Best Buy Longmont

Over 25 people visibly working at this location and customer service was non existent, except for the employee at the door making sure to tell me that bestbuy was closing in 27 minutes

Negative stars!!!!!! What a joke of a place. We bought a tv. Sony Bravia last may and it just crapped out. I couldn't get any help from this damn call center vest but has set up. I talk to 6 different people and they all told me something different in my quest to try and get someone to look at my t.v. it a 55 in btw. One person said bring it in to best buy. Another said it too big to bring into the store. Another said to set up a free appointment for a free 20 min diagnostic test. Another put me on hold and sent me in circles while waiting to set up this free 20 min "diagnostic test" appointment. I got nowhere with these jokers. So i decided to go in person and try to get geek squad to help me! HA!!! These guys in the store didn't know if they were coming or going! They told me to call the number I had been calling to set up an appointment. Are you guys serious!!!??? What a joke. So beat buy sold me a 1000$ t.v that crapped out after 16 months. Cool. I give up. Lessoned learned. I'll never go back to best buy. Clueless employees and unhelpful call centers in India.....smh This is for the managers and corporate to look at.

My Microsoft 365 email via GoDaddy would not login on my new iPhone and 2 different Geek Squad guys could not make it work either. One said call Microsoft as Apple and MS don’t work well together and he is always sending people to MS to fix it. So I went home and called GoDaddy and she fixed it in one minute. When setting it up pick work/school NOT personal email. That simple but this stores Geek Squad had no clue!! Something that simple? Geez!!

HORRIBLE customer service with there phone service,can’t actually talk to a person , I wouldn’t even give it one star but I had to choose one