Tuesday, August 26, 2025, about 7:30 pm. I entered the store with the intent to purchase a new MacBook and possibly a case and bag. I was greeted and told if I had questions or needed help to let them know. While looking at computers 2 younger male customers hovered steps behind me looking at the same models, when I decided on a computer and began to look for an associate they nearly walked into me trying to get to the model computers. I had scaned the code and pulled up the model I desired and I walked over to the greeter and asked for help obtaining the computer, they told me, it's in the computing section, I said I know, I just picked it out. I need help getting it, there is no one over there. To which they sighed and said "I guess I'll try and get someone over there". I walked back to wait for an associate. As I am waiting, those same 2 men walked back with an associate and began picking out their computer. I asked if the associate came over due to the walkie call from the greeter, to which he replied no my walkie is dead, and informed him I had been waiting and was here before those men, to which he replied "there is only 3 of here" without looking at me, and he continued helping the people who arrived after I did. I left. This was the last straw for best buy. They already have a limited selection and accessories that are ridiculously overpriced. I will no longer be a customer of this company and will be discouraging my friends and family from shopping here as well.
It is totally unnecessary to have security guards carrying firearms in this location. Completely inappropriate behavior for a retail store.
Glad to be in the greek geek squad