Noah was such a help with my son and I. We didn't know much about the ps5 and accessories, and he walked us through the store. Also gave tips on how to keep my son safe on there.
Employees are great here, Elton at the Geek Squad was exceptionally helpful!
Worst Best Buy experience ever. I bought a TV and paid extra for the protection plan. Within just two months, the screen went completely black. When I contacted Best Buy, they told me to call Samsung. Then Samsung told me the issue wasn’t covered under either the warranty or the protection plan. I paid for extra protection and still ended up with no help. Very disappointed.
Response from Best Buy
July 21, 2026
Hello. Thank you for your feedback regarding your recent purchase and protection plan. If you need any assistance and would like an agent to look into this for you, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Thank you.
Customer service is not good. Went looking for a dishwasher. 20 minutes and still had to wait for 1 specific person. That's a joke in this modern time.
Response from Best Buy
July 19, 2026
Hi, Jay,
Thank you for leaving a Google Review. It fully makes sense expecting attentive support in store that respects your time. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #190161" for reference. You can find us here:
Twitter(X):
https://bby.me/cGTZDE
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https://bby.me/7MaRfb
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https://bby.me/m8xqrn