rochelle y
October 15, 2026
Everybody is very welcoming and very Helpful! I want to mention Precious in check out she made sure i got everything i needed and more. Got a great Experience definitely be my go to best buy.
You want to do a buy online pickup in stor the this is the store for you.
Came in midday on a Wednesday, they were very slow. Had already done on my homework online and wanted to compare three different TVs before deciding which one to get. Four salesman standing around in the TV chatting and a fifth one helping another customer. After wandering around for about 10 minutes and not seen any of the ones they had online, I just gave up. Apparently a single woman isn't worth their time to help. Unless you're young and cute which was the only customer in that area getting help.
As I was leaving I told the guy at the door it would have been great if somebody could have actually helped me. His response was oh sorry, have a nice day. You could tell he was gravely concerned about the lack of service because he went right back to playing on this phone as I was walking out the door. It sucks because I wanted a Sony Bravia, but wanted to see it against a TCL and a Hisense before deciding to get that model. Best Buy is the only local place that carries the Bravia but getting help in the store as an older woman is about as easy as finding an iceberg in the middle of Death Valley.
Thank goodness Costco is right around the corner, and though they don't carry Sony I was able to actually get help and get what I needed and out the door in less than 10 minutes.
Response from Best Buy
October 14, 2026
Hi, Dana,
Thank you for reaching out and sharing this experience. We intend to provide a high quality level of service for all of our customers shopping for resolutions in store. Your feedback is valuable to us, and we greatly appreciate you for taking your time to share your experience as it helps us to continue to improve.
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Please mention your review #238184, so we can document your experience and/or if you have any questions.
Very clean Store friendly staff very helpful
Very good people. Took care of me.