Best Buy Denver West

I visited Best Buy today looking for a birthday gift for my father. A female employee came up to me and asked if I needed help. I told her I was trying to find a gift for my dad because he spends a lot of time working on his computer, and I wasn’t sure whether a gaming monitor or a new desktop computer would be a better gift. Instead of asking questions about what my dad uses his computer for or helping me compare my options, she immediately started talking about how expensive computers are and suggested financing. It felt like she assumed I couldn’t afford a computer without knowing anything about my budget or financial situation. I’m 21 years old and I came into the store looking for guidance on what would be the best purchase for my dad. I understand she may have been trying to help, but the interaction came across as dismissive and judgmental. Customers should be treated respectfully and not have assumptions made about what they can or cannot afford. I hope Best Buy can use this feedback to encourage employees to focus on helping customers find the right product rather than making assumptions about their finances.

I visited the Best Buy Colorado Mills location today around 5:40 PM regarding a damaged pair of AirPods that are only a few months old. I have an active My Best Buy Total membership specifically for the protection benefits, but the Geek Squad employee I spoke with was not helpful at all. Instead of taking the time to explain my coverage or assist with a claim, I was simply told that I had limited protection and offered very little guidance. As a paying Total member, I expected better customer service and a clearer explanation of what was and wasn’t covered. The interaction left me frustrated and feeling like my concerns were dismissed. If Best Buy promotes protection benefits as part of its membership program, employees should be knowledgeable about those benefits and willing to help customers understand and use them. Unfortunately, that was not my experience today.

Devin and Best Buy are not worth establishing a business relationship with - was ADVISED to pick out a unit that didn’t meet our needs and then denied an exchange

Best experienced at this Best Buy Colorado Mills. Both Talon and his manager Devin optimized my purchase, I stepped out a very happy customer! 🤗 Definitely making this store as my go to, those two employees I mentioned were AMAZINGLY HELPFUL! Thank you again guys!