Horrible experience, my wife and I recently purchased a sound bar for a TV from Best Buy. I was conned into buying this sound bar. It was never needed with the TV.
When I went to return the sound bar, I was told I was too late to return. I was never told that there is a 30 day return policy. I was out of town for over a month. The sound bar box was never opened. Best Buy would not accommodate my return request. What Best Buy did do was force me to purchase a Best Buy membership for a cost of $29 that has a 60 day return policy as part of the card benefits. This Best Buy card purchase was an act of extortion by Best Buy to force me to buy in order to receive by refund.
Lousy business practices, unconscionable behavior by Best Buy, I would not ever buy anything from this place again!
Response from Best Buy
May 06, 2026
We understand the frustration when your return experience did not go as expected. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/WiVmow), Twitter/X (https://bby.me/jPwzhv), or Instagram (https://bby.me/p5Ws5n), and mention your Google review, 149399.
Only electronic place left. They have a large selection at least. Employees have always been helpful and not pushy.
Staff very respectful and ready to help.
I called Best Buy to see if they have an item in stock that I want. I got connected to an agent that told me I have to go in store to figure that information out.
Response from Best Buy
April 22, 2026
Hi Dan,
Thank you for your review. We truly appreciate your choice to do business with us! While our in-store team are dedicated to providing assistance to our customer shopping in person, https://bby.me/dhrsIj is the best place for all the information you need on item pricing and availability.
To formally document your feedback, or share additional concerns, feel free to reach out to us on Facebook: https://bby.me/qlDIse Instagram: https://bby.me/eBLdnp Twitter/X: https://bby.me/blLqsL. Please mention your Google review 144859 in the details.