Best Buy Longmont

Cooper was really helpful and helped us find a screen protector and get it installed. Great costumer service!

I scheduled an appointment for my iPhone 15 ProMax because it wasn’t responding in certain areas of the screen. I arrived at my appointment 5 minutes before my scheduled appointment and waited 15 minutes past the appointment time at 5:40 to be waited on. It wasn’t until close to 6:20 that the diagnostics were finished and I was told it would need a replacement screen, they had one on hand and it would cost $29.99 even with my AppleCare+ coverage. I said I would need to reschedule and was told that was fine and that my diagnostics would remain in their system for the tech to see when I came back for the repair—that was all that was said. A couple days later I rescheduled the replacement repair at the same time of 5:40. This time when I arrived I didn’t have to wait much past my appointment time, however, after explaining what had happened at the last appointment the Geek Squad tech asked me if I had turned off “Find My” before the appointment. I had not as it wasn’t something I was told to do. He went on to explain that with the new update Stolen Device Protection requires the owner to be in a trusted location to turn of Find My or there would be a 60 minute wait time to disable it. He then went on to explain that if I turned it off right then (it was around 6PM at that point) I wouldn’t be able to have the screen repaired that day as a screen replacement takes 3 hours. As you can imagine I was very upset as the tech who ran the diagnostics a couple days before never mentioned ANY of this information. My closest Best Buy is about a 25 minute drive so to be told, “You’ll have to reschedule” was extremely frustrating. I decided to reschedule with my closest Apple Store instead. Upon arrival and explaining what had happened with Best Buy, the tech told me I was probably the tenth person that week who had had a bad experience with Geek Squad. They then ran diagnostics again, told me I did need a screen repair, and that it would cost me zero dollars because of my AppleCare+ coverage. I was then told it would take about two hours to repair the screen since there were 2 repairs in front of me. I was very confused as to why Best Buy gave me a three hour repair time— he didn’t say “tonight it will be three hours,” he said, “A screen replacement takes us three hours to do” so to be told by Apple, it would be only take one hour if there were no repairs in front of me, I realized that Best Buy was trying to avoid the repair that evening. I will not be renewing my My Best Buy Total membership and will not be shopping at Best Buy again.

Surprised theyre in business.

This post is not about a single person at the store but more for the tactics that are pulled to get you to buy something. A few months ago a came in looking for a TV. Looking around, a sales person began giving us his two cents about the Sony TVs. We were intrigued and listened and came home and did some homework. After validating his info, we came back and began the process of getting the TV. As we were getting everything worked out, he began telling us about the Best Buy Total program and how if the price drops within 60 days, we can come back and price match. I was very skeptical as this is a new TV and 60 days would be before any holidays but I was again intrigued and got the Total plan. Then during checkout we got the installation and mounts. TV was big and I have a short wife, so I would rather have them install it. Then I was told if I get a PS5 slim, I could save $100 on it. Thought that would be a great gift for my son for Christmas as long as grades were good. I said add it. So long story long, two months is coming up and I check the prices to make sure and to my amazement the TV dropped a good amount. I was happy and began the price match process. Called and started everything up but after they told me they had to escalate because it was over their usual approved amount, I didn't hear back. I called back after a few days and that's when I was told that because I buddled the PS5 and got free installation I can't price match. Now during the checkout process and taking my money, not a single person told me because I am bundling I won't be able to price match. Once I want to get some money back, oh wait you can't. You saved a few bucks when you bought it, that's all you get. So, the moral of this long vent is dont trust sales people and if you get a bundle deal here make sure its worth it. This entire process left a bad taste in my mouth as the saying goes and I had to make sure others don't fall for that sales tactic as well. Contacted both their online and in-store help, everyone said the same, sorry you saved money before hand, we won't price match. Hope this helps someone else avoid the same pitfall. Just to put it to perspective, the price match was for $700.