Best Buy Newington

We were appliances shopping a month back and were told “If you find what you want online, come back and we can give you better discounts.” When we found what we were looking for, went back in and was told “oh that’s not true. The price online is the same in the store.” Were we upset that what we were told wasn’t true, yes. But we ordered anyway. First we got told the 17th for delivery, then it changed to the 24th once we got further into purchasing. Again, our stove died we needed a new one. We waited the two weeks for today. My mother was present for the delivery, but I had spoken to the driver prior to him arriving. He asked if we had an easy driveway to pull in and back out of. I said “yes as long as you enter the second part of the horseshoe driveway it’s no problem. But if you think you might, there’s another spot further up you may turn around in, and back into the driveway.” He said alright no problem. Well, he pulled into the first part of the horseshoe driveway. One guy came in checked the power cord, other guy was getting the stove unloaded from the truck. They left it right on the front porch. (We didn’t pay for install) As they were leaving, they tried a few times to pull out of the driveway, realizing they couldn’t make it they decided back up and drive across our septic system and front lawn. Luckily my mother got a video of it happening. Once we got home from work, we unboxed the stove to realize it was damaged. We tried to contact customer service, after explaining we can not wait another 2 weeks for another stove to be delivered, she offered a different model, I explained we spent over 3 months looking at different ones we want that one and we shouldn’t have to wait another 2 weeks. I was to be put on hold for an hour and be hung up on, my husband tried calling and once he asked for a manager he was hung up on immediately. I tried calling the store for help, and you can’t reach anyone at the store directly. So yes, I lost my cool, I was pissed at the fact that we were lied to in the store multiple times, to see the video of him driving across our lawn and septic system, then finding out the stove is damaged and we can’t get any help besides waiting even longer. We now are going back on our security system to have proof and charge the subcontracted delivery driver for any damages to our septic system and lawn. I have worked customer service for 14 years, and when there’s an issue, you expedite things to resolve the problem. But we were told to “just wait” I won’t be wasting my time with this company anymore.

Nice helpful and neat

I came in looking for a mini USB cable for an old MP3 player, and the employee was able to point me directly to it, and they did in fact have them in stock. I'm glad I didn't have to order one of these online. Their prices can be higher than online shopping, but when it comes to electronics, I prefer to pay more for something I can see in person rather than order it online. I also got my MetaQuest 3S here and a pair of budget wired headphones for the MP3 player. Both are in good working order.

Love there kindness and people friendly