Best Buy Trumbull

I think I walked in the back entrance and through the weirdest shopping mall in the world. Once inside, they had great stock and Ig ot a bargain on a GoPro camera.

Walked in to purchase an open box TV readily available. No staff came to help for 20 minutes stating someone would be with us and many employees walking around with nothing to do because the store was nearly empty. I had to grab the tv and carry it to check out. No one offered a cart or helping hand. Seems no one there wants to help with certain purchases if they don’t get commission.

Product was fine.. customer service… horrible. We came in looking for a sound bar to the Trumbull location, and it was about 6:30pm at night. The customer service was awful. I've been here during the day when 10 associates are asking you if you need help. But this time.... we stood in the sound bar section for 15 mins and not 1 person came to see if we needed help. One guy finally came over and asked if we needed assistance. We told him we are looking for a specific size sound bar and were not sure what the best quality was since we don't have one yet. He recommended a Samsung brand (since our TV is Samsung) and to get one with a subwoofer that comes with it for the space that we have and I even showed him a photo our tv set up. We have a small 1 bedroom apartment. He recommended mounting the bar to the wall above the tv since our set up is small and said that would be our only option. He pointed to a box across the room and said he would recommend that one and then walked away. I was shocked that he didn't attempt to show us any sound bars, or attempt to figure out any other scenarios for our space. We never saw him again. I didn't really want to purchase a sound bar without hearing it first so we went to look for the one he recommended on the shelf which we thought we found. It turned out the one in the box the assosciate pointed too was NOT the one on the display even though the signs said it was. We went back to the soundbar area for more assistance, and after getting annoyed and standing in the area for again 15 mins... I asked one of the kids for help who was hanging out by the back door by security person who turned out to be a guy wearing a geek squad shirt. They were laughing and having a good time so I asked the one standing at the table to help me. I told him which bar i wanted.. but and then he walked away. We watched him walk all over the store.. around and around. and never looked back at us once. around again. and again. I was soo confused because he didnt say anything or let me know that he was looking for it or what? for all i knew - he was helping someone else at this point. He walked over to his Geek Squad/security?? buddie for help. They walked around and around the floor. Even the geek squad guy he had helping him walked right past us didn't say a word. We were about to leave, then they went out the top entrance of Best Buy that connects to the mall. The kid comes back with a box and smiles and says here you go i found it. 20 mins had passed. I told him thank you. We ended up purchasing the bar but I was def concerned since I never actually got to listen to the quality. I am just shocked at the difference between being in there during the day vs at night. We made eye contact with multiple associates walking out and still nobody said anything or asked if we found everything ok. I was hoping to go there for some education on soundbars and maybe even be shown one or 2 but nope. I grew up in this town and have purchased multiple things here and never had a problem but this time was not a good experience at all ..

El personal de planta es amable, respetuoso y servicial.