Usually everyone here is super nice and knowledgeable, my issue comes with the Best Buy brand itself not with the store. Pricing is upsurd here coming with a markup thats kind of a Best Buy tax, I'll do most of my shopping else where if possible.
Brittany
September 05, 2025
David at Geek Squad was so helpful to me! Helped me pair my Apple Watch to my phone (I know I’m not very tech savvy) and he was super knowledgeable and kind. Thanks David!
Purchased Apple Pencil at Parker Best Buy online I was charged $140 for a new pencil which is OK, but I was given a used one. I tried to return it. They never showed it as being returned so I cannot get a replacement or a refund so I’m out $140 and a pencil buyer beware of the location in Parker Colorado.
You can’t call and talk to a regular Employee. You have to get routed to Customer Care and there’s no way in hell to get to the store. What a horrible set up.
Response from Best Buy
August 24, 2025
Hello, Adam.
I do understand your frustration with not being able to contact the store directly. If the store is unable to pick up calls at the time of calling, then your call is routed to our support line where a qualified Agent can provide support for your situation.
If you need any assistance or have any questions, you are more than welcome to reach out to us in a private message on Facebook (https://bby.me/qto068), Twitter/X (https://bby.me/lu2io9), or Instagram (https://bby.me/7pxand). When you message us, please include Google Review number 34346.
Best,
^Allison