Best Buy Denver West

I’ve been trying to get my phone repaired for 2 weeks they had my phone for 24 hours and did nothing and forget about costumer service the one time I did actually get to talk to a person she couldn’t give me progress on the repair for whatever reason and to make it a total poop show I can’t take it somewhere else because they have a open ticket. All they’ve done is pace the buck “I wasn’t here when you dropped it off “ they said. I have a appointment tomorrow see what happens hopefully I won’t have even more to complain about

Alyssa was a great help to help me with my phone. Store was not too crowded and was a nice environment

Went in to buy a switch 2 and was told that they might be too busy to help... meanwhile I see 4 employees sitting on their phones scrolling. Took us 10 minutes to find anybody who could just unlock the case after asking 3 seperate times and being told someone was "on the way" every time. A "free best buy account" was offered at the checkout, "no strings attached." Once they asked for a social security number I knew this was a lie and that it was a best buy credit card. Extremely sketchy business practices that are likely pushed by corporate. I am fully convinced that not a single person works at this best buy and it was just a bunch of people off the street in best buy shirts; no help whatsoever and every employees head in the clouds. Decided to use the restroom before leaving and it was so disgusting I just left. I hate to support this horrendous store, but we stopped at several independently owned game stores who were all out of stock.

Best Buy was great today. Got a new phone for Xmas. They were quite helpful