Best Buy Longmont

I was scammed out of a 100$ gift card that was promised with purchase of a Google Pixel, if you see those promotional gift cards offered for larger purchases be wary. I will not be shopping with best buy again.

I’ve been a Best Buy customer for years, but this experience completely changed my view of the company. Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them. What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities. For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution. I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.

Came in to buy a laptop for basic needs. Chrome books would even be suitable. They tried to sell me a $1000.00 + laptop. After searching on my own I found one on sale. Grabbed the box and went to check out. It rang up for almost $300 more. Apparently the same laptop has two version and this one was sitting in the wrong spot. I ended up having to order the one I wanted. Bestbuy I guess uses "Ontrac" for shipping which is a complete joke of a company. The day after ordering my package already said delayed. Little to no information on their website. Three days after the expected delivery I checked back only now to have it say delivered 2 days prior. This obviously didn't happen. You can not call this company and they have terrible reviews online. I contacted bestbuy who said they will send another one. This was great except its already a week past when I expected it and now I'm waiting an additional week if nothing else goes wrong. I asked if it could be sent via usps , fed ex or UPS which I was told "I cant do that but I'll leave a note". I then asked for priority shipping which I was told the same. I then get the new email for the replacement with the old tracking number so I can't see the new package, and the email states "Replament sent via standard shipping, as requested by the customer". Complete joke. I'm hoping I still get my Laptop at this point. Would not recommend purchasing anything that you can't physically take from the store. Update: the shipping company reached out via email, not answering or attempting to answer any of the questions I asked. I got the typically, "sorry, there is nothing we can do , contact the seller." Tracking info is now avalible for the new package.

Great selection of electronics and helpful staff. Found exactly what I was looking for, and the checkout process was quick. Always a reliable place for tech needs!