Best Buy Westminster

In and out free electronics recycling

Lady in the counter on service desk was anything but of service ( name will be placed here soon )she was absolutely oblivious to the fact that I had an order for pick up with a number that i handed her couldn't figure out what to do or type to look for my items 🙄 than she proceeded to put me to the side after I have mentioned To her my order was visible and I pointed it out to her and she still couldn't figure it that out as the next step in helping me secure the items from her inventory - very rude and not enough training should go back and retrain as to avoid these mishaps next time please!! I am a regular customer more so an avid frequent shopper i don't like to be placed aside because you guys can't figure out the problem and or issue ... I pay for the items I purchase so that you guys at best buy employees can assist me in my transaction and make the so called experience smooth and helpful .

Great company. Thank you for the great work... Stereo and the back up camera. :) A ++ totally recommend. Great communication and easy to deal with. Thanks again!

This company represents everything that is wrong with customer service in today's society. I go into the Westminster store on 5/30 and get a quote for a radio for my son's car for his birthday. The next day I come back, deal with the same person, he acts like he's clueless as to what he helped me with the day before and we have an entirely different conversation. We pick out said radio and pay for it. I notice that the price was higher than the quote I got the day before, but didn't have the paperwork with him to prove it, but we pay for it and schedule the install while we are there for June 8th. The person checking me out said I'll owe an extra $280 or so at time of picking the car up after the install. Sounds good. We arrive on 6/8 for our appt to have the radio installed only to be told by the installer that they don't have any of the parts to install. Wire harnesses, etc. The person I bought the radio from was supposed to order those items the day we scheduled the appt and paid for the radio but didn't happen. So I take off work early to waste my time. The installer was kind and helped order all the parts needed, but can't do the install now until 6/18. By the way, we find out that the person that sold us the radio also didn't quote additional parts that would be needed for the install, so now my costs go up to over $400 for the install. I was originally quoted $488 for the radio, install and parts. Now I'm looking at spending over $800 for everything. Fast forward to 6/9, I try calling the store to speak to a store manager. After dealing with the junk AI phone bot, I get some foreign tech support lady and explain to her that I'm trying to reach the store manager for the Westminster store, only to be told that they do not take phone calls there, even though they have a local phone number, and that I would have to go to the store to talk to them. She proceeds to become rude with me and I was already frustrated and became rude back and then she just hangs up me. I cannot believe that these large corporations have lost their way and provide such a terrible customer experience. I haven't purchased anything from BestBuy in years and I definitely will not be buying from them again. Terrible experience.