Best Buy Grand Junction

Came in to be self sufficient and get a TV. An employee (wish I remembered his name) came up and asked if I needed help. He got me a TV that was a million times better than the one I was going for. He also talked me into getting the Geek Squad Protection plan for 5 years. Super happy with my purchase.

These stars are for Garret Brinkley the Chromebook rep not the Best Buy store or employees. My husband and I went in to buy a laptop for school and we spoke to one best by employee who immediately tried to upsell us and when we said no thank you he never returned to check on us. We used to work at Best Buy and understand the importance of trying to upsell. However, to not even bother to ask us what the laptop was going to be used for or stick around to answer our questions was ridiculous. Garret came over and walked us through all of the chromebooks and helped us find one in stock. He didn’t try to upsell us or sell us anything we didn’t need. He was patient and answered all of our questions. He was fabulous!!

Didn’t have many of the items I was looking for in stock, and geek squad took ridiculously long despite my making an appointment in advance

I called to have Geek Squad come to my home. At first on Thursday the appo8ntment was set with their AI despite asking g for a rep. That took over 30 minutes and it said I had an appointment for Monday. On Monday, I called to confirm the time. 5 people later with average hold times of 10 minutes or more, I gave all of my information at least 12 times. I gave up and will get help elsewhere.