Best Buy Fort Collins

I’m disappointed in the service today. I am a young woman in college and I was trying to purchase a laptop for school. I currently own a chromebook and was looking to get a better laptop, so I went in to get the Macbook Neo. The gentleman helping me was clearly unamused. I know it’s the “hot new thing,” but it was the tool that made the most sense for what I would need it for. He treated me as if I was a spoiled teenager there to buy the hottest new apple toy. The website said I could trade in my Chromebook, but apparently I can’t do that in the store. He was pretty unkind about it, saying things such as “we can’t even take even take this” and “since Chromebooks are one of the cheapest computers on the market.” It felt pretty insulting to me. Never smiled once, just looked at me like I was pretty dumb. The technology space is already hard for women, and I don’t appreciate being treated like I’m not a paying customer about to drop $700 on a new computer. I work hard for my money, and am insulted at the way he called my current laptop cheap. I will be taking my hard earned money elsewhere. I won’t drop his name because I believe in being kind and giving people the benefit of the doubt. Clearly he does not.

They can not fix Apple products!!! I called Best Buy to confirm they could fix my Mac book and they said they can fix it. I called Apple asking if this store could fix it and they said they can. I showed up and they said they could not because they aren’t certified by Apple. I called Apple and they said they are certified and they must be choosing not to fix Apple products. So frustrating after waiting days for my appointment and driving far to the store.

Employees were helpful and able to locate what I needed in the stockroom. They offered easy checkout in the back without lines in the front. They also educated me on different types of warranties and helped me decide what was best for my purchase.

Very helpful with correcting the service on my surround sound.