I was a total tech member for years got all of my electronics from them over the past year my experience in this particular store has been very very negative….. the employees are very aggressive about asking if you need help I was in the store less than 60 seconds and had 5 different employees asking me if I needed help even when they just saw and heard the other employee 2 feet from them asking and me saying no upon the 5th!! Employee in less than a minute I told them no I was just shopping while my car was being serviced that employee then followed me all over the store in an uncomfortable way very close I even walked at a brisk pace to the whole other side and he was right up on me I was a paying customer for years and years but I have since today canceled my total tech package and my Best Buy credit card if this is the way they treat paying customers I no longer wish to do business with them micro center is always cheaper and better environment they don’t make paying customers feel like they’re doing something wrong by coming to their store to shop
Response from Best Buy
October 23, 2026
Hello, thank you for leaving us a review. We aim to create a welcoming environment when you visit us in store. Can you please reach out to us on Facebook (https://bby.me/t2Xylj), Twitter/X (https://bby.me/eR75Ok), or Instagram (https://bby.me/SFB5WF) with more information about your experience? Please begin your message with "This is regarding my Google Review #242613".
Do not pre order from this best buy. My item was continually delayed - and no one in the physical store gives any information.
Pre-ordered an item $1400, still haven’t gotten it. Last time I ordered anything from this place
Response from Best Buy
October 16, 2026
Hello, Bobby,
Thank you for taking the time to leave a review. It can be frustrating when a preorder doesn't arrive as expected. We'd be happy to take a look into your preorder for you. Please reach out to our team on social media with a message. Please include Google Review 238690 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Purchased a Samsung tablet. I had to drive 3 hours to a Longmont to pick it up. The listing specified "with s pen". I am a digital artist, the entire reasoning behind my purchasing of this tablet was so that I could use it as my new drawing tablet.
Not only did they fail to include the s pen THAT I BOUGHT, they also sold me a tablet that was locked into retail mode and functionally unusable.
I have since been able to get it out of retail mode by visiting my local Best Buy, however, they were unable to help me with the missing s pen. I was told to call the store I purchased the tablet from and they would be able to prorate me the cost of the pen.
When I did call, I was told that this wasn't possible, and I wasn't eligible to receive a refund on the pen OR get one shipped. I asked to speak to a supervisor. I was placed on hold for 30 minutes and then hung up on.
I would like a prorate for the cost of the pen that I PURCHASED and did not receive.
Truly an utterly and horribly disorganized store.