Lizz was extremely helpful! Found us wandering around the store like lost kids and helped us quickly find a solution to our problem. Courteous and kind!
I bought a tv here, it got smashed, I came in to buy a new one, and the person at the door said she wouldn’t hook me up on recycling the old one. I’ve recycled a million things here and most of the time they’ve just said throw it in the recycle bin. I think she made a dumb decision considering I was about to buy a new one, they pay verrry little for recycling, and now I’ll never be a customer again. Customer service is not always about standing on policy. Sometimes it’s about doing a small thing to retain customers.
Response from Best Buy
March 19, 2026
Hello,
Having concerns with your state mandated recycling costs in store can be difficult. We would be glad to notate your concerns if you would like to reach out to us on any of our social media profiles below with Review 131051.
Facebook (https://bby.me/JIRF0V)
X (https://bby.me/uN89SL)
Instagram (https://bby.me/9Nyizc)
This location suffers from high theft. You will need an associate to unlock display cases for you.