This store is extremely deceitful and lies about the condition of open box products. They allow dangerous items to leave the store To keep their number safe. Be careful with everything you buy and don’t trust what the associates and general managers in the store say they are only caring about their numbers.
Dangerous store. I cut myself on a damaged fridge they claimed was in excellent condition. Bought a fridge listed online in excellent condition. I went to the store a week early to confirm the condition of the item and was told that it was packaged in a box still, and had never been installed. when I finally unpackaged the item. It was clearly smashed with a forklift and not even in fair condition. The item was actually dangerous and should have never left the store. They were coffee stains on the inside, and it had clearly been used and damaged beyond repair. It’s crazy that management allows dangerous items to leave the store.
Cool spot staff is very knowledgeable.
I would have rated this place a 10* 8 years ago. Now, on mobile can only help if you're going to use att and Verizon. I just needed help with a Sim card. Sent me to qeek squad. Sat in chairs for 1/2 and hour and some people showed up, week squad said they had an appointment so I would have to wait for 1 1/2 hours for an opening. He said I could make an appointment. I did and he said you get 20mts and if you go over the 20mts you will have to make another appointment. I never met so many helpless employees standing around and asking for help forget it! Rude week squad employee. I sat there waiting 30 minutes while 3 employees helped customers longer than 20mts. That employee didn't even know what I needed. I have never felt so bad for seeded help. What the heck happened to this place. Used to be the cream of the crop. I do not recommend going here for help!!!!
Response from Best Buy
April 03, 2026
Hello, there,
Thanks for taking the time to leave a review. It can be really frustrating when you don't get the help you need, so we can understand being disappointed with that experience. If you are still needing assistance, or you would like to formally document your visit, please send a private message on social media. Please mention Google Review 138220 in your message.
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