Had a very uncomfortable, creepy experience with an employee here. I called Best Buy to speak to a manager, the call board said it’s not possible, they can only put in a call back request. After completing the call back request, it’s been radio silence from the store. I would use extreme caution when visiting this store, or pick a better location entirely
Response from Best Buy
November 12, 2026
Hey there.
Being able to connect with leadership is very important. If you still need some assistance, please reach out to our social media team on one of the following platforms listed below. Be sure to also reference your review number, 253945. Thank you.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Virgen P
November 07, 2026
If you go to Bestbuy in Waterford CT needing kitchen appliances, be sure to see Sol Ortiz-Miller, she was kind, efficient, and knowledgeable and her willingness to help was greatly appreciated!
Bestbuy management hope you see the value in your employee Sol Ortiz-Miller!
Professional, courteous, eager to assist. I scheduled an appointment with Geek Squad to replace my iPhone 14 Pro with a new reputable battery. I browsed the isles of Best Buy while waiting. They were done in under 2.5 hours. It was only $99+tax. Geek Squad is approved by Apple and trained to work on their iPhones. I have a 1 year warranty and also the peace of mind that the job was done right. I used to do it myself, but I'm getting too old and can't see so well these days. Batteries sold on Amazon are often counterfeit so going to Best Buy made sense. I'm tired of dealing with such uncertainty. As Arnold said, I'll be back. Lots of goodies there.