I came in to get an order I placed online. The location was easy to find and the parking lot was easy to navigate. Once inside,I was greeted warmly and given the directions to the pick up counter. The rep verified my order information and located my order. 1 was encouraged to verify the product before leaving with my purchase. With my order complete and verified I was given a receipt and Sent on my way. It was a quick and easy purchase experience.
Super awesome employees got me a good discount and extra warranty..... And let me know about offers that really helped me out!
Needed to talk to customer service. I was told to drive back & see if they had my license
Response from Best Buy
August 06, 2026
Hey there, Andrea,
We understand your frustrations surrounding your recent attempt to call in. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook, Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##199428
I was greeted at the fort which was nice and directed exactly to where I needed to be. I didn’t see the exact item I wanted so I asked another worker for help. They supposedly looked up the item and told me their store and stores all the way to Denver were out of stock and I wouldn’t be able to get it until later. I was confused since their website said they had the item. I ended up leaving and doing a pick up order for the item. I went back, the worker who helped me saw me return and took off, and I picked up the item. I have no clue why I had to go this route, wasting my gas and time to get a tablet. Glad I was able to get it somehow though!
Response from Best Buy
August 01, 2026
Hello, Taleigha,
Thank you for taking the time to reach out to us here. We understand how important excellent customer service can be when purchasing an item, and we would like to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 196473.
Facebook (https://bby.me/9JrSTA)
Twitter/X (https://bby.me/LFtE1w)
Instagram (https://bby.me/tK27Fb)
We look forward to assisting you there.