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Frequently Asked Questions About Best Buy Manchester

How do I check product availability at the Manchester Best Buy?
How do I check my order status?
My local Manchester Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Manchester stores’ holiday hours?

Recent Reviews

4.1
(2696 reviews)
Denise D
February 05, 2025
5 out of 5
They are very helpful.
Nicholas P
February 02, 2025
1 out of 5
I called ahead to the phone number listed for this store. After a 10 minute hold waiting for the repair desk I got a live person. I asked if they could repair a phone screen for a iPhone 12 Pro Max and if they had parts in stock and what the cost was. I was told $99 and that they could do it in 30 minutes walk in as parts were in stock for my model iPhone. After driving 45 minutes to this location with my 2 year old daughter I was informed immediately upon entering the store they outsource their phone line to a 3rd party call center who lies to those to call in per corporate instruction to increase foot traffic. This was insane that they do this, let alone they tell their customers this. The “Geek Squad” desk then inspected my phone, took it out of case and stated it would be $329 to repair the cracked screen and parts would be on back order and they could repair when their one certified person was back from vacation. I went directly to the Apple Store on Evergreen Walk 5 minutes away. They inspected my phone and noted the cracks did not get through screen protector. They put a new screen protector on and I was out the door in 7 minutes for $29.99. Stay far away from Best Buy, they are crooks.
Response from Best Buy
February 03, 2025
Hi Nicholas, Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that the service you've received from us hasn't met expectations, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly, and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist. We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64769792. Thanks, ^Caleb
Durga P
January 23, 2025
4 out of 5
I highly appreciate customer service.
Margo S
January 22, 2025
5 out of 5
Went for an appointment with a friend who had a troubled laptop. The key board was shot. Just picked one up for 12 bucks. The old wired kind. Lol

About Best Buy Manchester

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