Carrie
September 26, 2026
My mother went to Best Buy in Loveland to get a TV last week. The sales man kept trying to up sell her and after she purchased the TV he tells her it isnt in stock and she has to wait 12 days! She was very upset, if she wanted to wait that long she could have ordered from her living room. How can you sell someone an item with out first checking to see if you have it. She tried to complain and get something else because she wanted to go home with a tv, she was ignored and when she asked for manager she was told they didnt have one there. They also charged her for 150 dollar install which is just to pull out of the box and plug it in. How terrible of a service to treat an older woman that way and take her money and not provide anything for it.
Response from Best Buy
September 26, 2026
Hello,
We can understand wanting a straightforward purchasing experience, especially when you're excited to take a new TV home the same day. We understand that our guests expect clear communication about product availability, services, and timing before completing a purchase.
We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on one of our social platforms:
Facebook ( https://bby.me/bufSWh)
Twitter/X ( https://bby.me/tfmgIc)
Instagram ( https://bby.me/r5rvDe)
Please be sure to mention your review, #226931.
Katherine K
September 14, 2026
Had issues at the Greeley best but with a simply warranty exchange that we’ve done a handful of times…thankfully Luke in Loveland was able to help us out and we are back to or regular schedule with our exchange items! Thank you Luke!
I'm a truck driver I was going to spend about $1,000 at your store but I couldn't find a way to your store I spent half an hour driving around that Mall's parking lot and I couldn't find you and the next closest on my route is in salt lake City 500 miles away