Best Buy S.E. Denver

I had an absolutely awful experience at the Best Buy in Lone Tree, and unfortunately, it was one of the worst retail experiences I’ve ever had. I walked into the store, and a gentleman approached me while I was looking at the laptops. He asked how he could help, and I told him I wanted to purchase a MacBook Neo. I had already done my research and knew exactly what I needed the computer for. He immediately questioned me about who the computer was for, and I told him it was for me. He then asked what I would be using it for, and I told him basic browsing. He repeatedly questioned whether I was sure I wouldn’t use it for anything else. The way he questioned me made me feel as though I was doing something wrong by wanting to purchase this particular computer. I was not asking him to choose a computer for me. I had already researched what I needed and was there to make a purchase. Right as I was paying, he then told me that “It’s just not a good computer!” in the rudest tone. Why would you tell a customer who has already researched a product and is standing there ready to purchase it that the computer they want “isn’t a good computer”? If he had concerns about whether it would meet my needs, there was a professional and respectful way to explain them. Instead, the entire interaction felt rude, dismissive, and condescending. He then seemed to backtrack after seeing my reaction. He asked if I wanted AppleCare, and when I said no, he gave me a look and continued aggressively typing on his computer as if I were bothering him. I came into the store knowing what I wanted, knowing exactly what I needed the computer for, and ready to spend my money. Instead of feeling helped, I felt like I was being interrogated over a completely reasonable purchase. On top of that, the overall atmosphere was uncomfortable. Employees seemed to hover around customers throughout the store, which made the experience feel intrusive rather than helpful. The gentleman appeared to be in his early twenties and was wearing Meta glasses, which I’m not even sure employees are allowed to be using. Someone should probably teach him that basic respect, politeness, how to educate customers and professionalism go a long way when dealing with customers. This was an incredibly disappointing experience, and I will not be recommending this Best Buy location to anyone. Long story short, he made me feel awful for buying something I was excited to purchase.

I spend a lot of money here and there is always an issue. Been to other Best buys and the service is flawless. Management needs to do some house cleaning, Literally got yelled at by associate in the process of a $1200 transaction. I grabbed my card and went to Westminster where it went amazing and they restored my faith in the company.

Normally I don't bother with reviews but today was a different experience than most stores I go into. I went in to see if they had the new iPhone in stock on release day. Sure enough they had a ton and barely anyone was there. There was a potential issue with how my ATT trade in plan was set up so they were a bit hesitant of going through with the upgrade due to a past bad experience. Instead of calling it quits, Levi the director(I believe that was his name), called up someone more knowledgeable with the situation to confirm we shouldn't have any issues and got it figured out. They got me my upgrade and himself and another associate (I believe Steven?) were both great to work with and were willing to go the extra mile to make sure I had no issues with my trade in and my new phone. I actually went back later that day and picked up a case and screen protector for the new phone and ran into Levi again. He gave me some info on their screen protectors I wasn't aware of to save me some money. Honestly an overall great experience at this Best Buy.

Did not have the item in stock.They sent me to another store and they didn't have it in stock.And they said they couldn't call to check for me.So I went to home depot and got what I needed