Frequently Asked Questions About Best Buy Waterford
How do I check product availability at the Waterford Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Waterford Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Waterford stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Waterford Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2186 reviews)
saybrook f
August 04, 2026
1 out of 5
I went into store ask for a iPad 13 m5 and the Magic key board ask to make sure it is both WiFi and cell service compatible. Was told here you go all set. Got to my office opened it the magic keyboard up was for a iPad 11 inch .
Today I went to Verizon to hook up the cell service and was told it’s only a WiFi model .
How does someone get a job and screw up that bad. Now I have to take my third trip in 24 hours to fix the problems. And all I get is I’m not sure thought I got the right stuff
Response from Best Buy
August 04, 2026
Hello, thank you for leaving us a review. Knowing you are getting the correct items when shopping with us in store important. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #198396".
Facebook (https://bby.me/R8sEwU)
Twitter/X (https://bby.me/L0jguw)
Instagram (https://bby.me/64AUBh)
Mantha F
August 02, 2026
1 out of 5
We purchased appliances from this store and it has been the worst experience. We have been waiting three months for an exchange of appliances and they continue to ignore us. These people are incompetent and I would never buy an appliance from here ever again. They won’t even give us our money back after the chaos they have caused.
Response from Best Buy
August 02, 2026
Mantha,
Waiting months for an exchange is definitely not ideal and we share your frustration. We'd be happy to look into this for you. Please send a private message to one of the links below. When doing so, be sure to mention that you're responding to Google Review 197030.
Facebook (https://bby.me/HnXX36)
Twitter/X (https://bby.me/l4bGMx)
Instagram (https://bby.me/tgTVgR Buy)
Kenneth N
July 24, 2026
5 out of 5
By far the Best buy I've ever been in.
it's massive. From the moment I walked in an employee greeted me at the door.
Probably the biggest selection of all items and my favorite the open box stuff actually has price tags on it .
aimee i
July 24, 2026
1 out of 5
Seriously do not buy anything from here. First and last time I use Best Buy. I bought an espresso machine and it came defective, trying to return it was either AI- or Cusomter service who was literally no help and refused to get me in touch with a manger or someone in store. Never ever have a dealt with such horrible customer service. Will
Never buy a single thing from here again.