Brenda A
September 02, 2024
I purchased a $1356 refrigerator. They did not install the water line I bought with it. Also did not show me how to use it. I never had a refrigerator like this. They handed me the booklet and said see you later. They were supposed to go over how to use it. I will never buy from then again!! And I have to pay a plumber to hook up the water line. Very disappointed!!
Response from Best Buy
September 02, 2024
Hello, Brenda,
I appreciate you taking the time to share your feedback with regarding your experience and for choosing us for your refrigerator purchase. Getting new appliances is really exciting, and it’s saddening to learn about what you’ve experienced with this purchase. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this looked into further for you.
First, will you please send us more details? Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www. facebook.com/bestbuy) with the details of your situation, the order number, your full name, phone number, and e-mail. Also add Google Review 64150628. We look forward to hearing from you.
Sincerely,
^Deysha
Horrible experience, when I checked in using the app to pick up my order there were around 6 employees around the checkout/pick up area, I had to wait with people who needed to return and when I asked why the pick up line was mixed with other services one of the employees said we’re helping whoever comes first regardless! And while waiting people started forming another line at pickup area! Very poor store management and customer service!
Response from Best Buy
August 30, 2024
Hello, MD,
Thanks for taking the time to leave us a review. We really appreciate the feedback. We know it's frustrating to wait longer than expected for a pick up. We'd like to hear more and see if we can assist with anything. Please send us a private message on social media with your name, phone number, and email. Please mention Google Review 64140656 in your message.
Here are the links to our socials: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy)
We look forward to hearing from you.
Warm Regards,
^Meghan
1 Star is TOO MANY , NO STARS is not an option.
I am a LOYAL Best Buy Everything I buy is from them for decades. I have called customer service 4 times and reached India each time, no one has gotten back to me. BEST BUY DOESNT CARE ABOUT CUSTOMERS, Total Tech doesn't mean anything either! Buyer Beware 👎🏻
Response from Best Buy
August 29, 2024
Hello, Scott,
Thanks for taking the time to leave a review. We really appreciate your feedback. We know it's important to get the help you need when you need it. We'd be happy to hear more about your situation and see what we can do to help. Please send a private message on social media with your name, phone number, and email. Please mention Google Review 64130681 in your message.
Here are the links to our socials: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy)
We look forward to assisting you.
Warm Regards,
^Meghan