Best Buy Colorado Blvd

Best buy is probably the biggest waste of time to leave a rating unless it's a Best buy from hell. Hahaha

had one of the worst customer service experiences I’ve ever encountered at Best Buy, and it was entirely due to the behavior of a manager named Zach. I attempted to return a television that was clearly defective, expecting a straightforward process. Instead, Zach immediately accused me of lying and claimed that I had put an old TV into the new box and was trying to scam the store. Rather than listening to my explanation or even attempting to look into the situation professionally, he created his own narrative about how I broke the tv and treated me like I was trying to pull some kind of fraud. There was no attempt at problem-solving, no customer care, and absolutely no respect in the way I was spoken to. Being accused of dishonesty without any real investigation is not only insulting, it’s completely unacceptable from someone in a management position. Because of the way I was being spoken too and the number of people watching the interaction at this point, I turned my back and walked out of the store, leaving the merchandise behind as I was about to act totally out of character and start screaming at this man. Needless to say, I was never refunded nor do I have a tv to watch. Definitely stay away from this store. Good customer service means handling issues with professionalism and respect, even when there’s a dispute. Zach did the opposite. He made assumptions, doubled down on them, and dismissed me outright. If this is the standard of management at this location, I would strongly recommend that others think twice before making a large purchase here.

Super

Chris helped me today with my Meta glasses, he was very very helpful and knowledgeable about the glasses. So knowledgeable that while I bought a different option he explained to me in great detail the difference between the models and being that I am going to Europe the difficulties I would run into while over there. I really appreciate this type of service because he was not just interested in making a sale he was genuinely helpful in making my experience great!