We had a great experience with a young man named Jason who went above and beyond helping my wife.
I was there today and the store was buzzing, there were plenty of employees helping customers... I was interested in surround sound systems that were Bluetooth and when a salesman came up and asked me if he could help.. I started explaining my current situation at home with my surround sound and was starting to ask questions about a good fit for a system. The salesman said to me, I don't have time to go into long explanations you'll have to come back another day....... We are busy...... And I don't have time to explain things to you..
I was so shocked by this response and that he had better things to do than answer my questions. I was willing to spend a couple hundred dollars to replace my old system but after that encounter, I Departed the store.
I have worked customer service for 20 years and I have never been treated this bad . Rule is good customer service is Paramount when the customer is looking to spend his hard earned money in your establishment.. I have bought many things from this location over the years.. but I fear that I will not be able to return to the store..... I hope the store management sees this post and co-trains their employees I'm giving out good customer service...
Bri and rick were excellent, went for pick up and was out in less than 3 min, just perfect customer service and also great attitude, will be coming back for sure
Super easy return process