Best Buy Waterford

I was in need of a new laptop, and visited this store. There are so many choices and I needed some guidance. Chris was phenomenal!! He asked pertinent questions regarding my needs for the new laptop and what my budget would accommodate. He recommended exactly what I was looking for and answered all of my questions. What a great experience! I would highly recommend Chris, he is very knowledgeable and professional! I will be shopping there again in the future! Thanks, Chris!

I’ve been a Best Buy customer for years, but this experience completely changed my view of the company. Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them. What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities. For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution. I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.

Perfect returns policy, open box items often a real bargain.

Very helpful and polite staff. Great product selection and prices.