Had my wife's Toyota Prius car stereo installed here and to go there 4 times for them to install just a stereo deck . And still doesn't work and over 1000 later no sound comes out other then the bass . Very frustrating when we been waiting 3-4 weeks now going back and forth. I honestly am losing trust in this company and want our money back and to hire a professional to complete the job !!!!!!!
Response from Best Buy
September 13, 2026
Hello, Zack,
Thank you for sharing your concerns with your stereo install. We know that any inconvenience or return visits for a stereo installation can be difficult. Please reach out to us on any of our social media profiles below so that we can evaluate any support options we may have to assist you with Review 221775.
Facebook (https://bby.me/hqXuYe)
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I took my iPhone 14 Pro in for a battery replacement and the staff were all super friendly and helpful, and nothing went wrong with the repair on Geek Squad's side. I wish they would pay more attention to the types of repairs people need though - when I took my phone in the night before, they told me there was already a repair in process and I'd have to come in within the next few days. I could see this being an inconvenience for people who live further away.
I also dislike the AI call center, as it is super difficult to talk to an agent or an employee within the store and when I was able to, I was on hold for 14 minutes. The person I talked to was a bit rude as well and it seemed like I was inconveniencing him.