This location is so bad. Understaffed and everyone there doesn’t want to work
christopher
November 01, 2026
Came in fully prepared to drop $400 on Meta Ray-Ban glasses. Left spending absolutely nothing, and somehow that feels like this store's biggest accomplishment of the day.
I stood around waiting for assistance while multiple employees walked past me without so much as a hello. Eventually, I asked security at the front to have someone come help me. Waited another 5 minutes. Still nothing. Not a single employee could apparently be bothered to assist a customer who was literally standing there ready to make a purchase.
It's almost impressive how aggressively a business can discourage people from spending money.
And this is exactly why brick-and-mortar retail is dying. You can't compete with online shopping on convenience, pricing, or selection, and then somehow manage to lose on customer service too. What exactly are we supposed to be paying for? The privilege of standing around in a warehouse while employees pretend customers are invisible?
I came in ready to spend $400. Instead, I left with a reminder of why I increasingly avoid these stores altogether.
Management might want to rethink what customer service actually means, because this was an embarrassing display of incompetence. RIP.
Response from Best Buy
November 01, 2026
Hi, Christopher,
Thank you for reaching out and sharing your experience. We intend to provide a quality and impactful customer service experience for our customers seeking resolutions in-store. Your feedback is valuable to us, and we greatly appreciate you for taking your time to share your experience as it helps us to continue to improve.
If there is something we can do to improve your experience, please get in touch with us on any of the following platforms:
Facebook (https://bby.me/hm74QY)
Twitter/X (https://bby.me/cG2Ky5)
Instagram (https://bby.me/1M3o3J)
Please mention your review #246872, so we can document your experience and/or if you have any questions.
Worst Buy, I will find & provide MUCH better options
Shared post
Response from Best Buy
October 30, 2026
Hello!
We know how important it is to feel confident that you're getting a fair price when shopping with us. Discovering that an item costs more than expected can certainly take away from the excitement of the experience.
If you would like to discuss your experience further or get assistance please reach out to us at any of our social media accounts.
Facebook (https://bby.me/ODFKRL)
Twitter/X (https://bby.me/f0UsI9)
Instagram (https://bby.me/KKZF02)
Be sure to mention your Google Review number, #246200, in your message. Thank you.
Jonathan C
October 27, 2026
Damian is great. Alex is tbe best John is also the best love these guys