Honestly R
January 22, 2026
It's Best Buy... Surprised every time I come in that they are still going. Internet sales are cheaper than most of the items in the store. I'm guessing it is people are needing an item now and willing to pay for it. Shelves were on the bare side after Xmas.
Response from Best Buy
January 22, 2026
Hello, thank you for taking the time to leave us a review. Being able to find what you need when shopping in store is important. Can you please reach out to us on Facebook (https://bby.me/ndgabg), Twitter/X (https://bby.me/vbswa1), or Instagram (https://bby.me/bxcbh6) with more information about your experience? Please begin your message with "This is regarding my Google Review #107918".
I have been a Best Buy member for quite some time. Recently, my bank declined the renewal charge for my membership, and unfortunately, Best Buy did not notify me of this issue. I only discovered that my membership was inactive later on.
When I contacted support, multiple representatives assured me that my devices would be reinstated as a "one-time courtesy exception." Despite these assurances, this never occurred. After numerous follow-ups and repeated promises, Best Buy’s support team ultimately declined to assist me.
I am extremely disappointed by this experience, especially given the many purchases I have made over the years. As a result, I will no longer be investing in this company. I encourage anyone reading this to consider Best Buy’s unwillingness to work with loyal customers when issues arise.
Decent customer service and no wasted time was appreciated
Watched an employee drag my $2500 TV on the floor all the way through the store and then put it on a cart at guest services. Who ever is in charge of training should address this behavior.