Worst shopping experience of my life and that's saying a lot! Purchased an item online. BB never shipped it. Had to file a complaint with my credit card company and open a BBB complaint. Unbelievable! Never again!!
Melania's H
December 09, 2025
They always have what I need, staff are knowledgeable and thry help you find what you need.
Good store, some deals. Overall has gotten more expensive over the years but then again everything has become expensive.
Jordan B
November 30, 2025
I recently went to Best Buy to pick up an online order, and the experience was disappointing due to how a promotion was presented. When checking me out, the associate told me about a “$25 back” deal if I signed up for the Best Buy card. I declined, but she continued to push the offer, repeating that it was free to sign up, that it was “just a rewards card,” and that she only needed my ID.
It wasn’t until I directly asked whether this was actually a credit card that she finally admitted it was. At no point prior to that did she disclose that the offer involved applying for a credit card, which felt misleading and uncomfortable. Customers should be given clear, transparent information—especially when it comes to credit applications.
I hope Best Buy addresses this, because the rest of the pickup process was smooth, but the way this promotion was handled left a very negative impression.