Best Buy Colorado Blvd

Bought a qm7k on 11/21/25. Got home, panel had physical damage from shipping to store. Returned and picked up another. Same story, white halos everywhere on panel. Return again, get another. This one fails from a bad update, tcl sends a technician that damages tv panel during repair. 4th DELIVERY DRIVER CARRIES 75" TV ON HIS SHOULDER ALONE, panel has huge white spot from shoulder, return get another one. FIFTH TV has bad pixels on panel. Return 5th and ask for refund on March 23rd, 2026. JUST TODAY got my refund, four months of back and forth between bestbuy and tcl. I will never shop at bestbuy ever again and will steer everyone away from this hell hole.

I placed an order at the park meadows store. They didn’t have the items only I ordered, I switched my order to this store. I was greeted at the door by Sara, who is so sweet and helpful. I initially was going to do curb side pickup but it seemed my order was stuck from switching locations. Sara was able to find my item which wasn’t where they normally are and help me cancel the previous order and check out so I didn’t have to wait so long. She is definitely in the right field (customer service). I just had to leave a positive review for her. For corporate: I do wish the phones rang in the stores instead of a center where they have no idea what’s happening and where products are. I really wanted to cancel this order because of my experience with the person on the phone but Sara saved you guys from that.

I am writing regarding my recent experience with the Geek Squad department on Sunday, June 21. I visited the store for two reasons: to receive a follow-up regarding a computer upgrade and to have my computer cleaned. Unfortunately, I never received any follow-up communication regarding either service. When I arrived to pick up my computer, it appeared that the cleaning process had only just begun. As a result, I had to wait more than 40 minutes before my computer was ready. This experience was frustrating because I had scheduled the service expecting the work to be completed beforehand. The lack of communication and the extended wait time resulted in a significant waste of my time. I understand that delays can happen, but I believe better communication and time management would greatly improve the customer experience. I hope management reviews this matter and takes appropriate action to ensure customers receive timely updates and services as promised

Awesome store , the only thing i dont like is that the employees are like piranhas behind you.