Best Buy Longmont

Came in to buy a laptop for basic needs. Chrome books would even be suitable. They tried to sell me a $1000.00 + laptop. After searching on my own I found one on sale. Grabbed the box and went to check out. It rang up for almost $300 more. Apparently the same laptop has two version and this one was sitting in the wrong spot. I ended up having to order the one I wanted. Bestbuy I guess uses "Ontrac" for shipping which is a complete joke of a company. The day after ordering my package already said delayed. Little to no information on their website. Three days after the expected delivery I checked back only now to have it say delivered 2 days prior. This obviously didn't happen. You can not call this company and they have terrible reviews online. I contacted bestbuy who said they will send another one. This was great except its already a week past when I expected it and now I'm waiting an additional week if nothing else goes wrong. I asked if it could be sent via usps , fed ex or UPS which I was told "I cant do that but I'll leave a note". I then asked for priority shipping which I was told the same. I then get the new email for the replacement with the old tracking number so I can't see the new package, and the email states "Replament sent via standard shipping, as requested by the customer". Complete joke. I'm hoping I still get my Laptop at this point. Would not recommend purchasing anything that you can't physically take from the store. Update: the shipping company reached out via email, not answering or attempting to answer any of the questions I asked. I got the typically, "sorry, there is nothing we can do , contact the seller." Tracking info is now avalible for the new package.

Great selection of electronics and helpful staff. Found exactly what I was looking for, and the checkout process was quick. Always a reliable place for tech needs!

My Grandfather was in need of a new computer. The employees at the geek squad desk were absolutely amazing. They were patient with all our questions, were knowledgeable, and had great communication. Way to go Best Buy.

Such a scam. I have had the same brand for screen protector for my 2 phones that I bought here because of the free replacement and installation they had. The brand is ZAGG, I just went there and was told they now have to charge me $8.00 to install the screen protector. I can understand Changing the policy for new purchases but not for folks that have had this. SCAM, SCAM, SCAM. I will be sending an email to corporate. Also Chris had poor customer service in communicating the change. Improve training for employees!