Totally on their game,, I placed an on line order a few hours earlier and I was in and out with in 2 minutes, just awesome 👌
Avoid geek squad here at all costs. The technicians are flat out liars. Waited all day for someone to show within the scheduled window. Technician never showed, no follow up phone call. Technician (Mark) lied and said he called the number and never showed. AVOID. Spend your money elsewhere, they clearly do not care about you.
Response from Best Buy
March 04, 2025
Hello Chloe,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64889749. Please send us a private message providing us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64889749
Thanks,
^Ezra
christian was very helpful
Geek Squad is to be avoided at all costs. We were given incorrect information about the state of our old computer and treated very poorly. Bought our new computer elsewhere as a result and got wonderful service from an independent repair business that we could actually call directly on the phone. Best Buy has outsourced their customer service out of the country and I was told they cannot connect you to the store at all. No thanks.
Response from Best Buy
February 27, 2025
Hello Lori K,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64862604. Please send us a private message providing us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64862604
Thanks,
^Ezra