Best Buy Littleton

Only posting 1 star because I unfortunately can't leave 0 stars. Talked to a staff member on the phone about my laptop that quite literally just needed some screws put back. I ONLY considered the geek squad because I got my laptop from best buy in the first place. The guy on the phone told me that it was something they would be able to handle, whether it be a simple fix they can do in store or something more complex they would have to ship out to have it fixed but it was something they would be able to do even after I told them I would try and stop by later that day. I go in not even 20 minutes after the phone call and when I mentioned it all three staff members looked at me like I was stupid and didn't know what I was talking about. ESPECIALLY when I told them I had a laptop I WAS TOLD they could look at, at the very least. The staff member that talked to me was VERY demeaning and didn't even look at it beyond a glance telling me I'd need to replace the ENTIRE SCREEN for a HINGE and that they "didn't have the vocabulary to explain it to me" and "while I think it's just some simple screws it's more complex than that". Which if it was they didn't even try and offer the option to have it sent somewhere that COULD fix i like I was told on the phone. Instead I wasted 10 minutes of my time getting talked down to and I genuinely think they just didnt want to deal with me that day because they kept insisting on scheduling me on a different day when they "didn't have a skeleton crew." I get it. I work retail. I understand being understaffed. There's no shame saying, "I don't think anyone here can fix your issue today, we can try scheduling you on a day with someone who can or know more about what to do or I can recommend XYZ place." I genuinely don't know what more I should've expected from tech bros, especially as a woman walking into their field hoping for some help.

Cole And Allen were great

The staff was super helpful! Great experience overall!

Spoke with manager Scott about portable Bluetooth speaker. Scott was very helpful and was knowledgeable about the product I was interested in. I will make sure to ask for him in the future. Thanks Scott.