Best Buy Denver West

It was very busy, they still took really good care of us.

Not happy. Purchased a Sirius radio to find out that it's a "Sirius ready radio". Okay ... what's the cost of the add on? On sale for $70 (ten dollar discount). Radio doesn't do me any good without this extra module. The Sirius radio was on sale for $300 and with all the add-ons needed the price grew to $653 & with tax the total was $694. One module was for steering wheel control if the car had that. Mine did. Before leaving Best Buy I tried the Sirius it worked and the volume on the steering wheel it also worked. DIDN'T TRY THE "MUTE" button and it doesn't work! CAN'T CALL THE STORE DIRECTLY because all calls go to a CALL CENTER. Call center can't or will not connect you to the store. They can request a call back to my phone # with a 24hr time frame of this being placed by the center. A WEEK LATER STILL NO CALL BACK!!! This leave me to make ANOTHER SERVICE APPOINTMENT. A 70 mile round trip from my home for something that could be answered over the phone with the Installer. If the module has the ability to "Mute" or not. When the purchase was done in store it was mentioned with a Best Buy Credit Card you receive 10% back on your purchase total .... it'll take a few days to process. That 10% back is only On A Purchase at any store. FINDING THAT OUT couple days later at the radio install when updating the sales ticket for the Sirius module ... for the extra 10%. THAT 10%IS ONLY GOOD FOR 30 DAYS ... MAYBE 60 DAYS. THE CUSTOMER SERVICE PERSON DIDN'T KNOW. SHE SAID GIVE THE 800# A CALL & THEY MAY EXTEND IT FOR ANOTHER 30 DAYS IF ITS ONLY 30 TO START WITH. I WILL BE CANCELING THE CARD AFTER THE 30 DAYS IF I DO NEED SOMETHING FROM BB.

Exception

Customer service was great. We were able to find what we needed at a great price.