Ordered an open box laptop on Cyber Monday. Picked it up today and there are no AC power supply accessories?
Response from Best Buy
December 04, 2025
Hello, thank you for reaching out to leave a review. Open Box computers should definitely come with all the accessories listed. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #81709".
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Emerson G
December 03, 2025
Good quality and excellent service…
Came to buy a switch game that they said was in stock at this location online. The game was nowhere to be found on the floor. An employee said it might be in the back. 5 minutes later they found it. They brought me to an empty register, only for a manager to walk over and tell me I cut a customer in line. Weird, I was told to walk up to this register. I wait for the person to go before me. Next, I get pulled to another register, where I have to have them flag down the worker with my game. Finally, I am ready to check out. They tell me if the game is opened I can't return it. The Walmart less than a mile away offers the game for less, along with returns on open products. When I get to Walmart, the game is actually on the shelf and offers returns with it being opened for 30 days. This should be embarrassing for this Best Buy location.
Response from Best Buy
December 02, 2025
Max,
Thank you for the review. We can understand your disappointment with the experience in purchasing a game. That is not ideal.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 79731.