Went to Best Buy on 3/10/26 for some AirPods and a little FaceTime with my SO. Apparently, pointing my phone in the general direction of a salesman is now a federal offense. He told me to stop recording him. I explained, "I'm not, but my SO is on the line—want to say hi?" He did not want to say hi.
Manager Roy was summoned. When I asked how he'd fix this, his brilliant plan was to simply repeat "I can help you" while escorting me out the door like a bouncer at a club. Guess my AirPod money isn't welcome here. Corporate, your move.
Response from Best Buy
March 10, 2026
Hey there,
Thank you for your review. Being escorted out of the store can certainly be disappointing. We'd like to follow up here and assist with any questions or concerns you may have.
Feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/xFKYLo)
- Twitter/X (https://bby.me/g665ge)
- Instagram (https://bby.me/fUDcgL)
When reaching out, please reference your Google Review 127905.
Helpful team member got me to where I needed.
Lots judgmental employees here. I literally went in knowing what I wanted and spend $400 and still had a terrible experience. Worst Best Buy I have ever been to.
Response from Best Buy
March 07, 2026
Hello,
Thank you for the review. We regret to learn you had a bad experience.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 126600
Amazing customer service. Offered more options when they let me know that the TV I wanted was not in stock and ended up walking out with one anyways that I actually like more. Really appreciated all of their concerns about how I was taking my TV home last night (on top of my car). Also wanted to update the people at the store who took care of me, it made it home all right and works fine😂