The in-store sales assistance are improving after they let go of very knowledgeable staff couple years ago. Still a bit of a "roll the dice" and making sure if you find someone very good in a department you request contact information. Impossible via main number to contact store personnel! For Total members, as a benefit they should provide a specific number and higher experienced staff.
I bought a laptop at this store an year ago. I was given an option to purchase their total membership and was told that it will cover my devices for 2 years even if I don't renew it for the next year. When I tried contacting customer care about it, I was told my coverage will be removed if I decide to opt out of the membership. All they could do was arrange a call back from the manager, which was completely useless because the only reply they had was "I can't change the membership policy". Very disappointed to have a representative give me the wrong information even after I asked thrice to confirm.
Response from Best Buy
April 15, 2026
We understand the frustration when the membership benefits do not align with what you were told. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/j6YGC5), Twitter/X (https://bby.me/bUXEW0), or Instagram (https://bby.me/tVkONI), and mention your Google review, 141802.
Too bad it's not a virtual store on my couch
Friendly, helpful staff. Went in for a screen protector for my new Samsung phone. Many options but ZAGG is the only one you will ever need. Lifetime warranty and Best Buy is the most hassle-free for this.