Lied to me about my delivery date. Over a week late on something I was supposed to pick up in 1 hour! HORRIBLE customer service!! Im done with bestbuy
Sumflower M
November 06, 2025
I was reminded why I rarely shop in stores like this anymore, and why so many of them are closing.
I needed an adapter for my camera so I could transfer photos to my iPhone while on a mountain trip. The associate who helped me was very kind and professional, but unfortunately I was sold the wrong item. Because of that, I couldn’t upload any photos until I got home. When I returned to exchange it (just over two weeks later), I was told it was past the return window. 🤷♀️
This is exactly why I usually shop online. Amazon and other retailers make returns easy from anywhere.
That said, everyone at this location was friendly and provided great customer service. My two-star rating is purely for the store policy and experience, not the employees.
Their Stereo installer use parts and then dont update the inventory. Waste of my time. NEVER coming back.
Very good service. The staff was very helpful.