Best Buy Westminster

We had a 4:30 appointment. At 5:55, we were still sitting there without anyone even bothering to talk to us. An appointment should mean something. Especially made 2 weeks ago. Wasting nearly an hour and a half of a customer’s time without even acknowledging them is flat-out disrespectful. The warranties look fantastic when they’re selling you the product. But when you come back needing service, you suddenly feel like the forgotten adopted child left sitting on the curb. That tells you pretty quickly where you stand once they already have your money. Customer service is not how you treat people before the sale. It is how you treat them after the sale. Based on this experience, that part appears to be missing completely.

Went in with an appointment today to replace a battery. Provided the device info and exactly what I needed when I made the appointment 2 days ago. When I arrived they said they had just given the part to someone else. If they'd let me know before I drove there it would have been no big deal. Apparently it's not worth their time to check if they have a specific part for an appointment, but it's totally worth wasting my time. Went to the ifix next door instead and was helped quickly.

I needed to buy a new unlocked phone and I worked with Rian. He was friendly, fast, and knowledgeable. He said he usually works Computer Sales, but if you see him and need help, he’s your guy!

Stopped by for online return and it was quick and easy. They offer great customer service!