**Caution**
Do Not use their delivery service. The company's map had my location across the city on a random road. I let the driver know and they just canceled shipment, it now just says "Delivery Attempted".
You can't reach the delivery service, you will be on hold for hours. And Best Buy can't do anything, just stuck in limbo. I was told to "wait a few days to see what happens next", this was supposed to be next day delivery.
Response from Best Buy
November 13, 2024
Hello, Chase,
Thank you for sharing your concerns with the delivery service for your order from Best Buy. I can understand that having any delays on your order can be difficult. We would be glad to look into your concerns if you would like to reach out to us on any of our Social Media Profiles below with Review 64423023 for support.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Sincerely,
^Tommy
Kelsee M
November 11, 2024
My husband called asking about oven ranges. The guy on the phone said to go all the way over to our warehouse off of tower and you can look at all the appliances. Boy was he wrong and he sent us on a wild goose chase. We then arrived at the factory and we were told to go to the one down the street and see what they have. So we did that and they had little to nothing to choose from and then when we did get help from the nice guy at the aurora store we were then informed that because it's the holidays there will be less options to choose from. Long day with small results and sent for an adventure all over the city. 😢
Response from Best Buy
November 11, 2024
Hello, Kelsee.
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve our services and operations. To connect with a live representative you can contact us through one of the social media platforms listed below. Please provide us with your full name, email address, and phone number to complete the documentation process. Also, please reference Google Review #64412872. We look forward to working with you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Regards,
^Jason
Absolute worst customer service Ever Had a Best Buy in my life. Women for any new screen protector under warranty tried to charge me $7 to install it how to have screen protectors replaced several times never once charged me for installation under warranty manager and the dude at the register were complete ass hats
Response from Best Buy
November 10, 2024
Hi Sean,
We appreciate you taking the time to leave your feedback here. It's unfortunate that you've had a negative experience at one of our locations. We would like to get some more information about the experience you've had and the store you visited. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64408832 as reference.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian
Worst experience ever..asked for 2 smartphone and a tablet exhibited..they didnt gotas any stock ob 3 products..wont be back anymore
Response from Best Buy
November 05, 2024
Hello, Tomas
Thank you for providing your feedback Google my Business. Not having items that you are interested in purchasing that are not in stock is frustrating. We would like to hear about your experience at the local store, here at the corporate office.
Please reach out through social media with the links provided. When you are reaching out mention "Google Review 64388510", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay