Best Buy Fort Collins

Outstanding service compared to my local option. Not only that but these guys are seriously educated and know their stuff. After being a tech nerd for the past 30 years its sometimes hard to feel like someone knows and understands what I want rather than being excited to make a sale. I don’t get that here. I got deescalation, empathy, reasoning, and then a solution. Highly recommend.

Everyone was chill

I’m disappointed in the service today. I am a young woman in college and I was trying to purchase a laptop for school. I currently own a chromebook and was looking to get a better laptop, so I went in to get the Macbook Neo. The gentleman helping me was clearly unamused. I know it’s the “hot new thing,” but it was the tool that made the most sense for what I would need it for. He treated me as if I was a spoiled teenager there to buy the hottest new apple toy. The website said I could trade in my Chromebook, but apparently I can’t do that in the store. He was pretty unkind about it, saying things such as “we can’t even take even take this” and “since Chromebooks are one of the cheapest computers on the market.” It felt pretty insulting to me. Never smiled once, just looked at me like I was pretty dumb. The technology space is already hard for women, and I don’t appreciate being treated like I’m not a paying customer about to drop $700 on a new computer. I work hard for my money, and am insulted at the way he called my current laptop cheap. I will be taking my hard earned money elsewhere. I won’t drop his name because I believe in being kind and giving people the benefit of the doubt. Clearly he does not.

They can not fix Apple products!!! I called Best Buy to confirm they could fix my Mac book and they said they can fix it. I called Apple asking if this store could fix it and they said they can. I showed up and they said they could not because they aren’t certified by Apple. I called Apple and they said they are certified and they must be choosing not to fix Apple products. So frustrating after waiting days for my appointment and driving far to the store.