Izabella B
February 07, 2026
Just tried to call Geek Squad and they immediately hung up on me instead of answering.
Response from Best Buy
February 07, 2026
Hello, thank you for taking the time to leave a review. Getting assistance with your computer should be simple. Can you please reach out to us on Facebook (https://bby.me/1mi9ic), Twitter/X (https://bby.me/m1b2ys), or Instagram (https://bby.me/4fjsei) with more information about your experience? Please begin your message with "This is regarding my Google Review #114385".
Charity H
February 07, 2026
Brought my computer to the geek squad here on Wednesday night after having been told there was a 24 hour turn around likely. All I wanted was the c: drive and windows copied to a new larger SSD, Which they initially told me they couldn't do and would have to reinstall the OS (not necessary).
On drop off I got 48-72 hours turn around, sure, fine whatever. It is saturday now, and they have told me it *should* maybe be ready on Sunday.
Which says to me, they said they started working on it thursday, and didn't **actually** start working on it until today (Saturday) 🤔🤔🤔🤔
Made me feel like I was being treated like an idiot. Very cool. If you needed 4 days, saying so would have been nice, or not misleadingly tagging that you started working on it on thursday.
Response from Best Buy
February 07, 2026
Hello, Charity,
We appreciate you taking the time to share your feedback. Having your computer repair delayed is never great news, so we can understand your concern. We'd be happy to look into this for you and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/i215we), Twitter/X (https://bby.me/i0i378), or Instagram (https://bby.me/t68x3o). Please reference Google Review #114381.
I’d rather spend another 30mins in the car and drive to Greeley than come to this location anymore(Greeley has some of the best employees imo). This location is the reason I do everything in my power to not shop at Best Buy. Anyone ever helpful? Nope. Is your visit ever not painful? Nope. Support every other business in Fort Collins, don’t come to this place.
Isaac and JoJo at Verizon in Best buy fort Collins went above and beyond to help!