I felt very uncomfortable shopping in this store. The associates kept following me and my sister around. I felt such awkward tension . I’m not trying to pull the “race card” but it honestly felt like I was being racially profiled. I could tell the people just kept on following me and looking. Like it was insane. I literally had a freaking air fryer and you guys were thinking I was going to walk out or something. As soon as I walked out this store, I felt better. You can ABSOLUTELY sense awkward tension immediately and I hate that. Also, bad customer service, no one asked us for help because they were too busy following us around. There was even a point where there was a whole group by us. If you think someone is stealing, how bout you make it less obvious without making someone feel uncomfortable. Won’t go in this store again. Train your associates and be better.
Response from Best Buy
November 17, 2024
Hello, Lexus,
Thank you for reaching out to us here, and taking the time to share your experience here with us. We want all of our customers to feel welcomed and invited into our locations, and know important excellent customer service can be. We would like to take a closer look into this with you to document any concern or feedback you may have here with our Social Team. Please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64435677
regards,
^Brandon
Helpful staff. You know me, just trying to stay ahead on my Christmas shopping!
RobertD
November 12, 2024
Went into the Parker store today looking to replace my desk top computer. Asked several sales types if there was anyone in the computer department who could help. They said someone would be paged. Joined 3-5 other shoppers looking for help. One sales person seemed to be helping. Tried to flag down others, but no joy. As the shopping season arrives, it will get worse. Here is an idea: set up a table in the back with a “TAKE A NUMBER IF YOU NEED HELP WITH COMPUTERS”. That way customers will know where we stand, and sales people won’t be pulled in different direction!
Response from Best Buy
November 13, 2024
Hello,
Thanks for reaching out and providing your feedback. We are saddened to hear that this was your experience with us. This is never how we want our customers to be treated. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64420556" and share your full name, email, and phone number.
Thanks,
^Jacob
Pretty clear why this company is teetering on bankruptcy
Response from Best Buy
October 20, 2024
Hello, Chase,
Thank you for taking the time to reach out to us here! We would be happy to look in to any concerns or feedback you may for us to ensure they are documented for further review. To continue working with our Best Buy Social Team and ensure your feedback is documented, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64332954.
We do look forward to assisting you!
Kindly,
^Brandon