Bought item online on August 1 headphone being sent from Arizona BB. On the 3rd day FedEx deemed package undeliverable. On the 5th day called BB they offered refund then never sent me the initial refund sent me a replacement adding insult to injury they held the order up until I paid them additional $.31. paid them the $.31 by the 9th day of my order 4th phone call to BB I recieve the replacement headphone order with an outstanding delivery still in transit to me from what FEDEX kept telling me the 1st package winds up in Chicago IL, Denver CO, then to Chino Ca on the FEDEX website said I received the first set of headphones but someone else signed for them in Chino Ca. When it came to refund they gave me $219 but we're supposed to give me $256.45 they didn't give me back the $34.99 protection plan or the $.31 they charged me for the taxes they held up delivering over I was never given any reason from the product recovery division on why they withheld $37.45 they still owed me. This is how they treat BB members.
If you cannot complete a pickup order in three hours, don't say that you can complete it in one hour. Every staff that I spoke to agreed that the 1 hour pickup time is a complete lie. Best Buy lies and the staff are aware! Sad!
Response from Best Buy
August 14, 2026
Hello, thank you for leaving a review. Store pickup orders are supposed to be straightforward once you get the e-mail it is ready. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #202953".
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I picked up a pair of Samsung ear buds and they are great!