Best Buy Grand Junction

Went to purchase a car stereo and speakers for a gift on a Saturday. Store was moderately busy, but there appeared to be several employees walking around and interacting with shoppers. When we found what we wanted to purchase we made contact with a store associate who used his radio to call for someone to help in the car audio area. We waited, and waited. I pumped out some jams on the test speakers hoping the decibel level would get some attention. Nope. In fact, I think it caused every employee to run out the back doors. We went up to the front to ask for help at the customer service area and again they used the magic radio to request help. We walked back and waited some more. There was another man who had also been waiting and he too had requested assistance. We waited. After 30 minutes, we left and went to a local shop called R&R. We got immediate help! And the fellow we had been waiting with showed up as we were wrapping up our transaction. He said Noone ever showed at Best Buy. Lost two customers! Glad I was able to support the dude at R&R.

Went into the grand junction location while waiting for family to arrive to the restaurant next door. We were not greeted upon entry and in fact we were passed by 7 separate employees and not a single one of them so much as welcomed us in nor offered to assist in any way shape or form. We do not frequent this place of business anyway but we have absolutely no interest in returning at all.

This is for the geek squad employees purchased a monitor and a “protection plan” they said come in get it fixed or swapped these guys didn’t wanna swap or anything but unfortunately said i “physically damaged “the monitor this is where i draw the line with Best Buy and these employees and even the managers at this location have hang the phone up on customers after also here’s the monitor where’s the physical damages? Like at least honor the plan I got

The sound system guy was awesome and very knowledgeable!!