libroma r
September 03, 2026
Went to this best buy recently and one of the employees made the experience very uncomfortable. his name started with a B, Bret or something but the other employees around him seems put down around him like he abused them or something. put a whole uncomfortable on the experience. i wish stores wouldn’t have people like this since it ruins the experience even if they have good numbers or whatever, people skills are more important
the things they stock on the floor arent actually for sale. tried to buy something of the shelf today and they said i cant buy it until friday? then why is it on the shelf to begin with? this place is run by idiots.
Response from Best Buy
September 02, 2026
Hello,
We understand that being unable to make a purchase can be frustrating. We'd appreciate the opportunity to learn more about your experience. Please send us a private social media message and reference Review #217190.
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Don’t buy by open box items from here!! it’s marked as excellent but they will be missing oem parts and will try and give generic ones instead..
Response from Best Buy
August 27, 2026
Hello.
To hear your item was missing items when received is far from ideal and we appreciate you reaching out. Please feel free to reach out to us on social media, so we can help assist and see what options may be available and to document your experience.. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Please include Google Review number 212100 when reaching out.
Thank you.
Horrible experience. Waited 30 minutes after my scheduled appointment for anyone to see me. I saw multiple with geek squad shirts on walk past me, not helping. I could also hear behind the geek squad curtain multiple people talking with what seemed liked menacing less chit chat. Then he came to help me, finally, I thought! But after making me wait through multiple diagnostic measures he realizes I don’t have the right type of apple care and he can’t help me anyway. So a whole hour wasted, just go to your providers store or apple!!!
Response from Best Buy
August 26, 2026
Hello Ciara,
Thank you for sharing your experience. Waiting well past your scheduled appointment, seeing multiple employees without receiving assistance, and then learning after additional troubleshooting that your device could not be serviced due to your AppleCare coverage would understandably be frustrating. We appreciate you taking the time to provide these details about your visit.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
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When reaching out, please reference your Google Review 211793.