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Best Buy West Simsbury
Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy West Simsbury
How do I check product availability at the West Simsbury Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Simsbury Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Simsbury stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Simsbury Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(895 reviews)
Lucas C
July 05, 2025
1 out of 5
Went in about 20min ago to return a camera battery that won’t hold a charge and was told by the manager on duty that it was non-returnable and it doesn’t matter that the product is defective. I left the store and spoke with customer service online who verified that this is NOT Best Buy policy and that the defective item should have been accepted (chat screenshots attached). Please train your managers properly, this kind of thing is why brick and mortar stores are going out of business. With this kind of service, I suspect we’ll be seeing the Chapter 11 filings soon enough.
EDIT: just successfully returned the battery at a different location with absolutely no issue. Just awful management at this particular location, I guess.
Bryan M
May 29, 2025
1 out of 5
Go to get a new Xbox with my son, find the one that they have a good price on and multiple tags, advertising 349.99 brings tag to the register, gets told sorry you SOL and we can't order it. Bait and switch, they offered me the same one, but in a different color for almost 100 dollars more. They are a scam.
Ryan B
May 22, 2025
5 out of 5
Surprisingly helpful. I do not like shipping online and they have a decent selection
kasey k
May 15, 2025
5 out of 5
It’s been a while since I’ve been into a physical Beat But location but re commend this one and will be back. I was impressed with the large selection of appliances and open box options for a bargain hunter like me, 2 things I didn’t expect. On top of that I had a small issue with an order I placed online and came to pick up, but “Big Kev” took great care of me and got me all squared away in a matter of minutes.