Best Buy Westminster

Nice store, but the Geek Squad was too busy to help us. We'll try to make an appointment for later.

This has been the worst and one of the most stressfulI purchase experiences I’ve ever had. I don’t leave reviews generally, but this has been so bad and customer support so ineffective that I feel it needs sharing. I purchased three appliances, all with install and haul away. When I checked out it said that I had to schedule delivery after I purchased which seemed strange. Stupidly I proceeded. I had to call to set up delivery. They then told me one of the items was on back order until late August. A little disappointing but no big deal. As long as the dishwasher I purchased could be delivered in the next couple of weeks, as mine had died. I ordered a washer/ dryer set and a dishwasher that was a different make. They said that though the dishwasher was available, in the same warehouse as the washing machine, that they could only deliver the washing machine and the dishwasher had to wait to be delivered with the dryer. ( all three appliances were ordered at the same time on the same order) they told me the ONLY way to get the dishwasher delivered was to cxl it and reorder it. I got a discount for ordering 3 appliances together and also got a best buy cc for the 18month 0% financing. If I cxl the dishwasher and reordered it separately they wouldn’t honour the three appliance discount, $200 and I would be charged interest on the purchase. When I said I would cancel the entire order ( not having the discount or financing wouldn’t make it worth buying from best buy) they were suddenly able to deliver the dishwasher on its own in two days time! I got the call the next day confirming my delivery time. Then realised the delivery, install and haul away had been cxl for the washer and dryer. I called again and spent another hour on the phone. They added the delivery etc.. back but then they cxl the delivery of the dishwasher. When they tried to add it again they said all three items were on back order. When I pointed out that the dishwasher had been set for delivery just a few minutes ago they managed to find both the dishwasher and washer again for delivery Thursday. And added the install, haul away etc.. back. When I get the new confirmation it says they are delivering the washer and dishwasher, and hauling away and installing the washer, dishwasher and dryer. I called again as I can’t be left without a dryer for 4 months. After another hour, they tell me the dryer can be delivered the following week and they’ll install and haul the old one away then. Thursday they deliver and install the washer and dishwasher and take the old ones. ( the guy that arrived was great! ) a few hours later two guys show up to haul away the old dishwasher and washer, that have already gone. They didn’t seem surprised that they had wasted their time. Best buy called to confirm that I had rejected the haul away. I told them the washer and dishwasher had gone ( the haul away team had confirmed they were just meant to collect two items) I then find out that again the install and haul away of the dryer have been cxl. After two more calls they finally say that they’ve been added back. Every time best buy have cxl and re-added anything they have charged my card! The dryer arrives and there’s no install. They refuse to install it as it says it was installed a week ago. I asked how it could have been installed a week ago when they are delivering it now! I asked them to bring my old one back and take the new one and refund me. They said they can’t guarantee I’ll get a refund. Their solution was for me to accept it and pay someone else to install it! So now I have an uninstalled dryer that I have no way of knowing it it works and after having paid for install ( multiple times at this point) have to do it myself or pay another company to fix their mistakes. On top of that since they have been adding charges to the best buy card outside of the initial 18month 0% purchase I’m now being charged interest! This isn’t resolved and I will never use them again, which I know doesn’t mean anything to a company this size.

Isaiah provided outstanding customer service from start to finish. He was professional, knowledgeable, and went above and beyond to make sure everything was handled perfectly. He answered all my questions, kept me updated throughout the process, and made the entire experience stress-free. It’s rare to find someone so dedicated and hardworking these days. I highly recommend Isaiah to anyone looking for excellent service. Definitely a 5-star experience!

I had great service. Staff seemed attentive and were helpful.