Anthony W
December 06, 2025
I have to say this before I went home, Joshua in the computer department he was extremely nice and helpful and very knowledgeable for a young man his demeanor and his engagement was above part for a 16-year-old young man. I wish I had a son that had his demeanor and willingness to work and help., you don’t find this anymore and young people you guys have a gym on your hand. I don’t know what his future holds, but you guys should hold onto him. Thank you Joshua
Great customer service, they helped me and there were so patient and professional.
Their entire "pick up in an hour" is bait to get you in the store. After driving all the way there after ordering online "in stock" item(s), suddenly your reserved items don't exist. So much for supporting brick&mortor.
Response from Best Buy
November 25, 2025
Good Morning, Brian,
We understand how you are feeling after your pick-up order was unexpectedly delayed. We would be happy to connect with you directly and review this situation together. Please feel free to send our team a private message on social media, so we can better help.
- Facebook (https://bby.me/ipqg7q)
- Twitter/X (https://bby.me/35bsog)
- Instagram (https://bby.me/w52hh1)
Online says curbside pickup is an option but both the order email and onsite say you have to pickup inside.