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Frequently Asked Questions About Best Buy Norwalk
How do I check product availability at the Norwalk Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Norwalk Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Norwalk stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Norwalk Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2444 reviews)
Ciriacom
December 31, 2025
1 out of 5
This store is dishonest with its customers. I bought a TV with an $18 discount because it was an open-box item. The condition was excellent, meaning, according to the website, it should have been like new. The TV arrived missing the stand to keep it upright, and the remote control was also missing. When I returned to the store, they could have been more cordial; they tried to mislead me by saying it was normal, and they didn't even apologize. They didn't have any more of the same TVs, not even new ones. I had to pay extra for a newer model and wait for them to deliver it, and they still didn't apologize. It seemed like I was the one who was in the wrong! I was going to buy a MacBook Pro at the same store, but I changed my mind!
Response from Best Buy
December 31, 2025
Hey there.
We know how important it is to get the TV that you are expecting. If you have any questions, please reach out to us on social media. Be sure to reference your review number, 98557, when you message us. Thank you.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
VILMA Z
December 29, 2025
5 out of 5
Buen lugar donde hacer compras , tiene Gran estacionamiento
Елла К
December 25, 2025
5 out of 5
Last night we came to the store after 7 PM, when it was already closed. However, the manager — a tall gentleman — kindly let us in so we could purchase a LEGO set as a gift. This gesture truly meant a lot to us and made our evening very special.
We are incredibly grateful for his kindness and understanding. On top of that, every employee in the store was willing to help us, even though it was Christmas Eve and everyone was eager to get home to their families.
Outstanding customer service, kindness, and true holiday spirit. Thank you all so much! ❤️🎄
Daniel U
December 15, 2025
1 out of 5
I used to love best buy, not any more! On black Friday I bought a camera on the website, it was delivered the next day but they left the package outside the building and the package was stolen. Best buy is refusing to give me my money back.