Multiple times I have ordered for in-store pickup and they wait until the very end of the day it is supposed to arrive to tell me that it has been delayed by several days. These orders have been time sensitive, it is ridiculous that they never honor the date that the delivery is supposed to be arriving. This has caused issues for me, and I expect compensation. I would have ordered elsewhere if I knew it wouldn't arrive on time. Exceptionally frustrating.
Response from Best Buy
March 21, 2025
Hello, Mitch,
Thank you for leaving us a review. As a consumer myself, I understand the importance of timely delivery for ordered items. If this happened to me, I would also be reaching out for support. We appreciate your feedback, and would like to offer further assistance. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64951842" when reaching out via social media.
Thank you,
^Ruby
I would give this store 0 stars two thumbs down. I was browsing security cameras because there are a ton of different options and apparently there is a time limit to shop because the other merchandise I had that I was going to buy was taken by an employee who then asked me to leave. Cool best buy doesn't want my business I will spend my money somewhere else and I highly recommend everyone else does too.
Response from Best Buy
March 17, 2025
Hello, Melissa,
Thank you for reaching out to us on Google and taking the time to share your experience here. We understand how important excellent customer service can be, and know we would be reaching out for support as well. We would like to take a look into this with you to document any feedback you may have and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64934237
Regards,
^Brandon
Better than one in belmar.
I bought an open box oven from this store, after a month of them cancelling and having me reschedule the delivery. After wasting 30 minutes on the phone I find out they no longer have the product. The product I physically saw in the the store was somehow "lost" in trying to send it to me.
Response from Best Buy
February 19, 2025
Hello, David,
I would definitely be frustrated if they were not able to locate my product after a month of rescheduled appointments, so I appreciate you bringing this to our attention. If you'd like assistance, please send a private message on social media with your name, phone number, and email. Please mention Google Review 64830350 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Sincerely,
^Meghan