Someone hacked my phone. Their service center acted quickly and resolved the issue without any harm to my phone data. I greatly appreciated their service reps who explained the problem and
Assured me everything was repaired. Thanks!!
Good selection, but did not get any help with selecting a new desktop computer. Got the information from their website to make the selection.
Was greeted by Chris, knew what and where everything was, super nice, the cashier was alittle less competent so the score couldn't be a 5 star
Today 8/27 Geek Squad personnel (apparently the only geek squad member in store ) stated it would take him at least 20 minutes to complete an intake of a device and that appointment only was my options. Completely lazy and unprofessional. I was here on Wednesday earlier this week to drop off a different device with no appointment and only a single geek squad member was available. They simply looked up my Total Care account and within 3 minutes I was able to leave my device. It is very frustrating to see how inept people are in today’s society!
Response from Best Buy
August 30, 2026
Hello,
Thank you for reaching out. It can be frustrating when you don't have the service experience you were hoping for. If you'd like assistance or want to formally document your review, please send a private message on social media. Please include Google Review 215553.
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