Best Buy Parker

online inventory accuracy=0/5, employee's willingness or interest in helping you=0/5, employee's willingness to get a manager when requested=0/5, likelihood of EVER returning=0/5, immediate regret I did not just go to microcenter 5/5 I needed an urgent part for my computer. I shopped online before coming and it showed it was available at this location. I arrived 10 mins after opening and I saw at least 5 men employees. I went to the shelf, and the product was not there. I flagged down an employee for help who radioed for help. Nobody came. I flagged down another employee and he also radioed for help. Then an employee headed my way and there was a male customer about 10 feet from me and he stopped and assisted that customer, who did not request assistance, instead of me. I went again and asked was told "someone is coming." In fact, no one was coming because they NEVER did. After waiting for about 20 mins I asked the employee at the entrance if there was a manager. He asked why and I said I wanted to address my concern that nobody in this store is willing to help me. He looked around and said there was a guy around here somewhere, then blank stared at me as if it was now my responsibility to now find him. I haven't stepped into a Best Buy in at least 10 years and I will make it a point to make sure it's at least another 10 before I would consider trying again. I drove to Microcenter and was met with friendly smiles, knowledgeable and prompt assistance, and purchase the product I needed to get back to work.

Very helpful staff

I don’t even know where to begin. Dealing with Best Buy and this store was like living in a Saturday Night Live skit. I normally purchase items online but because I needed a large TV that I needed help installing , I decided to purchase a TV , sound bar , home theater system , home security system with cameras and have “The Geek Squad “ at Best Buy take care of the installation and set up. Well let me inform you dear reader there is no longer a Best Buy team. In Colorado they contract out to random people to come to your house for delivery and install. Two guys showed up with the TV , cameras and soundbar but nothing to mount them. They had no ladder so they attempted to mount the cameras by having one guy hold and steady the delivery handcart while the other guy stood on the top. They just hammered into drywall , no mounts. Two hrs on the phone with customer service. So second team came by weeks later to mount the TV and soundbar. They put two small screws in the drywall for the sound bar and as soon as they left it fell off the wall destroying the ARC connector for both the soundbar and the TV. So now we needed to replace both. Another 2 hrs on the phone. So the third team shows up at the wrong house to deliver the TV. Another 2 hrs on the phone. So the fourth team shows up at my Colorado house but refuses to remove and remount the TV . “We only get paid to deliver “. Another 2 hrs on the phone. So the 5th team shows up yesterday after I was assured they would remove and replace the damaged TV and set up the home theater and soundbar. But NO. “we only get paid to deliver the TV”. So in desperation my wife paid them cash to at least dismount the old TV and remount the new one. So now I guess I’ll need to spend another 2 hrs on the phone to get the 6th team to actually set up the home theater. Listen I get it. Brick and Mortar stores are hurting. When u walk in to Best Buy , 3/4 of the shelves are empty. But come on now. The one thing you have going for you is set up and service . AND then you go and make THAT a nightmare ten times over ? WARNING ! If you have any Best Buy gift certificates redeem them NOW! This business model ain’t gonna last long.

like the stores fine the people are fine but please get rid of that God awful ai customer service it wanted me to give the exact sku number for an item despite not looking for a specific item and REFUSED to put me through to a real person making me drive to the best buy and ask for them to tell me they didn’t have any something so simple made complicated because of ai and the website showed them in stock but needing to be placed as a pickup not telling me if it’s in store or not