My wife and i came to this store and and go straight specifically for an Apple Watch Series 11 GPS, 42mm in Rose Gold. We always check stock in the Best Buy app first before heading to the store (and we did this time, it showed the exact model & color available), so we weren’t browsing, we knew EXACTLY what we wanted.
We waited patiently, told the young employee the precise item: Apple Watch Series 11 GPS 42mm ROSE GOLD. He said he’d grab it, brought one over, and rushed us straight to checkout without offering to let us double-check.
After i paid, and then he gave me the item, and i checked the item, it was JET BLACK, not Rose Gold that i said specifically. When I pointed it out, he casually said “Yeah, you can just change the band to rose gold, and that’s the only one we have in stock.”
Excuse me? We specifically requested Rose Gold (and the app confirmed it was in stock), had to return it immediately and now wait 1–2 business days for the refund.
Very disappointing service, felt like a bait-and-switch. We usually have great pickup experiences on any other Best Buy stores, but not in here, this was frustrating.
And if you’re going to response with “Please reach us at Facebook, Twitter, Instagram so we can process etc” don’t worry, I WILL do that for sure.
Response from Best Buy
March 20, 2026
Hi Jonathan,
Thanks for sharing your experience with us. We certainly understand your frustration with being sold the wrong color Apple Watch after you specifically asked for the Rose Gold version. As you mentioned, feel free to send us a private message on one of our social media platforms, Facebook (https://bby.me/Mw5MD7), Twitter/X (https://bby.me/gbUD3C), or Instagram (https://bby.me/IimiBe) and mention your "Google review #132681," and we'll be happy to document this and provide further assistance.
Had a great experience buying a laptop with Thom! He was knowledgeable and did a great job guiding us to what we needed!
Taco Tuesday is the bomb .Great service awesome tacos great $ an real drinks!!