Never again am I going to this Best Buy. I purchased a "open box" tv which I've done before at another Best Buy with zero issues. When I went to pick up the TV, they REFUSED (3 different ppl) to let me test it. Then when I got home, it didn't have a remote on top of the screen was cracked.
When I called the Best Buy customer service, they wanted me to go back and negotiate my problem with the same crooks who took my money knowing the tv was busted.
NEVER AGAIN and I recommend you all do the same. Drive a little further and find a different one. This one is full of crooks
Response from Best Buy
October 14, 2026
Hello, Joseph,
Thank you for taking time to write a review. We want your shopping experience to be a great one. Including returns and issues. We would love an opportunity to offer any help you may need. The best way to reach us is via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google Review, #238045” when reaching out on social media.
I do not think that the Geeks are a good organization because they send out too many mis-leading emails regarding debts owed and the store does not seem to know why? They should look into this and try harder to stop it because it hurts their business.
Response from Best Buy
October 07, 2026
Hello,
Thank you for reaching out to us. Receiving a suspicious email is never great news, so we can understand your concern. We'd be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/LG40UU), Twitter/X (https://bby.me/gEWDWt), or Instagram (https://bby.me/FNPdLf). Please reference Google Review, #231501.
Awful customer service.
You can use a best buy credit without the account holder as long you have the copy of the id and social, but you cannot make a payment?
Something is not making sense?
Response from Best Buy
October 02, 2026
Hello, Stalin,
Thank you for taking the time to reach out to us here and share your feedback. We understand how important a credit card can be, and we would like to take a clsoer look into this with you to ensure your feedback is documented here. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 229475.
Facebook (https://bby.me/3QtVT4)
X (https://bby.me/qvIiEr)
Instagram (https://bby.me/A8hs3L)
We look forward to assisting you there.
Jason B
September 29, 2026
Had a car stereo and camera installed. Destroyed our headliner, took four return appointments to fix other issues they created. Now I am waiting for an appointment that they are 30 minutes late to. Do not let best buy touch your vehicle. The tech also lied to us about promotions that don’t exist in order for us to sign up with their awful credit card.
Response from Best Buy
September 29, 2026
Hi, Jason,
We appreciate you taking the time to share your experience with, although we are saddened to hear your recent car installation has had so many issues. We definitely understand your frustration, and would be happy to connect with you to ensure your feedback is escalated to the appropriate teams for review.
To get started, please send us a message on Facebook ( https://bby.me/f5UTF3), Twitter/X ( https://bby.me/tkZKS4), or Instagram ( https://bby.me/nc8PAY). Please also include a note stating you are reaching out from a Google review by including this reference number: 227992. We look forward to hearing from you!