Purchased a Samsung tablet. I had to drive 3 hours to a Longmont to pick it up. The listing specified "with s pen". I am a digital artist, the entire reasoning behind my purchasing of this tablet was so that I could use it as my new drawing tablet.
Not only did they fail to include the s pen THAT I BOUGHT, they also sold me a tablet that was locked into retail mode and functionally unusable.
I have since been able to get it out of retail mode by visiting my local Best Buy, however, they were unable to help me with the missing s pen. I was told to call the store I purchased the tablet from and they would be able to prorate me the cost of the pen.
When I did call, I was told that this wasn't possible, and I wasn't eligible to receive a refund on the pen OR get one shipped. I asked to speak to a supervisor. I was placed on hold for 30 minutes and then hung up on.
I would like a prorate for the cost of the pen that I PURCHASED and did not receive.
Truly an utterly and horribly disorganized store.
Understaffed, but excellent service.
Angel is an amazing worker here. give this mans a raise!
I went in to look at 3D printers the employee said he was going to get someone who knew more information about them. I waited 15 minutes then walked out.