Best buy never disappoints when it comes to customer service, its always awful! After purchasing new appliances we were issued a store credit, as a reward. Reward in name only. When we tried to purchase a smart watch using the credits we were told we couldn't apply the credit for the purchase even though we were responsible for the tax which is reasonable and acceptable. You cant call the store directly and there were no "managers" available to discuss it with. You "best buy" your electronics anywhere else, try Sams Club, or anywhere else if you want transparency and competency. This store is undeserving of the effort it takes to drive there!
Response from Best Buy
April 25, 2026
Hello,
Thank you for the review. We always strive to provide great customer service. We understand the importance of using the rewards.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 145901
Never seem to have what I'm looking for. Staff is friendly although I've always had to search one out to ask my question.
Response from Best Buy
April 24, 2026
Hello there, Lynne!
Thank you for taking the time to reach out on Google with a review. It definitely makes sense expecting friendly and attentive support in store. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #145641 in your message. You can find us here:
Facebook (https://bby.me/jC55hq)
Twitter/X (https://bby.me/nSFbrm)
Instagram (https://bby.me/a74gSs)
We hope to hear from you!
I purchased a Whirlpool microwave from them 3/18/26 and had it installed by their contractor on 3/23/26. The microwave went out on 4/15/26. Called Best Buy and spoke to a customer service and he said Best Buy will not stand by this product after 14 days from purchase even thought it is not working. And that I would have to call Whirlpool to get it fixed. Called Whirlpool and they will not fix it. Why does Best Buy not stand behind its products and contracted service?? Piss poor customer service!!! Will never buy from them again. Thinking seriously about suing them. Have already told neighbor about them. He was going to buy an expensive TV from them but will be buying elsewhere. Thanks for nothing Best Buy!!
Always works. Good spot with several options to eat and bio breaks.