Best Buy Manchester

IF YOU HAVE A REMOTE STARTER INSTALLED HERE TAKE A PICTURE OF YOUR DASH WHEN YOU DROP IT OFF TO SHOW THAT YOU HAVE NO DIAGNOSTIC CODES UP OR NO CHECK ENGINE LIGHT. I had an appointment on Sunday, 2/17/25, for a remote start install that I received as a Christmas gift. We dropped the car off a little bit early, was given an estimate of 2 1/2 hours, so we walked to the nearby mall to kill some time and have some lunch. I received a phone call less than 2 hours later that my car was ready for pick up, so we finished up at the mall and took an Uber back. This is where things took a turn. I picked up my keys, was given a brief 10 second tutorial inside. I went outside and got into my car, and there was a large message on my display that read "Front Camera sensor system malfunction". That message was NOT there when I dropped it off. I went back inside, spoke to the guy who said "that was there when I pulled it in, but I forgot to document it". I KNOW for a FACT it was NOT. I started to panic, went over to the nearby advanced auto parts to have them scan my car for diagnostic codes, drove to a nearby car wash and wasted $15 on a wash to see if this went away (Google had said it was possibly dirty or frozen), it did not. I then drove back to Best Buy AGAIN and this time asked for a manager. I wanted to know if I drove my car home, almost an hour, that IF I found out it was something THEY did, they were going to cover it, as I knew that message was not there when I parked it. She had him pull my car back in again to go over it, even though he kept insisting "He wouldn't have gone anywhere near those wires". Guess what he found? HE FORGOT TO PLUG SOMETHING BACK IN. Which what I think did was deactivate my smart brake system. This made it go away, but wait, I thought it was supposedly there when I dropped my car off? Which obviously means that was a LIE, and this is what upsets me the most. I could have driven almost an hour home and ended up having to pay someone to find out something just hadn't been plugged in. I get we all miss things, forget things, etc and I try to be very patient with that.. I just do NOT appreciate being outright lied to because YOU forgot something and are trying to not take responsibility. I don't know if they thought I was an oblivious woman who doesn't pay attention to what my car is telling me? This added on almost an hour and a half to an already long day, plus the money I wasted on a car wash, when I have a membership at my own nearby car wash. And to top it off, I got home last night and realized we had bought the one that has the app (it was a Xmas gift purchased months ago, and I didn't remember which one my mom bought me until then), he gave me NO instructions, no packaging, etc. (There had to have been instructions in the box, I saw other reviews show pictures of a box that came with it). I tried to download the app and wing it to set it up, but I just keep getting an error, and like I said, this place is almost an hour from me so it's not like I can just swing by there quickly for help. Now I can see why EVERYONE told me to NOT go to Best Buy to install this, and as long time Best Buy customers, my mom and I were VERY disappointed by this experience..

Store was well manager but $40 from geek squad to set up some Meta glasses is Out of pocket

Sean (From Geek Squad) installed my car dash cam efficiently and helped us navigate the features and was helpful and supportive before, during, and after installation. I can't thank him enough! Thank you Sean & Best buy.

I handed my Macbook Air M1 to Geek Squad in Manchester, NH, my hometown. I bought a new M4 so i just wanted it physically cleaned and factory reset. After many many weeks, not hearing back, I went down and they told me that despite trying everything they could, my computer wouldn't reload the Mac software. I 100% believe the Manchester Geek Squad didn't intentionally try to break my computer, and I also believe them that they tried really hard and spent a lot of time and effort on my old computer. But here's the thing. I brought it in and it worked fine and they handed me back a paperweight and told me in no uncertain terms there was no way to resolve my situation. I am a corporate customer and a Total Member. My problem also just coincided with the new store manager's first day. Again, I'm a reasonable person and a loyal customer, but I brought my totally functional computer into the store, and they gave me back to me broken and without any means to repair. The young person told me the previous manager, when confronted with a similar incident, did absolutely nothing to help the customer. This is a broken company, they lost a loyal lifelong corporate customer. You might have a great experience here, but if they break something you give them, they will not even attempt to resolve it. Their indifference speaks volumes of the quality of the management and their lack of commitment to customer service. I'd give this store negative 10 stars if I could. This is a problem store.