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Best Buy Norwalk
Services Offered
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Frequently Asked Questions About Best Buy Norwalk
How do I check product availability at the Norwalk Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Norwalk Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Norwalk stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Norwalk Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2337 reviews)
Chieh L
January 16, 2025
1 out of 5
If I could I’ll leave 0 star. The worst shopping experience. Before I bought this PS5 game, I asked the online agent if it support certain language of subtitles. And they checked it then said yes (I even keep the chat record), but then when I bought it and install it I found it doesn’t…and the online agent kept telling me it does until he/she checked the manufacturer again, and found they provided wrong info to the customer.
The worst thing is, they don’t allow me to return it because of that wrong information they gave me. They said once it’s opened, no return is allowed. I don’t even play this game , how would I know before I install it that the agent gave me the wrong information?!!! and I need to take the responsibility which is ridiculous.
Gerard T
January 10, 2025
1 out of 5
Always terrible.
Ordered an item for pickup same day, as they said it was available same day, a few days before Christmas.
Quick to charge my card, never made the product available until after the holiday. Even after I had cancelled.
Never fail to disappoint.
Response from Best Buy
January 10, 2025
Hello, Gerard,
Thank you for your feedback on Google my Business. Not having an order ready for the same day pick up during the busy holiday season is frustrating. We would like to hear about your experience, here at the corporate office. Feel free to reach out through social media with the links provided below. When you are reaching out. Please mention "Google Review 64663521", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Christopher G
January 06, 2025
1 out of 5
Order something online for curbside pickup. Show up, “your order will be right out!” Never comes. Go inside, “oh I don’t think we have the item at all.” Ok. Now I get to call customer support and wait on hold to cancel an order the store couldn’t fulfill. Cool.
You really can’t be surprised that physical stores are dying with service like this.
Response from Best Buy
January 06, 2025
Hey, Christopher.
Thank you for providing your insight. We would like the chance to document your experience, and do what we can to help. If you still need assistance, you can connect with a live representative through one of the social media platforms listed below.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
When you message us, please include your full name, phone number, email, and reference your Google review number #64651146.
Regards,
^Jason
Chris S
December 24, 2024
5 out of 5
Quick and friendly customer service.