Best Buy Belmar

Today I went to Best Buy to figure out a random issue with my laptop. I was greeted warmly by Riley the manager, who was fantastic and subsequently helped by Luke, who was kind knowledgeable, patient, and put me at ease with the whole situation. Luke is a barometer of what everyone needs in a tech employee and he really raises the bar of what customer should be (along with personalized professionalism)! Thank you Luke. Hats off to the Geek Squad team.

Chris was awesome in geek squad! Very kind and helpful, the process was quick.

Wow, this may be the worst experience yet. I ordered an open box 65 inch TV in "Like New" condition. I drive 35 minutes and hit the button saying I am here. An employee rolls out a bubble wrapped TV and attempts to give it to me. I asked if the power cord, remote and legs were in the bubble wrap...his response "dude, I couldn't find em". I tried to explain that I bought a like new TV and he told me he didn't do anything wrong and if I don't like it I can come inside and talk to a manager. I wait 30 minutes for the manager...who has the legs and remote but explains it was a floor model (likely burned in). He then complains that he has to move 20 pallets to find them. I told him that if that did that before I arrived it might have mattered, but it was too late now and I wanted a refund and that I would no longer do any business with Best Buy in the future. I also called the 1-800 number and found them to be just as apathetic as the in-store employees. AVOID BEST BUY.

There was hardly any speaker inventory