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Frequently Asked Questions About Best Buy Norwalk
How do I check product availability at the Norwalk Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Norwalk Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Norwalk stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Norwalk Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2513 reviews)
Sam R
September 13, 2026
1 out of 5
Bought a Normatec Hyperice Leg Elite from BB for my wife with a medical condition. Would not honor the return when it didn’t work. Unacceptable to not honor a return for a medical device for a medical reason.
Response from Best Buy
September 13, 2026
Hello,
We understand how frustrating it would be to try to return a product that was not working and being denied.
So that we can look into this further please send us a private message. You can do this at the accounts listed below. When you reach out be sure to mention your Google Review #221907.
Facebook (https://bby.me/gqNXfz)
Twitter/X (https://bby.me/zhD0nx)
Instagram (https://bby.me/Ia4q7S Buy)
Gabriel M
September 10, 2026
5 out of 5
Incredible 5/5 customer service from the Geek Squad team and the manager Bryan. William is one of the kindest and most attentive people, who cares so deeply for his customers. We all need William’s in our world!
M S
August 24, 2026
5 out of 5
Although I shop here all the time and give them most of my money, this review is purely to give a HUGE shout out to Darren from Geek Squad! Darren helped me out yesterday with the purchase of a Pixel Watch 5, and he was absolutely outstanding. He was patient, kind, genuine, sincere, knowledgable, compassionate, and a stellar person overall. I want management and Best Buy corporate to see this, hear this, know this, and acknowledge this...you NEED more people like Darren! I hope that Best Buy treats him with the status and respect he deserves, not only as an employee and team member, but also a human who still has that human touch. Thank you, Best Buy on Connecticut Ave for giving me the opportunity to meet Darren, and thank YOU, Darren, for giving me the opportunity to see the best of you and the best of what/who people can be.
Ernie T
August 22, 2026
3 out of 5
Way too expensive! Every laptop was over $2,000. After avoiding for 10 years I forgot this about them.