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Best Buy West Hartford
Services Offered
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Frequently Asked Questions About Best Buy West Hartford
How do I check product availability at the West Hartford Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Hartford Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Hartford stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Hartford Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2347 reviews)
Carole L
November 20, 2024
5 out of 5
Very helpful and friendly
David P
November 12, 2024
1 out of 5
Man attacked me and store clerks said it didn't happen one star got kicked out for annoying this snobby clerk they said the cameras show nothing from that time hmm you deleted it now dare you I'm seeing suing
Response from Best Buy
November 12, 2024
Hello,
Thanks for sharing your feedback with us. I can certainly understand having employees not believing your experience, isn't a welcoming situation. I'd be happy to have our corporate team review this with you.
Please know, if you've already retained a lawyer, we will be limited in any assistance that can be provided. That said, you're welcome to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location, date, and approximate time you were there. Please also mention your "Google review case 64416542" in your message to us.
Sincerely,
^Melissa
Danielle D
November 10, 2024
5 out of 5
Awesome employees
Deon F
November 05, 2024
1 out of 5
Bought a Camera battery last week as the geek squad was unable to assist me with my camera since it wasn't bought from BestBuy. They don't assist on external bought cameras, So I figured the battery may have been the issue. It costed almost $70 from them. Before buying, I asked their cashier what the refund policy was for the item. They said I have 14 days to bring it back. Opened the box but essentially never used the item as I found out the battery was not the problem. I go to return it today to be told "It's been more than 14 days"... It's literally been 7 days as I bought the item on 10/28. He then says "sorry, I'm still waking up. What he failed to tell you at the time is we do not accept returns on batteries once the box is opened..."
I kinda feel baited/scammed as I trusted their original word and will not be going back to BestBuy for anything. Lesson learned.
Response from Best Buy
November 05, 2024
Hello,
Thanks for sharing your feedback with us. When making a purchase, it certainly is important to know what the policy is, if you should need to return it. I understand finding that what the cashier had shared wasn't the full details, wouldn't have been welcome news. I'd like to have our corporate team review this with you.
Please send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, Customer Service Pin Number from the purchase receipt, and a reference to your "Google review case 64390555".
Sincerely,
^Melissa