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Frequently Asked Questions About Best Buy Waterford

How do I check product availability at the Waterford Best Buy?
How do I check my order status?
My local Waterford Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Waterford stores’ holiday hours?

Recent Reviews

4.1
(2206 reviews)
Robert C
September 20, 2026
1 out of 5
Worst best buy yet I ev been too yet. I ev bought quite a few things from beat buy printers multiple computers. Tvs and head phones controllers and there steller protection plan kept me coming back but this best buy management absolutely sucks. Literally the worst I ev ever seen when it comes to customer service. I ev worked in sales for alot of my life cars furniture tech phones ect. They don't care about you as a customer here go to a different beat buy
Miklos' M
September 19, 2026
2 out of 5
Not happy that I spent a buttload of cash on September 3, including paid to have the Geek Squad install, only to have my 9/15 delivery delayed. After a few hours of back and forth, 1st with a crappy 3rd party company my order had been farmed out to (Not the GeekSquad I paid for), then BestBuy customer service. In essence, I paid a premium price to have the 'experts' install and show me how to work all the new features, they farmed it out to a company that has nothing to do with BestBuy, and who's customer service is so poor I refuse to let them in my door at this point. Buyer Be Ware!! Don't pay for a premium experience and allow your order to be handled by Amateurs that can't even field a phone call properly! Debating on canceling...but who else provides the customer service in SE CT? They bought all the great local shops.
Response from Best Buy
September 19, 2026
Hello, Miklos, Thank you for leaving a Google Review. We fully understand the need for support when it comes to installation concerns. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #224516" for reference. You can find us here: Twitter(X): https://bby.me/qBTuta Facebook: https://bby.me/MVDXJu Instagram: https://bby.me/RwVDDZ
Fabulous F
September 16, 2026
4 out of 5
Had the TV installed on the wall did an awesome job. The guy was very professional and polite. Highly recommend.
Karen G
September 15, 2026
2 out of 5
We had a great experience in the store, however getting our items installed has been a complete disaster. It is 2 month after our purchased and the installation still has not happened. We received a 12 hour window and the ln thr day of the appointment gets canceled. This has happened twice.

About Best Buy Waterford

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