Best Buy Grand Junction

Recently ordered a MacBook Air online - NEW. What Fedex delivered was anything but NEW - no wrap around the Mac, power cord crammed in its slot, finger prints all over screen, crumbs on the keyboard. Back of laptop had some form of smudge on it. A disaster. Called support to verify that I did purchase new and hadn't made a mistake and purchased open box (although, even if I had ordered "open box" the condition still would have been unacceptable) and they recommended that I bring the Mac to my closest Best Buy location, an hour away in Grand Junction. I was beyond frustrated. However, I wanted to get the Mac to the store as soon as possible, as I knew the longer I waited past the delivery, the less likely I would be believed that Mac came in its current state. (Understandable as I am sure Best Buy has its fair share of people being less than honest). Once I arrived at the Junction location, I explained to the greeter what my needs were (very professional and kind) and she promptly directed me to the Customer Service counter. I explained to the rep my situation and after reviewing the Mac, contents and box she called a manager over. Skye, the manager, was absolutely amazing. He patiently listened to my frustrations and after verifying I received the correct product we agreed that it was strange indeed. Skye attempted to get me the same Air that I previously ordered. Unfortunately, there was no stock. He explained that he did not want to exchange with a unit that had less specs, in which I was in agreement. The choice was to wait...however, I could not. I needed my Mac same day in order to continue work. They applied the amount of my Air purchase to Pro and off I went. However, I did open box before leaving just to make sure. Due to Skye's politeness, professionalism, and product knowledge I was reassured that he genuinely cared about my predicament, empathized with my frustrations and patiently weighed options with me. Thank you Skye. You turned an intensely stressful situation for me into a great customer experience. 5 star rating! To Best Buy's fulfilment centers, HUBS, warehouses, or whatever they are titled. DO BETTER.

Five-Star Service from Chance and Jerry! Chance and Jerry came to pick up our broken TV and were absolutely fantastic. They were right on time—one of them even said, “We’ll be there in 8 minutes,” and sure enough, they showed up exactly 8 minutes later! Both guys had such a positive, kind, and professional attitude. They even took extra care navigating our glass French doors, which we really appreciated. If you ever need help from Best Buy, we highly recommend asking for Chance and Jerry—they’re the best

total Member plus and a card holder and I can't get any help. I bought a laptop in December and in the last 2 months I've had 3 repair send outs to a store an hour and a half away. Management is less helpful than their employees. The first repair worked fine and was well taken care of so i was happy till i had issues the second time and my nightmare began i brought it in for repair as normal and it gets shipped out then the repair goes to my house so no employee verified the repair so i was headed back to the store AGAIN within a hour of receiving it to be told if if it had come to the store unrepaired instead of my house I could've been helped. so Now it's on its way to repair for the same issue I sent it out for on the second. time 18 hours of driving in 2 months and 6 hours in store for no resolutions to my issues. the support phone line was awesome and helpful even when I was frustrated. one geek squad employee there was super helpful but management and one employee have made my experience bad. I have videos it won't let me post here but for a 2000$ total laptop and warranty process I shouldn't have many issues.

Grand Junction Best Buy | Radio & Backup-Camera Installation If I could award negative stars, this store would be my first recipient. After two weeks of lead time—during which two separate Best Buy associates personally ordered the components for my radio and backup-camera install—I arrived for my confirmed appointment, relinquished my vehicle, and began the inevitable shuffle of arranging alternate transportation. Barely an hour later, I received an apologetic-sounding phone call informing me that the wrong parts had been ordered and that the “correct” items would add another $180 to my bill. Several facts make this unacceptable: Sufficient Lead Time, Zero Due Diligence. The original parts arrived well before my appointment. In two full weeks no one verified compatibility—an elementary step in any professional install workflow. Failure to Communicate. I was notified only after the car was in your shop and my entire afternoon was upended. Proactive outreach would have spared me the lost time, the rides (lyft), and the scheduling gymnastics. Shifting the Financial Burden to the Customer. The price discrepancy stemmed entirely from Best Buy’s error. Ethically—and under most customer-service best practices—the store should have honored the quoted price or, at minimum, offered to absorb the difference. Instead I was presented with an ultimatum: pay the extra $180 or abandon the install. No Service Recovery Attempt. A hallmark of competent customer care is “make-it-right” remediation: expedited ordering, partial comp, gift card, or discounted labor. I was offered none of these. The message was clear: our mistake, your problem. I had meticulously budgeted for this upgrade; an unforeseen $180 overage simply was not possible. Because of the store’s oversight—and its unwillingness to shoulder responsibility—I left without the install, out both time and money for travel and missed work. Best Buy often advertises a commitment to the customer experience. Today’s debacle demonstrates the opposite. You have not only lost a sale but a customer for life, and I will be steering friends and colleagues elsewhere. A company’s integrity is proven when things go wrong; here, you failed the test resoundingly.