Best Buy Manchester

I’ve been a Best Buy customer for years, but this experience completely changed my view of the company. Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them. What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities. For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution. I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.

This is the Best Buy that I will always go to, the customer service is just awesome, always willing to help with your purchase, unlike some other Best Buy, such as the in West Hartford.

From the moment I walked in the door I was greeted by Kevin. Who was able to field my questions and point me in the right direction. Manny with HP helped me select my new laptop. He was very knowledgeable and his help was greatly appreciated. And Janae who helped us check out was friendly and very patient considering it was pretty busy.

The manager was fantastic! Took the return a little bit late! Bless bless bl🥰🥰 bless you