I dropped off my computer for repairs and was lucky enough to get one call back about how to fix it, after trying and several attempts to get a call back about replacing the parts, no one will respond. Just disappointed in the overall communication.
Response from Best Buy
November 04, 2025
Hello,
Thank you for the review. I can understand your frustration with not being able to get a call back. That is certainly not ideal.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 64366.
Michael C
October 29, 2025
Jahmal gave me the worst customer service ever.
Best Buy is better than this to hire that.
Response from Best Buy
October 30, 2025
Hello,
We want to hear more about the experience with Jahmal. Please feel free to connect with us on the social media links below, When doing so mention review #62284.
Facebook (https://bby.me/bqnw1o)
Twitter/X (https://bby.me/qgpmq7)
Instagram (https://bby.me/k71ors)
It is always a great experience buying at Best Buy
ordered 2 freezers but they brought my order early bring and I said wait I am coming I will be there in 15 minutes they did not wait them very bad customer delivery service again They're going to bring it back to me. I don't understand why they're doing such a ridiculous thing.