Jonathan C
September 16, 2026
Goated location they do good business here
Chris C
September 15, 2026
Wow, this may be the worst experience yet. I ordered an open box 65 inch TV in "Like New" condition. I drive 35 minutes and hit the button saying I am here. An employee rolls out a bubble wrapped TV and attempts to give it to me. I asked if the power cord, remote and legs were in the bubble wrap...his response "dude, I couldn't find em". I tried to explain that I bought a like new TV and he told me he didn't do anything wrong and if I don't like it I can come inside and talk to a manager. I wait 30 minutes for the manager...who has the legs and remote but explains it was a floor model (likely burned in). He then complains that he has to move 20 pallets to find them. I told him that if that did that before I arrived it might have mattered, but it was too late now and I wanted a refund and that I would no longer do any business with Best Buy in the future. I also called the 1-800 number and found them to be just as apathetic as the in-store employees. AVOID BEST BUY.
Maria C
September 12, 2026
There was hardly any speaker inventory
Gexal C
September 09, 2026
Online purchase/ store pickup is a joke that’s not funny at all. Well, maybe for the store employees that berate you for not being happy about being shuffled around to three stores and wasting hours to still end up without the product you paid for.
Conflicting explanations from online details. Ready in an hour is an actual lie.