Looking for a bedroom TV, arrived at 7:30 PM, found exactly what I was looking for from advertising flyer. Employees were helpful and knowledgeable in assisting me with a sound bar and other audio accessories. We completed the transaction and they loaded it in my car before closing time at 8:00 PM.
One clerk. We waited 15 minutes to buy one item.
Response from Best Buy
March 10, 2026
We understand the frustration when checking out in one of our stores takes longer than expected. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (@BestBuy), Twitter/X (@BestBuySupport), or Instagram (@bestbuy), and mention your Google review, 127730.
Lone Tree, CO Location Best Buy.
I was promised 20% back as a gift card if I opened a Best Buy Citibank credit card when purchasing a TV on 12/15/25. I opened the account based on that promise but never received the gift card, even after more than 45 days and multiple calls to customer service.
When I followed up in the store, the Operations Experience Manager ( Bobby L ) claimed I had selected “flexible financing” instead of the 20% rewards offer, which is simply not true. If that were the case, why did I pay my entire balance in full immediately after receiving my statement?
After more than 10 years as a loyal customer, this experience felt like a bait-and-switch. Very disappointing that no one at the store was willing to take responsibility or make it right.
If this issue is not resolved, I will be filing a formal complaint with the Better Business Bureau and the Consumer Financial Protection Bureau regarding this credit card promotion that was promised but never honored.
Update 1. Best Buy asked me to contact them to resolve the issue. I did, and unfortunately received the same explanation again with no effort to correct the situation or honor the promotion that was promised. Very disappointing.
Update 2. Update: Best Buy corporate contacted me on 3/11/26 but refused to honor the promotion and instead blamed me for selecting the wrong option on the pin pad. They offered a $50 gift card instead of the promised $200 reward, which I declined. I will now be filing complaints with the Consumer Financial Protection Bureau regarding this credit card promotion.
Response from Best Buy
March 07, 2026
Hello,
Thanks for taking the time to leave your review. We understand your frustrations regarding the information you received, and we're happy to take a closer look into the matter.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 126740 in your message to us.
X: https://bby.me/vtlnky
Facebook: https://bby.me/gngf6e
Instagram: https://bby.me/ca9uey
It's best buy, I'm sure I don't need to say more