Best Buy Denver West

Huge shout out to George in the Geeksquad. Had a weird problem with my computer and he was patient and kind the whole time. If I ever had another issue i would specifically go to George again. He was professional and efficient and helped me get a new laptop.

On October 29, 2026, I arrived at Best Buy Denver West for my 6:40 p.m. iPhone battery replacement appointment, scheduled by AppleCare. I was assured a qualified Apple technician would be available. Instead, the employee who greeted me immediately recognized the appointment and said the technician had left at 5:00 p.m. Why schedule a repair for 6:40 when the technician leaves at 5:00? I was told the store tried calling but my voicemail was full. Apparently, that ended their efforts. Best Buy and Geek Squad are in the business of technology and technical support. Yet when faced with something as basic as a full voicemail, they apparently couldn’t find another way to communicate with a customer. A text or email could have spared me an unnecessary trip. Their only solution was for me to leave my phone overnight and collect it around 10:00 the next morning. This isn’t 1982, when a home phone could be a backup. My cellphone is my only phone. Leaving it overnight would mean no way to make an emergency call, which is unacceptable given my need for reliable overnight communication. I had rearranged my evening and spent time and money traveling there, only to leave without service. AppleCare bears responsibility for scheduling the appointment, but this Best Buy location also had a responsibility to communicate and make a genuine effort to resolve the situation. I know the employee’s name but have chosen not to publish it. He played a part, but he didn’t create the scheduling problem alone; I don’t have the AppleCare representatives’ names either. My issue is with how the situation was handled, not with singling out one person. For fairness, about a month earlier I spent approximately $1,500 on merchandise at another Best Buy, where a young woman provided excellent service. I know Best Buy can do better, and I’d try a different location—but I won’t return to Denver West for purchases or repairs. There’s irony in expecting the “Best” from Best Buy and “Care” from AppleCare, yet experiencing so little of either. A confirmed appointment should mean a commitment to the customer, or at minimum timely notice when it cannot be honored. A customer’s time matters.

Went in to buy a printer, would've taken me 5 minutes. Zero employees came to greet or help me and when I asked I was told everyone was tied up helping others after 20 minutes. Terrible service

Horrible customer service. I was directed to three people in audio. They were talking but stopped when I walked up. I was asked if they can help. I showed them a cord that I needed. One individual told me that it is a proprietary cord and they can't help or sell me one. I was ready to buy new speakers for my entertainment system. The guy could no longer help me. I couldn't understand it. So he couldn't sell me speakers either. I went across the street to Target and found exactly what I needed on the shelf for $9.99.