Best Buy West Hartford

I bought a sound bar cord, and the staff was very helpful

Let me start by saying I always shop at bestbuy before ordering online. Im a total tech member and I spend a lot of money here. The experience I had at this store will probably end my business with bestbuy totally. Bought a open box Ipad with cellular functionality and head to att to add it to my plan. ATT runs the imei and the ipad was reported stolen. I go back to west hartford bestbuy and immediately ask to speak to a manager. I show the manager the information att gave me proving the ipad is stolen and he wont listen to me doesn't want to see the proof. He sends me to the att desk in store to try to activate it in store. The people that activate phones in store cant activate it because once again IT IS FLAGGED STOLEN. I ask the manager for an exchange and he doesn't want to do it. The manager even claimed he would put it back on the shelf for someone else to buy. I did finally get a refund but the fact that the manager wouldn't admit that the ipad was clearly reported stolen is ridiculous. He claims he will resell the ipad as open box in store so beware. Picture attached

Upgraded from Samsung A15 to a S25. They were very good to me, and I was approved for a plat best buy visa while I was there.

Sometimes you may run into a sales associate who may be misinformed it happens if you sell a particular product know what you're talking about. The customers is returning items brought from this particular store please sales people know your product give the correct information don't guess if you don't know look it up you have a phone Google it.