Best Buy Fort Collins

I have no idea how well they can do anything as they refuse the business. They claim to be an Apple Authorized Service Provider - but they won't actually let you access the service. The 'AI' phone assistant tells you that it can't be done under warranty - which was never mentioned - and kills the call. The web site doesn't send you a code to set up an appointment. Code to text, nope. Code to email, nope. Login link to email, nope. Quite astonishingly incompetent. How they manage to stay in business defeats me. No wonder Amazon et al have eaten their lunch. I guess I get to drive to the Apple store in Denver. Sigh.

Knowledgeable and eager to 'help,' or rather, ask if assistance finding what I'm looking for is needed then point in a general direction (I too can read signs) and let me walk around in circles until I find it myself. Thanks. I guess?

Came in for the Geek Squad as this is the only nearby Apple repair shop. Had an appointment and waited over 10 minutes to even get acknowledged to check in with 5 people behind me. The decor looks like it’s from 20 years ago. When I came back, there was literally no one around and finally after 5 minutes someone came out and I had to yell for them to notice I was there. More problematic is they broke my phone! During the repair I was told they damaged the display flex connector so now they have to order an entire replacement phone and I have to come back in 1-3 days (after a 2 hour “repair”). I will be back for the new phone and then never again. Drive to Boulder or Denver for your Apple repairs unless you want your items damaged by their incompetent staff!

Honestly this is without a doubt the worst customer service I have worked with. AI, call center, on the phone 20 minutes and have yet to make an appointment. Now I was on the phone for one hour and still have been unable to set up an appointment for an appliance i bought there and have a service agreement with them.