i went into this store asking if they had screen protectors for my phone because i wanted to do a return exchange. they said best buy no longer sells screen protectors for my phone and that they aren’t even available on the website, but look, they are literally available but they just didn’t want to deal with it. thanks for lying straight to my face.
Response from Best Buy
December 11, 2025
Hello Helena,
Thanks for reaching out and providing your feedback regarding your screen protector purchase. Were concerned to hear that you experienced this, and we like to see if we can help. To connect with a representative, you can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #85439 in a private message.
Facebook (https://bby.me/9fxfb3)
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Christian H
December 06, 2025
Multiple employees asked if I needed help and then when I got to the register with an item, I realized it was more than I wanted to pay and they help me find the same item for a better price!
Employee named Solly was attentive, extremely knowledgeable, patient while answering our questions regarding TV hertz vs monitor hz compatibility with Xbox Series S. Solly was very warm and welcoming and went above and beyond to help us. I would highly recommend shopping at this Best buy for all of your electronic needs.
Chlora M
December 01, 2025
Jason acts like he's too good to help anyone unless they are spending over 1,000 dollars. Need help getting a 100-300 dollar item out of the case? he just points to his overworked coworker at the desk.
Response from Best Buy
December 02, 2025
Hello, Chlora,
We certainly appreciate you sharing your concerns about your experience getting support at our Lakewood, CO Best Buy. We would like to chat with you to get more information when this occurred and who was involved so that we can coach appropriate parties. Please reach out to us on any of our social media profiles below with Review 79768 for support.
Facebook (https://bby.me/ejoyys)
Twitter/X (https://bby.me/gixo3x)
Instagram (https://bby.me/442j05)