“$2,000 Purchase Possibly Lost to Terrible Phone Support”
Ethan, the in-store sales associate, was fantastic while helping us choose between two laptops. We were ready to make a $1,000–$2,000 purchase, but when we called back with follow-up questions, our call was routed to an overseas call center in Guatemala. The representative had no knowledge of our prior conversation and could not assist us.
This is completely unacceptable. I am now reconsidering this purchase because there is no way to reach the local store or the associate who helped us. A strong in-store experience should not be ruined by a broken phone support system.
Best Buy needs to fix this immediately and provide meaningful compensation or a goodwill gesture for the frustration, wasted time, and risk to a significant purchase. Until this is addressed, I cannot recommend this store for any high-value items.
Response from Best Buy
March 30, 2026
Hello. We can understand your concerns and appreciate you taking the time to reach out and share this feedback. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuy Support
Please be sure to include Google Review number 136350.
Thanks!
Good selection, especially if you know what you are looking for and where to find it. If you need help plan to spend lots of time waiting.
They never have what you go on for but can always order it. Well damn I can do that also
Didn't have what I wanted so they helped me shop on Amazon