Best Buy Grand Junction

The guy at the phone area was a little rude. I have a life time replacement warranty on my screen protector. He did the exchange but rudely said geek squad would change out the protectors. Less than 3 months ago when it was put on it was put on in the phone area. The phone area wasn't busy. Geek squad was extremely busy. I'm disabled with a cane.

This store is awful. I have had nothing but issues every time I purchase something from Busy Buy. The most recent experience is my husband purchased a watch for me for my birthday. Purchased 8/16/25 in store but was not in stock so had to be delivered. It was received in 5-10 days of purchase and then my birthday surprise was given to me on 9/8/25. My actual bday is 9/12 I never opened the watch package as it was ordered in green and I preferred not to get a new watch mainly because I am looking at upgrading my phone in the near future which may require a different watch. My husband took it back the next day from the party, mind you he paid cash for it, and Best Buy would not return it because it was over 15 days. The worst part is they said purchase date, not even delivery date. How can you purchase things at this store for a gift and not be able to return it. Horrible customer service and policy! ***while your response is admirable, you have missed the point of the complaint. If this is a gift, paid by cash, why not refund? I did not keep it a month or months before requesting. This is absurd.

I needed help at the Grand Junction Colorado store. Dendron was the employee who helped me. What a great employee!! A+ customer service. Thank you Dendron!

Great experience! Geek Squad was great help!