Best Buy Fort Collins

My mother went to pick up a new TV she bought online at our local Best Buy in Fort Collins. She is 71 years old, has all her faculties, and is generally unfailingly kind and polite. Now, as someone who has worked in customer service all her life, I may be a bit biased here, but the "customer service" staff at the store who handled her order laughed openly at her for the TV she brought with her to be recycled (an LG), treated her with rudeness and sarcasm, refused to assist her in carrying the new TV out to her car, which was parked in the front of the parking lot, openly laughed at her repeatedly and when she asked if they knew where she could recycle it besides there, played dumb and refused to be helpful in any way. At every turn, they were the literal antithesis of customer service. I cannot believe Best Buy even employs people like this to assist their customers. This happened around 11:45am on December 26, 2025. She will be providing them with feedback as well, but personally I think a review is warranted to call out their horrible behavior and treatment of a kindly senior citizen. She got the TV into her car with the assistance of a nearby, kindly customer. What IS this?? Absolutely ridiculous. I cannot believe my mom had to endure that kind of treatment. I wish I'd been with her, but that was impossible. So, FYI, don't expect anyone at Best Buy in Fort Collins to go above and beyond, or even toe the line of acceptable customer service standards. Unbelievable.

No one was working the online pickup area, ended up having to goto customer service to pickup my order. Why have online ordering and a place to pickup the orders but no one working the counter..

Katie installed a new CarPlay radio in one of our vehicle vehicles. Did an amazing job was so helpful, very impressed with her.!

I don’t normally leave negative reviews, but this experience was frustrating enough that I felt it was worth sharing. We visited the Best Buy in Fort Collins to purchase a new iPhone for our son. There were plenty of employees on the floor, many standing around talking with each other, yet no one proactively offered to help us. At one point, we had to almost forcefully interrupt employees who were talking just to get assistance. When we did, they simply pointed toward the middle of the store and said the phones were “over there,” without actually helping us or connecting us with someone in the department. Each time we went to the phone area, there was still no one available to assist us. Eventually, one employee did acknowledge us and said something along the lines of, “Oh yeah, you do want to buy a phone, I’ll be right back.” My husband stepped away to use the restroom, and I remained standing there waiting. The employee never returned and was instead standing in the corner laughing and talking with coworkers, as if she had forgotten about us entirely. When we finally decided to leave without making a purchase, that same employee followed us out of the store while vaping. The entire experience felt unprofessional and left a very poor impression, crazy, because best buy used to be the best! Customer service was simply not there..