Terrible customer service. I picked up a few items from store pick up at 7:14pm today, I also purchased an item. There were no carts available. Not one of the 3-4 grown men offered to help me carry my things. The only suggestion I got was that I could make multiple trips to my car myself. These associates were not helping other customers, literally standing there doing nothing.
Response from Best Buy
April 01, 2025
Hi, Shantell,
Thank you for your feedback. I can certainly understand how challenging it is to not receive the help you need. We strive to consistently create positive customer experiences and we greatly appreciate your feedback as it helps us to continuously improve.
So that we can formally document your feedback, please send a private message or DM on Facebook (http://facebook.com/BestBuy), Instagram (http://instagram.com/bestbuy), or Twitter (@BestBuySupport) with your full name, phone number, and email address. Please reference your Google review 64991898.
Kind regards,
^Pre
So I wanted to come on here and give a good review to the manager Brody, and the cashier Cody. I was in there today 3/31/25 thinking nothing will happen with my reasoning of going in there today. I asked the cashier Cody for a manager, Cody wanted to know and listened, then contacted the manager Brody where he arrived fast. They ended up helping out with all my needs and Brody satisfied my situation that I was having. Thanks very very much, and ill keep being a value customer to the Manchester CT bestbuy.
Perfect place to find any shoe you like