Tersius B
September 01, 2026
Have no stock to pick up so order online. Delivery delayed told me it will be delayed to day 2 so I leave to go do something driver phones he is there to deliver we speak about 10min said he will leave it inside the apartments sends me a picture of different apartments and laptop is gone I phone Roadie driver and msg and no response from . They say we will replace 16 days later only great service. Never again. It was my first ever order.
Response from Best Buy
September 01, 2026
Hello.
Thank you for reaching out regarding your recent purchase. Please feel free to reach out to us on social media and our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. When reaching out, please be sure to include Google Review number 216532.
Thank you.
Customer service was ok, but not very knowledgeable on home stereo equipment and not a very good variety. Everything is online and I prefer to use cash. However, we did go online and was able to place an order. And then I was told that it would be at their store on Wednesday which was a lie. It was the next Wednesday and never asked me if I would like to have it shipped to my address. However, when I called the phone number after I got home and realized that I was lied to. He corrected everything and helped me with more than I expected. So I'm very grateful for the gentleman who answered the phone. Thank you.
Response from Best Buy
August 31, 2026
Hey there.
We know how important it is to have knowledgeable help, and clear communication when shopping with us. If you still need assistance, our social media team would be happy to help on any of the following platforms: Facebook: @BestBuy, X: @BestBuySupport, Instagram: @BestBuy. Please mention your review #216046 in your message. Thanks.