Best Buy Denver West

What a great experience Ryan was super patient and helped me trade in multiple old devices. Recycle a couple of devices stuff that has been sitting on my desk for a year. Took a solid hour no questions no grief Ryan rocked! Also found me open box AirPods. I walked out of there with the newest nicest stuff for $10 out-of-pocket. Go see Ryan.

I made an appointment to get my iPhone screen fixed after it was damaged. I showed up for my appointment and found only one staff member there, along with a line. I had to wait 15 minutes past my scheduled time before being serviced. Once my phone was repaired, several features stopped working because they weren't properly installed during the screen replacement. For an iPhone repair, this is a common issue, but it's extremely frustrating because now I have to make a second appointment to fix what should have been a simple repair. I would not return to this location and do not recommend getting Apple product service here. I had a very poor experience with the Genius Bar. They seemed understaffed and overworked. There's a big problem with Best Buy, but I do not recommend getting products serviced there.

I had such amazing customer service today at this store I just had to write a review. I was greeted and asked if I needed help by almost every associate I passed and immediately when I walked in each time. The real stars of today were the 3 workers in geek squad. They were knowledgeable, efficient, friendly, and thorough. They fixed my broken iPhone screen within 2 hours which they said they would and there were no issues or hiccups. What a refreshing experience. Congrats to the whole team that was working on 2/23/26! We’ll definitely be back in store because of this experience.

Pheonix was such an incredible help! Please visit them and their wealth of knowledge. Both my TVs are great and I have to thank Pheonix!