You cannot talk to them on the phone so do not bother trying to call. The only people they will let you speak to are in a call center offsite. Terrible customer service.
Response from Best Buy
May 14, 2026
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Chris was so incredibly helpful, came in as a dweeb with no tech savvy and asked for a recommendation, he was very patient and explained things in terms I could understand and helped me stay in budget! Awesome, thanks Chris!
Matthew was extremely helpful in the exchange process for a product I get a lot of use out of. He made the process smooth and efficient. Thank you Mathew!
Jason helped me find a new laptop and it is exactly what I needed, one of the things he said is that the battery would last for 2 days, it is day 3 and there is still 41%. Very satisfied with the laptop!!