I went in knowing absolutely nothing about Laptops. I only knew my price range and the applications I would use it for. I had a screenshot of one I wanted to look at. I was greeted by an employee named Serenity. She walked me through my options, compared features from my screenshot to others and taught me a lot in a short span of time. What an outstanding experience! I will be back for future computer based products and hope she can help me again!
Serenity knows everything about Laptops! Very patient with guests and informational about all of your products!
I can not find an employee to help me when I need help, but when I do not need help, magically employees comes out of nowhere asking me if I need help. Apparently Best Buy works backwards.
Response from Best Buy
August 24, 2026
We understand the frustration of this experience, and we'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/lvEmBB), Twitter/X (https://bby.me/2JBcde), or Instagram (https://bby.me/wmN3p6), and mention your Google review, 209363.
Returned my headphones, they could not put it back on my card, had to give me a gift card. I went to use the gift card with supposedly 300 bucks and they said it was not even activated. Every time I go here they manage to wildly mess up