Best Buy Parker

sienna was so helpful and amazong. helped me fix my computer 💕

Here’s a polished review that gets your point across clearly while sticking to what you personally experienced: I had one of the most disappointing retail experiences I’ve had in a long time at the Best Buy in Parker, Colorado. The culture here seems to be to watch customers instead of helping them. I saw more employees than customers in the store, yet only one cashier was working. To make matters worse, I stood in line behind two employees who were buying snacks while customers waited. I also needed assistance to make sure I was purchasing the correct accessory for my phone, but despite the number of employees on the sales floor, no one offered to help or even acknowledged me. After waiting far longer than I should have, I finally left without making a purchase. It’s frustrating when a store has plenty of staff but customer service is nowhere to be found. Unfortunately, this experience was enough for me to decide that I won’t be returning.

Geek squad told me they put screen savers on phones. I took 2 phones in about 4 weeks ago and sure enough they put them on. I needed to have 2 more phones done and Sienna absolutely refused. She said I didn't buy the there. My phones are older and Best Buy hasn't sold my phones screen savers in years. Sienna was just outrageously rude about it. I made an appointment hours prior, they could have called and said they no longer do it. We are whatever their premier business members are. unbelievable waste of a few hours of my day today. The young man working their was nice and had no problem doing it. Sienna just butted in and was very rude about, even rolling her eyes when I said they just did it for is a month ago.

I just want to say thank you to Parker's Geek Squad team; specifically Alex and Jeremiah. I had a ton of concerns and questions about cybersecurity and not knowing where else to turn, I decided to stop by this location and I'm very glad I did. I came in 3 days in a row asking them a ton of questions and although they were busy, they responded with kindness, logic, and patience. They went above and beyond and I greatly appreciate it. Again, thank you.