Ordered a Christmas gift online worth $264, best buy hired door dash to deliver it. Door dash delivered to wrong house, directed me to best buy who did absolutely nothing to help. Now I am out $264 dollars right before the holidays without the gift. Customer service was not compassionate about the situation or cared that I lost my money. I was told to just follow up with law enforcement.
Response from Best Buy
December 07, 2025
Hello,
Thanks for sharing this with us. We can understand finding that your item was misdelivered and not being able to get the assistance you need, isn't ideal. We'd be happy to look into this with you.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/xro2n4), Twitter/X (https://bby.me/rwj60t), or Instagram (https://bby.me/tl2270), and include a reference to your "Google review #83133" in your message.
Nice atmosphere and friendly staff.
Ordered 2 items for pickup (2 of the same item) which were stated to be available within an hour. Items were not fulfilled at all, and now site claims there is only 1 left. There were more than 5 at time of order. This is the 3rd time this particular store as given us an issue.
Response from Best Buy
November 28, 2025
Hi, Bryan,
Thank you for reaching out here to provide this feedback. We hate to hear your order is unable to be fulfilled, and would be happy to ensure your experience is documented on a Corporate level for review.
To get started, please send us a message on Facebook (https://bby.me/8aco33), Twitter/X (https://bby.me/clqgi1), or Instagram (https://bby.me/lajyo6). Please also include a note stating you are reaching out from a Google review by including this reference number: #77157. We look forward to hearing from you!
The Gentleman greeting us was very nice....but it seems that customer service is not a priority here...It may just be me but everytime I go to a best buy I end up leaving disappointed....when the greeter is the only person to acknowledge you in fifteen minutes customer service is sad.
Maybe this is why Amazon does so well.