Best Buy Waterford

Great Best Buy experience. I picked up my AirPods (3rd Gen) here on release day without having to wait, while Amazon didn’t even have a shipping date yet. The store was clean, well organized, and the staff was friendly and helpful. Smooth and easy visit all around.

Liev puts effort into looking busy, while not actually being busy. Liev wants you to know that if you need help, you are a nuisance. Liev doesn't get paid enough to care for you; so why should you care about supporting this not-quite-local-but-at-least-it's-brick-and-mortar business? Ah well. At least there's a set of crumbling stairs to get to other not-quite-local-but-at-least-it's-brick-and-mortar businesses.

What we wanted wasn't in stock. Zero customer service help. Waited at the counter for awhile and was told I'd have to wait a while longer. I only found out the item wasn't in stock from the guy at the door tasked with watching people come in/out. He was helpful. The guy in the department was not.

Good products are reasonably priced, but buying them from home is nearly impossible! I have been trying for weeks to get into my account. No matter which way I try, according to the website, I keep getting "Sorry: Something went wrong. Please try again." I tried to get a real human being on the phone and finally got the AI system to get me one. The person was pleasant. She thanked me for my patience and said she needed to put me on hold. She did, and a few minutes later, the phone system hung up on me. I will take my purchases elsewhere if Best Buy does not value its customers.