I had stopped going to this Best Buy because of the tech support service experience I had had. But I had a charging problem a couple of miles away so chanced it. Wonderful! A very helpful woman, apparently a new employee, helped me! I will be back. I should have gotten her name 🤗
Customer service attendant Phoenix was very helpful and professional
Why is an ai answering your phone? I want to speak to a human when I call
Response from Best Buy
April 23, 2026
Good Evening, Sam,
We would be happy to partner with you and work with you to help with any concerns you are having. Please feel free to contact us by sending our team a private message on social media with your Google review case ID: #145310.
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Super great experience from Miranda and her team. I couldn't figure out where to put my feedback on best buy's website so thought a google review would be helpful. Keep up the good work!