Best Buy Parker

Purchased a Shark detect cordless vacuum May 2025 ~7months ago. The handheld battery stopped working about a week ago. I know the vacuum is under a manufacturer warranty. I proceeded to take the vacuum back to the Parker BestBuy store and was told all they could do is give me Sharks phone number because we hadn’t spent even more money for a $500 dollar vacuum to buy their Loyalty Best Buy warranty for $180/year or an extended warranty (mind you it’s still under manufacture warranty. First that is terrible customer service by their manager on duty. Second BestBuy is not standing by the products they sell. I learned my lessons: 1) Stick with Costco or Sam’s and we would have not had this customer service issue and 2) stick with the Dyson, or 3) just buy from the manufacturer if you don’t have Sam’s/Costco.

I would like to complement Drew of the Parker Best Buy Geek Squad. Drew's customer service, technical knowledge, and his professionalism for this outstanding work on my daughter's Samsung Tablet and her Iphone14..

We went into Best Buy to purchase an iPad and ended up waiting around for about 10 minutes. During that time, we asked three different employees for assistance, and unfortunately no one helped us. Because of the lack of service, we left and went directly to the Apple Store instead. The experience there was the complete opposite — fast, friendly, and extremely helpful. We purchased the iPad right away and had an amazing experience. Disappointing customer service at Best Buy, especially for a straightforward purchase.

Reps didn't seem to want to be at work or help anyone. Not a welcoming store