Service at this store sux employees staring at you while talking to other employees in groups and refuse to help you find items
Response from Best Buy
August 02, 2025
Hello, Jamal,
Thank you for leaving us a review. It saddens me to hear that your recent visit was not a positive one. I understand the importance of receiving attentive customer service, especially when locating an item in store. We appreciate your feedback, and would like to formally document your interaction. Please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #23770” when reaching out on social media.
Regards,
^Ruby
We came in today excited to buy a TV for our new place. Right off the bat, we were helped by a super kind associate (glasses, beard, we wish we got his name!) who made sure we had the exact model we wanted. But since he was tied up with other customers, we got passed off to Justin to check out, and that’s where things went downhill fast.
Justin might genuinely be the worst sales associate I’ve ever dealt with. From the second he started talking, his attitude was miserable. He immediately questioned what car we were using to take the TV home, and without any measurements or real discussion, insisted it wouldn’t fit in our SUV. He was so dismissive and unhelpful that we basically got pressured into opting for delivery just to avoid arguing with him.
Then came the upsell — he strongly pushed us to bundle the TV with a soundbar, saying (his exact words) the TV’s speakers were “ass.” We’re talking about a TV that cost over $2,000. Not exactly the kind of language or tone you expect from someone trying to make a sale.
Throughout the checkout, he looked like he couldn’t be more uninterested. And after we bought the TV, added a protection plan, and even signed up for a credit card? He just walked away. No thank you, no have a good day, nothing.
Our whole family was stunned. I really hope Justin doesn’t get a cent of commission from our purchase or credit for the card sign up. The experience was frustrating, unprofessional, and honestly kind of ridiculous. If this is how customers spending thousands of dollars are treated, something’s seriously off.
Recently I was at the Newington Ct Best Buy attempting to fix an older camera. I want to thank Lalita for going out of her way to help resolve my issue. Great Customer Service! thanks again. Janet