Best Buy Manchester

I have been a loyal Best Buy customer for over 20 years and have purchased many appliances and electronics from your company. Until now, I have never had a reason to complain, which is why I am so disappointed with how this situation has been handled. My dryer was repaired in January under my protection plan, and it has now failed again. I requested a one-time exception to replace the unit due to this repeat malfunction and the hardship it is causing my family. I work in healthcare and need a clean uniform for work. We are a family of three, and being without a working dryer is a major inconvenience that affects our daily lives. Waiting until July 14 for an evaluation repair appointment is simply not reasonable. When I spoke with Fabian, a Home Services Supervisor, he informed me that nothing could be done and refused my request to speak with a manager or anyone with greater authority. I found that extremely disappointing. As a long-time loyal customer, I expected my concerns to be taken seriously and at the very least to have my request escalated. I am respectfully asking Best Buy to review my case, either by approving a one-time replacement exception or by providing a significantly earlier repair appointment. After more than two decades of loyalty, I expected a higher level of customer service and a willingness to work toward a reasonable solution.

Great experience

A guy named Tevon scammed me into signing up for a credit card and made me enter info I didn’t want to and dropped my credit score

Your typical Best Buy. Usually has what we are looking for. Staff is helpful and pleasant.