Best Buy Greeley

Needed to talk to customer service. I was told to drive back & see if they had my license

I was greeted at the fort which was nice and directed exactly to where I needed to be. I didn’t see the exact item I wanted so I asked another worker for help. They supposedly looked up the item and told me their store and stores all the way to Denver were out of stock and I wouldn’t be able to get it until later. I was confused since their website said they had the item. I ended up leaving and doing a pick up order for the item. I went back, the worker who helped me saw me return and took off, and I picked up the item. I have no clue why I had to go this route, wasting my gas and time to get a tablet. Glad I was able to get it somehow though!

This store used to be amazing. I dont know what has changed woth management but the service is non existent now. I just went in store wasnt greeted everyone chatting, I knew exactly what I wanted and went straight to it. Members of the team just kept walking by with not as much if a hi how are you ir anything. I asked 1 employee in the aisle next to me if they cpuld help me with item in case they said they dint have keys, didnt even offer to get the person that did. I flagged down another employee and they said they would get someone, waited about 15 minutes a guy came into the aisle I was in and didnt even acknowledge me another 20 mi uses that guy finally asked me if I needed something and got the item I needed behind the glass. When asked to speak to management I got some person that couldn't answer any question. Would rather go elsewhere and pay more.

I rarely leave negative reviews, but this has been the worst retail experience I've had. On July 13, I purchased a refrigerator and microwave from this Best Buy location. Before completing the purchase, I clearly explained that my refrigerator had stopped working and that I urgently needed a replacement. I specifically told the salesperson that if Saturday delivery could not be guaranteed, I would buy from another retailer. I was repeatedly assured that delivery on July 18 would not be a problem. A few days later, Best Buy called and postponed the delivery to July 21 because of delivery staffing issues. Then, before that new delivery date even arrived, I received another call saying the delivery had been delayed again until August 7. Nearly a month without a refrigerator is completely unacceptable. Because Best Buy could not provide any reasonable solution, I canceled the order. Unfortunately, the situation became even worse. Even though the cancellation happened because Best Buy failed to honor its delivery commitment, they did not refund my full purchase amount. They deducted money for a promotional gift card that I never requested and only used because it was automatically included with the purchase. As a result of Best Buy's failure, I: Lost food because my refrigerator was broken. Wasted hours dealing with customer service and visiting the store. Had to cancel the purchase and start shopping all over again. Did not even receive a full refund. Throughout this process I received repeated apologies, but no real solution. I expected much better from a company like Best Buy.