Absolute bs. Gentlemen selling my wife a laptop today guaranteed that it will be going on sale in a few weeks and if we payed for the plus membership she would get reimbursed when it does. And yet when I asked another Geek Squad member about it, they said they are pretty sure that's not how it works.
Response from Best Buy
July 11, 2026
Hello Morgan,
We can see why you’d be upset if you received conflicting information. We would like to learn more about this experience and make sure it’s fully documented. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #186093 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/OKnpcf)
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Sales associates are annoying. Insist on stopping you to provide "help" when you don't need it and then stare at you blankly when you do ask them a question.
Response from Best Buy
July 07, 2026
Hello,
Thanks for sharing your feedback with us. We understand having assistance insisted upon you when you don't need it, isn't a welcome experience. We'd be happy to look into this with you further.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/1yr4Tr), Twitter/X (https://bby.me/p29qbt), or Instagram (https://bby.me/tpAAoN). Please also mention your "Google review #184187" in your message.
Meh. Nothing special here.
The quality of products and service is not great. I only found ONE phone case that didn’t have a chemical warning. One day I was in a hurry and even though there was one person checking out, I waited around for 4 minutes (because there’s only one cashier most of the time) and had to ditch the thing I wanted to buy. The next time I came, I finally found a nontoxic phone case. Still, it took forever to check out because some guy was taking forever buying things for his soda machine. Even if there’s nobody checking out, the cashiers are doing 10 things at once and ignoring the customer.
Please don’t sell any more toxic phone cases and please have your cashiers pay attention to customers who could be in a hurry!
Response from Best Buy
July 04, 2026
Hi, Mariella,
Thank you for taking the time to leave feedback for us regarding your recent visit. I can understand wanting to purchase products that are safe for everyday use, and expecting a speedy checkout process.
If there is any additional assistance needed, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/ud9UnG), X (https://bby.me/gPUYq3), or Instagram (https://bby.me/o3jHtR).
Be sure to mention “Google review #182298” in your social media message.