Best Buy Colorado Blvd

I pressed one star because zero wasn't an option. On October 11 we paid $3,151.68 at this store for a 77-inch LG OLED TV with professional installation. Their designer, Callahan, came to our home and took the measurements himself. Since then: four failed appointments. The first delivery brought the wrong size — the size their own designer measured. The second crew installed the replacement TV but connected it to nothing — no internet, no cable, none of the setup we paid for. The third appointment was made — and then cancelled by Best Buy. Yesterday, October 26, we were given a 7 AM–7 PM window, then 7–10 AM, then "by 4 o'clock." Nobody ever came. Between me and my husband, we had to take three days of PTO, alternating, just to have a TV installed. More than two weeks after paying in full, the TV still doesn't work. And nobody at this store will talk to us. I called the store and was told there is no manager on site. I left a voicemail — nobody has ever followed up. I left a message for the person we bought the TV from — no return call. I even emailed the store's operations manager, who apparently manages this store from Texas — no response from him either. Not one follow-up from anyone, at any level, in more than two weeks. My advice: never buy a TV from Best Buy if you need it installed.

Seems like every time I preorder something, it gets delayed. What’s the point in preorder if I don’t get it on release date?

Came into the store after researching if they carried the item we were interested. Had to prove to the staff it said it was instock in that store. They sent someone to the back to find it finally. Then brought it to the register. We said we wanted to look at it first to make sure it was what we wanted for the projects we plan to do for our business in the future. They refused to open the box in the store and let us check it out. If you can't look at the product in the store while in the store then I might as well shop on Amazon and purchase the product blindly. Have it delivered to my home and if I don't like it return it without restocking fees. Unfortunately stores like this will be out of business before long. What a shame

When I ordered my TV and Sound Bar and selected install it clearly showed Geek Squad will be doing the installation. However, the night before the scheduled install I was notified a third party in this case Install Inc would be coming out. I have previously purchased numerous electronics from Best Buy and Geek Squad was the installer and I was completely satisfied with their service hence why I wanted Geek Squad. This third party is nothing more than a BAIT and SWITCH. When I questioned this practice I was told it depended all availability. I explained I was flexible for when the install happened but this did not seem to matter. I will no longer give my business to Best Buy based on my experience. Shame on Best Buy for this type of business practice. I left a two star rating to reflect store employees courteous and professional service otherwise I would have left a ZERO star rating.