Fast and friendly service ordered the meta glasses and instead of the 1hr wait time it was only 30 minutes very satisfied
So no office chairs or desks but now you have an entire section for lawn chairs and patio furniture?
Best Buy has made it virtually impossible to contact a local store, and that is unacceptable. Every call is routed through an AI system that can only answer generic questions. If your issue falls outside of those limited scenarios, asking for a live agent doesn't connect you to the store. It sends you to a corporate call center.
What made this even more frustrating was being told by the call center that they have no way to communicate with the store or transfer me to anyone there. So there is literally no way for a customer to speak with someone at the location they are trying to do business with.
That is a ridiculous customer service model. There are countless situations where you need to ask a store-specific question that an AI or a remote call center cannot answer. Technology should improve customer service, not eliminate access to the people who can actually help. Best Buy should restore a way for customers to contact their local stores directly.