Best Buy Northglenn

Come to this store weekly for trading cards, the employees are always friendly and helpful. Not always a bunch of stock but that's not their fault by any means. Store is always organized and clean.

I am very disappointed to feel the need to write a negative review for a store that I have visited most my lifetime. But today the customer service I received from Amy was really disheartening and unhelpful. This stems from an issue that I had with an online order that has since been resolved by Bestbuy online support. Essentially, I had been shipped an empty package that was supposed to contain my order. I had called the Northglenn Bestbuy phone number and was told over the phone that coming in to talk to someone was the best way to resolve the issue that I have. Upon arriving to the Northglenn location I asked the cashier what he thought I should do, and if it was possible to get a refund. This is when Amy came into the conversation, already standoffish. Amy interrupted the cashier I was speaking to essentially telling me that there is nothing anyone could do to help me and that I need to call the corporate number. When I asked “What is the corporate phone number?” She replied with “it’s 1888 Bestbuy” instead of reading out the phone number that I needed to call. I left the store and called the corporate number (only after needing to return to the store to ask what the corporate phone number was). The corporate phone number was monitored by an A.I. assistant that helped me since I was calling out of business hours. This phone call ended up disconnecting due to it being on a Sunday. I returned into the store feeling at a loss because up to this point no one has been able to guide me in what I can do to resolve my problem. This is when Amy sees me walk in, before I was able to speak she was already repeating herself from our conversation before “we are not able to help you at this store!” I replied “ I am not asking for you to do anything for me, I just need to know what I should do next to solve my issue”. Her reply told me to be more patient with the A.I. assistant and again reminded me that she was not going to help me at this location. I left the store for the final time and was able to get help from a virtual assistant through the Bestbuy app. After resolving my personal issue with my previous order, I felt that I had been treated extremely poorly by Amy. The customer service I received made me feel unwelcome in the Bestbuy store. Any customer who is asking for help/guidance/support should not be faced with the service I received from Amy today. I feel that even if the Northglenn location was unable to help me directly, they could’ve offered more support in solving my issue. Whether that be through the app or other alternative. It felt that I had been turned away and denied service. What I hope to come from this review is a reevaluation of the customer service at this location. Although I was able to solve my problem through an online assistant, Amy provided terrible customer support, and actively made me feel unwelcome in the store.

Buena atención,

Claim the servers down.. had cash return... Josh was disrespectful . Thanks for unwilling to help ... so much for customer service...