The ai answering service sucks
Response from Best Buy
February 09, 2026
We understand the frustration when you are unable to get connected with our teams for support. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices.
Please reach out to us in a private message on Facebook (https://bby.me/z3cj6z), Twitter/X (https://bby.me/fz2nip), or Instagram (https://bby.me/2pz0ag), and mention your Google review, 115122.
I keep going back, hoping the customer service will improve...it doesn't! Takes forever to get helped, then you get attitude when you ask questions. Website generally says things are in stock when they aren't or has different pricing. They need some competition in Grand Jumction.
Response from Best Buy
January 26, 2026
Hello there, Bobbie,
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience confirming inventory and pricing from our website to in store. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #109347" for reference. You can find us here:
Twitter(X):
https://bby.me/iucajd
Facebook:
https://bby.me/i568kg
Instagram:
https://bby.me/gjg7bf
On a road trip and realized I’d forgotten my laptop power cord. I walked in and received immediate assistance, was shown the best option, and was out in under five minutes. The staff’s knowledge and care were much appreciated.