Absolutely love this place! The staff is always super helpful and knowledgeable, making my tech shopping experience smooth and enjoyable. Plus, they have an awesome selection of products at great prices!
I have been going to this BestBuy my entire life and I made the unfortunate decision to open a Best Buy card here. Let me tell you, don’t do it. I have made 400 dollars work of payments on my card ( financing) and it disappeared. Best Buy has no record of my payment. Citi bank doesn’t even know I exist. So essentially they tanked my credit score for nothing, I’m out 400 dollars to who? And no one can find a reason why or give me any answers! Not the manager, not Citi bank. And the worst part? I’ve just been bounced around over and over again without anyone realizing that this is a credit card and it’s affecting my life!! All I needed was a new iPad to do my schoolwork and now I’m out 400 dollars, a weird credit score, and feeling helpless and frustrated.
Response from Best Buy
April 10, 2026
Hey there, Emma,
We understand your concerns surrounding your recent issues with your Best Buy credit card. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/d7b2zB), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: ##140303.
I purchased a laptop from best buy online and they charged me twice for the same laptop!!! Once the day I purchased it and then again when it was delivered to me!! I called the company and my card and they both blamed each other and gave me no resolution except to wait and see what happens! So I guess I'll see what happens but wanted to warn people to look for double charges when purchasing online! I won't be buying from Best Buy ever again!
Response from Best Buy
April 08, 2026
Hello D,
If we were in your position, we would feel the same way if we were incorrectly charged for a laptop. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #139684 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/pK3Yql)
• Twitter/X (https://bby.me/1IIh4a)
• Instagram (https://bby.me/e38OEZ)
Pierre-Olivier G
March 22, 2026
Lots of great stuff on display. I really enjoy Best Buy