I had an absolute terrible experience today at the Fort Collins Best Buy. I needed help yet had to chase down a guy who was clearly ignoring me. He was very short and unhelpful when I caught up with him. SO many employees standing around doing nothing also. Guess their main goal is to watch for shoplifters at 10:00 am in the morning.
I promise, I will never, ever stop foot inside a Best Buy again. I can just read reviews on Amazon and hope for the best since the employee at the Fort Collins location certainly did not know. I will save my self the demoralizing experience.
It amazes me that this brick and mortar store is even open. They serve absolutely no purpose other than a pick up location. An Amazon locker can easily replace them! I will certainly use Amazon next time!
Response from Best Buy
May 23, 2026
Hello, Justin,
It can be really frustrating to need help and not get the service you were expecting, so we appreciate this feedback. If you are in need of assistance or want to formally document your review, please send us a message on one of our socials. Please include Google Review 155944 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Good place to shop, friendly staff!!!!
Jesus was wonderful to work with for our appliance purchase. He was able to get us a discount off of the current online promotions and free delivery and installation. He was kind and professional during our purchase and helped us apply for 0% financing. Thank you!