Best Buy Manchester

Best Buy, Manchester, CT We had the need to purchase two pricey items, a few days apart. And we chose Best Buy because of their selection and good price. (I was only present for the second trip purchase) My boyfriend first went alone to Best Buy. He told me that he felt "overwhelmed by sales people as soon as i walked in the door". He also said that the same salesperson asked him twice and the second salesperson didn't even look him in his face at their intro, he kept looking down as he was writing on it. So, he went walked out and went another day and when he did, he asked an important question many of the salespersons did not. However, he had done the research and knew what he was buying, anyway. And bought the laptop. Our trip together was different. Not one salesperson asked us if we needed help in any way. Not even when we walked thru the doors. We finally arrived at the agreement of the same one. It happened to be way up on the top shelf, unreachable by patrons. We both walked around the store. I asked someone if they could page someone, took them a while to come. They did come, got the box down. We were happy and went to pay. At checkout, I felt like we were harassed to buy insurance on the product, which we declined, but one or two Nos is ok, but not to the level it got. Just annoying. Just now this evening, my bf cant charge his laptop. It doesn't even charge. Grrrr!! I hope, when we try the second item, it impresses us because right....eehhh.

I had scheduled an installation three different times and no one showed up for any of the appointments. I had to rearrange my schedule and limit my activities on the days the appointments were scheduled. Very disappointed

Getting a new iPhone through Verizon is like doing multi variable calculus while learning Java script for the first time. But honestly Sam will help you understand all the crazy formulas. To be honest things didn’t go well at one point receiving an ordered iPhone to this store but Kevin de-escalated the angry customer (me) and solved for the situation in a timely and efficient manner. I get it, shit happens- but having good customer service when it does makes it better! Thank you Kevin and Sam! I love my new iPhone and the floral granny case. #stopoutsourcingyourcustomerservicereps

I like best buy. No pushy salesman. A lot to choose from and you can get some good deals.