Had technical / electrical issues with new Alpine type R complete sound system. Dropped my truck off with Payton in Stereo dept, and he made my system come to life for sure. Sounds amazing now. Payton really did an amazing job on this stereo because the Alpine factory wiring harness was no good and it was a headache trying to sort it out on diagnostic testing. And I complement Payton for being relentless and focused while this issue was being a real humble throughout. He has great knowledge and does a tremendous job! I highly recommend
I knew what I wanted and got in and out in less than 15 minutes. Nobody tried to up sell me on anything and I appreciate that.
My labtop crashed on me yesterday and I had to make an unplanned purchase of a new one which was really stressful at first, but Jaden was wonderful and helped me find what I needed and helped me figure out financing without a hitch. He was fantastic! Turned my day right around!
I went into the local Best Buy/Geek Squad with concerns about an iPhone I recently got as a replacement for a damaged one and I was treated to the worst customer service I have received in quite awhile. I had approached the only associate working to ask some questions and try to get some sort of help with an issue I've had with my daughters phone. Instead of receiving any kind of help, let alone any resolution, I was treated to someone who was too busy restocking pens to even try to listen to my questions or concerns or even pull up my account. Rather than taking just a minute to let me to explain what I needed, his response was that he couldn't/wouldn't do anything, and to just hand me a business card with a phone number to call. I had just paid a 100.00 deductible for a phone that my daughter can't use because they had given me a phone without a Sim card. I had been to that same store a couple times in the past and was treated with excellent customer service from associates who actually made an effort to try and help me out. I don't know what the deal is with this particular employee, but I had dealt with him before and I got the same dismissive attitude. It wasn't even busy, we were the only people there. I've worked in customer relations for over 25 years and it really ticks me off whenever I encounter people like this. I'm honestly not the kind of person to complain about things, but todays experience seriously upset me, and my daughter.