Best Buy Fort Collins

Let's cover the good. The availability of the laptop I needed was immediate, and there were plenty of different options to choose from that could meet my parameters. The pledged trade in value for my laptop was a good deal that made the purchase more manageable, assuming the pledge is honored. Now for the bad, also known as Roadie Delivery. While the item was requested to be delivered to the garage, it was found at a totally separate house (not a next door neighbor, further away), and was carelessly dropped into the middle of their driveway where it might have been run over if they weren't paying attention. Say, because they hadn't ordered a package of a similar color to their driveway (brown on beige). The box was damaged, in the wrong location, and the street addresses are clearly marked on buildings. I'm not sure if Best Buy is hiring people who are high, drunk, illiterate or suffering from some other malady, but this was the worst shipping experience I've ever had for a product delivery. Your agent is right up there with the worst DoorDash delivery drivers, and regardless of Roadie being a separate agency, I hold Best Buy accountable for preferring cheap outsourced labor over ensuring a quality experience. You really need to screen your drivers better. This was bad.

Had my wife's Toyota Prius car stereo installed here and to go there 4 times for them to install just a stereo deck . And still doesn't work and over 1000 later no sound comes out other then the bass . Very frustrating when we been waiting 3-4 weeks now going back and forth. I honestly am losing trust in this company and want our money back and to hire a professional to complete the job !!!!!!!

I took my iPhone 14 Pro in for a battery replacement and the staff were all super friendly and helpful, and nothing went wrong with the repair on Geek Squad's side. I wish they would pay more attention to the types of repairs people need though - when I took my phone in the night before, they told me there was already a repair in process and I'd have to come in within the next few days. I could see this being an inconvenience for people who live further away. I also dislike the AI call center, as it is super difficult to talk to an agent or an employee within the store and when I was able to, I was on hold for 14 minutes. The person I talked to was a bit rude as well and it seemed like I was inconveniencing him.

Geek squad is amazing