Best Buy Westminster

i wish there was a minus star to give. This was the worst online experience ever. Ordered it online with install. They sent me countless texts made sure i did all the prep work send me texts that I had to be home the whole day. I took time off work. No one called me the whole today to give me any updates. I waited the whole day and finally called customer service. This has to be the worst customer service I have every experienced. They were incapable of providing me any updates and then said the tech will not be able to install today. So they never updated me until spent the whole day waiting for them and I had to call them to find out the truth. Hopefully Best Buy CEO reads this review if he wants to know why folks go back to Amazon vs shopping at this unprofessional company

Very helpful in my attempt to replace my sister's phone.

Called Best Buy for a stackable washer and dryer as wasn’t sure how to do on line for a delivery. The most lovely lady, Kesha took my order and while she guided me to doing my payment a call from FedEx came in ( whom I just recently spoke to as they were sending my package that was a gift to my client was sent to the wrong address perhaps even state as we did not have snow yet and the photo showed snow and that no one was there) anyway, my screen went to FedEx call in only. I shared with beautiful Kesha what was happening and said I’ll let it finish and we will be on track to finish. She was extremely kind and patient with what was happening. The call stopped and we got back to the beginning of purchase and I once again was placing order when fed ex called again I asked her if I could please place her on hold she said yes it took a couple to few minutes and I came back beautiful, Kesha was there and I shared the circumstance, she said that was fine we completed the order. Kesha helped me with such patience and kindness I really wished I could have tipped her. My end was frustrated that these interceptions kept taking place -~ out of my control. I would shop Best Buy even more so because of her!!! Thank you sooo very much, beautiful Kesha! Have an amazing day! Thank you also for giving me the wise and height needed to purchase this item!! Beyond the 5 star status ~ ✨✨6 stars! 🙏🙂

Stopped by to purchase a Christmas gift 🎁, someone stood near the door asking if we needed help, I SO APPRECIATE THAT because I didn’t have time to search. Great Customer service here!