ashley a
February 23, 2026
I had such amazing customer service today at this store I just had to write a review. I was greeted and asked if I needed help by almost every associate I passed and immediately when I walked in each time. The real stars of today were the 3 workers in geek squad. They were knowledgeable, efficient, friendly, and thorough. They fixed my broken iPhone screen within 2 hours which they said they would and there were no issues or hiccups. What a refreshing experience. Congrats to the whole team that was working on 2/23/26! We’ll definitely be back in store because of this experience.
Pheonix was such an incredible help! Please visit them and their wealth of knowledge. Both my TVs are great and I have to thank Pheonix!
Samuel G
February 13, 2026
Alyssa was super helpful!
The store and esp the app suck- I bought an 85” tv and the only thing the app suggested was a mount which you don’t use w a frame series tv. The wire concealment kit was needed but no suggestion to buy that even though the service was booked. I had to drive over to Best Buy to buy the wire concealment kit the night before install after installers notified me it was required.
1 star for Best Buy and the only reason for 2 stars is bc the install by the third party was 5 stars.
Response from Best Buy
February 12, 2026
Hello, Adam,
Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive on one, especially when needing support on the app. Nevertheless, we appreciate your feedback, and would like to look into this matter further. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
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Twitter: @BestBuySupport
Please mention "Google Review, Conversation #116338" when contacting us on social media.