I keep going back, hoping the customer service will improve...it doesn't! Takes forever to get helped, then you get attitude when you ask questions. Website generally says things are in stock when they aren't or has different pricing. They need some competition in Grand Jumction.
Response from Best Buy
January 26, 2026
Hello there, Bobbie,
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience confirming inventory and pricing from our website to in store. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #109347" for reference. You can find us here:
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Asked for assistance to purchase a computer, they called for assistance on their intercom system. This was 6:00pm and not very busy. We waited around for a good amount of time and finally just found and ordered that same computer on Amazon and then left. On our way out we see staff standing around BSing with each other. Not impressive, missed out on a 2K+ sale.
Response from Best Buy
January 17, 2026
Hello Kimbry,
Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/1nxqz4), Twitter/X (https://bby.me/80m9b2), or Instagram (https://bby.me/9f98zx). Please send us a private message or DM to complete the documentation process. Please also reference Google Review, #105709.
On a road trip and realized I’d forgotten my laptop power cord. I walked in and received immediate assistance, was shown the best option, and was out in under five minutes. The staff’s knowledge and care were much appreciated.
Shannon D
January 11, 2026
Hard to find an associate to assist us, but ended up buying an awesome gaming laptop for my husband.