I just tried to call in with a simple question and the AI assistant has hung up on me twice. I even said I had an urgent matter for the store manager and I still got hung up on. This is not a specific review of this particular store but of the way Best Buy is now handling customers. I can’t even contact a live human being and I’m just being rudely kicked off the line. Absolutely unacceptable
Response from Best Buy
August 17, 2026
Hello,
Thank you for your feedback. We appreciate you taking the time to share your concerns with us, and aim to create a better experience for you in the future.
To formally document the information you've provided, feel free to reach out to us on Facebook: https://bby.me/MGlY91, Instagram: https://bby.me/QhduGR, or Twitter/X: https://bby.me/2zsC8b. Be sure to include Google review 204791 with your details.
I came in since I was having a long standing issue with the auto start in my car. Dane got it fully removed, plus he got my key fob to work again. Very courteous and easy to work with.
I’ve always had great experiences at the Best Buy near my home, so I was really disappointed with the customer service at this location.
I had trouble finding the product I needed and received very little help. When I purchased my screen protector, I also learned that they now charge $8 to install it on your phone. One of the main reasons I’ve purchased my screen protectors through Best Buy in the past was because installation was included, so that policy change was disappointing.
To make matters worse, they weren’t even able to ring up the correct products without issues. Overall, the entire experience felt disorganized & was a huge difference from the customer service I’m used to receiving at Best Buy.
I’ve been very satisfied with the location near my home and will continue going there, but I would not return to this particular store.
New Smart TV, found on Consumer Reports. Best price and in stock. In and out quickly and they loaded it in the car