Looking for appliances and worked with a very nice associate who had limited knowledge
Terrible customer service and communication. I purchased a washer and dryer on July 16, LG signature with a delivery originally scheduled for September 5. Best Buy called the day before to delay it until November 9. Now, once again, they called just one day before delivery to tell me it’s delayed another TWO MONTHS.
Twice now, they’ve waited until the last minute, with no updates or communication in between. Waiting months for appliances and repeatedly having delivery pushed back is unacceptable. Best Buy has shown no respect for my time. Extremely frustrating and disappointing.
Response from Best Buy
November 08, 2026
Hi, Rami,
Thank you for your review. It can be really frustrating when an order is delayed by the vendor, so we understand your disappointment. We'd be happy to look into this and see what we can do to assist. Please send us a private message on social media. Please include Google Review 252208 when reaching out.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Tiffany G
November 08, 2026
Went here to go fridge shopping. Had more than 8 people continuously come up to us even though we told them we were just looking and then one male said we couldn’t actually touch the fridge that we were most interested in even though the previous person was encouraging it. Would’ve bought the fridge but will go elsewhere now. Wouldn’t recommend until they get better employees.
Response from Best Buy
November 08, 2026
Hi, Tiffany,
Thanks for reaching out and sharing your experience with us. This is far from the experience we intend to provide for our customers. We intend to provide a quality sales and customer service experience for our customers looking for resolutions in-store. Your feedback is valuable to us, and we greatly appreciate you for taking your time to share your experience as it helps us to continue to improve.
If there is something we can do to improve your experience, please get in touch with us on any of the following platforms:
Facebook (https://bby.me/vVTEJb)
Twitter/X (https://bby.me/zGtRcA)
Instagram (https://bby.me/Hu3Qx1)
Please mention your review #252083, so we can document your experience and/or if you have any questions.
Aleksey S
November 08, 2026
This place is sucks, This is not a good place. When you buy an item—especially a phone—they try to get you to purchase their insurance. But later, if something happens and you need to have the item repaired or return it, they tell you that the insurance applies to a different product, not the one you bought.