Best Buy Fort Collins

Came to buy a switch game that they said was in stock at this location online. The game was nowhere to be found on the floor. An employee said it might be in the back. 5 minutes later they found it. They brought me to an empty register, only for a manager to walk over and tell me I cut a customer in line. Weird, I was told to walk up to this register. I wait for the person to go before me. Next, I get pulled to another register, where I have to have them flag down the worker with my game. Finally, I am ready to check out. They tell me if the game is opened I can't return it. The Walmart less than a mile away offers the game for less, along with returns on open products. When I get to Walmart, the game is actually on the shelf and offers returns with it being opened for 30 days. This should be embarrassing for this Best Buy location.

I purchased a refrigerator on November 17th it was set for delivery on November 30th. When buying the fridge I asked multiple times to check the delivery address and was assured it was my home address. On November 30th I was called by the delivery driver and told they would arrive at my address. He then called me and said they arrived at my work address to deliver the refrigerator. I explained that’s the wrong address and was told it will now need to be rescheduled I could not meet them to pick it up and they would not drop it off at the store. I called the driver again to try and see if they could just wait at the address they were for 20min and I would come get it myself I was then hung up on. I got ahold of a customer service representative and was now frustrated trying to explain the situation I was told the delivery address is not their fault and they hung up on me. I went to the store and spoke with a manager that explained the delivery’s are a third party and he would email them but that’s all he could do. I appreciate his help and honesty but am extremely frustrated. I now get an email to reschedule the delivery I can’t change the address and the soonest I could schedule is December 15th. At this point I’ll be going in to the store to cancel my order all together and will try to buy from another company that believes in some sort of customer service. Extremely disappointed in Best Buy and the third party delivery crew due to the extremely poor customer service today. I will take my business elsewhere from now on.

Excellent my shopping experience at Best Bay ,not delays with my orders Collection .

From the lack of inventory to the slowest in-store pickup, prepare to be disappointed