Ben in appliances was awesome! Knowledgeable, friendly, couldn't ask for a better person to assist us.
Thanks Ben!
Koby at the geek squad was wonderful.
However, the Total Tech system is a scam. They do not cover or replace your old phones, then direct you to Mobile where the Verizon rep tries to con you into buying a phone outright instead of ordering or checking inventory in from another store.
Disgraceful.
Response from Best Buy
April 19, 2025
Hello, Dakota,
Thank you for reaching out to provide your concern with the My Best Buy Total membership. I can understand that a deductible required to use the Protection Plan under your My Best Buy membership can be difficult. You can certainly see more clear information on your My Best Buy Total membership online at https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285 . We would be glad to support you with any questions or concerns if you could Private or Direct message us at any of our Social Media Profiles below. Please include Review 65058157, your full name, email, phone number and all details on how we can support you.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Thanks,
^Tommy
Yulissa was so very helpful and patient! I needed to get a game console for my boyfriend and couldn’t find it in any nearby stores. She was able to find it and get one shipped to my house way faster than I thought it’d be able to come!
Very, very friendly staff. Very knowledgeable.