A guy at the front didn’t let me buy Pokemon cards for my kid and earlier there were people with their kids allowed to buy this is not fair the guy kept on saying no it’s not allowed I should be able to buy as many as I want
Response from Best Buy
August 07, 2026
Hi there,
Thanks for your review. We can understand your disappointment with not being allowed to purchase more Pokémon cards. We currently do have a limit as this is a very high-demand item. That being said, we'd be happy to document this experience for you.
Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
When reaching out, please reference your Google Review 199725.
I don’t usually write Google reviews, but this experience was unacceptable. I was checking out at the front end registers when the cashier told me I could get $50 off with their special promo. He even lowered his voice while explaining it, and I genuinely thought it was just a store promotion. I had no idea I was actually applying for a Best Buy credit card. I later found out it resulted in a hard inquiry on my credit report. If I had known I was applying for a credit card and that it would affect my credit, I never would have agreed to it. I don’t like to name drop, but the cashier’s shirt said “Tevon.” From my experience, it was never clearly explained that this was a credit card application. Customers deserve to know exactly what they’re signing up for, especially when it can impact their credit.
I really hope Best Buy addresses this and makes sure employees are completely transparent so other customers don’t have the same experience.
Response from Best Buy
August 01, 2026
Hey there,
We understand your frustrations surrounding your experience. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook, Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##196719
I wanted to take a quick second to shout out Cindy. She was absolutely amazing with leading me to the right Garmin watch. I will be coming back and seeking her guidance in the future!!
I mostly get the best price on electronics here and having someone bring it to my car for me is a huge bonus.