Best Buy Westminster

This company represents everything that is wrong with customer service in today's society. I go into the Westminster store on 5/30 and get a quote for a radio for my son's car for his birthday. The next day I come back, deal with the same person, he acts like he's clueless as to what he helped me with the day before and we have an entirely different conversation. We pick out said radio and pay for it. I notice that the price was higher than the quote I got the day before, but didn't have the paperwork with him to prove it, but we pay for it and schedule the install while we are there for June 8th. The person checking me out said I'll owe an extra $280 or so at time of picking the car up after the install. Sounds good. We arrive on 6/8 for our appt to have the radio installed only to be told by the installer that they don't have any of the parts to install. Wire harnesses, etc. The person I bought the radio from was supposed to order those items the day we scheduled the appt and paid for the radio but didn't happen. So I take off work early to waste my time. The installer was kind and helped order all the parts needed, but can't do the install now until 6/18. By the way, we find out that the person that sold us the radio also didn't quote additional parts that would be needed for the install, so now my costs go up to over $400 for the install. I was originally quoted $488 for the radio, install and parts. Now I'm looking at spending over $800 for everything. Fast forward to 6/9, I try calling the store to speak to a store manager. After dealing with the junk AI phone bot, I get some foreign tech support lady and explain to her that I'm trying to reach the store manager for the Westminster store, only to be told that they do not take phone calls there, even though they have a local phone number, and that I would have to go to the store to talk to them. She proceeds to become rude with me and I was already frustrated and became rude back and then she just hangs up me. I cannot believe that these large corporations have lost their way and provide such a terrible customer experience. I haven't purchased anything from BestBuy in years and I definitely will not be buying from them again. Terrible experience.

I had an extremely disappointing experience with this Best Buy location. My son purchased a Steam Deck for approximately $1,000, along with the extended warranty. When we attempted to return the device within Best Buy’s stated 15-day return window, this store immediately claimed that the unit had been damaged by us and refused to process the return. What made the situation even more frustrating was that we were then told that if we used the extended warranty, the device would need to be sent to a service facility for inspection. We were also informed that this process would likely take longer than the remaining return period, effectively preventing us from exercising our right to return the product. Throughout this process, multiple employees claimed that management was unavailable and “in meetings.” No manager was willing to come out and speak with us directly regarding a $1,000 purchase and warranty dispute. Instead, employees were left to relay decisions without providing any meaningful resolution. Fortunately, we visited another Best Buy location, where the situation was handled professionally and appropriately. That experience made it clear that the issue was not Best Buy’s policy, but rather how this specific store chose to handle the situation. Based on my experience, this location demonstrated poor customer service, a lack of accountability, and an unwillingness to support a customer who was attempting to resolve a legitimate issue within the stated return period.

Had the camera I was looking for! They accepted my old dslr camera as a trade in!

What more can you say about Best buy? They always treat you right. They got the geek squad. It's just a cool place to shop at and if they don't have it at the store you'll get it online and have it shipped to the store and let you know when it's there. That's about it