Asked for assistance to purchase a computer, they called for assistance on their intercom system. This was 6:00pm and not very busy. We waited around for a good amount of time and finally just found and ordered that same computer on Amazon and then left. On our way out we see staff standing around BSing with each other. Not impressive, missed out on a 2K+ sale.
Response from Best Buy
January 17, 2026
Hello Kimbry,
Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/1nxqz4), Twitter/X (https://bby.me/80m9b2), or Instagram (https://bby.me/9f98zx). Please send us a private message or DM to complete the documentation process. Please also reference Google Review, #105709.
On a road trip and realized I’d forgotten my laptop power cord. I walked in and received immediate assistance, was shown the best option, and was out in under five minutes. The staff’s knowledge and care were much appreciated.
Shannon D
January 11, 2026
Hard to find an associate to assist us, but ended up buying an awesome gaming laptop for my husband.
How much money does this company loses with lousy AI answering service and then ridiculous hold time after infiltrated. I'll just go online and buy what I need in the future it's ridiculous trying to deal with this company my opinion
Response from Best Buy
January 05, 2026
Good Afternoon, Chris,
We certainly understand how you are feeling after not getting the help you needed when you called in for support. We would be happy to look into these concerns with you and work to assist you. Please feel free to send our team a private message on social media, so we can help.
- Facebook (https://bby.me/hqn04p)
- Twitter/X (https://bby.me/k2vxrs)
- Instagram (https://bby.me/irjf5n)