026
Hello,
Thanks for taking the time to leave your feedback. It's unfortunate that your sound system does not function properly. We get why you would be frustrated, with a new setup not working. We would love to take a look into this matter and help in any way possible.
Please send us a private message on X, Facebook or Instagram. Include the Google review number 144862 in your message to us.
X: https://bby.me/x8O2py
Facebook: https://bby.me/QSWhWo
Instagram: https://bby.me/782hAq
Deanna F
April 21, 2026
5 out of 5
Jack G. I can’t say enough good things about him. Knowledgeable, kind, patient, friendly, and spent a great deal of time explaining all options. Good job Jack!!!
Austin C
April 19, 2026
1 out of 5
I ordered a microwave on March 20, 2026 to be picked up April 19.....30days later. I showed up today to get it and.....they don't have it. I have not received a SINGLE updated since I ordered it. Literally NOTHING my most recent Best Buy email is from my order on March 20. So, in a month's time they not only couldn't get my microwave ready, they couldn't be bothered to let me know it wasn't ready. Now they say it'll be the 25th, we'll see. Also, Tried their texting help even thought it says it's a human it's 100% an AI. Secondly when you call the store you can't get a human you just get stuck in their(self reported) AI system.
I'm so DONE with these big box stores. I'm going to start seeking out small local things for everything.
EDIT: I'm not on Twitter and I shouldn't have to seek you out on another platform. What y'all should be working on is getting it right the first time not placating to my complaint.
Response from Best Buy
April 19, 2026
Hi Austin,
Thanks for sharing your experience with us. We're concerned to hear about this experience and the issues and delays with your order. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/YSIu8K), Twitter/X (https://bby.me/tKqotI), or Instagram (https://bby.me/jOqcEP) and mention your "Google review #143889," we'll be happy to look into this with you.
Jon D
April 18, 2026
1 out of 5
Last time I buy anything from here, the last 5 visits I’ve come the item that I’ve needed have been “defective” can’t seem to get anything right here
Response from Best Buy
April 19, 2026
Hello Jon,
We can see why you’d be frustrated not being able to get the product you want. We would like to see if we can help. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #143541 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/yHj1mK)
• Twitter/X (https://bby.me/J7znP1)
• Instagram (https://bby.me/M3JBKO)