Best Buy Westminster

I would give a negative 5 star if allowed. This morning 4/20/26, I arrived at the store at 9:45 and waited until 10:00 opening. All I needed was an iPhone screen protector and have it installed. Entering the store there was a group of at least 10 employees shooting the shit, dressed in black. They advised they were not employees but involved in the construction. One green-haired girl told me to stand by the iPhone accessories and she would get me assistance. A young man appeared still in the process of putting his ear buds in his ear, wearing skin tight (literally) blue jeans. He had white substance above his lip — either butter or his Starbucks drink. I should have told him but chose not to because of his attitude. He got the screen protector off the shelf, and began making a ticket asking my phone number and entering it. At the same time, another associate came up to him telling him another customer was waiting and as soon as he finished with me, to go and assist them. At that point, he hands me the box and tells me to go to Customer Service for them to put the screen saver on my phone. I walk to Customer Service, wait 5 minutes when the associate who told the first guy someone was waiting came up to Customer Service. He told me that Customer Service doesn’t replace the screen saver and I needed to go to GeekSquad. Two customers with laptops were being assisted by two associates. Sitting there for 25 minutes, with the only acknowledgement, being to sit in the provided chairs, and after being in the “uncrowded” store for now close to 45 minutes, I got up and placed the screen saver on one of the GeekSquad’s counter and turned and began walking away. Again, not one acknowledgment or apology. Leaving the store, still no acknowledgement that I was there or leaving. LAST TIME I WILL EVER STEP FOOT IN YOUR STORE! 😡😡😡

Corporate should have closed the store years ago. The store has gotten so desperate to hit numbers. They are doing everything in a deceptive way to keep numbers of float. Close the store.

Dangerous store. I cut myself on a damaged fridge they claimed was in excellent condition. Bought a fridge listed online in excellent condition. I went to the store a week early to confirm the condition of the item and was told that it was packaged in a box still, and had never been installed. when I finally unpackaged the item. It was clearly smashed with a forklift and not even in fair condition. The item was actually dangerous and should have never left the store. They were coffee stains on the inside, and it had clearly been used and damaged beyond repair. It’s crazy that management allows dangerous items to leave the store.

Cool spot staff is very knowledgeable.