Best Buy S.E. Denver

Did not have the item in stock.They sent me to another store and they didn't have it in stock.And they said they couldn't call to check for me.So I went to home depot and got what I needed

I am extremely disappointed with Best Buy’s return policy and the complete lack of customer service I experienced. I purchased a high-end phone case that is still completely unused and unopened. I admittedly assumed Best Buy’s return window would be 30 days, which is much more consistent with what I’ve come to expect from other major retailers. Instead, I learned that their standard return period is only 15 days. What made the experience especially frustrating is that I attempted to return the item only a couple of days outside that window. The product was still factory sealed and in brand-new condition, yet the store was unwilling to offer a refund, store credit, or seemingly any reasonable accommodation whatsoever. Policies are policies, but good customer service is demonstrated by how a company handles reasonable situations at the margins. Refusing to provide even store credit on an unopened, unused product just a few days beyond an unusually short 15-day return window is completely unacceptable in my opinion. For a retailer competing with Amazon, Target, Costco, and others that make the customer experience far easier, this is an astonishingly poor way to treat customers. Completely abysmal customer service. I will think twice before purchasing anything from Best Buy again and would strongly encourage others to understand their extremely restrictive return policy before shopping here.

I went in to the store for customer service to talk to a real person and the real person handed me a card with a phone number for customer service. The AI customer service told me to go to the website and only got me a real person after I repeat myself at least three times. The person on the phone was also not able to help me.

Great price on a printer