Pre-ordered an item $1400, still haven’t gotten it. Last time I ordered anything from this place
Response from Best Buy
October 16, 2026
Hello, Bobby,
Thank you for taking the time to leave a review. It can be frustrating when a preorder doesn't arrive as expected. We'd be happy to take a look into your preorder for you. Please reach out to our team on social media with a message. Please include Google Review 238690 in your message.
Our team would be happy to assist you on any of the following platforms:
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Purchased a Samsung tablet. I had to drive 3 hours to a Longmont to pick it up. The listing specified "with s pen". I am a digital artist, the entire reasoning behind my purchasing of this tablet was so that I could use it as my new drawing tablet.
Not only did they fail to include the s pen THAT I BOUGHT, they also sold me a tablet that was locked into retail mode and functionally unusable.
I have since been able to get it out of retail mode by visiting my local Best Buy, however, they were unable to help me with the missing s pen. I was told to call the store I purchased the tablet from and they would be able to prorate me the cost of the pen.
When I did call, I was told that this wasn't possible, and I wasn't eligible to receive a refund on the pen OR get one shipped. I asked to speak to a supervisor. I was placed on hold for 30 minutes and then hung up on.
I would like a prorate for the cost of the pen that I PURCHASED and did not receive.
Truly an utterly and horribly disorganized store.
Understaffed, but excellent service.
Angel is an amazing worker here. give this mans a raise!