Best Buy Denver West

I visited the Best Buy Colorado Mills location today around 5:40 PM regarding a damaged pair of AirPods that are only a few months old. I have an active My Best Buy Total membership specifically for the protection benefits, but the Geek Squad employee I spoke with was not helpful at all. Instead of taking the time to explain my coverage or assist with a claim, I was simply told that I had limited protection and offered very little guidance. As a paying Total member, I expected better customer service and a clearer explanation of what was and wasn’t covered. The interaction left me frustrated and feeling like my concerns were dismissed. If Best Buy promotes protection benefits as part of its membership program, employees should be knowledgeable about those benefits and willing to help customers understand and use them. Unfortunately, that was not my experience today.

Devin and Best Buy are not worth establishing a business relationship with - was ADVISED to pick out a unit that didn’t meet our needs and then denied an exchange

Best experienced at this Best Buy Colorado Mills. Both Talon and his manager Devin optimized my purchase, I stepped out a very happy customer! 🤗 Definitely making this store as my go to, those two employees I mentioned were AMAZINGLY HELPFUL! Thank you again guys!

I came in to get a new desktop and a Chromebook later in the day this last weekend. Alyssa was super in helping me out getting what I needed so thank you Alyssa everything worked out great!