Best Buy Denver West

Please get rid of your AI phone system. Like all AI, it is bad technology that does not work well most of the time. And it is literally killing our planet and poisoning ppl who live near the data centers. That's not conspiracy, it's well known and easily proven facts.

What began as one of the best customer service experiences we’ve had quickly reverted to one of the worst—unfortunately, more in line with what we’ve come to expect. In early December, we visited the Best Buy at Denver West to purchase Christmas gifts, including two phones, accessories, and Starlink hardware. This visit followed an earlier attempt at the Wadsworth/Lakewood location, where we waited over two hours for assistance with purchasing two phones and were never acknowledged. We ultimately walked out. At the Denver West location, however, the experience was completely different. The team we worked with was attentive, knowledgeable, and efficient, even while helping multiple customers. We were specifically told to return once my daughter was ready to set up her Christmas gift phone, and that they would assist us with setup and selecting accessories. Based on that reassurance, we planned a return visit. On January 27, 2026, we returned, having taken time off work and traveled approximately 2½ hours, expecting the same level of support we had previously received. Instead, we were met with repeated refusals: “No, we can’t help you,” “You have to do it yourself at home,” and “There are no options for us to assist.” There was no attempt to offer alternatives, explain services, just pushing us to geek squad or acknowledge the prior commitment made to us. This was especially disappointing given the distance we traveled and the planning involved to make this a positive, memorable experience for our daughter. The inconsistency between visits—and between locations—is deeply frustrating. We came in ready to spend additional money on accessories and services, but left feeling dismissed and disappointed. I hope this feedback is taken seriously and used to improve consistency in customer service and communication. We expected much better based on our prior experience at the same store.

Geek squad tech did a terrible job. First, he was eating chips and touching my laptop. Second, he said something along the lines of that McAfee security that came pre installed on my laptop was a virus or malware and I should pay money for more diagnostics, etc. Third and worst of all, the issue that I came in for, unexpected shutdowns and failure to boot properly which necessitated pinhole reset, were just a fluke and nothing to worry about. Turns out, I need a new motherboard and luckily it's covered under factory warranty. I probably would have returned the laptop if I knew it had a faulty motherboard but Geek Squad's ineptitude prevented that. Better off going to another PC repair spot.

The staff at the Best Buy Mills location are genuinely amazing. They are kind, patient, and truly care about helping customers—especially those with disabilities. Every time I’ve been there, they’ve gone the extra mile to make sure I felt supported and respected. Huge shout-out to Andrew, Kay and the managers for leading by example. You can tell this team actually cares about people, not just sales. Also shout out to Jason and Leslie Please remember to treat these employees with respect—they work hard and deserve it. Sometimes it helps to try walking in someone else’s shoes.