Best Buy Grand Junction

I strongly encourage Best Buy corporate to read this and look into what happened at the Grand Junction, Colorado location on October 10, 2026, around 3:30 PM. My husband and I came into the Grand Junction Best Buy today because our vacuum broke and we needed to purchase a new Dyson cordless vacuum. We also purchased several other items. We have spent A LOT of money at Best Buy over the years, which makes what happened today even more disappointing. At checkout, the cashier asked if we were using a Best Buy credit card. I said no. A manager then came over and repeatedly pressured us to “just apply” for the credit card because it was interest-free. I politely declined. I was pressured again. I declined again. Then came the warranty sales pitch.We were repeatedly pressured to purchase additional warranties for the items we were buying, particularly the Dyson. The manager told me a warranty was important because “things happen.” I told him we were not interested. Even after we had already checked out, the cashier came back and said he had forgotten to tell us about another Best Buy warranty plan that would cover all of our devices for around $200 and told us we should get that one. Once again, I said no. The manager then made another comment about how these warranties were basically a must. At this point, it went far beyond simply informing us about an available service. We had said no multiple times. Yet the pressure continued. When I got home, I looked into the Dyson warranty and found that the vacuum already comes with a 2 year warranty. I understand that employees are expected to offer credit cards, protection plans, and other services. That is part of retail. But there is a huge difference between making a customer aware of an option and continuing to push that option after the customer has repeatedly declined. The entire interaction made me uncomfortable. Honestly, it left me feeling like we were being pressured into spending more money rather than being treated like longtime customers. If Best Buy’s sales expectations are creating an environment where customers can’t simply say “no, thank you,” corporate needs to take a serious look at that. We came in to buy a vacuum. We were happy to spend our money at Best Buy. Instead, we left feeling uncomfortable and frustrated. My husband and I have been loyal Best Buy customers and have spent a significant amount of money there over the years. Unfortunately, this experience was enough to make us take our business elsewhere. I don’t know the manager’s name, but this occurred at the Grand Junction, CO Best Buy on October 10, 2026, at approximately 3:30 PM. I hope corporate will use that information to identify the employees involved and address how these sales interactions are being handled. Customers should be able to say no once not five times and have that answer respected.

I would give zero stars if possible! ONLY BECAUSE OF THE INFURIATING "AI ASSISTANT " the you get when you call the local store phone # now. The so-called "Artificial Intelligence "ASS"istant"" CAN'T EVEN CONNECT YOU WITH AN ACTUAL REAL PERSON AT THE STORE! It tells me "YOU ARE MORE THAN WELCOME TO STOP BUY THE STORE FOR WHATEVER...."! SO NOW I HAVE TO BURN MY GAS TO DRIVE TO THE FRIGING STORE TO ASK A QUESTION THAT THE STUPID "Ai"" CAN'T ANSWER! WHAT A CROCK! TERRIBLE MOVE BY WHAT "USED" TO BE MY FAVORITE STORE! IVE BEEN SHOPPING THERE FOR DECADES. WELL ...I AM DONE!! ..BYE BYE BEST BUY!!!

Always helpful staff. Never have what I need in store lol put a BB in montrose. Then I’d never HAVE to come to GJ😂

I guess they are trying very hard during difficult times. Was hacked by the software for easy store when I was updating my Mac. Ask specifically not for that brand and they try to sell me one for 5 TB for an exorbitant price. What’s up with not letting people look at what they’re trying to buy? Shabby.