Devon at the store in Waterford CT was amazing, kind and helpful. I noticed he was like that with every interaction he had with both staff and customers.
You can't talk to a live human being when you call the store. It's all AI and she hangs up on you when you ask for a live human.
And retail stores wonder why they're going downhill. I'll shop elsewhere. Even Amazon has live human beings that answer the phone when you call.
Response from Best Buy
June 27, 2026
Hi there,
Thank you for your review. It can be difficult when you don't get the help you're looking for on the phone. All calls have been routed to our national call center due to the high volume of calls coming into the stores. If you need assistance, please feel free to reach out to us on social media. Please include Google Review 178888 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
The items either purchased open box or as new are constantly damaged from this location. The manager James seems to care more about profits on these items than customer satisfaction. Unfortunately, it seems that this is one BestBuy location that is worth skipping.
Response from Best Buy
June 25, 2026
Hello, thank you for leaving us a review. Knowing your products will be in the condition described is important. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #178118".
Facebook (https://bby.me/xrH4AR)
Twitter/X (https://bby.me/ruNnaA)
Instagram (https://bby.me/T7qZUI)
Stopped in to get a SD card adapter today and while in the store an employee (Ben) was with another customer who had a very bad attitude despite being showed the exact products he was asking for. Ben not only handled the rude customer respectfully, kindly, and professionally, he also knew exactly where the adapter I needed was. I was in and out of the store in no time. Thanks again Ben!