Best Buy West Hartford

Absolutely TERRIBLE EXPERIENCE. I would never shop at this location or any Best Buy after today’s experience. The service had to be so impacting for me to be writing a review immediately at this hour. I went online to see if they had the meta glasses before I purchased else where. Unfortunately their online store only shows that you can purchase an item and then wait for pick up time. Before heading to the store, I used the online Best Buy chat to see if they had more of the items in store. The chat person stated they had it in store and he could have the order placed for me. I advised I would prefer to just go pick it up in store just wanted to know if they had it in inventory at this specific store. He said yes but it would be easier to purchase then go. I asked if it would be ready same day even with the store closing 1.75hr prior he said yes because even online said it should be ready in an hour. I didn’t receive any pick up information after my purchase but decide to go a couple minutes before the store closed figuring it would be a last minute ready for pick up. When I got there, even prior to 9pm they would not let me in the store when there was 7 mins to spare. I told them the dilemma above and the young man at the door Nick the only person with sense there did try to go above and beyond but his very rude night manager was nit helpful at all. I advised I would not mind canceling the order and purchasing the item they have in my face with time to spare to ring up within that 5mins prior to store closing and individuals in the store. They continued to not let me in, did not care, nothing b it attitudes and rude remarks from the workers. Which I get it you had a long day but it’s not a holiday and to be quite honest no one cares. Don’t work in customer service especially retail if you can’t provide decent service. Nick stated he will pick the other himself and contact me as soon as the store opens for pick up to then find out an hr later they canceled my order. Absolutely ridiculous, disgusting and terrible service. I’m not buying some $25 memory card, these are expensive glasses that are a gift for someone else. This was so unprofessional and this store has lost its value. I would not recommend going her as most of the people here are uneducated in the products to my are selling anyone. I don’t know how someone works in in the computer department and can’t tell the difference between internal storage, RAM and the impact of the speed. Another customer lost due to the lack of competency, compassion and service.

El personal es atento

Yall sold me a defective pc with a really bad design flaw for 2,300 dollars But refund process was simple and easy no hassle

Excellent service from Samsung rep. Very knowledgeable!