Best Buy Parker

Great customer service, they helped me and there were so patient and professional.

Their entire "pick up in an hour" is bait to get you in the store. After driving all the way there after ordering online "in stock" item(s), suddenly your reserved items don't exist. So much for supporting brick&mortor.

Online says curbside pickup is an option but both the order email and onsite say you have to pickup inside.

Buyer beware this store and other Best Buy locations are taking pre-order payments on items promising a fulfillment date and then not actually having product on that said date to fulfill orders. Purchased a $1400 item from them which was supposed to be delivered today and now I'm being told that Best Buy didn't receive any product because the product is on a backorder. So apparently they are taking payment for items they cannot get you. And they also do not have ability to check status on when the products will be available. The option that they offer up when not being able to fulfill the order is cancellation or just wait indefinitely until the product you paid for and ordered becomes available. Why would I cancel something I ordered a week and a half ago expecting to be delivered at a certain date. That is your customer service, making your loyal customer wait just to tell them to wait longer and/or cancel. What a waste of time and expectation. Funny thing is at this very moment if you go into their website, you can order this product and pay for it not knowing that you will not get the product by the date listed. They know they can't get the product but they are still selling it online is what one of the associates at the store told me Along with the Best Buy app. UPDATE as of November 29th 2025, The automated response to my review by some entity claiming to be the owner of BestBuy surprise surprise was not the owner but some customer service rep located who knows where going by the name of Brandon. Was no help and said if after a month goes by if the product I ordered and paid for doesn't become available that BestBuy will refund my money and basically say have a good day. This is how BestBuy is conducting business? Won't spend another penny with them after this experience!