Frequently Asked Questions About Best Buy Grand Junction
How do I check product availability at the Grand Junction Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Grand Junction Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Grand Junction stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Grand Junction Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(2338 reviews)
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April 02, 2025
2 out of 5
Not very helpful staff, it's like a ghosttown
Wayne
April 01, 2025
3 out of 5
Always hard to find help. Best Buy has the bare minimum of computer parts. Which is upsetting because Best Buy is directly responsible for Circuit City and Compusa going out of business.
Response from Best Buy
April 01, 2025
Good Afternoon, Wayne,
We absolutely understand how you are feeling after being unable to find the items you are looking for while shopping with us and being unable to get the assistance you needed. We would be happy to partner with you and work to better assist you. Please feel free to send our team a private message through social media that has your full name, phone number, and email in it. Also, be sure to include your Google review in your message: #64994947.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
ruin l
April 01, 2025
1 out of 5
Gave me the wrong sim card sold me a phone that was listed 59.99 for 99.99 charged me a total of 125 and said I can't return it unless I add another 25 to it I'm in another state now. I'm now at a boost mobile store getting this phone fixed for an additional 75 because this best buy was so lazy and didn't even activate the phone beyond pissed as I needed this phone before going homeless
Response from Best Buy
April 01, 2025
Hello,
Thank you for sharing your review with us. Getting the wrong item and then having multiple issues afterwards, is not the ideal experience we wish for you to have. We would like to follow up and discuss the matter further.
Please reach out to us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64994506" in your message. Thanks!
Regards,
^April
Christian K
March 31, 2025
1 out of 5
This review is only for people wanting in home delivery otherwise I've had no problem with this company but after this incident Im not going to continue buying products from them. I made an order on the app for 2 tvs. One 98" and one 48". When I made that order I selected the In house delivery method because I would not be able to receive the package. A day before my "in home delivery appointment" I get a text saying my shipment was being processed by FEDEX and will be delivered the following day. For whatever reason they split my order in half meaning my order will be partially delivered by FEDEX and the other in home delivery. This really does not work because I have no fence and if FEDEX delivers a package to my house it will get stolen. Especially if it looks like a TV! I tried canceling the order but BestBuy said there is nothing they can do and I should try calling FEDEX. I contacted FEDEX and they said only BestBuy can cancel my shipment. I then drove to BestBuy to talk with a person instead of the 800 number hoping they could do something. Long story short they said there is nothing they can do to cancel my order and I'm pretty much left to luck of the draw to see if my package gets stolen while I'm at work. Whelp there goes about $600. In summary don't buy something from BestBuy if you want "in home delivery" because they can just change it whenever they want.
Response from Best Buy
March 31, 2025
Hi Christian,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that you encountered these issues with your TV order and delivery, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64991712.
^Caleb