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Frequently Asked Questions About Best Buy West Simsbury

How do I check product availability at the West Simsbury Best Buy?
How do I check my order status?
My local West Simsbury Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy West Simsbury stores’ holiday hours?

Recent Reviews

4.0
(925 reviews)
Harman O
December 30, 2025
1 out of 5
I usually like to get my electronics from Best Buy so I went here to buy a 2TB SN850X. They had it listed for $240 and the Walmart 15min away had it listed for $190 (photo for ref). Best Buy refused to price match my purchase, stating that the system wouldn't allow the discount even though it was valid. I likely won't be shopping at Best Buy it the future, a frustrating experience all around...
Response from Best Buy
December 30, 2025
Hello, Harman, Thank you for reaching out regarding your concerns with your declined price match. Having concerns with your price match can be difficult. You can certainly decide to purchase elsewhere if the price match is unable to be completed. Please reach out to us on any of our social media profiles below with Review 97932 for support. Facebook (https://bby.me/hwim70) Twitter/X (https://bby.me/mda7lo) Instagram (https://bby.me/gv1943)
Katie D
December 29, 2025
1 out of 5
couldn’t find a representative then when someone came 30 mins later they told us nothing displayed “existed” but the companies pay to keep the signs up for products that don’t exist. absolute scam
Response from Best Buy
December 29, 2025
We understand the frustration when your experience in store did not meet your expectations. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/ctf995), Twitter/X (https://bby.me/9z7qmq), or Instagram (https://bby.me/2f0wxe), and mention your Google review, 97305.
Paige P
December 28, 2025
4 out of 5
Helpful staff
Christopher M
December 28, 2025
5 out of 5
Went to this Best Buy 2 or 3 weeks ago to buy gift cards for my nephews. The very easy to find for my oldest was Amazon. However, for my youngest I had a hard time finding the FortNite V-Bucks and the associate a very helpful young gentlemen knew exactly where they were located which i did not know they were by the gaming station section. Shout out to him for finding it has been such a lifesaver. I would highly recommend this Best Buy because the staff are pleasant, friendly, never rushy or rude.

About Best Buy West Simsbury

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