Best Buy Grand Junction

James did an excellent job, and was very helpful during such a busy Black Friday.

This store is very unorganized. It also lack customer service. No experience in helping find or answer any questions that you might have. Also lacks LG tv. Would not recommend at all

Set up a delivery of a refrigerator that I needed delivered on a Saturday morning. Was told it would be 6 weeks before they could come on a Saturday morning. I said that’s fine. 6 weeks pass and they never reach out to confirm so I call them. Can’t reach the store directly only customer service and they’re telling me it will be here on the evening, the exact opposite of what I waited six months for. All customer service does is ignore and argue instead of fox the issue

I've bought 4 computers at Best Buy since 2014 and kept an active Webroot subscription. I tried to login to my Webroot account using the password I wrote down in my book and the login failed. I clicked the password reset and a message said they would send me an email but it never came. I tried more than once. I subsequently tried to get through to someone who could help me. I tried a chat window, telephone calls and email, but have been unable to get back into my Webroot account. I was dropped from chat windows and telephone calls and run around in circles by rude people. Finally, I was able to get to the Best Buy billing page where I terminated the auto billing but still have never regained access to my Webroot account. When it comes up for renewal I'm going to find a new cyber security company and it is very unlikely I will go back in a Best Buy store for anything.