Best Buy Parker

Your styluses are in my opinion not worth $20 cheaply made and you don’t have very much inventory compared to Amazon. I will say I’ll never buy from you again because you people are just rude

I'm leaving a review here because Best Buy as a whole does not let you leave negative reviews for the company but since the Best Buy in Parker is the face of Best Buy this is the best place to leave one. Best Buy is really slipping up when it comes to allowing bots to flood and purchase their products when they get released so that theyre are loyal consumers don't have a chance to purchase the products at a fair price. For example, the new Zelda edition Nintendo switch 2. Every time it pops up for sale on their application or website and you try to pre-order it it's automatically sold out, which is impossible. Myself and other people have been trying hard to get one and have been on the website constantly waiting from the pop-up. I've been on the website and watched the icon pop-up for pre-order and I hit it immediately and almost immediately the response is it sold. Get a control over the security of your website and keep in mind there are many other companies out there that offer the same products as you and this fact is slowly turning your company into a spot where people come to window shop. It's not fair to your loyal customers that they have to go online and get gouged just to buy something that should have come at a decent price from your company. Honestly explains why the Best Buy is in Colorado are getting shut down left and right, for example, the one on Mississippi andi 225 that has been there forever.

I was getting frustrated with a delayed/cancelled order. Tyler Heelan at the Parker location got everything sorted out and personally took care of everything - I can't recommend him enough. The kind of customer service you don't see very often anymore

I went into Best Buy trying to understand how a Citibank Best Buy credit card had been opened in my name. Obviously, that is concerning, and I went to the store looking for some basic help figuring out what happened and what I needed to do next. I ended up working with the General Manager, Jimmy, and I honestly cannot remember the last time I was treated with that level of condescension while simply asking for help. I understand there may be limits to what the store can access or resolve when Citibank is involved. That is completely reasonable. What is not reasonable is making a customer feel like they are the problem for asking questions about a credit account opened in their own name. Jimmy was dismissive, condescending, and seemed genuinely irritated that he had to deal with the situation. There was very little empathy and absolutely no sense of urgency around something that is obviously pretty concerning to the person standing in front of you. Buying something at Best Buy is easy. Heaven forbid you actually need help when something goes wrong. I was not expecting Jimmy to magically solve a Citibank issue. I was expecting the General Manager of the store to listen, show some basic professionalism, and help point me in the right direction. Instead, I left more frustrated by the way I was treated than by the issue that brought me into the store in the first place. Customer service is easy when everything goes right. You find out what kind of leadership a store has when something goes wrong. Unfortunately, my experience with Jimmy told me everything I needed to know.