Best Buy Fort Collins

Amazing staff super friendly, Kyle was immensely helpful in TV's 1/5/26. I went in knowing exactly what I wanted, I was in and out in under five minutes and he got me transacted immediately without dragging me through the ringer. I name dropped the model and rough price and he found the exact model and inventory. In the thirty seconds he was in the back grabbing it four separate staff approached to ensure I'd been helped.

My mother went to pick up a new TV she bought online at our local Best Buy in Fort Collins. She is 71 years old, has all her faculties, and is generally unfailingly kind and polite. Now, as someone who has worked in customer service all her life, I may be a bit biased here, but the "customer service" staff at the store who handled her order laughed openly at her for the TV she brought with her to be recycled (an LG), treated her with rudeness and sarcasm, refused to assist her in carrying the new TV out to her car, which was parked in the front of the parking lot, openly laughed at her repeatedly and when she asked if they knew where she could recycle it besides there, played dumb and refused to be helpful in any way. At every turn, they were the literal antithesis of customer service. I cannot believe Best Buy even employs people like this to assist their customers. This happened around 11:45am on December 26, 2025. She will be providing them with feedback as well, but personally I think a review is warranted to call out their horrible behavior and treatment of a kindly senior citizen. She got the TV into her car with the assistance of a nearby, kindly customer. What IS this?? Absolutely ridiculous. I cannot believe my mom had to endure that kind of treatment. I wish I'd been with her, but that was impossible. So, FYI, don't expect anyone at Best Buy in Fort Collins to go above and beyond, or even toe the line of acceptable customer service standards. Unbelievable.

No one was working the online pickup area, ended up having to goto customer service to pickup my order. Why have online ordering and a place to pickup the orders but no one working the counter..

Katie installed a new CarPlay radio in one of our vehicle vehicles. Did an amazing job was so helpful, very impressed with her.!