GM of the store argued with me that they aren't able to recycle AIOs for free, that it was 'always policy' and just never enforced and they were 'under new mgmt'. He told me to check the website. I left the store and did check and then came back in to confront him when I found the website to list AIOs as free recycling. He was dismissive and said OK put it down here and leave the store. I then had a calm conversation with after, which I was a bit frustrated at first. I do not like that the GM of all people is quoting policy incorrectly and then being dismissive when confronted. I regularly shop here with family and friends, who have purchased thousands of dollars of equipment here. Not a good look. We might go to a different store moving foward.
I was going to make a purchase today but decided not to after being told to leave for challenging his policy
Response from Best Buy
August 29, 2026
Hello Matthew,
Thank you for sharing your experience. We can see why you’d be upset. We understand your concerns about being given information that did not match the recycling policy posted online, feeling dismissed when you returned to clarify the issue, and leaving the store without making a purchase because of the interaction. We'd like to see if we can help in any way. Please reach out to us at one of the links below and mention #215005 privately.
• Facebook (https://bby.me/5ZBFnD)
• Twitter/X (https://bby.me/3mb6zZ)
• Instagram (https://bby.me/MhQWZz)
I went in knowing absolutely nothing about Laptops. I only knew my price range and the applications I would use it for. I had a screenshot of one I wanted to look at. I was greeted by an employee named Serenity. She walked me through my options, compared features from my screenshot to others and taught me a lot in a short span of time. What an outstanding experience! I will be back for future computer based products and hope she can help me again!
Serenity knows everything about Laptops! Very patient with guests and informational about all of your products!