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Best Buy West Hartford
Services Offered
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Frequently Asked Questions About Best Buy West Hartford
How do I check product availability at the West Hartford Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Hartford Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Hartford stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Hartford Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2358 reviews)
Harsh S
December 11, 2024
5 out of 5
At phone counter there is a lady I forget her name she is very helpful.
It took more then 1 hours to resolve my phones Internet problems.but she help me very nice and calm way. To switch all deta to replaced cell phone.
Great best buy will visit again.
Andrea
December 10, 2024
1 out of 5
The employees here are not helpful at all. Came here on 12/2024 to return a product that an employee here recommended incorrectly. The employee recommended the wrong charger for my camera, and when I came to return it, the store refused to accept it despite it ringing up. I didn't have the receipt or an account with Best Buy, so they said they couldn't accept the product despite it ringing up. They said they couldn't even give me store credit, which stores usually do for non-receipt returns. In addition, I also waited for a while in the camera section and no one was there. I then asked an employee if they could please get someone to help me in the camera section, and they said, "sure". I returned to the camera section, continued to wait, and wait , and yet again, no one showed up. I tried to go to Geek Squad, and all they said was to look up a new charger on Amazon... Would not come here again or recommend this location to anyone.
Response from Best Buy
December 11, 2024
Hello, Andrea,
Thank you for reaching out to share your experience in store. I can understand that not being able to return an item without a receipt can be difficult. You can certainly reach out for support to any of our Social Media Profiles below with Review 64542140 for support. Please also check our Return and Exchange profile at the following link https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014 as stores would be able to deny or approve a no receipt return at their discretion.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Sincerely,
^Tommy
Mark S
December 10, 2024
1 out of 5
rude people.
Howitzer X
December 10, 2024
3 out of 5
Store looks closed from the outside