Tried to return a product I ended up not needing. It was new in the package. Apparently they only allow returns up to 2 weeks . Well I'm 2 days past 2 weeks and they wouldn't budge at all. They insisted I sign up (and pay) for some stupid membership for the right to return something. Why would anyone buy something from Best buy. Literally every other place you can buy electronics from has a better policy. It's just BS to force people into signing up for a membership that they forget to cancel
Response from Best Buy
October 28, 2026
Hi, Brent,
Thanks for reaching out to us here to share this review. We hate to hear you were unable to return your item within the return timeframe, and would be happy to ensure your feedback is formally documented for review.
To get started, please send us a message on Facebook ( https://bby.me/DMzp75), Twitter/X ( https://bby.me/2gtaCV), or Instagram ( https://bby.me/3KQcYy). Please also include a note stating you are reaching out from a Google review by including this reference number: 244725. We look forward to hearing from you!
Bought a Corsair thermal paste from the store and found out it was used. No idea how it even got stocked in store. Store associates were helpful as they replaced it once I went back.
⭐⭐⭐⭐⭐ Excellent Shopping Experience at Best Buy!
I had a great experience shopping at Best Buy! The store was clean, organized, and well-stocked, with a great selection of electronics and accessories to choose from. I appreciate having so many options available in one place, whether you're shopping for new technology, upgrading your electronics, or looking for the perfect accessory. The overall shopping experience was smooth and convenient, and it's always nice to have a retailer where you can browse products and compare options in person before making a purchase. Best Buy is a great destination for electronics, and I would definitely recommend it to anyone looking for quality products and a convenient shopping experience. I'll absolutely be shopping here again!
Richard W
October 24, 2026
Gabriel in home theater provided the worst experience I have ever had in both a Best Buy and retail setting period. My wife and I came in looking to purchase a new tv for our living room where we worked with a polite worker named Niko. We really liked the quality of the G6 and the new sound sweet system they had. About halfway through the interaction, Gabriel inserted himself into the conversation which we felt was unnecessary. He began to give us conflicting information on some details we were told from Niko like the tv would come with free mounting if we signed up for some membership on both of our accounts. $200 twice across two accounts felt ridiculous to us. (Yes we clarified that’s what he meant) We politely asked for a couple minutes to decide and left quietly. We will not be coming back to this Best Buy ever. We ended up ordering the C6H and sound system on Amazon and it will be installed in a few days. The overall experience made us not want to shop here anymore.