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Best Buy West Simsbury
Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy West Simsbury
How do I check product availability at the West Simsbury Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Simsbury Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Simsbury stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Simsbury Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(876 reviews)
Todd T
January 10, 2025
1 out of 5
Tired to call the store multiple times to get help with defective TV. Auto voice won't even let me speak to a like person. TCL support is worthless. So I'm stuck with a crap new TCL TV. Never again with best buy who won't even stand behind their products
Bryce F
January 03, 2025
1 out of 5
I asked for help picking out a laptop. A girl working there said she would help and then ends up recommending one that was very expensive. I explained that I already had another computer and just needed a basic one to use for my cricut. She said anything less won’t even download the software needed. I asked if she was sure and she confidently said yes and then left. I did my own research right there on the spot. She was absolutely wrong. Bought what I needed and it been working perfectly for me. Was she lying to get me to spend more? Very unhelpful and dishonest. Be careful!
Response from Best Buy
January 04, 2025
Hello, Bryce,
Thanks for reaching out and leaving us your feedback. When I have questions about a product, I expect to get honest answers, so I can understand your disappointment. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through a Social Media platform listed below and reference "Google Review #64641747". Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Thanks,
^Aaron
Barbara H
January 02, 2025
5 out of 5
Always helpful, always courteous, always professional, always good prices and service. Thank you Best Buy!
Stephen M
December 31, 2024
4 out of 5
I brought my son to Best Buy for the first time and we both loved it. I've become tired of Amazon's declining quality and I was pleasantly surprised that buying in person at Best Buy was the same price for the computer parts I was after compared to buying on Amazon. Plus, I had the parts that day and I got to experience the joy of actually going somewhere and shopping instead of just ordering something. I was also able to get some fresh ideas for gifts. Only complaint is the typical inconvenience of having to find someone with a key to unlock display cases.