Best Buy Longmont

I signed up for the Geek Squad protection plan last year. My first encounter was not the best since I was told that they couldn’t open or fix my HP All in One PC then the next day I received another call and was told that they could fix It and would be ready the next day??. Since then I brought a laptop which wasn’t as difficult, and finally a couple of weeks ago my DELL tablet. When I dropped off my tablet it worked fine, just slow. Fortunately the tech suggested I have data backup. Several days later I finally received a message saying my tablet was ready for pickup. However, shortly afterwards I received an email saying that while my tablet was ready for pickup, that while they were doing the clean up, something happened and my tablet no longer was working! I emailed to confirm I understood and sure enough, my slow working tablet was now a non working tablet and I needed to pick it up. When I did go to pick up and I expressed my my displeasure I was told a manager would call me and to leave the tablet so they could check it again and I would need to return, again. I never got a call from the manager, Theo. So I scheduled to pickup again, and was told again to leave the tablet and that a manager would call. He did not. THREE times I was told the techs would review the tablet and that the manager would call but he never did and NO ONE did anything to be of any help. Owen and his colleague Patrick tried their best but Chris was as helpful and as pleasant as a toothache. I would definitely NOT recommend using Geek Squad, unless you want to have your electronic devices destroyed and no one cares.

Great staff, they were able get everything i needed, delivery from a different store same day.

Y’all should try answering the phone every once in a while

Went to Geek squad, nothing was resolved about my phone. Walked around store, have to say there are many employees, I was asked 6 times while walking around if I was needing help... no purchase this day. Thanks for being fully staffed.