Walked into store, was asked what I was looking for. He pointed to the corner with car stereos. Never came over to see what I was looking for. So I walked out with nothing. Stereos are locked up so a person is needed to buy something, instead nobody there, sale lost.
Absolutely sucks!!! I hate when salespeople follow me around, trying to sell me things. Let me shop in peace and when I need you, I know where to find you.
Response from Best Buy
November 03, 2025
Hey there, Nikki,
We understand your concerns surrounding your visit with us. We would love to follow up with you on this. Please send us a private message on Facebook (https://bby.me/qx22qy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #63829"
I walked around for about 10 minutes and no one ever said hello or asked me if I needed some help.
Worst customer service. Someone sold my wife a warranty based on false information. I confronted the Store Manager and he proceeded to insult my wife and told me "She should have paid better attention". You're literally the ones informing her. Manager was rude, argumentative, disrespectful, and dismissive of the problem. Real winner there.