Melani M
November 04, 2025
Over the last couple months I've upgraded several things in my home. Best Buy has helped with that process. Whether it be Manchester, West Hartford, or Newington, they've had what I'm looking for and all the staff have been friendly and helpful. Plus, their price matching & member benefits are really helpful for shopping as well.
I called to get virus taken off my phone and was told they could take care of it, So I drove for 45 minutes to get there, only to find out that not only did you need an appointment but it was 179.00. Plus the women was rude and made me feel like I was being an inconvenience to her. Im on disability, So it would have been nice for someone to inform me of this before wasting the gas and time to get there and back home. I really hope you don't treat all your disabled people this way.
Broay or "Brody" started laughing at me when making a request. The most unprofessional and uncomfortable thing I've ever seen in my life. I will be contacting corporate about this insanely unprofessional behavior. Good job "bud". Good job. This man doesn't belong being in an supervisory position. I am appalled bestbuy has promoted him this far.
Response from Best Buy
October 29, 2025
Hi, Daniel,
We appreciate when customers share their experiences with us so we can understand where we need to improve. We are disappointed to hear of your visit and would like the opportunity to document this on a corporate level. Please send a private message with your full name, phone number, and email address to our social media platforms on Facebook and Instagram or @bestbuysupport on X. When reaching out, please mention "Google Review 61865" so that we can tie it your post here.