Katherine M
November 05, 2025
A reservation was made to replace my iPhone battery. I showed up, and the person at the Geek Squad service desk stated they didn’t have the battery in stock. I asked if they could order, and reschedule the appointment to which he said no. He explained the Apple tech was overworked and couldn’t do it. I understand not having the staff, just don’t offer the service then.
Robert G
November 02, 2025
The only place to get electronics. Good customer service if you need answers and they have certain items in stock on a regular basis. Other items they can get in a day or 2 which is ok. I usually order for pickup off the app which is very convenient.
So I bought a printer from here several months ago now, but I called them immediately after I got it and they told me to call support, but it’s trash. It will not hook up to my computer no matter what I’ve done and they would not give me a refund on it or exchange it for another printer so anyways don’t go here and it’s a canon pixma TR4720 and it’s a piece so you know what junk it has never been able to hook up to my computer through the Internet, it says it’s unsafe and unsupported. So very dissatisfied if I went to Walmart, they would’ve given me a refund immediately!!!! #nomorebedtbuy.
Response from Best Buy
October 30, 2025
Good Afternoon, Sandra,
We absolutely understand how you are feeling after your recently purchased printer did not work as expected. We would love to connect with you and review this situation together. Please feel free to send us a private message on social media, so we can help. Make sure that your message includes your Google review case ID: #62504.
- Facebook (https://bby.me/fd9cur)
- Twitter/X (https://bby.me/ollj9a)
- Instagram (https://bby.me/e9dazi)
I bought a pair of headphones online came to pick up my order and they refused to give me my order because I don't have an ID for an item I purchased I showed them my receipt not good enough why order anything online when they make things so inconvenient these old non tec geniuses must not understand what digital receipt means that's proof I purchased item no hackers are not going to best buy in person to steal things ridiculous and have digital receipt
Response from Best Buy
October 29, 2025
Hi there!
Thank you for taking the time to leave a review regarding your pickup experience. Please note that a valid photo ID is required when picking up your order in store. We do advise you of this in the "Ready for Pickup" email instructions.
Please send us a private message on any of the following social media platforms if you require assistance on this matter: Facebook (https://bby.me/vj147g), X (https://bby.me/z60ej5), or Instagram (https://bby.me/xr896z).
Be sure to mention “Google review #62150” in your social media message.