Best Buy Norwalk

I’ve been a Best Buy customer for years, but this experience completely changed my view of the company. Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them. What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities. For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution. I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.

If I could give zero stars I would. Worst customer service I have ever encountered. No one knows what they’re doing and you’re told 5 different things. Zero accountability. Do not order large appliances from this store- atrocious service and unwilling to work with customer. Will never do business here again. Appalling.

Go see Nisha.

The Hawley Lane Mall Bestbuy said Norwalk had 1 lenovo digital pen left for sale price $40 ...drove all the way to Norwalk to find out there inventory was wrong. I'm glad I did pre purchase before I left for a 3 hour tour in pouring rain and 15mph highway traffic. The people are very uneducated on devices and just work there unlike the old days when tech people were actually tech people.