Best Buy Denver West

SUN am opening, and there was Desiree! (Systems issues on SAT pm, and couldn't order delivery of item.) Desiree was AWESOME! So positive, fun, and FUNNY! Had a great time as we completed our sale and delivery set-up. WILL BE BACK!

I’ve been a Best Buy customer for years, but this experience completely changed my view of the company. Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them. What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities. For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution. I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.

We bought a meta quest and were told by the associate that it came with Batman. It didn't. She also encouraged me to sign up for the best buy plus subscription. She said it included HBO and Netflix so I signed up. It does not so I'm canceling. I live the store and like the products, but that interaction with their staff was pretty bad.

All the employees there are really helpful, they were very nice to us, they were knowledgeable, I just can't stand the prices of things!!! (Not really their fault)