Best Buy Fort Collins

Bought a large flatscreen in the store. I was going to take it home vs delivery, except for the difficulty of installation. So I paid extra to get the delivery and install. They delivered it today (5 days after purchase) and when they got here they said they were never trained how to install so won't be able to do it. Rather than have them take back the TV and cancel the whole thing, I had them leave the TV and I contacted Best Buy to get install folks. Even though I called the local store, they routed me to some guy in South Asia that barely speaks English and appeared to be fighting with his wife while dealing with me. He said he'd have to charge me again for the installation to set it up for next week. I asked why as I'd already paid for it originally. He said it was the only way they can do it, but that they might be able to refund the prior one as well. I asked if it would be same cost and the guy was like "well, it pobably won't cost much difference" I told him I did not want to pay more than I already had and he kept dodging around the subject. Then he was talking about sending me some sort of link to wire him the money to pay for it. I hung up and called store again. This time I got the store (I assume) and asked for the sales rep but they had no record of him.

Knowledgeable help is hit and miss... this store chain has FALLEN from its former self... and we really did NOT appreciate a Sony representative pretending to be an unbiased Best Buy employee... ended up buying online from Best Buy. 😐🤷

Two things 1. Don’t waste to time coming in to look for something you found online, they don’t stock even a fraction of what’s on their website, just order online 2. Had to speak to 5 different people to have not one simple question answered. One lady I spoke to told me it would be a long wait to speak with someone else because everyone was preoccupied. Immediately after I found a worker doing absolutely nothing, having been walking in literal circles. There were at least 20 employees on the floor, half of which were either standing or walking around, seemingly as to avoid work. The next blockbuster. I’m surprised a corporation as big as bestbuy would employ so many people to stand and look pretty

I ordered a product online for next day delivery. Well my phone rang for an emergency call for the next day and I drove to the store to pick up my item instead. They refused to give me my item I paid for even showing proof of purchase while the item was still at the store. To many excuses on why they can't. Now I'm forced to leave a $500 item at my front door for anyone to see. I didn't need to purchase from Best buy.. I figured I support the last brick and mortar electronic store left. I'll never be purchasing from them again. Amazon has better customer support.