What kind of return policy is 15 days? Try to buy local rather than the online store putting stores like this out of business, only to have them refuse a non-used still in box cable because it’s 20 days since purchase? It’s not like it expired!
Response from Best Buy
July 27, 2026
Bethany,
Though the My Best Buy Return and Exchange Promise can be found https://bby.me/fcjMpJ, we understand how frustrating it can be to discover that an item is outside of the return period when it no longer needed. We'd be happy to go over your purchase and reason for return with you. Simply reference Google Review 194113 in a private message to Facebook (https://bby.me/mpTBlZ), Twitter/X (https://bby.me/cyRuuL), or Instagram (https://bby.me/M4TqtN).
Needed a new computer, and they were extremely helpful, stayed within my budget, and best of all in and out the door with computer in hand in less than 30 minutes! They also let me bring my little dog in, which was a huge plus!
Can only get an AI answer to phone call. Cannot contact anyone in the store. I lost my phone in the store and was told by AI that I would be called back by the store in 2 hours. 6 hours later, no call.
Response from Best Buy
July 13, 2026
Hello, Rhoda,
You can speak with associates in store by visiting the location. Our National Call Center can help by reaching out to the store for you, although responses can vary. You can reach out to us on any of our social media profiles below with Review 186623 for support also with asking the store questions.
Facebook (https://bby.me/ZLJd31)
X (https://bby.me/b1nwiN)
Instagram (https://bby.me/hgzuE6)