Best Buy S.E. Denver

I am very disappointed with my experience at the Apple Store today. I walked into the store at approximately 1:00 PM because I wanted to trade in my phone. I did not have an appointment. However, I waited until 4:30 PM and still did not receive the service I expected. I understand that walk-in customers may need to wait, but making someone wait more than three hours is unreasonable. My time is valuable, and I had other responsibilities. I came to Apple expecting professional and efficient customer service. I hope Apple takes this complaint seriously and explains why the waiting time was so long. Customers deserve better service and respect for their time.

Take 2h and 8 transfer to redeem a gift card from reward point with a broken link no result. Do not redeem for giftcard at bestbuy unless you want to lose your reward!

Jake was incomprehensible unprofessional. I was attempting to make a return with an employee i had spoken with and purchased said item from 10 minutes prior, when he called Jake the "manager" to the front. Jake took another 10 minutes to get there while u watched him clearly joke around with other employees and ignoring the multiple requests from the first employee to come up front. When he did reach the front he didnt greet me courteously, instead he slouched to the counter and said, "what do you want." After I told him I was trying to return the item I had bought less than a half hour before trying to return it, he told me there was nothing he could do and to contact the help site for the products manufacturer to get my money back; even though I had paid in cash and explained whatever company the product was made by would not compensate this. When I asked why he repeated "its policy," often interrupting me with the phrase every time I would ask a new question. Thank you to this immature, pouty, slacker who couldn't be bothered to 1. Do his job and 2. Speak to customers professionally. Worst Best Buy experience I've ever had and I sincerely hope nobody has to deal with Jake the "manager." He has given me more than enough reason to never visit this location again and all the reason to shop at better tech stores. I'd recommend you take your business to somewhere professional like Micro Center. To the Best Buy Corporate team, I sincerely recommend training this employee, because it clearly never happened.

Zach was very helpful, answered all my questions, and helped me find exactly what I needed