Needed a new computer, and they were extremely helpful, stayed within my budget, and best of all in and out the door with computer in hand in less than 30 minutes! They also let me bring my little dog in, which was a huge plus!
Can only get an AI answer to phone call. Cannot contact anyone in the store. I lost my phone in the store and was told by AI that I would be called back by the store in 2 hours. 6 hours later, no call.
Response from Best Buy
July 13, 2026
Hello, Rhoda,
You can speak with associates in store by visiting the location. Our National Call Center can help by reaching out to the store for you, although responses can vary. You can reach out to us on any of our social media profiles below with Review 186623 for support also with asking the store questions.
Facebook (https://bby.me/ZLJd31)
X (https://bby.me/b1nwiN)
Instagram (https://bby.me/hgzuE6)
They have everything a man can want!!!
Best Buy I understand store security. I just dont understand why you cant hire off duty cops or renta cops to guard your front doors. Every Best buy I've been in from Co to VA to FL is like this now. Instead you post every one of your salespersons up front. Then you have no one on your sales floor to help customers. The sales people used to be the best part of your stores but not anymore.
Response from Best Buy
June 29, 2026
Greetings!
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience in store looking for assistance. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #179991" for reference. You can find us here:
Twitter(X):
https://bby.me/rSdkd9
Facebook:
https://bby.me/aNTH9G
Instagram:
https://bby.me/KEjpxK