Best Buy Fort Collins

We bought a washer from this store for delivery on June 9th. The washer is great, NEVER EVER HAVE Best Buy install it!!! The installer was in such a hurry that he made me get to my house an hour before the scheduled time. Then he parked his truck in the middle of the street (not next to the curb that was completely open). He hooked up the hose while his partner opened the washer box in the middle of the street. They got it into the house and hooked it up in record time! They were in such a hurry that they cut the seal on the inside of the hose. Then they started the test cycle and left. Over the next 5 days, the washer hose leaked all over our brand new floor!!! I called the service number and set up an appointment to have them come fix it. They wanted to come when we had to pick up our kids and during my work time. I told them that would not work. They then told me the time frame would be 7:00 to 4:30. Really?!?! A 9 and a half hour window?! He then said it was fixed and I would receive an email. I said I would hold until I got the email. He then transferred me to the sales department. The sales guy says nothing was done. UNREAL!!!! Good luck reaching someone who cares! I also found out that I cannot call the store I bought the stuff from and talk to someone there about what's going on. If I had known that Best Buy's customer service is only a call center, I would never ever have bought from them!!!!! Beware purchasing anything that needs to be delivered and or installed from here!

I went in looking for some new tech and it was a bit of a mixed bag. The store had plenty of options on the shelves and the place was clean, but it felt like I was wandering around for ages before anyone actually asked if I needed help. Once I finally tracked someone down they were knowledgeable enough, but the slow start to the experience was a little annoying. It is a fine place to go if you know exactly what you want and do not need much guidance, but do not go in expecting top-tier service.

Great service and great selection!

I find it very frustrating that you can’t call the store to ask them a question. You get directed to a call center. I won’t be continuing to shop here if I can’t call my local store to ask a question