Absolutely. Atrocious, I called the store so that way I could figure out if they had something for me to buy. Instead, the phone was answered by AI that couldn't help me at all. And then transferred me to customer service support in India. I'm never shopping. I best buy again.I only supporting american base businesses.This is ridiculous
Response from Best Buy
February 18, 2026
Hello, Chris,
Thank you for reaching out with your concerns on trying to reach the store to purchase an item. Items that are available for purchase can be purchased online, or you can reach out to any of our social media profiles below for support. You can visit the store in person to order, or purchase items if available in the store. Please reach out for support on any of our social media profiles below with Review 118967.
Facebook (https://bby.me/9ah24m)
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Tempest f
February 17, 2026
Gave them a gaming desktop to repair thru warranty bc the ssd had went out and it took them a month to finally get it delivered to the repair location and then 2 weeks after that the pc was allegedly damaged in shipping back to the gj and no one mentioned it til I showed up expecting it to be finished. wouldn’t recommend trusting them with repairs and shipping of your high end gaming pcs!!
The ai answering service sucks
Response from Best Buy
February 09, 2026
We understand the frustration when you are unable to get connected with our teams for support. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices.
Please reach out to us in a private message on Facebook (https://bby.me/z3cj6z), Twitter/X (https://bby.me/fz2nip), or Instagram (https://bby.me/2pz0ag), and mention your Google review, 115122.