Samuel G
February 13, 2026
Alyssa was super helpful!
The store and esp the app suck- I bought an 85” tv and the only thing the app suggested was a mount which you don’t use w a frame series tv. The wire concealment kit was needed but no suggestion to buy that even though the service was booked. I had to drive over to Best Buy to buy the wire concealment kit the night before install after installers notified me it was required.
1 star for Best Buy and the only reason for 2 stars is bc the install by the third party was 5 stars.
Response from Best Buy
February 12, 2026
Hello, Adam,
Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive on one, especially when needing support on the app. Nevertheless, we appreciate your feedback, and would like to look into this matter further. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter: @BestBuySupport
Please mention "Google Review, Conversation #116338" when contacting us on social media.
Everybody here was super helpful Matt. The greeter was friendly, polite, funny directed me to the right area. Alyssa in that area took good care of me and then I was processed at the order pickup desk where the young man there was super helpful also
Kylirae F
February 02, 2026
Alyssa was tons of help!! Had her running all over the place and she was still happy to help!! Excellent customer service. Thank you so so much Alyssa.