Best Buy Danbury

In January 2024, we purchased a GE front-load washer and dryer (models GFW850SPNRS and GFD85ESPNRS) from the Best Buy on International Drive in Danbury. We had high hopes that this would be a solid, long-term investment. The units were installed by Best Buy on January 17. Unfortunately, that’s where the problems began. Just two months into using the washer, we noticed something off during the spin cycle. It was extremely loud—far beyond what we expected for a modern, high-efficiency machine. We contacted the Geek Squad service team to check it out. Over the next year, we had multiple service visits. They replaced the inverter, then the main board. Despite all of these repairs, the washer eventually failed entirely after just 13 months of use. Because the original model had been discontinued by that point, we were forced to accept a different, newer model as a replacement. But this wasn't a straightforward swap. We had to pay the difference in price between the old and new model and were also required to purchase a brand new Geek Squad protection plan, even though we already had one in place for the original washer. On top of that, we were told we had to purchase new water hoses for the installation—regardless of whether they were needed. I was told I could return them to the store if unused, which I did, but it just added to the confusion and hassle. Meanwhile, the dryer also started giving us trouble. The display panel stopped functioning properly and had to be replaced. On top of that, we’ve been getting a persistent error code 29. I called Best Buy service several times, and each time, someone came out only to tell us everything was “normal.” It absolutely isn’t. I requested a replacement, but they refused, leaving us stuck with a product that still doesn’t work as it should. The replacement washer was installed on April 4, 2025. As instructed, I ran an empty cycle first. Then I did my first actual load—and immediately, the washer started banging and rocking during the final spin cycle. Turns out, the Best Buy installer hadn’t even bothered to level the machine properly. This is such a basic part of installation—it’s frustrating that it was overlooked, especially given everything we’ve been through already. I went back to the Danbury store to explain the situation, hoping for some level of understanding or support. Instead, I was told that if the store sets up the service call, we would be charged—but if I call Best Buy’s national number, it would be free. This seems like a ridiculous policy. How is a customer supposed to know which route to take? It feels like a trap to make people pay for service they shouldn’t be charged for. At every stage—purchase, installation, service, follow-up—there have been unnecessary roadblocks, miscommunication, and unexpected costs. What should have been a smooth appliance purchase turned into over a year of stress, lost time, and ongoing frustration. I’m sharing this in detail because I hope others can make an informed decision. This experience has completely eroded my trust in this store’s ability to support customers after the sale. We will not be shopping at Best Buy Danbury again.

I live in the city and was visiting family for my birthday this past week. My brother and I came to look at new phones, as his bday gift for me. After perusing some inventory, we received assistance from Enzo M. Just wanted to make sure his higher ups know that he is an absolute asset to the company. He was very knowledgeable about the products, but also was able to tell me about any deals that were available, securing my new ear buds for half the price 😉. He was super kind and, more importantly, patient while I bounced everything off of my brother for his opinion, as well. Enzo was very attentive, making suggestions to me based on hearing me mention that a good camera was a must for me. So just a big thanx to Enzo for a wonderful shopping experience! The only complaint/issues I have is with Best Buy itself. The phone I finally selected was actually NOT available at that location. So sort of anti climactic, leaving the store with no actual bday gift in hand 😐. I had to make another trip to a store when I was back in the city. Also, there was a very underwhelming selection of cases for said phone (1 BS silicone sleeve for $40). If you're selling phones (ones that nearly cost a months rent), you should probably have a decent selection of cases. Anyways, if ever in Danbury Best Buy, Enzo M is the man to see!

They installed my remote start very quick and it works great!

Kenny the GM is great, visit this location just for the experience