Best Buy Belmar

I don’t shop at Best Buy often but I bought a $200 TV online. When it showed up at my door it had several cracks on the screen. No big deal, Best Buy’s website said I could take it to any store location for refund or exchange. I took it to the Belmar store expecting an easy exchange, but they said I had to drive it to another store over an hour away. Not sure what they were basing this off of because it is the opposite of what their website and customer service says. I left the tv because I don’t have time for this company’s bs. On the way out, the young lady at the door said I owed a recycling fee lol. BBY has never been a good company but this just feels like a scam.

Woefully mismanaged company - Bought a samsung 77" OLED s90D television that broke after 9 months. Best buy wouldn't replace it and told me to call samsung. I said, ok - i need the receipt. The man apologized and said his system wouldn't allow him to send a receipt. He kept me on the phone for 45 minutes. This location also gave me bad information after they allowed my account to get hacked and told me I'd have to 'come into the store to pay my credit card payment every month". I have spent thousands and thousands of dollars on Best Buy products, and have always said the interest free financing is great, but after today I will never buy anything from them again. Horrible customer service, they do not stand behind the products they sell, you cannot speak with anyone in-country and get rerouted to call centers (after going through their annoying AI bot). 0/10 experience. Avoid BestBuy at all costs.

I would highly recommend going to the Mills instead. Riley Ruse, the Geek squad representative at this store was incredibly unprofessional. Thinking about dropping my total membership over the situation. I took my laptop in for a repair on my total membership. Was told that unlike all other products apparently they would need to take it for 2-8 weeks to repair it. Fine, but I still had to purchase another computer on the stores advice so I could complete my school work over the next month and just return the computer for a refund when mine comes back for repairs, first I hope im not the only person who thinks that is an incredibly wasteful and as s backwards way of handling it. Seeing as now a perfectly good computer will be returned and waisted, instead of just replacing the defective one. Whatever, went through all that. Then right at the end, after I already paid for a new computer, then paid an additional $52 on top of my yearly $189 total membership. I told ol thin skinned Riley that the service from start to finish was not good, and to expect this review. He then took that personally and without permission canceled my repair order and voided , without permission, payments that were already made and voided them. I then went over to the Mills. They handled the repair no problem, and instead of taking a corporate business review that is coming as a personal affront to them. Comped the service fee, and the Geek squad member after hearing about my previous experience. Went out of his way without me even asking to get his manager and the regional geek squad manager involved since everything ol Riley did is pretty counter productive to retaining repeat customers. Especially ones that literally pay for a yearly subscription to literally avoid having to deal with any of this. So hats off the boys at the Best buy west they were great. Belmar, and Riley Ruse, would get 0 stars if it was an option. He will make unilateral decisions for his store that will literal effect the money you spend with them. Which sounds insane, but unfortunately a reality. Avoid this store.

Great customer service with the whole staff. Especially the manager Travis.