Best Buy Danbury

This is, without doubt, the all time worst place to purchase appliances. Two years ago my disastrous journey began with the purchase of a full suite of GE (Cafe line) appliances through Best Buy, including the corresponding Geek Squad coverage for each. We love the appliances, and are very happy that we purchased them; we also loved our sales person who talked us into them. This is "the honeytrap" phase of the story. The nightmare started during the initial home visit, where Best Buy's service contractors came to install the required plumbing/electrical fittings to retrofit our 80 year old infrastructure to our updated appliances. During this visit, they shattered the front door of my existing oven; normally I can be a very forgiving person, but this happened one week before Thanksgiving. Despite multiple calls with the Best Buy team explaining that this would mean we had to forego Thanksgiving dinner this year, they not only didn't care but they actively went out of their way to tell us that there was nothing they would ever be able to do to help alleviate this issue for us. No offer of expedited delivery of our new oven; no "we'll waive the installation fee"; borderline robotic response to what should be a very easy situation to empathize with. Having only just recovered from the emotional trauma of the prep team's blunders two weeks prior, we prepared ourselves for the worst with the upcoming installation. Luckily, we weren't disappointed: the negative trend continued upon delivery. What was supposed to be a single delivery for all appliances somehow morphed into four separate dates, one for each appliance. For some, this might not be a big deal - but for someone who works full time and has multiple children, it meant coordination of my work and childcare schedule to align with these dates, and deep prayer that the deliveries actually arrive within the provided four hour window (which is so helpfully provided the day before delivery, ample time to rearrange a life). On top of the logistics nightmare, the team bringing the refrigerator and the oven in managed to scuff up the brass handles, at which point we were told "if it's an issue, file a service request and they'll replace them". We were able to buff the scratches out with some effort, and let out a collective sigh of relief - we'd gotten through to the other side, despite discomfort. Somehow, though, despite the illusion of having reconnected with reality, the nightmare continues today, driving me to my absolute breaking point. Our microwave abruptly lost all power, still under the three-year extended service warranty that we purchased. The Geek Squad came out and assessed, and determined the issue almost immediately: great! They ordered the parts required, and scheduled a follow-up appointment. The appointment never came, however, as it was inexplicably cancelled by the service tech. People can make mistakes, though, so again I gave them the benefit of the doubt. I went through the proper channels to schedule a follow-up appointment with support which was scheduled for today. Not 15 minutes after being assigned my arrival window, the service tech CANCELLED IT AGAIN with no notice or reason why. Now I've gone without a microwave / oven hood vent for the past month, and it's starting to feel like I'm getting scammed. There used to be a major component of retail establishments - the mythical ethos known simply as "customer service". You would think, having spent $7000+ on this endeavor, Best Buy would be happy to gently scrape the shallowest layers of their humanity and address the issues, but instead they force me to sit here and waste my time detailing the rampant incompetence with their home installation and repair services, in hopes that I can prevent some on-the-fence customer like myself from being subjected to the same. TLDR; The in-store experience was a positive one, and the products were very good. The setup, delivery, and repair experiences have been nothing short of torturous, and I wouldn't pray to subject anyone to this level of service.

Buen lugar para comprar equipos electrónicos como computadora, cámaras tv, etc

I saw & took pictures of several items that I am considering purchasing.

John Goff took care of me - thanks John