Best Buy Parker

Last time I will be visiting a best buy. Was in the store for 45 min trying to buy a laptop. Was ready to buy and walk out with two, but after 45 min of waiting for someone to get them out so I could pay (store had 1 other customer in the whole place btw) walked out to never return. This coupled with a horrible system online for credit cards, charging more on the card I wanted..25%more than the card limit was and taking a hit to my credit because of it (not even sure how that was possible with a limit on the card... was suppose to split it with my debit) horrible customer service every time I go, saying things are in stock and rarely are causing one to wait days or drive across town. Not really even sure how this company is still in business. With all the access online and other retailers, you'd think they'd get their crap together in the customer service dept considering that's all a brick and mortar can offer these days. Peace out best buy, micrometer will be visited today.

Austin the manager was sitting there talking to everyone rather than managing the store and helping with the cashiers and checking people out. Best Buy also apparently changed their policy and they now charge $8 to reinstall a zag screen protector. Save yourself time and money and just get your screen protectors at zag direct. That’s what the manager told me. No wonder Best Buy will be filing for bankruptcy and closing soon.

Is it me or is the inventory at Best Buy steadily shrinking? I don't think they have any physical media anymore! Like, at all! That being said, the staff at this one has always been friendly and we do their pickup option often, usually fast in and out with no drama. Their prices on big box items are competitive too. We've bought TVs, Freezers and electronic supplies here.

Purchased a Shark detect cordless vacuum May 2025 ~7months ago. The handheld battery stopped working about a week ago. I know the vacuum is under a manufacturer warranty. I proceeded to take the vacuum back to the Parker BestBuy store and was told all they could do is give me Sharks phone number because we hadn’t spent even more money for a $500 dollar vacuum to buy their Loyalty Best Buy warranty for $180/year or an extended warranty (mind you it’s still under manufacture warranty. First that is terrible customer service by their manager on duty. Second BestBuy is not standing by the products they sell. I learned my lessons: 1) Stick with Costco or Sam’s and we would have not had this customer service issue and 2) stick with the Dyson, or 3) just buy from the manufacturer if you don’t have Sam’s/Costco.