I had an awful experience at the Apple Store, so while I waited, I started shopping around to see who had the iPhone 18 Max with the specs I wanted. Best Buy came up, so I headed over. I was greeted immediately, and they asked what I needed and sent me to the phone section. There, I was helped by the GM, Justin, who got me squared away. He was great and went above and beyond to make my experience a good one. He also had Geek Squad put on my screen protector and case. I appreciate them getting me in and out so quickly.
Mierren E
October 14, 2026
I'm writing about the wonderful staff who thankfully helped me when I had accidentally showed up on the day that some Pokémon cards dropped. And I needed to use the bathroom. I guess that people thought that I was cutting this line for the cards. Even though I was not walking towards the line at all and started berating me. Thankfully, an employee who was standing outside. I told them that people are still allowed inside to do regular shopping. Not everyone is here for Pokémon cards and that anyone who is being extra rude will not be serviced. And I just wanted to thank them so much. I'm sorry, I never got your name. I really appreciate you taking the time to stick up for me!
Huge thank you to Paul at Best Buy! He was fantastic helping me price match printer ink. I had forgotten my phone, and he took the time to use his own to compare prices and help me get a better deal. It’s rare to find someone who goes out of their way like that anymore. I really appreciated his kindness and patience. Thanks again, Paul!
Sarah was super friendly and helped us get the right laptop for us!