Wonderful service great atmosphere nice people....
If I could put 0 I would!!!
I paid for a new tv 75 inch and I used my mom account number and I changed it to my own house the papers saying it’s to ct but in the morning I get a call from my mom that live in nj but it says in the papers ct and they did a mistake before abt the delivery with price they don’t know how to work even the manager helped me but still delivery wrong I can’t do nothing with the tv now I don’t hv a big car I will never order from there something or buy if you guys can run away from there
Philip G
November 07, 2025
Absolutely the worst customer service I have ever received. We called the online help number to get our phone fixed. They told us to schedule a time to visit Geek Squad in the store. We did that and went to the store at the appointment time. After being at the store for an hour the Geek Squad member told us that they can't help us with the Geek Squad Protection plan. From there they told us to go online and call a number.
We then went back home and called the number. Only to have them try to set us up with an in-store Geek Squad appointment. We explained to them we already did that and the Geek Squad member told us to call the online number. Then the call center proceeded to hang up. We called back, asked for a manager, after more time on hold they hung up on us.
So then we called the store, only to find out calling the store just sends you to the call center. Their answer for getting ahold of someone in the store???? Just keep calling the store until it doesn't send you to the call center.
What a terrible way to treat your customer. First you waste our time in store, then you waste our time with a call center. There isn't even an option to allow me to just wait for the store team to not be busy.
Completely unacceptable way to treat your customer.
This holiday season I will be skipping best buy and I suggest you do to.
Response from Best Buy
November 08, 2025
Hi, Phillip,
Thank you for sharing your concerns. We are not aware why you are getting misleading information. Stores do not receive calls, and they always go to the call centers. You can certainly reach out to us on any of our social media profiles below for support with review 66196. Please visit the store directly if you would like or need to speak to someone in the store for support.
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