Martha O
September 09, 2026
I went in to the store for customer service to talk to a real person and the real person handed me a card with a phone number for customer service. The AI customer service told me to go to the website and only got me a real person after I repeat myself at least three times. The person on the phone was also not able to help me.
3 different employees asked if we needed help or had any questions
Monica J
September 08, 2026
Avoid purchasing My Best Total Member! They deceive customers by selling memberships with false promises to repair laptops. If they can't fix your device, they refuse to refund your money, leaving you out $180 and requiring a new laptop. They target seniors, knowing they are less tech-savvy, and will go to great lengths to convince you to buy protection plans, but ultimately, they do not repair laptops. The seller who lied is Tara Villa—she is a liar! Totally a SCAM!!!!
Response from Best Buy
September 08, 2026
Hi,
We would like to speak with you more and get some additional information regarding your concerns. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 219762 in your message to us.
X: https://bby.me/ypauyB
Facebook: https://bby.me/CaQz6j
Instagram: https://bby.me/75lDxv