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Frequently Asked Questions About Best Buy West Hartford

How do I check product availability at the West Hartford Best Buy?
How do I check my order status?
My local West Hartford Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy West Hartford stores’ holiday hours?

Recent Reviews

4.1
(2358 reviews)
Harsh S
December 11, 2024
5 out of 5
At phone counter there is a lady I forget her name she is very helpful. It took more then 1 hours to resolve my phones Internet problems.but she help me very nice and calm way. To switch all deta to replaced cell phone. Great best buy will visit again.
Andrea
December 10, 2024
1 out of 5
The employees here are not helpful at all. Came here on 12/2024 to return a product that an employee here recommended incorrectly. The employee recommended the wrong charger for my camera, and when I came to return it, the store refused to accept it despite it ringing up. I didn't have the receipt or an account with Best Buy, so they said they couldn't accept the product despite it ringing up. They said they couldn't even give me store credit, which stores usually do for non-receipt returns. In addition, I also waited for a while in the camera section and no one was there. I then asked an employee if they could please get someone to help me in the camera section, and they said, "sure". I returned to the camera section, continued to wait, and wait , and yet again, no one showed up. I tried to go to Geek Squad, and all they said was to look up a new charger on Amazon... Would not come here again or recommend this location to anyone.
Response from Best Buy
December 11, 2024
Hello, Andrea, Thank you for reaching out to share your experience in store. I can understand that not being able to return an item without a receipt can be difficult. You can certainly reach out for support to any of our Social Media Profiles below with Review 64542140 for support. Please also check our Return and Exchange profile at the following link https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014 as stores would be able to deny or approve a no receipt return at their discretion. Facebook (facebook.com/BestBuy) Twitter/X (x.com/BestBuySupport) Instagram (instagram.com/BestBuy) Sincerely, ^Tommy
Mark S
December 10, 2024
1 out of 5
rude people.
Howitzer X
December 10, 2024
3 out of 5
Store looks closed from the outside

About Best Buy West Hartford

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