Super friendly and super helpful. I sense a little bit of bad vibes but what tha he'll it was 10 am right? Lol 😆
Ali was super helpful in my search for an Osmo Pocket Camera. He laid out all of the options and considerations for me and I walked away happy with my decision! I would come in again and request for his assistance with my next purchase.
Don't ever order anything from this place they don't actively have in stock. The customer service will lie to you and gaslight you into rescheduling promising they will have it. Then two months of this song and dance they won't even help you by price matching a product that had also been on sale during the time you bought it. Just shop literally anywhere else unless you enjoy "customer service" which isn't even based in America and has no information other than what you yourself can see in the application. Worthless company.
Response from Best Buy
August 05, 2026
Hello, thank you for leaving us a review. Knowing your order will arrive within the timeframe indicated is important. Can you please reach out to us on Facebook (https://bby.me/m8dwYf), Twitter/X (https://bby.me/JvBGHp), or Instagram (https://bby.me/IOIwqE) with more information about your experience? Please begin your message with "This is regarding my Google Review #198819".
I have been waiting 5 weeks for an $1,100 refund from a return. The in-person store team is very friendly and helpful, but I have been jumping through some ridiculous hoops with the corporate service team just to get reimbursed for a phone that I already returned in person. Thank you Miranda for your help.