Best Buy Newington

Recently I was at the Newington Ct Best Buy attempting to fix an older camera. I want to thank Lalita for going out of her way to help resolve my issue. Great Customer Service! thanks again. Janet

Very helpful associates and great selection of products.

I went in to buy an iphone 14 on July 17 and was told that the only way to have my AT&T service moved onto my new phone was to purchase some plan and pay $179.99. I told her that I've purchased several iphones at Best Buy over the years and have never had to do this and received a vague explanation as to why I'd have to do this now. I felt uncomfortable because it felt very scammy and I was going to have to walk out of the store with a completely dead new phone, so I changed my mind and decided to leave. On the way out I spoke with another Best Buy employee who told me that this is not true and we went back and he spoke with the over zealous salesperson. Then he told me there would be a $40 hook up charge and by then I couldn't trust that I wouldn't be charged more extra fees so I left the store. I went to Best Buy in Manchester and had an pleasant, smooth transaction with no extra fees. The sales person at Newington Best Buy was not misinformed -- she knew exactly what she was doing and she was scamming. She is obviously anxious to move up the Best Buy corporate ladder. She lost a sale and now I will never go into the Newington Best Buy store again. I hope Best Buy knows that this kind of unacceptable behavior is going on.

I came in to grab a new TV on July 4th. They had some pretty good deals. There was a specific Samsung I wanted and the staff were very nice and helpful. $350 including protection plan not too bad for a 55 inch.