Staff was excellent! Very helpful on my appliance order!
They do not honor warranties
Kristopher K
June 21, 2026
Came here to buy a $1500 pair of speakers, when they bpught them out the box had a large rent with the speaker visible inside. Running your finger over the visable edge of the speaker you could feel a dent. They said they did not have any more in stock and when I said I wouldn't buy damaged speakers they told me I wasted their time. Two things are wrong here, first is that they tried to sell damaged speakers at all, the second is that they had a attitude when I refused to buy them.
Response from Best Buy
June 22, 2026
Hello, Kristopher,
Thank you for sharing your concerns with your experience with the consultants at the Lakewood, CO Best Buy location. We understand that items may be damaged in box and if there isn't another option available it can be difficult when you are looking for a product and sales consultants make rude remarks. We would be glad to chat with you about your experience if you would like to reach out to us on any of our social media profiles below with Review 175491.
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I'm a customer for a long time and I bought two phones last couple months ago and im so sad, that Bryan was not that nice i tried to buy a phone samsung s26 ultra, phone case, and a screen protector. And I pay 1,245 cash and when I ask him to please put on the screen protector and he doesn't want to put on the screen protector. And he gave back my money because he doesn't want to put on the screen protector and I feel so sad because that was a present for my husband.
Response from Best Buy
June 21, 2026
Hello, thank you for leaving us a review. Getting your screen protector installed correctly is important. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #175137".
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