Best Buy West Simsbury

Excellent service. The young men there know their stuff. Very helpful with getting a new tv. Thanks!

Always excellent and will match prices that wholesale stores...ie Costco..charge

Bought 3 appliances from the Simsbury location 7/23/26 Jake helped me in store. He was amazing; couldn't have asked for a better guy! The appliances arrived the following Tuesday. The guys were awesome; informative, kind, considerate, & careful with installation. The dryer was damaged though...then, after they left, I was flushing put the water dispenser & it flooded my kitchen from INSIDE the fridge!!! They came right back and helped clean everything up. They wiped down the inside of the appliance and poured all the water out of the drawers (because they had filled with water!) They were apologetic & took care to make sure I was in good shape after the leak. One of them called to made sure I was going to have replacements quickly. They went above and beyond to help me. But as for the appliances, very disappointing. A replacement refrigerator and dryer were delivered 5 days later, with the dryer being more damaged than the previous one & the refrigerator was damaged by the driver. The truck driver, Alex V. was incredibly rude from the minute they arrived. He did not introduce himself. He did not ask where things needed to go. He just came in and instantly looked at the plastic tubing behind the refrigerator commented that they couldn't touch that or be liable for the plastic tubing , and I was like , " okay... The first delivery guys had no problem with connecting the plastic tubing, but if you need the metal tubing, they left behind. Here , it is." I handed him the box. He looked at it, then tossed it onto my kitchen island, without a word. The 2nd dryer was damaged worse. Ugh! I thought it would help if I stepped outside to be sure the fridge was in perfect condition , so they wouldn't bring another damaged thing in. It was perfect! He disregarded what I had to say, though when I told him they would need to come through my garage entry door, he was determined to do it his own way. They removed my front door & my storm door and the refrigerator would not fit. He then dismantled the tops of BOTH refrigerators outside, took the casing off the top where all the wiring is & spent 45 minutes messing with them. I asked why this was necessary and he didn't respond to me. They brought the refrigerator in, finally, and " rude" Alex went back to messing around in his truck. The other very nice young man installed the refrigerator. Coincidentally, the other guy's name was Alex, too. He was mortified & apologetic for the other guys behavior. He said he dealt with this all the time with him. BACK NOTE: The driver DRAGGED THE NEW DRYER ACROSS MY BRAND NEW WOOD FLOORS instead of carrying it. Thank God it didn't do any damage! It left scuff marks that I was able to buff away. The previous delivery men carried everything in very carefully & watched to be sure they didn't ding them or hit my walls or damage my floors. He also had detached a tube from my washer & didnt put it back. He left without saying a word to me. When I went to wipe down the fridg I saw that it had been damaged in 5 places on the front panels from them forcing it thru the doorway. ALSO, the driver insisted he couldn't leave the previous dryer because he had removed it from the premises. I told him I needed the dryer & there was no reason he could not leave it. He said , I would have to speak to a rep , so I called them and while I was talking to them he loaded both dryers onto his truck & proceeded to put his next deliveries in behind them. SERIOUSLY? Ended up returning all the appliances to BEST BUY & PURCHASED 3 FROM HOLLOWAY'S in Simsbury. An appointment was set for best buy to retrieve the two appliances from our house on Friday that week.And they canceled the appointment five minutes before they were supposed to be here and left me stuck with appliances sitting in my dining room for the entire weekend. They picked up the 2 appliances on Monday, and the guys were perfectly nice, but they took my exterior door and my heavy interior door off and left without telling me they were done... and DID NOT put my doors back on! So done with BEST BUY.

Expensive