Best Buy Fort Collins

I went there to pay my credit card bill because I was unable to do it online. I was greeted at the front door and asked if I needed help finding anything. I politely thanked him and told him what I needed, including where I needed to go after I paid my credit card bill. I wanted to look at some vacuum cleaners, and he told me where they were. I waited in line behind another customer, and at first, I was unable to pay my bill because the account showed said $0. However, I knew I had spent money with my card and had a balance due. The girl at the front told me to call Citibank, and I asked her, "Well, maybe I can just hit the button that says 'other amount' and pay the amount by entering it manually."Which was prompted on the screen while it read $0. I based this on the receipt she handed me, which showed the amount. I then asked her, "How much do you think I owe?" She couldn't even do the math and said, "I don't know." I even gave her my full balance, so she could see what I owed. I don't know why I asked her, but I did. So, I ended up entering the amount I owed using the 'other' option, paid the bill, and then went to look at vacuum cleaners. When I was leaving, the greeter asked if I had found everything I was looking for in the vacuum cleaner section, and I told him yes, but I wasn't interested in those and would just return to the ones I saw online. My experience at this location, I was happy with the overall cleanliness of the store, how well it was kept, and the greeter was amazing.

Got the thing I need… ALWAYS

Patrick (manager) and Kate were both very helpful and accommodating. This was so refreshing and inspired me to “pay it forward.” Cheers!

This is a nice branch. The staff were attentive and helpful. I noticed and corrected a mistake in the transaction and because I was honest, they kindly gave me a gift card as a gesture. Thank you to Allison. I will continue to buy my electronics from this store with confidence.