Best Buy Waterford

The IT person I met with was so knowledgeable and so real you told me that it was pointless or too expensive to repair the damage I did to my HP laptop and gave me honest suggestion to just attach it to my TV and I purchased a keyboard and a mouse so that I can still do the work that I need to do I don't have to get a new computer cuz my TV is my computer.

Extremely Disappointed with "Open Box - Excellent Condition" Sony Dual Sense Edge Controller. I drove 45 minutes to this Best Buy location specifically to pick up an "Open Box - Excellent Condition" PlayStation DualSense Edge controller. My experience was nothing short of a complete waste of time and incredibly frustrating. Upon opening the box, it was immediately clear that the controller was far from "Excellent Condition." It was notably dirty, indicating it had not been properly cleaned or inspected. Furthermore, a crucial component, the charging cable, was missing entirely.The most critical issue, however, was the significant stick drift present in the controller. This is a major functional flaw, especially for a premium device like the DualSense Edge, which is supposed to offer superior performance. To sell a product with such a core defect, especially under an "Excellent Condition" label, is unacceptable. While the store offered a small $20 discount, it was nowhere near sufficient for a dirty, incomplete, and functionally compromised controller. I will be returning this item tomorrow. This experience severely undermines my trust in Best Buy's "Open Box" grading system and their quality control. A 45-minute drive for such a disappointing product is truly infuriating! The controller came in a brown packaged box tapped up looking like it came from wish smh. The moment the rep opened it up my smile slowly diminished. Not only did it not come with the original packaging as stated in the open box description it didn’t have the charger cord and was extremely dirty and looks like it’s been heavily used for maybe a year. I tried to avoid all of this by calling the store but all you get is robot. If I could give 0 stars I would. Going to target for a brand new one after I complete the return.

My girlfriend was out of state and in immediate need of a phone charger. I made arrangements for her to pick up her online order. Wayne from customer service supported her. She said he was a true professional and a gentleman. Thank you from Jerome and Amy of West Stockbridge, MA. P.S. Former Geek Squad agent.

Stopped by for a cable. Good service and checkout