Best Buy Trumbull

I knew exactly what I wanted and Google search told me they had the phone I was looking for. After standing at the counter for 10 minutes I asked for assistance. The AT&T salesperson said they'd find someone for me and I waited another 10 minutes. I finally saw someone at the computer and walked up to ask for assistance. He couldn't even be bothered to turn around and simply said they don't have what I want. If he was my employee I'd fire him for that alone, but it goes on (manager take note). I do know, for a fact, he could have ordered the phone for me as they have them online. That way the sale would have hit YOUR P&L, and not the online shop's. What a pity for you. If it's a training issue, then shame on you. Based on his complete lack of interest in providing customer service and consultation, however, I suspect he simply couldn't care less about his job and wishes he could monetize playing Minecraft, Roblox, or Fortnite. Amazon is now getting my $800.

Muy buenos productos Buenos precios Buenísima atencion

I went to Best Buy and had a very disappointing experience. The store was almost empty, yet the service was extremely slow. Most of the employees were standing around chatting with each other instead of helping customers. I ended up researching the phones by myself and purchased one without much assistance. When I later returned the phone because it was not working properly, I experienced the same attitude again. I was sent to the cashier area where two employees were busy talking about their break times instead of helping customers. I would strongly recommend that management provide better customer service training and hire employees who genuinely want to work in customer service, with good attitude, professionalism, and respect for customers.

Large selection, knowledgeable staff.