This review is specifically for the employee at the customer service desk named "Nathan".
We stopped in on a busy Saturday early November because my phone screen had a warranty and it needed to be replaced. We came in and told Nathan why we were there and he informed us we'd have to confirm they had the right screen protector in stock - he came with us to look since he had a feeling it might not be there and with his help, we managed to find 1 of the 2 remaining. He really truly went above and beyond. It was surprising (which is more of a statement on current consumerism than anything else), but he embodied the old-style of customer service in every way. Someone please see this and let him know he did a great job.
Rachel L
November 06, 2024
My dad wanted a new TV, so we went to Costco and Best Buy. We were about to go back to Costco to buy a Sony, when our salesperson, Nathan, made some great points that my dad appreciated about Best Buy's products and relationship with Sony. We weren't planning to purchase that day, but in the end my dad got a great Sony OLED TV, soundbar and the membership. Another salesperson, Jessie, suggested we do the membership for the good return policy and excellent warranty. Both Nathan and Jessie were friendly, fun and not pushy at all. Nathan didn't give up, but he also didn't make us feel pressured. He listened to our needs and did a great job. All the staff we interacted with were really nice and relaxed. I will be returning to this location. Thanks Nathan and Jessie!