Best Buy Waterford

I went into this Best Buy after leaving Staples because it was nearby and I wanted help choosing a printer. Chris, the employee who helped me, was excellent; he greeted me right away and answered my questions while we looked at printers. When he asked over the radio if Best Buy offers any credit for turning in an old printer (like Staples does), someone answered him but then a manager named Justin came over and immediately responded in a very dismissive and condescending way, saying something along the lines of “We’re not giving you $50 off a printer. If Staples does that, then go to Staples,” while laughing (kind of an “idc” attitude). The issue is that neither Chris nor I asked Justin to come over. I was simply asking a question, not arguing or pushing for anything. The printer I wanted was $469 and with a $600 budget, money was never the issue. I was just inquiring. However, the way he spoke to me was completely unnecessary and unprofessional. I asked to speak with the general manager (Phil), hoping for some professional relief, but instead of addressing the situation he immediately began defending Justin by saying he’s never acted like that in all the years they’ve worked together. My concern wasn’t about his past reputation; it was about the 5 minute interaction I personally experienced. Chris was professional and very helpful, but the behavior from Justin and the response from management (Phil) left a very poor impression. I would appreciate someone from Best Buy corporate looking into this experience bc that was very unacceptable.

Like most Best Buys... The works seem to be knowledgeable about the items in question...

The employees were the right amount of “Do you need any assistance”, very informative, and not pushy at all

Terrible customer service