I bought a bike here e-bike to get around, first off I’m not going to talk about the employee that helped me, But I also think that the people that work in the back of Best Buy be dropping the bikes on the ground instead of using a dolly or a cart because the bike just stopped working after two weeks so I took it to the bike shop because it’s under warranty, the bike shop couldn’t even fix the bike and we got all brand new parts for the bike and it still didn’t work. Listen if you people don’t know what you’re doing find somebody, and then the lady sold me a bike that I could’ve got for $300 cheaper if I didn’t go to Best Buy I will never stop at the store again. I will never give you guys any business. It’s not hurting you guys because a lot of people will go to you guys but as far as buying bikes won’t happen I know to do better this time.
Response from Best Buy
October 03, 2025
Hello, thank you for sharing your thoughts with us here. Reliable transportation is a key part of daily life. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #51225".
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We did a trade in, the service was quick.
The whole thing took about 10 mins.
staff were very attentive, and the store was clean
Mosley S
September 28, 2025
Friendly smiles from the staff made my day.