Joshua S
December 16, 2025
Tons of items, helpful staff, affordable prices. Ordering online and / or picking up items in the store is convenient.
Avoid Best Buy. Go to PC Richards or buy on Amazon- they stand behind their products. Purchased a TV Best Buy in Manchester, CT for $855 on July 3, 2024. Got it home and it did not turn on. Brought it back to return 90 minutes later and the Manager accused us of breaking the TV. Refused to give a refund because "we broke it." Reached out to Best Buy Corporate. They sent me a letter detailing all of the reasons we were wrong (ignoring the fact that their product did not work).
Response from Best Buy
December 16, 2025
Hello,
Thanks for sharing this with us. We understand being denied a return of the TV you purchased isn't a welcome experience. We'd be happy to look into this with you and ensure that your feedback is fully documented on our corporate level. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/rdhtfe), Twitter/X (https://bby.me/pmcx4p), or Instagram (https://bby.me/f7sb2v), and mention your "Google review #89232".
I was there by accident to look at the Samsung OLED TVs. My son (17) has been complaining about his computer for a while that he uses for gaming. It was an older one that has been upgraded over the years, but it's in a different universe than today's machines. We settled in for one under a thousand dollars. We cross checked the prices and found it to actually be the best deal. Best buy is still around for a reason.