Best Buy Grand Junction

I ordered a phone from Best Buy on 3/14. I paid extra for faster shipping. I got an email saying my phone was delayed but they would refund the money I paid for shipping. I have no problem with that, it's fair. I tried to cancel my order because my previous phone was broken and I didn't know when the phone I ordered would come or if it would come. The email informing me of the delay said it might come anytime up to the 31st. I couldn't cancel online because Best buy had created a shipping label and counted that as shipped and you can't cancel shipped items. Not cancelling a shipped item is fair but creating a shipping label and counting that as shipped is not fair. I called their 1800 customer service number. I explained the problem and she spoke with a supervisor and said yes, we can cancel. I was told I'd get a follow up email regarding the cancellation. The email I got said to just wait until the 31st and if it didn't arrive by then they would cancel. I responded to the email and said it was not acceptable and they were no longer authorized to charge my card. I did not get a response back. They charged my card and sent the phone. I already got a new phone because the old one was broken. I now have to go into my local store and return the phone they sent, which I tried to cancel twice, and fight the employees to not pay the $45 reshelving fee for a phone that shouldn't have been sent.

“$2,000 Purchase Possibly Lost to Terrible Phone Support” Ethan, the in-store sales associate, was fantastic while helping us choose between two laptops. We were ready to make a $1,000–$2,000 purchase, but when we called back with follow-up questions, our call was routed to an overseas call center in Guatemala. The representative had no knowledge of our prior conversation and could not assist us. This is completely unacceptable. I am now reconsidering this purchase because there is no way to reach the local store or the associate who helped us. A strong in-store experience should not be ruined by a broken phone support system. Best Buy needs to fix this immediately and provide meaningful compensation or a goodwill gesture for the frustration, wasted time, and risk to a significant purchase. Until this is addressed, I cannot recommend this store for any high-value items.

Good selection, especially if you know what you are looking for and where to find it. If you need help plan to spend lots of time waiting.

They never have what you go on for but can always order it. Well damn I can do that also