What's the point of an appointment when you guys take someone whose appointment is later in the day or don't even have an appointment?
We buy so much from you guys, but for some odd reason at this location, you guys don't follow who has an appointment first and just service the person who arrived to the service center first? Why schedule an appointment? You all can make the people who don't have appointments wait and you can also have the appointments that are later in the day wait for their appointment time.
Response from Best Buy
June 15, 2026
Hi, Emily,
We appreciate you taking the time to write us regarding your experience. Having the Geek Squad team look into your concerns is supposed to make these types of situations simple. This is not the experience we want for you. Let's get this looked into further for you.
Please write us through our social media channels on Instagram (https://bby.me/XfZmqt), X/Twitter (https://bby.me/zNEQiL) or Facebook (https://www. https://bby.me/hFlbJO) with the details of your situation, as well as Google Review 172819. We look forward to hearing from you.
In and out free electronics recycling
Lady in the counter on service desk was anything but of service ( name will be placed here soon )she was absolutely oblivious to the fact that I had an order for pick up with a number that i handed her couldn't figure out what to do or type to look for my items 🙄 than she proceeded to put me to the side after I have mentioned To her my order was visible and I pointed it out to her and she still couldn't figure it that out as the next step in helping me secure the items from her inventory - very rude and not enough training should go back and retrain as to avoid these mishaps next time please!! I am a regular customer more so an avid frequent shopper i don't like to be placed aside because you guys can't figure out the problem and or issue ... I pay for the items I purchase so that you guys at best buy employees can assist me in my transaction and make the so called experience smooth and helpful .
Great company. Thank you for the great work... Stereo and the back up camera. :) A ++ totally recommend. Great communication and easy to deal with. Thanks again!