Always have what I am looking for and always helpful, knowledgeable about products.
Among my top picks for places to go when I'm looking for electronics. Their prices and service are hard to compete with.
This store has constant turnover of employees and no one here is interested in helping the customer...especially not management. I ordered an item (brand new) that totaled over $4,000. Delivery was set for A Friday and I got notified on Thursday that is was coming that day (Thursday) so I had to make sure someone was able to sign for it. When I received it, the box was in perfect condition, but the item looked like it had been runover by a truck (I assume they sent me an open box item). I took it back to the store and the manager was rude and not willing to help. I explained that I do not work from home so having someone available to sign for the delivery is not easy nor convenient. It was clear that the issue was BestBuy's fault and not mine, but the manager was still rude and offered no assistance or suggestions on how to deal with the issue. It is worth driving a little further to one of the surrounding BestBuy locations if you are going to make a big purchase or just want to be treated fairly.
Response from Best Buy
January 23, 2026
Hello, Sean,
Thank you for reaching out with your concerns on your delivery coming in a day earlier than expected. We would be glad to look into your order concerns if you would like to reach out to us on any of our social media profiles below with Review 108127.
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Best Buy is the worst in their appliance delivery service. They never call a day before the day of delivery in order to notify what time their drivers deliver the order to buyer's home.
They expect the buyer to sit at home from 7am-7pm and watch the phone not to miss the call whenever the driver pops at at their home. Otherwise they drive away, and the rescheduling drama repeats!
Also they are NOT flexible and a buyer can't choose the convenient time when home.
I had to reschedule TWICE this. Waiting the third time to arrive.
Never order warehouse delivery from Best Buy! It will be your "Worst Buy".