Amazing customer service. Offered more options when they let me know that the TV I wanted was not in stock and ended up walking out with one anyways that I actually like more. Really appreciated all of their concerns about how I was taking my TV home last night (on top of my car). Also wanted to update the people at the store who took care of me, it made it home all right and works fine😂
I had a terrible experience with the device trade in program, and the customer service made it even worse. I ended up dealing with at least four different employees and each one seemed annoyed and irritated to have to help me. Although the issue was eventually resolved, the whole process was very frustrating and it makes me hesitant to shop at this location again. At the very least they should provide decent customer service. I ended up going to another Best Buy location where the staff were much more friendly and welcoming.
Response from Best Buy
March 05, 2026
Hi, Michael,
Thank you for sharing your review. We never want to make processing a trade in difficult and would like to learn more about this experience. We can understand how you feel about the situation.
Please reach out to us on Facebook (https://bby.me/khjv0a), Twitter/X (https://bby.me/a5inl7), or Instagram (https://bby.me/yuhm1s) through private message. Please be sure to mention "Google review 125889."
Received great service. Was in the market for a laptop and had multiple employees stop by offering me their assistance. Thank you! Made the process easy.
Always great customer service and good advice on the products