I would have rated this place a 10* 8 years ago. Now, on mobile can only help if you're going to use att and Verizon. I just needed help with a Sim card. Sent me to qeek squad. Sat in chairs for 1/2 and hour and some people showed up, week squad said they had an appointment so I would have to wait for 1 1/2 hours for an opening. He said I could make an appointment. I did and he said you get 20mts and if you go over the 20mts you will have to make another appointment. I never met so many helpless employees standing around and asking for help forget it! Rude week squad employee. I sat there waiting 30 minutes while 3 employees helped customers longer than 20mts. That employee didn't even know what I needed. I have never felt so bad for seeded help. What the heck happened to this place. Used to be the cream of the crop. I do not recommend going here for help!!!!
Response from Best Buy
April 03, 2026
Hello, there,
Thanks for taking the time to leave a review. It can be really frustrating when you don't get the help you need, so we can understand being disappointed with that experience. If you are still needing assistance, or you would like to formally document your visit, please send a private message on social media. Please mention Google Review 138220 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
The fact that you cannot call the store directly is insane. I ended up at an answering service that was absolutely no help and simply caused me more frustration. Customer service for individual stores should NOT be sent to corporate support. That makes 0 sense when the store could easily help me with a REAL PERSON.
I needed to come here for clearing my phone of viruses... the "Geek" here took care of my issues and had me fixed in 10 minutes...no charge.
The store seems much the same layout os others.
I can't say enough good things about the team at Best Buy in Westminster. Adam and Mike were exceptional at helping install my TV when we moved, and Noe took great care of me when picking out a new home theater system. Everyone was professional, punctual, and took a real interest in my satisfaction with the products and their service. I'll be back next time I have a need!