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Best Buy West Simsbury
Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy West Simsbury
How do I check product availability at the West Simsbury Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Simsbury Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Simsbury stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Simsbury Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(930 reviews)
Shock &
February 17, 2026
1 out of 5
Their Geek Squad staff is great. Sadly, the rest of the staff is comprised of the rudest and most disrespectful people I have ever met, and they make it abundantly clear that they do not want to help you.
I went in to buy a new Elgato capture card, since mine is having issues. I was recommended to Best Buy by Elgato's customer support. The staff wouldn't let me even look over the product box to make sure it was what I needed before making a purchase. I ended up walking out, calling Elgato back, advising them of how their "partnered retailer" is treating their product sales, and then purchased directly through their site after their customer support did what Best Buy should have done in the first place.
Response from Best Buy
February 17, 2026
Hello!
Thank you for your review. We appreciate you tasking the time to share feedback on your recent visit as it helps us continue to create an excellent customer experience.
To formally document your feedback, feel free to reach out to us on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention your Google review 118557.
Mayra F
February 07, 2026
5 out of 5
Excellent T I work on my extensions and the design was very good.
Marcelo M
January 27, 2026
5 out of 5
Loja muito boa, os preços que são um pouco alto.
Joe C
January 12, 2026
1 out of 5
Nobody works on the floor to help you.