Best Buy Grand Junction

Set up a delivery of a refrigerator that I needed delivered on a Saturday morning. Was told it would be 6 weeks before they could come on a Saturday morning. I said that’s fine. 6 weeks pass and they never reach out to confirm so I call them. Can’t reach the store directly only customer service and they’re telling me it will be here on the evening, the exact opposite of what I waited six months for. All customer service does is ignore and argue instead of fox the issue

I've bought 4 computers at Best Buy since 2014 and kept an active Webroot subscription. I tried to login to my Webroot account using the password I wrote down in my book and the login failed. I clicked the password reset and a message said they would send me an email but it never came. I tried more than once. I subsequently tried to get through to someone who could help me. I tried a chat window, telephone calls and email, but have been unable to get back into my Webroot account. I was dropped from chat windows and telephone calls and run around in circles by rude people. Finally, I was able to get to the Best Buy billing page where I terminated the auto billing but still have never regained access to my Webroot account. When it comes up for renewal I'm going to find a new cyber security company and it is very unlikely I will go back in a Best Buy store for anything.

Went to return a auto trash can after a few months. Since I didn't purchase extended warranty, I was told to wait at a different unmanned station for an almost what seemed to be an hour. Seemed like they were hoping I would leave, They did replace it. But I haven't retuned since. Was a big spender customer there. I had purchased TVs, Computers, Washer/Dryer, Refridgerator and Freezer for our new house from them. Guess they thought they were the only retailer around.

Curbside service was fairly quick and efficient. Enjoyed buying a larger electronic online and just pulling up to get loaded.