Best Buy Longmont

This post is not about a single person at the store but more for the tactics that are pulled to get you to buy something. A few months ago a came in looking for a TV. Looking around, a sales person began giving us his two cents about the Sony TVs. We were intrigued and listened and came home and did some homework. After validating his info, we came back and began the process of getting the TV. As we were getting everything worked out, he began telling us about the Best Buy Total program and how if the price drops within 60 days, we can come back and price match. I was very skeptical as this is a new TV and 60 days would be before any holidays but I was again intrigued and got the Total plan. Then during checkout we got the installation and mounts. TV was big and I have a short wife, so I would rather have them install it. Then I was told if I get a PS5 slim, I could save $100 on it. Thought that would be a great gift for my son for Christmas as long as grades were good. I said add it. So long story long, two months is coming up and I check the prices to make sure and to my amazement the TV dropped a good amount. I was happy and began the price match process. Called and started everything up but after they told me they had to escalate because it was over their usual approved amount, I didn't hear back. I called back after a few days and that's when I was told that because I buddled the PS5 and got free installation I can't price match. Now during the checkout process and taking my money, not a single person told me because I am bundling I won't be able to price match. Once I want to get some money back, oh wait you can't. You saved a few bucks when you bought it, that's all you get. So, the moral of this long vent is dont trust sales people and if you get a bundle deal here make sure its worth it. This entire process left a bad taste in my mouth as the saying goes and I had to make sure others don't fall for that sales tactic as well. Contacted both their online and in-store help, everyone said the same, sorry you saved money before hand, we won't price match. Hope this helps someone else avoid the same pitfall. Just to put it to perspective, the price match was for $700.

Siempre compro productos en esta tienda Hoy tuve mala experiencia con una trabajadora pedí ayuda en espanol y la joven que hablaba espanol no nos keria atender y estuvo con mala cara tuve que buscar otra muchacha muy amable qué nos ayudó Mi recomendación es todos somos iguales ....

Went in and found What I was shopping for, had to wait for service at register( unmanned) but overall good experience.

A lot variety of all kind of products and great attention of the employees