Best Buy Fort Collins

I would like to specifically shout out 2 Individuals who are employed at the Best Buy store in Fort Collins. KYLE AND ALLISON!!! Thank you both! I am currently in the process of moving and realized that one of my roommates had thrown away my TV box. I went into Best Buy to see if they might have a box that would fit a 65 inch TV. I would’ve been perfectly happy with something that had been dug out of the recycling, But instead, these two went out of their way and spent about 10 minutes, finding me a box that was made specifically for moving a television, with protective styrofoam corners and everything. It wasn’t just the box that surprised me, It was their effort, willingness and kindness to go out of their way, when they could have just said “sorry We can’t help you, we don’t carry moving supplies.” I typical shop online, but it is interactions like this with real genuine people that we miss out on when we purchase everything digitally. Thank you again! You are both valuable assets to Best Buy, it’s customers and this community!!

Outstanding service compared to my local option. Not only that but these guys are seriously educated and know their stuff. After being a tech nerd for the past 30 years its sometimes hard to feel like someone knows and understands what I want rather than being excited to make a sale. I don’t get that here. I got deescalation, empathy, reasoning, and then a solution. Highly recommend.

Everyone was chill

I’m disappointed in the service today. I am a young woman in college and I was trying to purchase a laptop for school. I currently own a chromebook and was looking to get a better laptop, so I went in to get the Macbook Neo. The gentleman helping me was clearly unamused. I know it’s the “hot new thing,” but it was the tool that made the most sense for what I would need it for. He treated me as if I was a spoiled teenager there to buy the hottest new apple toy. The website said I could trade in my Chromebook, but apparently I can’t do that in the store. He was pretty unkind about it, saying things such as “we can’t even take even take this” and “since Chromebooks are one of the cheapest computers on the market.” It felt pretty insulting to me. Never smiled once, just looked at me like I was pretty dumb. The technology space is already hard for women, and I don’t appreciate being treated like I’m not a paying customer about to drop $700 on a new computer. I work hard for my money, and am insulted at the way he called my current laptop cheap. I will be taking my hard earned money elsewhere. I won’t drop his name because I believe in being kind and giving people the benefit of the doubt. Clearly he does not.