Best Buy Denver West

Geek squad tech did a terrible job. First, he was eating chips and touching my laptop. Second, he said something along the lines of that McAfee security that came pre installed on my laptop was a virus or malware and I should pay money for more diagnostics, etc. Third and worst of all, the issue that I came in for, unexpected shutdowns and failure to boot properly which necessitated pinhole reset, were just a fluke and nothing to worry about. Turns out, I need a new motherboard and luckily it's covered under factory warranty. I probably would have returned the laptop if I knew it had a faulty motherboard but Geek Squad's ineptitude prevented that. Better off going to another PC repair spot.

The staff at the Best Buy Mills location are genuinely amazing. They are kind, patient, and truly care about helping customers—especially those with disabilities. Every time I’ve been there, they’ve gone the extra mile to make sure I felt supported and respected. Huge shout-out to Andrew and the managers for leading by example. You can tell this team actually cares about people, not just sales. Please remember to treat these employees with respect—they work hard and deserve it. Sometimes it helps to try walking in someone else’s shoes.

I unintentionally bought the wrong item. Came back in once realization surfaced. I also needed another item. The assist was appreciated, the exchange went well. I got the items I needed. Exemplary experience all the way through.

Great location and nice and helpful employee's everytime.