Best Buy Longmont

If I could leave a zero star review, I would. We were planning on making a purchase for some switch 2 items, only to have 1 that was recalled and they couldn't sell it to us... that wasn't the problem. Recalls happen, oh well, there's a reason for them. My issue is with the customer service we received while in this store. From the beginning it felt like our family was being profiled and watched like they were thinking we were going to steal and then getting up to the register with our intended purchases we were met with attitude and rudeness that prompted us to leave the store without making a purchase. Rebecca, the sales associate, was rude and short with us the entire transaction before we decided it wasn't worth spending our money at this store. I have worked in customer service for 15 years and I am flabbergasted at how we were treated by this individual and the rudeness she showed us from the start of the interaction; that started with a snarky remark over a simple question that was asked of her. Steer clear of this best buy.

BUYER BEWARE — Absolutely unacceptable experience with Best Buy Longmont. I have spent over $60,000 with Best Buy in the last three years, and apparently that loyalty means absolutely nothing when it comes time for them to stand behind a $500 television that failed only three months after purchase. A Best Buy technician came to my home because the TV was malfunctioning. He could not figure out what was wrong with it, and instead of properly diagnosing the problem, he intentionally damaged the television for the purpose of “field failing” it. This wasn’t accidental damage that happened during a repair — the damage was deliberately done as part of his attempt to fail the TV. Then came the unbelievable part: Best Buy turned around and denied the warranty because the television was physically damaged. Read that again. Their technician couldn’t diagnose my three-month-old TV, intentionally damaged it to field fail it, and then Best Buy used that physical damage as the reason the TV wasn’t covered. So I started with a $500 television that had an issue and should have been covered under warranty. After Best Buy’s technician came to my house, I was left with a television that is now BROKEN AND PHYSICALLY DAMAGED, with Best Buy refusing to replace or repair it. I went directly to the Longmont store expecting a manager to hear what happened and immediately recognize how wrong this was. Instead, the manager could not have cared less and essentially told me it wasn’t his problem. After spending more than $60,000 with Best Buy over three years, I’m not looking for special treatment. I’m asking them to take responsibility for a $500 television that failed within months and was then intentionally damaged by the technician Best Buy sent to my home. This isn’t even about $500 anymore. It’s about accountability and integrity. Best Buy has lost a customer who spent tens of thousands of dollars with them because they refused to take responsibility for what their own service technician did. If this is how Best Buy handles its warranties and stands behind its service technicians, I would strongly recommend thinking twice before making a major purchase here. A warranty isn’t worth much when the company can damage the product during service and then point to that same damage as the reason they won’t cover it.

Couldn't talk to anyone via phone (AI only, and it wasn't good) so ordered what I needed from amazon🤷

5 stars for Hector! Give that man a raise. Knowledgeable and kind. If you want GREAT QUALITY CUSTOMER SERVICE ASK FOR HECTOR. The girl with all the piercings on her face has GOT TO GO. Rude and incompetent.