Tried to call to confirm they had a product available in-store (i work retail, i know the online availability isn't always accurate). Gave me an AI agent that was useless, and then hung up on me!
Response from Best Buy
May 25, 2026
Hello, Matt,
We understand that not being able to confirm inventory in store can be difficult. You can always purchase an item for pickup to be advised when it is ready for pickup, although stores aren't able to confirm inventory over the phone for products. If you would like to chat with us about your concerns please reach out to us on any of ours social media profiles below with Review 156900.
Facebook (https://bby.me/PqUdb1)
X (https://bby.me/JNnKLH)
Instagram (https://bby.me/rQACnF)
I'm 6 years customer of this specific store, and first time i saw so rude people in this specific store. I was in this store twice the last week and i had some questions for a TV, and two guys in the TV area, and one of the managers (short guy with beard) they boring to open their mouth. They acting like they pay to work there. And if you do the mistake to ask on extra question, when you gonna leave they start gossip and laugh. They did that both times!!
I’m working in customer service and i never did that. Not only because it's not professional, but because my company pay me to answered questions and serve the customers!! That's my job! And if i didn't like it, i would change position or job!!
Those guys they embarrass the Best Buy. And it's not fair for the company to losing customers because some rude and unprofessional guys!!
Great deals and good service