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Frequently Asked Questions About Best Buy Newington

How do I check product availability at the Newington Best Buy?
How do I check my order status?
My local Newington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Newington stores’ holiday hours?

Recent Reviews

4.1
(2573 reviews)
Joe B
October 02, 2025
2 out of 5
I had a preorder for Ghost of Yotei. Online it said it would be ready for pickup today, but was slightly delayed to later in the day. Went to the store and found out their truck doesn’t arrive until tonight and I wouldn’t be able to pick the game up until tomorrow. Very frustrating that the website was so misleading and I cancelled my preorder. Only reason this is two stars is because the in store employee was clear about when a realistic date would be
Response from Best Buy
October 02, 2025
Hi, Joe, Thanks for sharing your review with us. We're saddened to hear that you would not be able to pick up your game when expected. We'd like to follow up with you to discuss your concerns. Please send a private message to us on Facebook (https://bby.me/g856cf), Twitter/X (https://bby.me/zn4rh0), or Instagram (https://bby.me/440gai). Please be sure to let us know you are following up on Google review 50950. Thanks!
T S
October 01, 2025
2 out of 5
Be aware, THEY DO PRICE MATCH MICROCENTER. Their website doesn’t say “New York store only”. So if you ask for a microcenter price match and are told no it’s only New York, show them their price match policy on their website.
Response from Best Buy
October 01, 2025
Hey there, We understand your concerns with a price match. We would love to follow up with you on this. Please send us a private message on Facebook (https://bby.me/ockv2k), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #50639"
Casey B
September 19, 2025
1 out of 5
Used to love best buy, I think I'll stick with Amazon from now on. Went to the store and bought a new TV. Sales person was kinda pushy, but I pretty much knew what I wanted. Paid for a new TV in store to be delivered 6 days later. Today is the delivery day and they open the truck and I see a beat up box....hmmm...odd, but ok. They open the box to reveal a dusty OPEN BOX TV! Receipt attached says nothing about open box. Only the TV and power cord...that it!! I waited a week for this!!!?? The delivery driver even called customer support on speaker in front of me. The lady said "yep, that was supposed to be a new TV" Now, after scheduling time off work to be home for this(I don't get days off), I have to wait another week probably. This is complete BS! I called the store and they offered nothing! You guys wasted my time and your delivery partners time, after I get this tv, I will stick to Amazon or Crutchfield online. Big box stores aren't what they used to be.
Response from Best Buy
September 19, 2025
Hello Casey, Thanks for your review. We can understand your concerns if you received the wrong item, we'd like to look into this for you. Please contact us on Social Media at one of the platforms below. All you'll need to do is reference Google Review #45305 in a private message, and we'll be happy to help. Facebook (https://bby.me/4t71x6) Twitter/X (https://bby.me/3gi3we) Instagram (https://bby.me/7jk5kw) Thanks,
Jomar M
September 16, 2025
5 out of 5
Geoff was super helpful and didn’t waste any words. The customer service at this location has always been great.

About Best Buy Newington

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