Shelly C
September 08, 2026
The employee named Phoenix is such a rude one. Playing on her phone not even paying attention, creepy guy greeting and saying bye to people at the front too is gross
Response from Best Buy
September 08, 2026
Hello ,
Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #219901 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/L6RsEs)
• Twitter/X (https://bby.me/HSMPKq)
• Instagram (https://bby.me/2scn7X)
James G
September 07, 2026
Pretty shitty customer service through geek squad members gage and Eva I dropped my iPhone off to get my screen repaired through T mobiles coverage I dropped it off at 3pm and I gave them my second phone number to call me when to pick it up and I heard nothing through out the whole day I had to call a customer service line to see if my phone was done I had then went to store picked up my phone when I had then learned my phone had been ready to pick up since 4pm which made me realize they had no intention of letting me know when to pick it up for anyone coming here to get repairs I would recommend to just go to Apple, Samsung,etc this isn’t worth the head ache
Damian
September 06, 2026
I came in about 10 minutes before closing to buy a TV and apologized for the late visit. The staff didn’t hesitate, they were friendly, helpful, and never gave off that “we’re trying to go home” vibe. They got me taken care of quickly, helped load the TV into my truck, and were genuinely polite the whole time. Great experience.
I had the worst experience ever at this Best Buy. I brought my MacBook for an error in network downloading issue. They asked me to leave it overnight and that was on Wednesday. They didn’t have it ready until Friday on top of that. They tried telling me. I didn’t leave my charger here, but I did and they had to watch the footage and they are still looking for the charger like replace the charger already I need to go. I definitely don’t recommend this geek squad to anybody go to any other location than this Denver West