Best Buy Loveland

My favorite Best Buy. Although on the smaller size, there is nothing they can't get quickly. Very knowledgeable service members. Total tech is worth every penny. Items I've purchased from this store. (Not all at once of course) 5 TVs including 85" which they installed. 4 Xboxes, head phones, surround sound systems, Roomba, Washing machine and dryer, two refrigerators and a freezer, countless bluetooth speakers and various cables and connectors. Oh don't forget printers too.

I’ve been a total tech member for at least five years now. I’ve purchased every TV, laptop, headphones, speakers, you name it from Best Buy. I’ve paid for the total tech membership that entire time. I bought, on April 25 of this year, a high-end pair of Sony headphones from them. Less than three months later, those headphones are shorting out and disconnecting from devices over and over again. I contacted them and they let me know that the only Me was to schedule an appointment and bring them in to have their Geek squad, evaluate, and either repair or replace them. I am not able to go into the stores right now for medical reasons. I explained this on the phone to them and they escalated the situation until a woman promised me that they would be able to send a carrier to my home to pick my headphones up. Brought in store for the evaluation. At that time they would either repair and Replace them entirely. Mind you, I have the insurance plan on these headphones. I Was told on that call that I would get an email within 24 to 48 hours. Confirm confirming.. Within three hours, I received an email rejecting my request and letting me know that because it was Day return policy they could not help me unless I bring them in I’m done, I canceled my total tech membership. They’ve made thousands of dollars off of me.. This is another corporate tech giant. That is placing profits above people and service. BOYCOTT BEST BUY. I will be taking all of my Business to Costco from Here on out. Best Buy does not take care of its loyal customers. They are ablelist And discriminatory with their policies. Don’t waste your time with them.

Employee at customer service told me they were out of an item even though I could see it behind her. As I'm leaving a lady walks up and asks about the same product and the rep goes "we have one left, here you go". I don't plan on going out of my way to come to this location again. 👎

Hayden double checked everything for me before I left. I appreciate that so much. 💓