Best help best staff always feel welcome when i go there. This is by far the best best buy in the district
The geek squad was awesome! Lea was very professional and i was in and out in under 10 minutes!
Everytime I go into this store I feel beyond ignored!! Last time I was there I had some questions. When I tried approaching the workers to ask, althey would just walk away. I ended up doing own research online and if I could have waited for the item I would have just ordered online from anywhere BUT best buy so after more than an hour of standing in the isle reading and comparing products, I made my selection. Next time I will go somewhere else. I don't care if it's more expensive, as long as it has customer service
Response from Best Buy
July 02, 2026
Hello,
Thank you for taking the time to leave a review. We want all of our customers to have a great experience and find a knowledgeable associate when you have questions, so we understand your frustration at this experience. If you are still in need of assistance, or if you'd like to formally document your review, please send a private message on social media. Please include Google Review 181596 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Devon at the store in Waterford CT was amazing, kind and helpful. I noticed he was like that with every interaction he had with both staff and customers.