Best Buy Greeley

This store used to be amazing. I dont know what has changed woth management but the service is non existent now. I just went in store wasnt greeted everyone chatting, I knew exactly what I wanted and went straight to it. Members of the team just kept walking by with not as much if a hi how are you ir anything. I asked 1 employee in the aisle next to me if they cpuld help me with item in case they said they dint have keys, didnt even offer to get the person that did. I flagged down another employee and they said they would get someone, waited about 15 minutes a guy came into the aisle I was in and didnt even acknowledge me another 20 mi uses that guy finally asked me if I needed something and got the item I needed behind the glass. When asked to speak to management I got some person that couldn't answer any question. Would rather go elsewhere and pay more.

I rarely leave negative reviews, but this has been the worst retail experience I've had. On July 13, I purchased a refrigerator and microwave from this Best Buy location. Before completing the purchase, I clearly explained that my refrigerator had stopped working and that I urgently needed a replacement. I specifically told the salesperson that if Saturday delivery could not be guaranteed, I would buy from another retailer. I was repeatedly assured that delivery on July 18 would not be a problem. A few days later, Best Buy called and postponed the delivery to July 21 because of delivery staffing issues. Then, before that new delivery date even arrived, I received another call saying the delivery had been delayed again until August 7. Nearly a month without a refrigerator is completely unacceptable. Because Best Buy could not provide any reasonable solution, I canceled the order. Unfortunately, the situation became even worse. Even though the cancellation happened because Best Buy failed to honor its delivery commitment, they did not refund my full purchase amount. They deducted money for a promotional gift card that I never requested and only used because it was automatically included with the purchase. As a result of Best Buy's failure, I: Lost food because my refrigerator was broken. Wasted hours dealing with customer service and visiting the store. Had to cancel the purchase and start shopping all over again. Did not even receive a full refund. Throughout this process I received repeated apologies, but no real solution. I expected much better from a company like Best Buy.

I flew here to Greeley from Los Angeles to get another A/C for my Mom's house,then went back to get her a 65 inch non glare Samsung telly.They will deliver it tomorrow.Great selection.

Quite buying from this place 10 years ago but figured I would give them another shot, ordered a Samsung 98" TV and set it up for delivery 7am to 7pm Saturday, get a call 12pm on Saturday saying they do not have the TV in stock and would not be until August. Really? you just figured this out half way through the day that the TV was to be delivered and I have been sitting here waiting on it? Then they tell me that it will take 7 to 10 days to get my money back! I am now done with this place for good!