Douglas H
February 20, 2026
There has to be 100 people in line for store pick up on Friday. What the heck is this dystopia? I had no choice but to order the item for pick up and now I’ll need to return since I dont have time to wait for someone to grab my item from the locker.
Response from Best Buy
February 20, 2026
Good Morning, Douglas,
We absolutely understand how you are feeling after having a significant wait to pickup an item. We would love to review this situation further with you. Please feel free to send us a private message on social media, so our team can help. Make sure that you include your Google review case ID in your message: #119757.
- Facebook (https://bby.me/24ls71)
- Twitter/X (https://bby.me/rwq1w0)
- Instagram (https://bby.me/yshgmo)
I want to sincerely thank Jacky for her outstanding help a couple of days ago while assisting me with applying for a Best Buy credit card. She was patient, knowledgeable, and made the entire process smooth and easy to understand. Her willingness to answer all my questions truly made a difference. I really appreciate her excellent customer service and the time she took to make sure everything was handled properly.
Summer H
February 17, 2026
Randy was super helpful and friendly helping me pick out the right pair of earbuds for my needs!
Heather G
February 14, 2026
It's very convenient for pickup in store and the service is great.