Phenomenal service, answered every question I had, helped me with everything and whenever they ran into an issue they found a way to fix it. They will do you right and make sure you walk away happy with a great deal. 11/10
I am writing to express my dissatisfaction with the customer service I received at the Littleton/Lakewood Best Buy location regarding a recent issue with my Verizon phone.
Approximately four and a half months ago, I purchased my phone from this location and recently noticed a crack on the screen. When I visited Best Buy for assistance, the Verizon staff directed me to the Geek Squad. After waiting for over an hour, I was informed by the Geek Squad that they had lost my warranty and needed to send me back to the Verizon area.
This back-and-forth took over an hour of my time, during which I observed that there was only one person working in the Geek Squad area, who seemed unfamiliar with their responsibilities, while several employees stood around without offering assistance. I was finally instructed to go to the actual Verizon store.
Eventually, at the Verizon store, it took less than two minutes for the staff to determine that the only issue was the screen protector, not the actual screen. The Verizon staff also verified that our protection plan would cover any problems with the phone.
This experience at Best Buy was frustrating and time-consuming, and unfortunately, it has led me to decide that I will not return to this location or purchase a phone from Best Buy in the future!
Response from Best Buy
October 05, 2025
Hello, Tobi.
We appreciate you leaving a review, although it is certainly not the experience we want our customers to have. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/gv7kp0), Twitter/X (https://bby.me/jilv7k), or Instagram (https://bby.me/2dcfrx), and mention your Google review, 52092.
Jonathan C
October 02, 2025
Kennedy and Jonathan are always wonderful here
Jonathan in TVs is amazing! He knew everything and made me feel ready to buy my next TV. He answered all of my questions and took time to understand my concerns. So happy!!