Very disappointed in that I purchased a laptop for my kid going off to college, and they put the full court press on me regarding the importance of the full membership plan, and necessity of purchasing Microsoft Suite. I purchased these and they may be worth it. However, it was not suggested that I take advantage of a potential tax exemption for my kid's computer. I spent hours, including being put on hold, multiple customer service reps, and online chats and kept receiving different answers as to whether I could claim tax exemption, and how to go about doing it. In the end, it wasn't resolved and I gave up. Truly, aside from the initial sale, there was no personal connection, follow up or care whether I was satisfied. It was frustrating to say the very least.
Very helpful and very pleasant people staff great
Over priced and under staffed. Went in lastweekto purchase a android phone charger
That that incĺúded a watch án earbud charger.
Was informed that all they had was APPĹE CHARGERS!!
Response from Best Buy
August 18, 2026
Hello, Larry,
Thank you for taking the time to share your experience during your visit to one of our stores. We try to provide a variety of shopping options for our customers. Let’s get this reviewed for you.
In order to assist you, please send us all the details through our social media channels on Instagram (https://bby.me/Jfi6Th), X/Twitter (https://bby.me/1Xfw3W), or Facebook (https://bby.me/NQcRer). Please send a message with the full details of your situation. Also add Google Review 205163. We look forward to hearing from you.
Hit by lightning- blown up electrical equipment-- total trauma.... in & out with a new TV and surge protector in one friendly, helpful visit!!