Tried to return a product I ended up not needing. It was new in the package. Apparently they only allow returns up to 2 weeks . Well I'm 2 days past 2 weeks and they wouldn't budge at all. They insisted I sign up (and pay) for some stupid membership for the right to return something. Why would anyone buy something from Best buy. Literally every other place you can buy electronics from has a better policy. It's just BS to force people into signing up for a membership that they forget to cancel
Response from Best Buy
October 28, 2026
Hi, Brent,
Thanks for reaching out to us here to share this review. We hate to hear you were unable to return your item within the return timeframe, and would be happy to ensure your feedback is formally documented for review.
To get started, please send us a message on Facebook ( https://bby.me/DMzp75), Twitter/X ( https://bby.me/2gtaCV), or Instagram ( https://bby.me/3KQcYy). Please also include a note stating you are reaching out from a Google review by including this reference number: 244725. We look forward to hearing from you!
Bought a Corsair thermal paste from the store and found out it was used. No idea how it even got stocked in store. Store associates were helpful as they replaced it once I went back.
⭐⭐⭐⭐⭐ Excellent Shopping Experience at Best Buy!
I had a great experience shopping at Best Buy! The store was clean, organized, and well-stocked, with a great selection of electronics and accessories to choose from. I appreciate having so many options available in one place, whether you're shopping for new technology, upgrading your electronics, or looking for the perfect accessory. The overall shopping experience was smooth and convenient, and it's always nice to have a retailer where you can browse products and compare options in person before making a purchase. Best Buy is a great destination for electronics, and I would definitely recommend it to anyone looking for quality products and a convenient shopping experience. I'll absolutely be shopping here again!
Male staff are helpful, but imperious at best, rude at worst.