Second time in a row, credit application approved, but then " something goes wrong", and an hour later still, no purchase. Also, you can't call the store directly, you get an AI, who directs you to some useless remote call center. Worst customer service, EVER.
Response from Best Buy
July 16, 2026
Thank you for sharing this experience with us, David. The idea is to alleviate the store from the phones, to help all of our in-person visitors. This is not the feeling we want for our customers, and we would like to know how we can help resolve your current situation. We'd like to get this reviewed for you further.
Please send us more details through our social media channels on Instagram (https://bby.me/zUWt5M), X/Twitter (https://bby.me/VqTjtf) or Facebook (https://bby.me/NpS1FJ). Please send us a message with the full details of what took place. Also add Google Review 188349. We look forward to hearing from you.
They were super helpful even willingly and excitedly assisted in loading in our vehicle. They were all friendly and super helpful!
Staff was excellent! Very helpful on my appliance order!
They do not honor warranties