Best Buy S.E. Denver

I am disappointed every time I come to this location. I bought my tv and sound bar here months ago and had to track down a single employee who could help me to pay them over $1000. Most recently I came to this location yesterday looking to spend over $150 on a new keyboard and mouse. I browsed the computer section but after being unable to locate the items myself I waited close to 15 minutes for an employee to help me. When he finally got there he cut me off mid question to tell me I wouldn’t be able to buy the mouse I wanted as they don’t sell it individually. No recommendations or follow up questions. I asked about the keyboard and he led me to the brand I wanted and said “this is them” then just stood there for a moment. Again no real help at all. I stood in this Best Buy and ordered both items off of Amazon before leaving the store empty handed.

Would i shop here again? Probably.

Every single time I go into this store to buy anything I don’t get any help from the employees. At this point I don’t know if they are just lazy or if it’s because of my skin tone but it’s bullshit.

I got to the store around 6:40pm to pick up my order. I went to the pickup counter and there were a few employees there, but they all seemed rushed and said they couldn’t help me and told me to go to the checkout counter instead. James at checkout ended up having to walk over to the pickup counter to help me. At the time, I noticed there were about eight employees near the front of the store, but James was the only one actually working. The others were standing around chatting with their backpacks on. I’m not sure if it was during a shift change, but overall it wasn’t a great experience.