Nicholas L
February 14, 2026
Didnt find what i needed and not much customer support . Very few staff members available
Response from Best Buy
February 14, 2026
Hello Nicholas,
We can see why you’d be upset if you could not get the support that you needed . Thank you for taking the time to share your experience with us we want to make sure it’s fully documented and see if we can help in any way. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #117242 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/9vsag0)
• Twitter/X (https://bby.me/16ljjh)
• Instagram (https://bby.me/ux3bku)
Teresa B
February 04, 2026
Staff was very helpful and professional. The products have a great variety with competitive prices.
Very helpful staff. No complaints.
Marcus T
February 01, 2026
If I could give this 0 stars I would. Watch what you buy here and make sure your serial numbers match. Seriously. They're cons.
About a month ago we purchased what we thought was a 65-In OLED Samsung television, because that's what was displayed on the box. When we brought it back within the return time frame, they told us that the two serial numbers don't match and the TV we brought them is a different model than the one the receipt says we purchased.
We tried to get a resolution and they wouldn't get us a manager and claimed that it wasn't their fault and wasn't their problem because they're not responsible for what comes inside those boxes. But I really would have thought to ensure customer satisfaction that they'd have someone checking things before purchase. So now we're out 2k and they got a purchase from another customer and more money in their pockets and we have a TV we don't want and can't use.
Response from Best Buy
February 01, 2026
Hi Marcus,
Thanks for sharing your experience with us. We're concerned to hear about this situation and can understand your frustration regarding being told the TV you purchased wasn't the one that showed on the receipt. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/cfwy8k), Twitter/X (https://bby.me/mg41hj), or Instagram (https://bby.me/fe2mgj) and mention your "Google review #111722," we'll be happy to look into this with you.