Best Buy North Haven

I literally just left the store and am extremely frustrated. I drove 50 minutes to see an open-box TV that was listed as available for $430. When I asked to see it, I was told it was actually $1,000—the same price as a brand-new one. We had to argue just to get clarification on the pricing. On top of that, the employee seemed determined not to show me the TV, pointing out countless defects and reasons why I shouldn’t even look at it. The staff was unprofessional, dismissive, and unpleasant throughout the entire interaction. The experience was so disappointing that I gave up on purchasing the item altogether. This was, without a doubt, the worst customer service I have ever experienced. I wasted nearly two hours driving for nothing and left feeling frustrated and completely undervalued as a customer.

Simplicity at its best, order online and pickup in store. No hassle, I was in and out within 15 minutes.

Great experience at Best Buy from North Haven. I wanna personally Thank the manager Bryan for helping me and my family such a great kind person super professional and very knowledgeable.

Horrible customer service experience in the returns sections. They accused me of opening my monitor despite it being new, returned the same day it arrived via post. With their only justification stemming from the tape on the corner of the box being unattached. Note that I ordered this product online and it very well could’ve stemmed from shipping between NYC and CT. Moreover the tape is labeled with the brand, do they really think I have readily available access to that? Well anyhow, they ended up opening the box and making the item open box themselves. No apologies from them either. BestBuy can kiss it with their not so know-it-all yet very much point dexterous customer return workers.