Best Buy Parker

I went into Best Buy trying to understand how a Citibank Best Buy credit card had been opened in my name. Obviously, that is concerning, and I went to the store looking for some basic help figuring out what happened and what I needed to do next. I ended up working with the General Manager, Jimmy, and I honestly cannot remember the last time I was treated with that level of condescension while simply asking for help. I understand there may be limits to what the store can access or resolve when Citibank is involved. That is completely reasonable. What is not reasonable is making a customer feel like they are the problem for asking questions about a credit account opened in their own name. Jimmy was dismissive, condescending, and seemed genuinely irritated that he had to deal with the situation. There was very little empathy and absolutely no sense of urgency around something that is obviously pretty concerning to the person standing in front of you. Buying something at Best Buy is easy. Heaven forbid you actually need help when something goes wrong. I was not expecting Jimmy to magically solve a Citibank issue. I was expecting the General Manager of the store to listen, show some basic professionalism, and help point me in the right direction. Instead, I left more frustrated by the way I was treated than by the issue that brought me into the store in the first place. Customer service is easy when everything goes right. You find out what kind of leadership a store has when something goes wrong. Unfortunately, my experience with Jimmy told me everything I needed to know.

excellent service and help...saved us $300 a year

I used the curbside pickup due to problems with other locations previously. Online and curbside pickup went swimmingly...

Jamie/james knows his stuff, i had a wonderful experience at this store just because of him. 10/10 bestbuy