Continuously disappointing customer service. Refused to implement the simplest solution to a problem that they caused. I'm only out $100.00 because of it, but the fact that they weren't willing to correct a mistake they were entirely responsible for, is just wild to me. Threw out the good will of a customer instead of just saying, "ya know what, I can easily make this right. I'm sorry that happened." Do better, guys.
Response from Best Buy
August 07, 2025
Hi there,
Thank you for leaving a review here on Google. This is far from the experience we want our customers to have.
Please send us a private message on social media. We would be happy to learn more about this situation and assist you on any of the following platforms: Facebook (https://bby.me/9pdw61), Twitter/X (https://bby.me/6a1jhm), or Instagram (https://bby.me/8gtbmz).
Please reference the phrase “Google review #25641” when reaching out.
Regards,
^Ravi
The geek squad is very nice my phone was dead and not charging and they put it on a wireless charger for me and it charged right up and they recommended me a good brand for a wireless phone charger. Nice people.
Diverse consumer electronics store
I like Best Buy because I can usually find exactly what I need but I still think it is pricey for minor items like cables and chargers. For big ticket items, they rock but for minor items, meh.