Erich A
September 15, 2024
Hats off to Best Buy in Grand Junction, Colorado! Had a situation with product purchased there over 18 months ago - sought resolution with manufacturer over a 5 month time period to no end. Went back the store for some suggestions on what else we may do. Spoke at length between Skye King and Kyle Griffin. We talked about several ideas and both were very patient, listened and had great understanding. To my surprise, they stepped up & took care of me - a remedy I never expected! A focus on doing whats right for their customers first. Don't see that veryvoften these days. That's something the product manufacturer never considered. Many thanks to all of you there at Best Buy!!
The over all customer service was ok but there was this one guy John, and he was amazing!!! The nicest person, kind helpful and funny. If you go here ask to have him help you and you will feel appreciated! He is absolutely wonderful!!!!
Kelsey T
September 06, 2024
Clean store, same products as everywhere else. Employees are polite but absolutely useless. Don't waste your time asking them anything.
Response from Best Buy
September 06, 2024
Good Afternoon, Kelsey.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64166847" for reference. You can find us here:
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Kind Regards,
^Trey
I got my laptop from there and went back and got help choosing a printer. Great customer service and friendly and answered all questions about the printers we had. Check out help was good too.