Best Buy Parker

Do not buy the New Black Edition PlayStation portal. They do not offer a protection plan for these due to a system glitch. They only offer a plan for the white version. Best Buy support says they are looking to resolve the issue but it may take over 15 days to fix which will put customers outside of their grace period to add in the protection plan. This info is correct as of 02/20/2025 which is the first day of the system release. These systems are known to fail in a short period of time so save yourself the trouble and do not purchase one until Best Buy offers a protection plan. I will be returning mine to the Parker Colorado location. Received a response from someone claiming to be the Best Buy owner who says if i upgrade my Best Buy account and pay $179.99 a year then i can apply a protection plan to the PS portal black edition. A plan that is automatically offered for the white version without a Best Buy account upgrade. Not the best way to keep a long term customer lol. Sounds like a review center responding with scripted responses hence every review you read on here being signed off by a different individual lol

It's Best Buy. They have some electronics. They don't however have any employees. If you do find someone to help you, they have no idea about most of the products. Do your own research before you go in so you can just grab your stuff and checkout. Also if you have a card with them unless you keep a balance on it they will close your account.

Getting someone from the Geek Squad to my house to fix the home entertainment system related problems I'm having (with over $10,000 worth of components purchased at Best Buy) is more difficult than getting the hostages out of Gaza. First of all, your phone-bot answering system is horrible and not customer focused. The first time, I called and it took several steps to navigate ambiguous choices to finally get the system to connect me with a person. Unfortunately, I believe that person was offshore, did not understand or communicate well, and she completely botched the order. When the techs arrived, they said that what I'd communicated to the phone rep was not on the order, they knew exactly what was needed, and that "they'd get in trouble if they did what was necessary." WTH! They said someone would call me to reschedule. After a few days, no one called. Great. I had to navigate my way through a phone tree system again seemingly designed to discourage customer satisfaction or success. I finally connected with someone for whom English is a first language. It took several minutes (again) of answering personal information (name, email, address, and phone number "...in case we need to call you back"), explaining what had happened so far, and the need to reschedule techs who were informed about and authorized to fix the issues. After being placed on hold for several minutes (again), the rep finally came back on to tell me he'd run into a problem. He'd need to cancel the first order and refund that pre-paid fee before he could reschedule. Sigh. As I was expressing my joy over their clunky process and asking him to proceed, we were disconnected. I've taken several minutes, after waiting several minutes for a return call, to write this review and share my frustrating, time-wasting experience dealing with Best Buy. I still have not received a callback. So much for providing my phone number, "...in case we need to call you back." Things have changed with Best Buy - for the worse. Probably a new CEO who will run it into the ground to sell off the assets, buildings, and real estate. I predict Best Buy will disappear from the scene the same as Blockbuster, Sears, K-Mart, and many other companies. If a customer can buy everything you offer online, your only hope for survival is exceptional customer service. At this, Best Buy is failing, miserably.

Store is poorly run. Lock up a lot of things and there’s never anyone with the key or available to help. Avoid, save time and order what you need online.