Best Buy Greeley

Returning a Ninja Flip Toaster Oven. Paid the full membership for extended warranty. They charge $29.99 service fee. I paid $180 for a yearly for the membership and if I use the warranty then I have to pay a 20% fee. I have literally bought multiple thousands from Best Buy the last couple of years and the "manager" says nothing I can do. Then he couldn't give us back our broken unit. Never again. Best Buy's response was basically "please refer to our policy". What they are failing to understand is that this isn't about whether this was a breach in the contractual agreement. This is a failed customer service opportunity. They failed to understand that I can buy every product they sell somewhere else for the same cost. If treated poorly, why would I buy from them? I have been a loyal customer for a very long time and I have been purposely buying from them for the last few years as I have noticed their dwindling customer base. I will now make all purchases somewhere else.

Consistent and what a Best Buy should be. The product availability is great. All of the workers have been helpful and attentive.

Cannot get to a staff member on the phone to save my life. I've attempted 14 times and your automatic system hangs up every time. I ask for a person. The whole time. And it wants more info until it hangs up or puts you on hold indefinitely

Very helpful