Janice F
November 12, 2026
Im an elderly person and John the secret labs guy was a tremendous help in solving my tech problems
John from secret Labs was extremely helpful with my ipad
I’m deeply grateful to the entire Best Buy team for truly outstanding service during one of the hardest times in my life, with a loved one in the hospital. Jeffrey, Alex, Grant, John, Alan, Jake C, and Tom Roland from Geek Squad went far above and beyond. They helped set up my new phone with AT&T, handled my accounts, checked my old laptop, got me a new one for work and school, and transferred everything quickly and patiently.’ They were kind, professional, and genuinely caring’. You could go on to say, ‘It felt like I was being supported by family. Thank you to each of them and to the management team for hiring people who live up to the name Best Buy.
I have been to this Best Buy multiple times and the workers have always been nothing but eager to help. Today we did have a miscommunication buying Pokemon cards but the store managers Joey and Jacky ( I don’t remember his name but he’s been fun every time I see him. He’s a good one.) were quick to fix it for us. Joey even went above and beyond and gave my kids his 3D pokemon figure. He really did make the whole experience better for all of us.