Best Buy Fort Collins

I purchased a refrigerator on November 17th it was set for delivery on November 30th. When buying the fridge I asked multiple times to check the delivery address and was assured it was my home address. On November 30th I was called by the delivery driver and told they would arrive at my address. He then called me and said they arrived at my work address to deliver the refrigerator. I explained that’s the wrong address and was told it will now need to be rescheduled I could not meet them to pick it up and they would not drop it off at the store. I called the driver again to try and see if they could just wait at the address they were for 20min and I would come get it myself I was then hung up on. I got ahold of a customer service representative and was now frustrated trying to explain the situation I was told the delivery address is not their fault and they hung up on me. I went to the store and spoke with a manager that explained the delivery’s are a third party and he would email them but that’s all he could do. I appreciate his help and honesty but am extremely frustrated. I now get an email to reschedule the delivery I can’t change the address and the soonest I could schedule is December 15th. At this point I’ll be going in to the store to cancel my order all together and will try to buy from another company that believes in some sort of customer service. Extremely disappointed in Best Buy and the third party delivery crew due to the extremely poor customer service today. I will take my business elsewhere from now on.

Excellent my shopping experience at Best Bay ,not delays with my orders Collection .

From the lack of inventory to the slowest in-store pickup, prepare to be disappointed

I was just at this Best Buy tonight ready to slap down 1000+ dollars to purchase an 85 inch QLED Samsung TV. I looked for the model I had seen advertised to be on a little sale pre black Friday and couldn't find it. So i was comparing other QLED TV's that i had seen displayed to replace my current 75 Inch TV. Out of Nowhere a Best Buy Employee asked if I had questions which i was surprised they had not asked earlier as everyone knows best buy employee's generally are on the ball asking people if they need assistance. I asked him where I could find a QLED Samsung and he points directly at the NEO QLED/OLED Samsung array display with the most expensive TV's they sell. (Which are all mini LED, and OLED, not the regular QLED - Quantom Dot 2180p - Samsung has marketed for years as they're different than the higher qualities are thus, more affordable) OLED's and Mini LED's are the most expensive because they're the highest quality which is WHY they have those displayed. I looked at the mustached man and said.... Those are mini LED's and he said "QLED is same across and these are all QLED TV's across the board in a very pretentious tone" as if I was making an outrageous claim. I said "Well, these are OLED mini, and Neo LED" Instead of saying "Oooooh, regular QLED" He got even more pretentious and said "Those are all the same, they're all QLED" as if we were having a TV knowledge off and not him trying to actually help me find the TV I wanted. I immediately told him I had no more questions and left Promptly because he clearly had an attitude. I guess if I make a purchase ill have to go out of town to perhaps Greeley or Loveland come in the morning when its not his shift. I went there with a lot of knowledge after researching (As a 35 year old NERD who grew up in the 90's) and he basically tried to treat me like someone who didn't know what they were talking about when I was trying to make a good purchase that night. It was the most terrible and bizarre interaction I've ever had with a best buy employee. I've purchased over 3000$ worth of merchandise from this best buy in the last few years and never had this issue. Wouldn't recommend.