One of my favorite stores. Helpful people, great prices and excellent selection.
The store is fine. The Geek Squad section is not so much. Made three 2 hour trips to get IPhone fixed. They don’t follow their own schedule, yet if you’re slightly late they don’t want to take you. Had two appointments waited on-site more than 2 hours and still had to go back to T Mobile for an actual repair.
Response from Best Buy
March 16, 2025
Hello, Lee,
Thank you for reaching out to us here to share your recent experience. We understand how important a cell phone can be in our day to day routine, and know we would be reaching out as well. We would like to take a look into this with you to document any feedback you may have and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64931988
regards,
^Brandon
We purchased a washer and dryer that was over $2000. Best Buy charged us $250.00 for installation and delivery. The first appointment they came out, argued with my mom about not taking out the older washer and dryer. They wanted to leave it in front of our refrigerator (also from Best Buy). They decided - for a few reasons, they cant connected it until later.
So, later comes. My elderly mom gets told the appointment is after 4PM. Instead of after 4, she gets a text message saying, "we will be there in 15 minutes" around 12.
They refused to give us time to get to the house. I work in walking distance. They refuse to issue a refund. They refused to put the old unit on the driveway so we could walk around the house. They refused to do anything other then point fingers at my mom.
Its been over a month and we still do not have our washer set up.
Should I be disappointed? This is just typical crap from big companies that take money and never provide the service they say they will provide.
Response from Best Buy
March 13, 2025
Hello, Erin,
Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention.
We would love to address any questions or concerns you may have. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64922605 as reference. We look forward to hearing from you.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian
Jaden was the man. If you're at Best Buy and need a hand, ask for him 👍