Perfect place to find any shoe you like
I had an awesome transaction with Steven! I was going in to upgrade my iPad to a Mac…Not only was he knowledgeable about computers, but he also offered recommendations of alternative ones more geared for my niche for a better price. He was so easy to chat with and learn along the way, I HIGHLY recommend them! 🙏
After my BestBuy credit card was declined. For what reason, they were unable to tell why. Only to call Citi Bank. I had an incredibly frustrating experience with Best Buy's automated answering system. I waited on the phone for over 20 minutes, only to be disconnected without any resolution. My time is valuable, and this was an utter waste of it. The automated system seems designed to save the company money by avoiding real human interaction, and it's clear that they don't prioritize customer satisfaction. This isn’t the first time this has happened, and frankly, it’s the last time I’ll ever rely on their service. There’s no way to get in touch with a real person, and I would never recommend this to anyone. Completely dissatisfied and disappointed.
Would gladly give zero stars if I was able to. Have to give one star thanks to the way Google has this process set up where you are force to give a star. Which is not deserved.
Response from Best Buy
February 28, 2025
Hi, Danny,
Thanks for taking the time to leave a review here on Google. I can certainly understand wanting timely support on your My Best Buy Credit Card when calling in.
Citibank, N.A. is the issuer of your My Best Buy Credit Card account. Please contact Best Buy Credit Card support through Citibank at (888) 574-1301 for further assistance.
If you require additional assistance, or would like us to further escalate this, please send us a private message via social media. We are always happy to assist on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64875785” when reaching out on social media, and be sure to include your full name, phone number, and email address.
Regards,
^Ravi