Best Buy Longmont

Walked in, greeted at the door yes, told them I was looking to buy a new smart watch, said they'd send someone over, 4 employees gossiping at the entrance, looked at me, but No One ever came over to even ask if I needed help. They all stood around and talked to each other,,, loudly! Will stick with Amazon! Thanks anyway!

If you enjoy wasting time and being scolded by employees for shopping this is the store for you! Just for a bit of context I went to my local Best Buy an hour before closing (I checked their hours prior to showing up because I don’t want to be the guy who shows up fifteen minutes before close). As soon as I walked in I was greeted by a nice enough employee who asked me what I was stopping in for. A WiFi adapter. Simple enough. He directs me to the section and I go on my way. NOT EVEN 20 FEET LATER - another employee asks me what I’m looking for. Mind you I was already in the WiFi adapter section. “WiFi adapter,” I tell her. She looks baffled. Why could this customer possibly be shopping for a WiFi adapter in the WiFi section? I find the product I’m looking for all while she stares at me blankly. “Are you looking for anything else,” she asks? I tell her I’m going to check the record section before making my purchase. This clearly upset her. I had maybe been in the store for five minutes at this point. Again, they close at 8, and it’s currently 7:10. I spent another ten minutes checking through the records (don’t waste your time). I make my way upfront to buy my precious WiFi adapter. I put my single item on the counter and kid you not receive an itinerary of questions. “Do you want a Best Buy credit card? Do you want to do a soft pull on your credit? Do you want a protection plan? Do you want to add an email address to your account?” My brother in Christ, this is a $40 dollar item and we both want to leave. He really needed to hit is quota apparently because he starts going into detail about how important the Geek Squad protection plan is. “Well for only $10 you can replace it for up to two years.” No thanks. I finally complete the seventh circle of Hell and leave Best Buy. When I finally unbox the WiFi adapter what do I find in the box? A lifetime warranty directly from Asus free of charge! TL:DR - Best Buy hates their customers and will always try and sell you an unnecessary protection plan.

Another store another experience are so different between each one

Continuously disappointing customer service. Refused to implement the simplest solution to a problem that they caused. I'm only out $100.00 because of it, but the fact that they weren't willing to correct a mistake they were entirely responsible for, is just wild to me. Threw out the good will of a customer instead of just saying, "ya know what, I can easily make this right. I'm sorry that happened." Do better, guys.