Best Buy Waterford

Scott and Chris are amazing! I was looking for a specific brand of drawing tablet and unfortunately y'all don't have it HOWEVER I was In the store for all of 5 minutes and these two employees provided AMAZING customer service! Extremely kind and helpful! They deserve a raise or something cause even though I couldn't get what I was looking for I still left smiling!!! :) Have an amazing day!

I had an issue with an online order not being processed, I was in a rush as I needed the supplies for a training day at my business and Katie was very polite and very helpful in getting the issue resolved. Good customer service is few and far between nowadays and it was refreshing to see someone put in the effort to overcome a situation, especially with a smile on their face. Thank you!

Worst best buy yet I ev been too yet. I ev bought quite a few things from beat buy printers multiple computers. Tvs and head phones controllers and there steller protection plan kept me coming back but this best buy management absolutely sucks. Literally the worst I ev ever seen when it comes to customer service. I ev worked in sales for alot of my life cars furniture tech phones ect. They don't care about you as a customer here go to a different beat buy

Not happy that I spent a buttload of cash on September 3, including paid to have the Geek Squad install, only to have my 9/15 delivery delayed. After a few hours of back and forth, 1st with a crappy 3rd party company my order had been farmed out to (Not the GeekSquad I paid for), then BestBuy customer service. In essence, I paid a premium price to have the 'experts' install and show me how to work all the new features, they farmed it out to a company that has nothing to do with BestBuy, and who's customer service is so poor I refuse to let them in my door at this point. Buyer Be Ware!! Don't pay for a premium experience and allow your order to be handled by Amateurs that can't even field a phone call properly! Debating on canceling...but who else provides the customer service in SE CT? They bought all the great local shops.