Best Buy Littleton

Extremely frustrating experience with Best Buy today. I ordered a laptop online and the order showed that it was in stock at the store and ready for pickup in 1 hour. I drove an hour to the store specifically to pick it up. When I arrived, they told me they didn’t actually have the laptop and that my order wasn’t ready and wouldn’t be ready. This was especially frustrating because I had already called Best Buy Support before driving there, and I was told they had the laptop in stock. After wasting two hours of driving and dealing with this, I asked to cancel the order and just purchase the laptop in the store. They still couldn’t help me because they apparently didn’t have the laptop AT ALL. I called Support again and asked if they could at least transfer me to another nearby Best Buy so I could call and see if another location actually had one in stock. I was told they couldn’t transfer me to another store or help me contact one directly. How is a company supposed to do business like this? If your inventory system says an item is in stock when it isn’t, and even customer support is giving customers incorrect information, people end up wasting hours of their time and driving long distances for absolutely nothing. This wasn’t a minor inconvenience. I wasted hours of my day and an hour of driving each way because Best Buy’s inventory information and customer support were completely unreliable. After this experience, I will never do business with Best Buy again. There are plenty of other places to spend my money that can at least accurately tell me whether they actually have a product in stock.

Outstanding service from Randall J at Best Buy (Verizon) Randall J was a great rep who took the time to carefully walk my wife through all the pluses and minuses of the Samsung phone we were considering. He was kind, professional, and extremely knowledgeable throughout the process. I would highly recommend seeking him out for help with any of the major service providers. Excellent experience.

I just tried to call in with a simple question and the AI assistant has hung up on me twice. I even said I had an urgent matter for the store manager and I still got hung up on. This is not a specific review of this particular store but of the way Best Buy is now handling customers. I can’t even contact a live human being and I’m just being rudely kicked off the line. Absolutely unacceptable

I came in since I was having a long standing issue with the auto start in my car. Dane got it fully removed, plus he got my key fob to work again. Very courteous and easy to work with.