Best Buy Longmont

Got what I needed which was a USB A cord but one of the staff members seemed a little annoyed I was asking questions.

Professional Review - Best Buy This review concerns the General Manager, BRENT of the Best Buy store in Longmont. Unfortunately, my experience with BRENT was extremely disappointing. He demonstrated a lack of professionalism, courtesy, and basic customer service skills. I returned a cell phone that was completely unopened and well within the 14-day return period. Instead of refunding the purchase to my original form of payment, I was issued three separate merchandise credit notes. When I visited the store to address the issue, the General Manager, BRENT was dismissive and condescending on multiple occasions. Rather than resolving the matter, BRENT repeatedly directed me to contact Best Buy Customer Service, which proved to be both time-consuming and ineffective. After several unsuccessful attempts, I finally spoke with a Customer Service representative on the telephone who asked me to drive to the store while remaining on the phone. The representative explained to the Assistant Manager that it was her responsibility to process the refund for an in-store purchase. Thanks to that representative's persistence and professionalism, the Assistant Manager was ultimately able to issue the refund--though it took her 40 minutes to complete the transaction. While I did not ask for or expect compensation, I was disappointed by the lack of accountability, professionalism, and basic respect shown by the store's management. This experience has led me to decide that I will no longer shop at Best Buy.

Sale person wasn’t very knowledgeable

I love shopping at Best Buy. I've purchased many items, from electronics to appliances, to computer parts. Today's purchase was for computer parts (Keyboard, Mouse, and Microphone). They had the items i was looking for and also had suggestions for even better items which I ended up purchasing! My experience shopping with Best Buy is always good.