Best Buy Longmont

Shane and Hector did an amazing job assisting with my purchase today. Shane immediately greeted me and noticed I was on a mission. Hector who I gathered is in training and doing a fabulous job listening and helping along the way followed. I got exactly what I was looking for, the accessories to boot and the knowledge I needed to ensure I was making the right purchase. Shane is a pro and knows his stuff! Price was fantastic! I even saved $10 for bundling my accessories. I had a surprisingly great experience today at Best Buy. Shane and Hector you both rock!

You can’t take 2 steps in this store without a pesky sales associate asking if you need any help finding anything. Was in the store less than 10min had no fewer than 5 employees ask me if I needed help. No wonder the store was basically empty. Note to management: If you treat every customer like a potential shoplifter you aren’t going to have any customers soon enough.

Just recently bought 2 TCL TVs from the Best Buy in Longmont. One TV was fine and the other one was completely shattered/broken. I called the corporate number to see if I can simply return it to either get a new TV or receive a refund, and they told me yes. I went to return it the next day where the manager proceeded to tell me that because there was damage to the TV there was nothing they could do and that was that. Told me i had to try and get ahold of TCL’s corporate number to even have a chance of a refund. The geek squad member tried to tell the manager that he thought I was the one who broke the TV because he didn't “think” the TV would've passed through the manufacturer protocols. They were incredibly rude and had robbed me of my money. Worst experience I’ve ever had at any retail store. Never purchase from these guys.

I have never been this frustrated with Best Buy in my life. I’ve been a loyal, long-term elite member, spent tens of thousands of dollars at your stores, and never once had to return a product or make a claim. That loyalty means nothing now. I bought an iPad mini and an Apple Pencil for flight school. I had no use for the pencil until just recently. When I finally needed it, I discovered that the sales associate had sold me the wrong, completely incompatible model — after confidently assuring me it was correct. I trusted him as the “expert.” The pencil has been unopened, sitting in my desk. The moment I needed it, I found out it’s useless. I wasn’t asking for a refund. I wasn’t trying to game the system. All I wanted was a simple exchange for the correct Pencil, even if you charged me a repackaging fee. Instead, your store and corporate both flat-out refused to help. After going back and forth with managers who first said they would assist, one actually had the nerve to try and sell me another pencil after admitting this is a common problem — even pointing out a pile of dozens of returned Apple Pencils from other customers in the same situation. If it’s that common, why won’t you stand behind your customers and make it right? This is insulting. It shows me there is zero value in being an elite member. Loyalty means nothing, integrity means nothing, and customer support is a joke. Because of this, I will be canceling my Best Buy credit card and my annual membership immediately. I’ll take my business to Walmart superstores and anywhere else that values their customers more than Best Buy clearly does. Best Buy was always my favorite store. After this disgraceful experience, I can’t say that anymore.