Best Buy Parker

I don’t even know where to begin. Dealing with Best Buy and this store was like living in a Saturday Night Live skit. I normally purchase items online but because I needed a large TV that I needed help installing , I decided to purchase a TV , sound bar , home theater system , home security system with cameras and have “The Geek Squad “ at Best Buy take care of the installation and set up. Well let me inform you dear reader there is no longer a Best Buy team. In Colorado they contract out to random people to come to your house for delivery and install. Two guys showed up with the TV , cameras and soundbar but nothing to mount them. They had no ladder so they attempted to mount the cameras by having one guy hold and steady the delivery handcart while the other guy stood on the top. They just hammered into drywall , no mounts. Two hrs on the phone with customer service. So second team came by weeks later to mount the TV and soundbar. They put two small screws in the drywall for the sound bar and as soon as they left it fell off the wall destroying the ARC connector for both the soundbar and the TV. So now we needed to replace both. Another 2 hrs on the phone. So the third team shows up at the wrong house to deliver the TV. Another 2 hrs on the phone. So the fourth team shows up at my Colorado house but refuses to remove and remount the TV . “We only get paid to deliver “. Another 2 hrs on the phone. So the 5th team shows up yesterday after I was assured they would remove and replace the damaged TV and set up the home theater and soundbar. But NO. “we only get paid to deliver the TV”. So in desperation my wife paid them cash to at least dismount the old TV and remount the new one. So now I guess I’ll need to spend another 2 hrs on the phone to get the 6th team to actually set up the home theater. Listen I get it. Brick and Mortar stores are hurting. When u walk in to Best Buy , 3/4 of the shelves are empty. But come on now. The one thing you have going for you is set up and service . AND then you go and make THAT a nightmare ten times over ? WARNING ! If you have any Best Buy gift certificates redeem them NOW! This business model ain’t gonna last long.

like the stores fine the people are fine but please get rid of that God awful ai customer service it wanted me to give the exact sku number for an item despite not looking for a specific item and REFUSED to put me through to a real person making me drive to the best buy and ask for them to tell me they didn’t have any something so simple made complicated because of ai and the website showed them in stock but needing to be placed as a pickup not telling me if it’s in store or not

Avoid this location if at all possible as they seem to specialize in terrible customer service. We had an appointment for an Apple iPhone battery replacement. We arrived at the store 10 minutes before the appointment time, waited in line, and were then told that the store would not honor the appointment because the customer in front of us had taken too long with her request. The Geek Squad employee was pretty rude about the whole thing as well.

Always a great experience at this store! The staff is super helpful and knowledgeable, making it easy to find what I need. Plus, they have a fantastic selection of electronics and gadgets at good prices.