Best Buy Newington

I’ve been a Best Buy customer for years, but this experience completely changed my view of the company. Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them. What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities. For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution. I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.

Barely products on shelf. Person in front directed to wrong area. Waited to ask another who told me, not walk me to location. Then upon getting to location just picked a product as no sale person to be found. Walk to to front pay, and wait in line, not because line is long but one employee wish jabber on about their love of photography to another customer who brought a camera and wanted to leave. I left product with them and decided to go to another company not best buy.

Best place to by tech locally. They even price match

Great place for electronics