Best Buy Colorado Blvd

I had one of the worst customer service experiences I’ve ever dealt with through Best Buy, and it’s still not resolved. We purchased a laundry tower and paid for installation in our new home. During delivery, we were told we needed a side vent kit to complete the install, so we paid for that as well. After scheduling a separate team to fix the vent setup, we were finally able to have the installation team come back out. That’s when things really fell apart. After installing the unit, we were told only the washer worked. The dryer immediately tripped the breaker when plugged in. We were instructed to call an electrician to check the outlet, which we did. The electrician confirmed the outlet was working and identified that the dryer unit’s jumper cap had been left on, which appears to be an installation or manufacturing oversight. We called Best Buy back with this information, expecting a straightforward fix. Instead, we were bounced between multiple agents who gave completely different answers. One said the unit needed to be exchanged. Another said someone could come take a look in several days. Meanwhile, we were approaching two weeks without a working appliance. When I called again to push for a resolution, the experience got worse. One agent ignored most of what I said, spoke in a robotic, dismissive tone, and then told me to “stop being unprofessional” when I expressed frustration. At that point, I asked for a supervisor. The supervisor then had me repeat the entire situation yet again (for what felt like the fifth or sixth time), struggled with my wife’s name, and then referred to it as a “weird” name. That was completely inappropriate and unprofessional, especially from someone in a leadership role. After all of this, I was told the specialized team needed for this issue wouldn’t be available until next month. No urgency, no ownership, no real attempt to fix the situation. At this point, we’ve decided to hire our electrician again to fix what Best Buy started and left incomplete. We paid for delivery and installation to avoid exactly this kind of situation, and instead we’ve spent nearly two weeks dealing with delays, miscommunication, and poor customer service. I would strongly caution anyone considering major appliance installation through Best Buy. This has been an incredibly frustrating and disappointing experience.

The best store!

Lizz was extremely helpful! Found us wandering around the store like lost kids and helped us quickly find a solution to our problem. Courteous and kind!

I bought a tv here, it got smashed, I came in to buy a new one, and the person at the door said she wouldn’t hook me up on recycling the old one. I’ve recycled a million things here and most of the time they’ve just said throw it in the recycle bin. I think she made a dumb decision considering I was about to buy a new one, they pay verrry little for recycling, and now I’ll never be a customer again. Customer service is not always about standing on policy. Sometimes it’s about doing a small thing to retain customers.