Best Buy Westminster

Geek Squad at the Westminster location did not conduct a thorough investigation and incorrectly diagnosed the issue with my iPhone. They said the battery had failed, when in reality the charging port was broken. I was able to resolve the problem at home using a charging pad, which I would have expected them to try first.

Purchased an open box KitchenAid range in excellent condition. Had to pick it up myself at this store 45 minutes from our house. It was wrapped in bubble wrap and when we got the item home and unwrapped, it was by no means in excellent condition. Stratches in multiple locations, no manual, a bracket missing. Contacted customer service (you can never speak to the store directly), were told if we unhappy, a free pickup could be scheduled or we could return to the store near us. Asked if the store closer to us could help, and we were told that depending on the manager they could help us. Drove the 15 minutes to that store, and were told there was nothing they can do, we could not return it there, and we would have to call 1-888-BESTBUY. Waste of time. Offered $275 gift card (Not money back on the Best Buy credit card that we used) when the difference between excellent and fair condition (the real condition of the product) on Best Buy's website is $473. Stated we wanted to return it, and now the free return was $40 with a refusal to offer a free return (the customer service manager was very rude). After two additional calls, we found someone who was very helpful and offered the free return. We have purchased well over $10,000 worth of product from Best Buy, and have been shopping there for 30 years. We will never purchase another thing from this company, and I will be telling everyone I know to follow suit.

Purchased and had a dash cam installed. Communication was very good and service was very efficient.

Service was great, deals were good, I just wish electronics were not getting so freaking expensive