Best Buy Manchester

I am beyond disappointed and angry with the experience my son had at this Best Buy. He went into the store expecting honest assistance and instead left feeling like he was misled into applying for a Best Buy credit card without fully understanding what he was signing up for. The employee who had long black hair presented the application in a way that my son believes was misleading and failed to clearly explain that he was applying for a credit card and that it would involve a credit inquiry. My son said the guy had lowered his voice almost like whispering while doing this very misleading tactic. Customers should never feel pressured or confused when making financial decisions. This is completely unacceptable. I expect better from a company like Best Buy, and I will be contacting Best Buy Corporate to file a formal complaint and request that this interaction be investigated. After looking at some of the other google reviews the guys seems to be named Tevon. I hope management takes this seriously and provides additional training so no other customer has to go through this experience. I cannot recommend this location based on our experience.

Excellent service fast and easy . The staff are extremely knowledgeable.

I have been a loyal Best Buy customer for over 20 years and have purchased many appliances and electronics from your company. Until now, I have never had a reason to complain, which is why I am so disappointed with how this situation has been handled. My dryer was repaired in January under my protection plan, and it has now failed again. I requested a one-time exception to replace the unit due to this repeat malfunction and the hardship it is causing my family. I work in healthcare and need a clean uniform for work. We are a family of three, and being without a working dryer is a major inconvenience that affects our daily lives. Waiting until July 14 for an evaluation repair appointment is simply not reasonable. When I spoke with Fabian, a Home Services Supervisor, he informed me that nothing could be done and refused my request to speak with a manager or anyone with greater authority. I found that extremely disappointing. As a long-time loyal customer, I expected my concerns to be taken seriously and at the very least to have my request escalated. I am respectfully asking Best Buy to review my case, either by approving a one-time replacement exception or by providing a significantly earlier repair appointment. After more than two decades of loyalty, I expected a higher level of customer service and a willingness to work toward a reasonable solution.

Great experience