Best Buy S.E. Denver

Lone Tree, CO Location Best Buy. I was promised 20% back as a gift card if I opened a Best Buy Citibank credit card when purchasing a TV on 12/15/25. I opened the account based on that promise but never received the gift card, even after more than 45 days and multiple calls to customer service. When I followed up in the store, the Operations Experience Manager ( Bobby L ) claimed I had selected “flexible financing” instead of the 20% rewards offer, which is simply not true. If that were the case, why did I pay my entire balance in full immediately after receiving my statement? After more than 10 years as a loyal customer, this experience felt like a bait-and-switch. Very disappointing that no one at the store was willing to take responsibility or make it right. If this issue is not resolved, I will be filing a formal complaint with the Better Business Bureau and the Consumer Financial Protection Bureau regarding this credit card promotion that was promised but never honored.

It's best buy, I'm sure I don't need to say more

I purchased an open box range that was supposed to be delivered on January 21st. They call me that morning informing me that the feet were broken during transit and said they would get the parts the following week. The following week on appointment day they said they hadn't received them and they wouldn't be in until late February/early March. I went in the store and the guys were able to get them earlier. Appointment set, then canceled for no reason. Another set, canceled again. They finally got it on the 5th try, which was the 5 day taking off work to make the appointments. This doesn't include all the time I spent going into the store as that's the only way I could talk to someone that spoke clear English. The employees at the Park Meadows location were really trying, but corporate was a disaster. The manager said they usually do 10% to 20% reimbursement for awful experiences like this and the snarky lady from corporate offered $120 for a $9,000 plus dollar range purchase. What a joke. These large corporations simply don't care about customers anymore. I will never shop at Best Buy again and will instead spend my money at small businesses. We need to rise up against these giant evil companies!

Well staffed, good selection. Joseph in the computer department was very knowledgeable and helpful.