Best Buy Colorado Blvd

Mo of the Geek Squad is phenomenal. I was locked out of my new phone and my Google account. Verizon sent me to Best Buy because they couldn't help me. Mo was so patient and knowledgeable.

If you want a prime example of why people are buying online, step no further than this store. The customer service was non-existent. With the exception of the welcomer, not one associate said hi or offered to help. Standing and browsing in the laptop area for 30 minutes apparently means nothing. On top of that, the selection was atrocious. Nothing in stock.

I went into Best Buy planning to make a major purchase for my mom: a 75-inch TV, a soundbar, and a washer. I had already done my research, had everything picked out, and was ready to finalize the purchase. I only stopped into the store because I wanted to compare a few TVs in person, get an expert opinion, and ask some specific questions before placing the order. I had narrowed my choices down to three 75–85 inch TVs. When I arrived in the TV department, I noticed there were several employees available (around seven). One employee who was leaving for the day was actually very helpful—he explained he was leaving and went out of his way to find someone else to assist me, which I appreciated. Unfortunately, the employee he connected me with seemed uninterested and rushed. He was on his phone, and at first I assumed he was researching the TVs I was asking about. However, I quickly realized he was just looking at his phone when he looked up and asked, “Anything else?” I was expecting to spend 10–15 minutes discussing the differences between the TVs and getting some expert guidance, but instead I felt like I was bothering him. After that, I went over to the washer section and spent some time researching on my own. I returned to the TV area and asked the same employee about a washer I was interested in. He looked it up on his guide and told me it was not in the store. I went back to the washer section to continue looking. While there, I used the restroom, which was nearby. I was inside for only 39 seconds while washing my hands. As I was washing up, the security guard opened the restroom door and stood in the doorway, asking if I was alright. I said yes and continued drying my hands. Shortly after, an employee came rushing into the restroom and went into a stall, while the security guard remained outside in a position where he could see directly into the restroom as the door opened. The situation made me feel uncomfortable and as though I was being watched. I understand that loss prevention is important and that theft is a concern, but what bothered me was the contrast: I could not get assistance when I was a serious customer ready to spend around $5,000, but employees and security quickly responded when they thought there might be a loss prevention issue.

A decent store that didn't look so much like a warehouse as much as many of them do nowadays.